When he was 24, Jackson Blackburn was looking for a job that would let him follow his passion for traveling and snowboarding. He found that with a cleaning business start-up, Mt. Baker Window Cleaning Company. Five years later, it’s bringing in 6-figure monthly revenue and has a fantastic company culture that keeps his cleaning team on-board for the long-term.
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Most impressively, Jackson didn’t have a ton of money or experience as an entrepreneur. He started his cleaning service business with less than $1,000 and learned how to run it as he grew. In this interview, he’ll share what he’s learned in the process of starting a cleaning business from scratch, including the mistakes he’s made along the way and the lessons he learned from them.
Mt. Baker’s growth really took off when Jackson stepped back from the day-to-day cleaning business and embraced his role as the CEO. He’ll talk about how he made that shift, where he finds high-quality team members, and how developed the training and other systems that set his employees and the business up for success. Along with this, he’ll talk about the advertising strategies he uses to keep his customer base growing, the role that coaching has played in his growth, and how he keeps himself pushing forward when things get tough.
If you want to know how to start a cleaning business step by step, Jackson is a great knowledge resource for you to take advantage of! Don’t forget to watch these other interviews with cleaning business owners before you go:
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Resources
mtbakerwindows.com/ - Learn more about Mt. Baker Window Cleaning on their website
hubs.li/Q01HqGmq0 - Our FREE Masterclass
www.upflip.com/academy - Launch and scale your business with our expert-led Academy
www.upflip.com/blog/how-to-st... - More actionable insights on how to start a profitable window cleaning business
Timestamps:
00:00 - Meeting Jackson and his background
00:58 - Benefits of coaching
01:26 - Services they offer
02:29 - Supply run/Fan Blitz
04:28 - Startup costs and necessary equipment
07:13 - Revenue and profit margins
08:42 - Job site visit
10:33 - Customer experience
11:11 - What would he do differently?
12:05 - Company culture
13:12 - Benefits of being a mentor
14:06 - Seasonality of window cleaning
15:06 - Which services to start with
16:07 - The biggest mistake
17:13 - Cost of equipment
18:36 - Planning and vision
19:24 - Hiring employees
20:52 - Number of employees and training
22:09 - Motivating the team
23:20 - How the owner’s role changes with growth
24:18 - Using social media
25:40 - Booking and estimate process
27:45 - Lead generation and management
28:41 - Specialty equipment and distributors
29:11 - Growing revenue
30:53 - Scheduling a job step-by-step
32:43 - Marketing budget
33:30 - Increasing job profitability
34:24 - Top advice for new owners
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