Sony | TV Troubleshooting Tips

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Күн бұрын

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Hang out with Chris as he walks through a few tips to troubleshoot and fix potential issues with your Sony TV.

Пікірлер: 101

@terrilocke6225 7 ай бұрын

My Sony Bravia power light blinks but tv picture doesn’t turn on. I’ve done all the troubleshooting correction steps I possibly can. What next?

@moonshadowrising 5 ай бұрын

I would never buy a Sony Bravia, only got the tv last week and this is the second time its gone black screen and cant get it to come on with picture this time.

@kingsleyoffor6752 3 ай бұрын

Am experiencing same sometimes

@jshtmlcss 7 күн бұрын

Very clear

@mrsmap50 4 ай бұрын

My tv is now connected to the internet following your instructions. Yay!

@BrainHurricanes 4 ай бұрын

When we plug in our Sony playstation 1 into the yellow AV (3.5mm jack) with the cable (yellow/white/red cinch to 3.5mmjack), the TV sees the AV input, but with the ps1 turned on, the TV still says "no signal, check connections". We also tried another av ps1 cable aswell as another cinch to 3.5mm jack. What could be the problem ?

@eden4705 2 ай бұрын

Sling tv not working when trying to set up tv shortcut button. It says feature not available. Any help on this?

@vartaxe 6 ай бұрын

how to change the tv region? i just moved...

@The-gamer091 3 ай бұрын

My sony bravia didn't show setting option , how could i find setting please help me 😢i found so many tutorials but they didn't work , my tv didn't show settings like others , device preferences and some others they have only wifi conectivity please help

@waymonwhite6720 4 ай бұрын

My Bravia 65 inch tv have problems staying connected to my sound bar (Bose 600) and now the s2000 sound bar. Some times I can’t get any sound from the sound bar and other times the sound goes out during watching a program periodically about every few minutes and then come back on. I’m under the suspicion the TV is bad and not the sound bars. I’m open to your help or recommendations.

@SonySupportUSA 4 ай бұрын

Hi @waymonwhite6720, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on the articles below to help troubleshoot and resolve this audio issue: www.sony.com/electronics/support/articles/00137387 www.sony.com/electronics/support/articles/00020051 Regards, Gerson

@revolverparker8246 4 ай бұрын

for some reason the pluto tv app wont show picture but when i watch KZfaq its fine

@robertfusselman8108 5 ай бұрын

Our issue is with our Sony Bravia OLED TV is we watch Netflix and Hulu alot and it tends to freeze where we can't do anything even turn the TV off without unplugging it from the wall do you have a video that can help me better understand what to do please? Thanks😊

@SonySupportUSA 5 ай бұрын

Hi @robertfusselman8108, Thank you for contacting Sony support, we are sorry for the issue that you're having with your Sony BRAVIA TV. Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for new software updates. You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/articles/00230347 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

@jamesjelly69 2 ай бұрын

I bought a sony bravia kdl-55w800c from a neighbor but they lost the remote, I bought my own RMT-TX100U and it isn’t working, it appears as if it was factory reset and I am on a welcome menu prompting me to choose a language and I can’t select anything with the on board controls only change volume or turn the tv off. The remote is on because I can see the inferred light on my phone camera but won’t do anything on the tv. Is there anything I can do to get past this screen

@SonySupportUSA 2 ай бұрын

Hi @jamesjelly69, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA KDL-55W800C TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@user-ye2it7qb2g 6 ай бұрын

Recently purchased my first OLED tv (Sony A95L). The screen looks smudged. I've read that you shouldn't touch it, but instructions for cleaning say used distilled water on a microfiber cloth. How do I apply that cloth to get rid of the smudges without touching the screen???

@SonySupportUSA 6 ай бұрын

Hi @user-ye2it7qb2g, Thank you for contacting Sony support, we're glad to assist you! Please follow the guide provided on this link to clean your Sony A95L TV. Be sure to follow the steps carefully to avoid damage to your TV. www.sony.com/electronics/support/articles/00167099? Regards, Gerson

@Thug1605 5 ай бұрын

I have a sony x950h and it freezes too much and starts to lag more frequently. I hope this works cause I know what I won't be buying anymore if it doesn't.

@SonySupportUSA 4 ай бұрын

Hi @Thug1605, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XBR X950H TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit: www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/xbr-65x950h/software/00301764 You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00202120 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

@TheKiledo 3 ай бұрын

Tv has to stay on and stop turning off and on. Second Sony with same issue in the last 4 years. Had to pay for it all to get looked and “repaired” with no help from Sony or product coverage for the faulty tv’s they put out. Worst customer service and even worse product.

