So You Want to be a Service Designer

So You Want to be a Service Designer - Jamin Hegeman

Рет қаралды 93,019

Күн бұрын

In this talk Jamin Hegeman addresses what service design looks like, and the future of service design. Service design is no longer new or unknown. The practice is maturing as service design firms gain experience and organizations start to bring service design in house. Journey maps are all the rage, and everyone is talking about designing for the end to end customer experience. So what does it take to be a great service designer? What need do service designers address? What is the craft of service design? How might you build service design into your team?
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Пікірлер: 35

@omarmiz 19 күн бұрын

I thought this was a really valuable introduction to Service Design. Thanks

@carolmendes2011 10 күн бұрын

So good! Thank you! Im so inspired

@estateelite9284 Жыл бұрын

Wow! This is a golden nugget, not only for aspiring service designers but also any entrepreneur in the inception stage and beyond!!

@kristinludlowUX 2 жыл бұрын

This talk made me realize I've been a service designer my entire life.

@dhruvwork Жыл бұрын

Same. I have been a service designer all this while 🥲

@silviaambrosini5583 Жыл бұрын

Same!

@dianeodell2909 2 жыл бұрын

Decades of knowing the gifts of my thinking and experiences- and no one has ever hired me to do it. The burden of potential is great. This helped me “see” what role I should be seeking. The need has always been, but not the opportunity to be me! Hoping employers see past age and get the value of experience brought to services.

@Kl4x4 6 жыл бұрын

excellent example, citing the hotel room experience ...this got started thinking how user experience design in both digital and physical realm make sense

@mauriciogianfrancoponceapa9053 4 жыл бұрын

amazing content!

@FutureLondonAcademy 6 жыл бұрын

Love this! We just posted a really awesome interview with Jess from Adaptive Lab about how to become a service designer in London!

@yuelin3417 Жыл бұрын

Brilliant, brilliant talk

@mukolaga7559 6 жыл бұрын

great presentation thx

@Abdurahim.2 2 жыл бұрын

Thank you

@titikyulvarilmanda9558 2 жыл бұрын

Thanks for video sir

@salmansaafi 3 жыл бұрын

Superb content.

@harumtchit4433 3 жыл бұрын

thanks

@user-bu5vu1xg9l 7 жыл бұрын

Brilliant presentation! Helps a lot

@ProductizedConference 5 жыл бұрын

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@alevieirareis 7 жыл бұрын

Excelen presentation! Thank you!

@sheeldamani 3 жыл бұрын

This is a helpful session. Thank you.

@ProductizedConference 3 жыл бұрын

Glad it was helpful!

@Taeseong01 5 жыл бұрын

Okay. Everything else is cool. Presenter is okay. Presentation is informative. But camera man / editor sux. Can u show the slide whenever he changes the slide. Especially on the key points. I want to look at the slide to better understand what he is saying but all i am greeted with is camera either zooming on his face or show him walk back and fort on the stage and slide behind is blurred

@YosefShuman 3 жыл бұрын

I had the same frustration, did a google search and found this: www.slideshare.net/Productized/jamin-hegeman-so-you-want-to-be-a-service-designer-productized16

@Taeseong01 3 жыл бұрын

@@YosefShuman yo thanks alot

@rdhill17 5 жыл бұрын

@ 37:12 That should read, "Our Products don't live on their own" not "there".

@Cantinatollo1 3 жыл бұрын

It's almost like he was making up all that garbage as he was talking along...

@adanramos4831 7 жыл бұрын

Funny, He is talking about SERVICE design and using the term CUSTOMER instead of CLIENT all the time. Excellent presentation anyway.

@bweb778 7 жыл бұрын

A customer and client are different people in his line of work. The client is someone who is offering services, for example, the hospital. The customer is the person who pays for and receives those services, for example, the patient.

@adanramos4831 7 жыл бұрын

Brooke Webster A client buys services, a customer buys goods

@akkinana 6 жыл бұрын

Can you tell us what is the source of this information.. That client buys services and customer buys goods? You mean to say that someone who goes to a restaurant to have dinner is a client? Or someone buys movie tickets is a client?