I fired a client today, she kept rejecting the design s , but wouldn't explain what it is she wanted, and wouldn't read my mails and just write the most ridiculous remarks... i feel like i got out of prison with this

Had to do this recently. If the client doesn't fit, then it's best to quit. Few things I've noticed: 1) Never been able to turn a "problematic" client into a happy one. They either like the work from the beginning or micromanage a project to death. They take up ALL of your time and destroy your earning potential. 2) The projects from problematic clients are rarely portfolio worthy. Good clients hire you because they like your work and your unique outlook on a creative problem. They have notes that make the project better. The idea of "the customer is always right" is completely wrong when it comes to customized creative work.

Definetly agree, the quality of my work started improving after the moment i accepted quality clients only!

Couldn't agree more...important to feed the soul and nothing better than music to do that! Yes, qualifying clients prior to working with them is so important - something I could improve on. Thanks futur!

This is very helpful! Thanks futur!

I've dealt with clients like that and I've wished I had all the money they paid me to just refund it in full... Bye, Felicia

These are my favorite types of videos on this channel, i wish there was more content like this

This is great Chris! please upload more of these if possible! :) thank you!

Always love videos like these ❤️

Very Insightful..Thank you

I’m an engineer. Not a creative, but I still feel this to my core: when a client makes changes for the 4th time post-contract and they complain about you “nickel and diming” them, you tell them that you don’t work for free…

I love clubhouse but it’s nice to see you the smile the personality love it!

This was great, wish Chris would go into a little more detail about what made him reject those two clients.

I like these short snippets :)

Thanks chris

great vid as always

A client said she wanted things done her way, I said to her, it won’t work that well if you insist on your way. But she insisted anyway. Later she complained to me : Oh, why I feel it’s not working? So sad. I told her if you hire someone, you need to trust them, or else don’t bother. Can’t help you to solve your problem if you don’t have full trust. She didn’t say anything, I really didn’t want to work with her anymore. 2 days later, she said Oh, my daughter really liked it, can we continue working on the project? I said yes, but we need to figure out some problems between us first, and come to an agreement. She disappeared after that. 😓 red flags everywhere.

I find it so hard to believe that a client would give someone as cheerful as Chris a hard time. But then again, if I knew Chris was going to pay to me leave, maybe I should give him a hard time :oD

Futur pro for life

Thanks, is very helpful 🤗

Thanks Chris I needed this after that crazy call I showed you

Amazing video. I still have a request for a new one. On how to identify flaws on your process or how to know when you are making mistakes. Techniques to improve workflow or to become a better designer in the production world not business of design. Since personally as a freelance designer I feel stuck and overwhelmed in so many ways. That would definitely help. Thanks!

Valuable content man. Thanks. Chris, You worked out the morning of this workshop?

A client that I worked 14 months with just quit our relationship LOL because they couldn’t understand how I wasn’t able to do stuff in one hour any more 😁 they also couldn’t understand why I got so loud about their late payments.

Hi Chris, I don't know of you'll see this since the video is from a while back but the content is evergreen & important for every designer . A lot of people will have to experience this at some point to grow. Mine was this year, a client kept changing their mind and wasting my time. They would agree then say a few days later they don't like it because their siblings don't like it. They would contact me at odd hours and I decided to pull the plug. I emailed & called them and said we weren't a good fit and I'd be refunding her the down-payment even though in my terms it's non refundable (but I just wanted to move on) . The client refused and said they don't believe in refunds, they asked if I could connect them with another designer. I sent the client a couple of designers but informed them of the clients nature because I didn't want to send them in blind. The client ended up working with one and I thought all was well. Two and a half months down the line they send an email that they changed their mind and want the money back. This threw me way off and I was shocked. I had been informed by a person we knew mutually that the client had already begun to use my work and had test samples. I was dismayed . What would be the best way to handle this, make it clear that the refund offer is off the table or give it to them despite knowing they've already started using my work commercially but would like you to believe that's not the case. Thank you in advance for reading this lengthy comment. Your videos have helped me to identify problematic clients and say no to avoid such problems in the first place.

I always wonder if this is part of the sustaining member class or something? I find that a lot of the content in this class speech really help, anyone knows where I can find more information?

this seems like a good lecture where can I find more of it?

Great information as usual! I have some low paying clients that I want to fire, but they've been with me since I started my business. How should I handle that? Refer them out?

The statement Chris made on 1:11. How do you avoid the client suing you regardless of the full refund on the basis of time wasted and money loss? Meaning that they can take you to court and say "We wasted all of this time with you as an agency which equated to hundreds of thousands of dollars lost when we could of hired someone else to get the job done"?

Is the full talk available somewhere?

What would be the first step to firing a client? How would you take the approach that could possibly erupt in physical confrontation (not that I mind should it come to it) but to also have them understand from a business point of view?

I like this video BUT it feels incomplete. ...How can we do this? how can we stop a relationship that is not working for us? What do we need to say and not to say?

We worked for Grupo Modelo, in mexico but their working culture and expectations were crazy, they didnt deliver the source materials for weeks then it was incomplete, then expected next day delivery of the finished project (website, app, photoshoot, spot advertisement, poster design for big promo campaign), needless to say we fired and banned them from the agency because they wanted us back we sent a formal letter to the regional director and everything basically severing any ties

That's why you have to price your services properly; Cost of Materials + Cost of Service = Your Fee.

Which longer video piece is this one apart of? Link to it?

IS IT JUST ME?.... OR DOES CHRIS LOOK LIKE HE'S BEEN WORKIN OUT ;) haha great advice thanks so much !!

But what about downpayment, I hear you saying refund money in full. But if you started working and made progress. That is alot of energy and time and custom design that will be wasted. I rather end it with the Client and still have something to fall back on for this wasted relationship.

👍🏾👍🏾👍🏾

I agree with all of this - however, I have had clients come back to me after I fired them. I even have a video about it!

Would never work for anyone who abuses us

Notification squad?

Nice content, but please don't make your outro music super loud compared to the voice! I'm wearing headphones so that was painful!

Helpful video, one point of critique is to balance the audio a lil more. The outro was damn loud.

So you charge 50k for to draw some pictures, and had 50k in overhead, how, calling BS

Shame about the hair man