@tariqalbedwawi8613 7 ай бұрын

So I wouldn't say I like the Sony A95k with Sony A5000 sound bar and Sony SA Rs5 rear speaker; now, when I use Netflix, the app doesn't reflect the Dolby Atmos icon as on. Only 5.1 icons. Why is this, although it should reflect atmos with the soundbar connected?

@SonySupportUSA 7 ай бұрын

Thank you for choosing Sony, we are glad to help with this inquiry. You can watch Netflix in Dolby Atmos audio on select TV shows and movies. Additionally you may need: A Netflix plan that supports streaming in Ultra HD. For more information, you can contact the app developer for assistance. Regards, Ivan.

@aliou7257 15 күн бұрын

Hello, I have a problem with my TV, model 65x950H, Since the Android 9 software update to Android 10 (v6.6053) from November 2023, some of my AVI videos encoded in MPEG4 on USB key no longer play and the pre-installed media player application on my TV freezes very often the screen goes black without any error message. I also installed the new software update of June 2024 (V6.6130) I still have the same problem.

@SonySupportUSA 9 күн бұрын

Hi @aliou7257, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XBR-65X950H TV! Try clearing the cache and data for external services on your Sony TV by following the steps below: * Using the Quick Settings button: Press the (Quick Settings) button on the remote control and select Settings. * Select Apps and then select See all apps or select Show system apps to view all installed applications. * Scroll down to the specific external service app you want to clear data and cache for (ExternalInputServices). * Select Clear cache and confirm by selecting OK or pressing the Enter button. * If the issue persists, select Clear data and confirm by selecting OK or pressing the Enter button. If displayed, select CLEAR ALL DATA and then OK. For the apps freezing issues try restarting the TV with the remote control by following the guide provided on the link below: helpguide.sony.net/tv/husltn1/v1/en-003/08-01_03.html?hl=reset. NOTE: If the problem persists after a power reset, try a factory data reset. Best regards, Gerson.

@mariovilla1388 Ай бұрын

Hello, im having problems pairing my sony wf-1000xm5 earbuds to my sony bravia. Can anyone help me out please? i have already done factory reset to see if it helped but it still does not detect my device. I have also unpaired the device from my phone and pc. Thank you in advance

@SonySupportUSA Ай бұрын

Hi @mariovilla1388, Thank you for contacting Sony support! We are sorry for the issue that you're having with your Sony BRAVIA TV and your Sony WF-1000XM5 Headphones! Please note that you can connect Bluetooth devices such as headphones or speakers and enjoy TV sound through those devices if the TV supports the Advanced Audio Distribution Profile (A2DP). Check the device specifications, TV settings, or compatible model list for more information at www.sony.com/electronics/support/articles/00159290. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@terrilocke6225 7 ай бұрын

Can someone please contact me regarding my Sony Bravia problem? The red power light blinks off and on and the picture won’t power in.

@SonySupportUSA 7 ай бұрын

Hi @terrilocke6225, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674? If the issue persists, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair Regards, Gerson

@kmoss4819 3 ай бұрын

Hi I’ve had my Bravia 4K for about 3 years now and I turned it on and for some reason it’s stuck on Welcome. Bienvenido.Bienvenue screen. I’ve unplugged everything and started again. I even did a factory reset. What’s wrong? Help

@SonySupportUSA 3 ай бұрын

Hi @kmoss4819, We are sorry for the issue that you're having with your Sony BRAVIA TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445 Regards, Gerson.

@Pneuma3301 4 ай бұрын

sony kdl-55ex720 no power....

@PritamWorldZ 3 ай бұрын

Sony Bravia logo not showing only showing google tv is any problem with Sony bravia x64l

@SonySupportUSA 3 ай бұрын

Hi @PritamWorldZ, Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/ Regards, Gerson.

@chrispeterson4074 2 ай бұрын

My 2022 65in 80k didn't even last 2 yrs back lights are on but NO picture

@SonySupportUSA 2 ай бұрын

Hi @chrispeterson4074, Thank you for contacting Sony support, we apologize for any inconvenience that you've experienced. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@SixStringHarmonies 3 ай бұрын

The most recent Android TV software update absolutely destroyed this TV - Bravia 4K UR3 (A8H). Functioned beautifully until that software update. Now it freezes, runs slower than a Mac from 1998 and features all manner of ridiculous bugs across all apps.

@SonySupportUSA 3 ай бұрын

Hi @SixStringHarmonies, We are sorry for the issue that you're having with your Sony BRAVIA A8H TV! Please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00202125?cpint=spt-tv_triage_00200862_freeze For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@chrisblanton443 23 күн бұрын

My OLED Bravia has to be restarted every other day...remote becomes unresponsive. Software updates are current. I even uninstalled a lot of APPs I will never use. I paid a lot for this TV...this should not be an issue, every other day, or even once a week.

