BE WARY. Having done your scanning and shopping, when you go to check out you may be selected for a random scanning security check. In which case, you have to find an assistant, who will ‘invite’ you to have your shoppoing manually scanned. So you have the embarassement of being hauled out of the Smart Shop scanning area, unloading your bags onto a belt for it all to be rescanned. In my case, after being manually rescanned, the total shop was a few quid less that the total showing on the hand scanner. Apart from the embarrassment, all this took an extra 20 minutes. Won’t be using Smartshop again.

Could you reduce the volume of the people talking, its hard to hear the music.

This video doesn't mention the instore scanners you can use instead of your phone?

One problem here is the time between selecting products; unless you're either really quick or intentionally set the 'timeout' for the screen to a few minutes, you're constantly having to unlock the phone (and quite possibly reopen the app, if your phone reverts the homescreen when it locks). This is a time drain and annoyance. Also, it's not especially easy to carry your valuable smart phone one handed whilst pushing a trolley with your other hand, or as in the example here, using that hand to both carry a basket and pick up products to scan. Overall I'm not convinced by it being a smartphone app. A dedicated portable scanner that you could drop into the basket/trolley between browsing would likely be better.

Worked really well and makes great sense to help speed through a shop. Look forward to using it my local Local soon!

Used the app for the first time this weekend, worked really well without any problems. The novelty value alone made a food shop more interesting!

Getting rid of more checkout staff? Excellent plan!

I’ve used this service twice & the second time I didn’t like it. I was accused of shoplifting when the security guard came over & said that my basket was on the wrong side. If I had put it on the right, it would’ve said unexpected item in area. I had already paid for all the items & was beginning to put them in the bag. I was so embarrassed that he had been watching me on his screen & thought that I was stealing. I don’t think I’ll be using this again.

Well, I just used it and was required to interact with the shop assistant twice--show my QR Code for them to scan before my basket could be displayed on the check-out till screen and then have the shop assistant to scan two of the items in my basket before I could proceed to pay. So annoying!

There is a typo in 1:07, it should say scan the exit QR code not can the exit QR code.

Why don't you get me to stack the shelves aswell....

Doesn’t work for me. Keeps saying that I need to turn on Precise Location when it already is on. Not sure how to turn it on specifically for this app as it doesn’t come listed on the Precise Location settings in iPhone. Sucks!

Question 1: I heard about this as they were announcing on the store radio. What happens to items such as vegetables, which need to be weighed? Question 2: Is it possible to check a price of an item. Some times, item does not have a price tag? Question 3: Is it possible to put unwanted items back on the shelf? Question 4: I can't get phone signal inside the store. The front side near the tills is okay. Does it keep working? Question 5: When you scan does the price of each item come up?

Hello Sainsburys I have a new phone, I've downloaded smart shop app, but when I enter my Nectar Card number it says An account with this nectar card already exists. So I am not able to get the app working on my new phone. It was fine on my old phone. I have tried logging out of my old phone and Uninstalled but it still doesn't work on my new phone. Please help.. thank you.

Did my first smart shop this afternoon with one of the in store hand held devices reason for using was to get some of my personal nectar offers - thought I was doing so well until I got to the checkout and as I scanned the QR code it popped up with a check your shopping - the assistant said she would scan 5 items fine with me as a spot check as she went through the bag she said the ham has not been scanned so I need to rescan the whole shop I kind of felt embarrassed and could feel myself burning up I’m sure I saw a picture of the ham pop up on the device - it would help if the hand held device could bleep as mine never bleeped once maybe the devices are checked daily to ensure there are no faulty ones for customer to pick up - overall experience has put me off using the smart shop as there seem work to be done - when I asked the assistant if there was a way of turning the volume up on the device she replied nope-

Doesn’t work for me. I have no option at the end to pay at the bottom of the screen

Hmmmmm....so today I picked up one of those scanners in store...still had to go to the self checkout & pay at the end so not much point to that...next time I will try the Smartshop app on my own phone.

What about receipt where would I find it

I ❤️ Sainsbury's. Was there today getting couple bottles of wine for Christmas. They have the best selection of wines anywhere. And I was waiting for a checkout and a kind member of staff brought me over to the self service and processed my items. Great service

I'll stick to cashier its empoying people at the end of the day and saying hello to the cashier just makes the shopping experience more realistic

Why have the Zebra branded scanners got a rear facing camera, pointing at the customer?

Probably good if you’re popping in for a sandwich when it’s busy, but not so sure it’s convenient for a full weekly shop. Will give it a try though!

How to use the app please

How do you pay?

I currently work in Sainsburys but it is difficult to get people to use our smart shop gadget..they seems so scared of trying something different from the norm and would brush us off when we try to explain how fast it is to use this rather than queueing at the express line during this pandemic.

The staff in the video could be unemployed by now turkeys voting for christmas

I don't want a trial of anything, just to download the app as requested

First fix your self checkout machine

this is kinda funny because imagine a shoplifter tries to put something in their bag after pretending that they've scanned the product and tries to walk out without paying for it

Its all about saving money.

It will be difficult if the people cheat in the transaction. Are they detected?

Nature provides us with enough food for every living creature on the planet. Farmers and supermarkets have the responsibility of growing, harvesting and distributing it responsibly. Billions of pieces of single-use plastic from each supermarket. Abusive and polluting factory farming. Selling products tested on animals and burning the rainforest for palm oil or soya. Use of sweat-shop factories. Clearly the food industry is not doing its job properly. Governments should legislate on these issues before it is too late. Sainsburys are responsible as one of the UKs largest retailers, and should stop operating its business in such a dark, horrible and destructive manner.

This isn't really very helpful. I came here hoping it would show a step by step on how to use the app in store but it don't really. 🤷

Amazing but do u need wifi..

Nice helpful 👌👍👏🙂😀☺👌👍

I am just waiting here for another christmas ad....

I always wondered what this was 😂😂😂

I don’t like that the app requires my location...

Надо попробовать

Incredible, Amazing it's incredible 🤩🎉😊🎉😁👍⭐❤️🙏😃🙏⭐😁🥰👍🤗⭐🙏🎉⭐🎉

Surely sainburys & back shouldnt give you that much jip 😤😤😤

I'm trying to listen to this video and the narrative and they put the annoying music over the top!.. at least lower the music volume!

Amazon did this first but better

Shraxb

My smart only 🎉