This video is part of a collaborative Global Network for Advanced Management (GNAM) speaker series called Stakeholders, Management, and Capitalism: Conversations with leaders on how to manage stakeholders in diverse settings. Indra Nooyi joined the new Yale School of Management elective Stakeholders, Management, and Capitalism on Monday, November 6, 2023.
This speaker series is facilitated by The Yale Program on Stakeholder Innovation and Management (Y-SIM). som.yale.edu/centers/program-...
Indra Nooyi is recognized for aligning PepsiCo’s customers, employees, suppliers, and shareholders around Performance with Purpose.
William S. Beinecke Professor of Economics and Management Edward A. Snyder explored several topics with Indra Nooyi, including:
· What changes in Pepsi’s relationships with customers, employees, and suppliers were important to achieving alignment around Performance with Purpose?
· What were the effects on financial performance? How did she deal with initial resistance from shareholders and Pepsi’s board?
· Did you ever decide to go beyond profit maximization for the purpose of generating greater social good?
· What metrics did she choose to measure and what was the reporting process?
· To what extent did Performance with Purpose strengthen Pepsi’s standing as a global company?
· What is your opinion about the usefulness of design thinking in situations where companies wish to address differing stakeholder pressures?
Ms. Nooyi answered questions from Yale SOM students enrolled in the elective as well as GNAM students participating via Zoom.