@luisfernandoperez6531 22 күн бұрын

I have this same problem.

@SonySupportUSA 15 күн бұрын

Hi Dear Valued Sony Customers, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TVs, this is definitely not the experience we want you to have! Please access the article provided below and select the issue or symptom for further troubleshooting: www.sony.com/electronics/support/articles/00200862 If the issue still occurs, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@pshaikshavali8540 6 ай бұрын

The w672g complete movie was not playing. What can I do

@SonySupportUSA 6 ай бұрын

Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

@timperry3713 3 ай бұрын

Sony Bravia 65 inch 4k WILL NOT exit from safe mode. Have tried EVERYTHING several times. Have had the TV 3 years. It has gone into safe mode on its own before and it has somehow exited with no rhyme nor reason. Ready to ditch this thing. Any suggestions out there??

@SonySupportUSA 3 ай бұрын

Hi @timperry3713, We are sorry for the issue that you're having with your Sony BRAVIA TV! Most issues can be resolved by following troubleshooting steps, please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862? If the issue is still unresolved, you may try performing a Factory Data Reset by following the guide provided on this other link: www.sony.com/electronics/support/articles/00159487? Regards, Gerson.

@alan93 2 ай бұрын

my TV guide stopped working on my bravia , it says this function is no longer available, what happened?

@kaleikaumaka7011 2 ай бұрын

No one cares. Every man for himself

@80sGuy. 2 ай бұрын

@@kaleikaumaka7011 Then why even care to answer with nothing to offer?

@toner37 24 күн бұрын

My Bravia that I picked up a couple of months ago had a timer for Ambient mode for how long to wait till it turns on. Now there is no option, just for when to turn off the tv itself.

@SonySupportUSA 15 күн бұрын

Hi @toner37, Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please provide us with the exact model number of your Sony TV, so we can better assist you. We're looking forward to your reply. You can refer to the article below for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson.

@toner37 14 күн бұрын

@SonySupportUSA I've been on contact with Sony support and they've escalated it to higher up.

@toner37 14 күн бұрын

@@SonySupportUSA your tech people figure it's something that has to do with the last update Google tv did. Good chance the update removed the timer for when the screen savor starts.

@kingsleyoffor6752 3 ай бұрын

Why is my Sony bravia TV sometimes not showing images. It equally shut down sometimes

@SonySupportUSA 3 ай бұрын

Hi @kingsleyoffor6752, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862? Regards, Gerson.

@ArunKumar.1965 2 ай бұрын

After some time I feel slow response

@djdimo_97official34 Ай бұрын

My randomly crashing and frizzing not a great experience

@HAlID-sf4id 2 ай бұрын

my sony a80k only stops working yesterday afternoon?

@SonySupportUSA 2 ай бұрын

Hi @HAlID-sf4id, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA A80K TV! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Regards, Gerson.

@HAlID-sf4id 2 ай бұрын

@@SonySupportUSA Sony's customer service is already repaired, my TV came back to life thanks to Sony

@chrisharrison7953 Ай бұрын

I purchased a Sony Bravia and my biggest complant is the Andriod App or Google TV. Poor functionalitly, prone to freeze, not work, and other issues. Hate, the the little hickups in Prime and Netflix and other apps; doesn't happen the Bravia App. I'm in the process of purchasing a ROKU or a Fire TV Stick as I have not had any issues ...Zero hickups or buffering that I have on the Sony. Disapointed as this is an 85" TV and the perfomace is poor as a result of the Google Interface. It's hard wired into the network and I have tried wireless as welll. * The only thing that I can think of that is casuing the issue...is possbibly my firewall preventing personal data from leaking from the TV as I have been hardening privacy of our information in the wake of data being sold in the market place?

@SonySupportUSA Ай бұрын

Hi @chrisharrison7953, We are sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it can improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates and announcements. You can also access the link provided below and select the issue or symptom for further troubleshooting: www.sony.com/electronics/support/articles/00200862. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@aliou7257 15 күн бұрын

the problem comes from updating Android 9 to Android 10 many of my acquaintances who updated their bravia television have the same problem

@AsteroidKiller 3 ай бұрын

This was not helpful at all. You start by asuming I have to learn to plug the tv into the wall… and at the end you recomend a factory reset? Why not admit you have a really bad OS that need som serious reprogramming! My tv is so slow that I cant even scroll. How am I suppose to reach the factory rest button?

@rachelgordon7852 4 ай бұрын

I can't watch yourview. The channes won't tune

@WallStreetIceCream Ай бұрын

Tv always turning on by itself how to solve this

@SonySupportUSA Ай бұрын

Hi @WallStreetIceCream, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! The link below provides information to help troubleshoot and steps to disable different features that may cause your Android TV or Google TV to turn on or off automatically. Follow the instructions according to the symptom of your TV to resolve the issue: www.sony.com/electronics/support/articles/00114471 . For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US . Regards, Gerson.

@asdfjkl681 3 ай бұрын

Sony yall TV's is to expensive to be having all these issues. I have a Samsung Hisense and vizio none of theme has issues and they cost way less.

@hemaleite6331 4 ай бұрын

When I turn My tv on the screen have turn all red.

@SonySupportUSA 4 ай бұрын

Hi @hemaleite6331, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Your TV may experience a video issue for several reasons, including connection issues, screen adjustments, video source performance, electrical interference, power conditions, and more. This information and the troubleshooting steps are provided to help you identify and resolve the issue you're experiencing: www.sony.com/electronics/support/articles/00032635? For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

@davidtomsr Ай бұрын

Is there an ear phone plug in the back?

@SonySupportUSA 15 күн бұрын

Hi @davidtomsr, Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please provide us with the exact model number of your Sony TV, so we can better assist you. We're looking forward to your reply. You can refer to the article below for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson.

@djdimo_97official34 Ай бұрын

Trash my Sony tv crashing every time im not happy with the software its like the xperia phones I remember when i just got the TV it was so bad my remote was not working with it This should work 100% im wondering if a older person buys the tv its so bad experience

@SonySupportUSA Ай бұрын

Hi @djdimo_97official34, We are sorry for the issue that you're having with your Sony BRAVIA TV, this is definitely not the experience we want you to have. Please make sure that your TV's software is updated to the latest version, as it can improve general performance of the TV. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on this link to help troubleshoot and hopefully resolve the issue: www.sony.com/electronics/support/articles/00200862 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@djdimo_97official34 Ай бұрын

I did update to the new version but still the is lagging UI issues sometimes especially in settings

@bc7896 3 ай бұрын

no tricks work. Not getting any power from remote or power button under sony logo

@alargeflatwhite 3 ай бұрын

Ditto!

@SonySupportUSA 3 ай бұрын

Hi @bc7896, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV. Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674? For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

@irfanmalik8154 3 ай бұрын

Sony bravia tv really have a faulty components.i really disheart from sony products.shame on sony

@yvonnedillworth6098 4 күн бұрын

Help I'm 80 yes young. I live alone. My Sony Bravia is my only source of entertainment. I've unplugged and did everything the "KZfaq" guy said to do. Screen still black. Red power light is on and that's it...help!!!😢

@SonySupportUSA Күн бұрын

Hi @yvonnedillworth6098, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV, this is definitely not the experience we want you to have! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Regards, Gerson.

@RichBakos 3 ай бұрын

Garbage x77l - brand new and freezes everyday - 5 days - time to return

@user-we7py7jp9k Ай бұрын

Im so glad i went with insignia f30 serise i left it back at home to go in a total Different country to only be here watching videos that doesnt work to only watch youtube ppl stay away from these tv

@azharmokashi 2 ай бұрын

Not helpful

@michaeloc23 Ай бұрын

Just wait a year and you to will be buying a new board because your tv died

@darbwalker8835 4 ай бұрын

If your tv is cycling on and of constantly go into the settings….. if it’s turning on and off you can’t get into settings dum azs

@user-we7py7jp9k Ай бұрын

Help guide dont help ppl just stay away its trash prob insulting all trash out there 💀

@arleneoruley6896 2 ай бұрын

Yet Another thumbs down to this video. 0 instructed works!

@Ljet600 Ай бұрын

I found another method on the KZfaq channel: unplug the TV, press the reset button on the back of the TV for 30 seconds, wait 30 seconds and then plug the TV into a wall socket. Greetings from Germany.

@Doloreskoro Ай бұрын

Damn I wish that worked for me

@CaliCowboy805 3 ай бұрын

Sony x85k not wanting to connect to Internet. Internet is working everywhere else. Can anyone help

@redrocklead 3 ай бұрын

Create a separate proxy network at 5ghz. Nothing else on the network. Problems gone for me.

@CaliCowboy805 3 ай бұрын

@@redrocklead can you make a Video please to explain further. Thank you.

@redrocklead 3 ай бұрын

@@CaliCowboy805 contact your ISP. Every ISP has different routers for traffic. Contact tech support for you provider. It's likely in the FAQs for your provider.

@redrocklead 3 ай бұрын

@@CaliCowboy805 So a second (network) appears open ISP one will service all devices. (ISP Network 2) Only the TV connects and only at 5ghz. Find a teen that games. They dial you in

@SonySupportUSA 3 ай бұрын

Hi @CaliCowboy805, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA X85K TV! Please follow the guide provided on this link to help troubleshoot and resolve the internet issue that you're having: www.sony.com/electronics/support/articles/00151038 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.