i love faye so much because she clearly loves each member of the group and tells it like it is without offending people

Well done Faye, Lisa and lee for holding them to account. Especially faye you handled this really well

Faye handled this so well.

I love how they are very honest and confronting each other and yet there is no shouting and cursing still calm and civilized

I love that Lee was just listening and observing, giving short statements but straight to the point.. Maybe that's why I find him attractive.. Him and Faye are my fave though I love this group since then and I am sooo happy they were able to put aside their issues and reunite for the best.❤❤❤

I'm so glad we got them back. They are such a close family these days. They bring me such joy with each new song. I feel like we've all grown up together. They are about the same age as me. All the more recent comments are talking like this was filmed yesterday but it was filmed in 2011. That's a whole nine years. They aren't like this anymore. They relaunched as a business where everyone is equal. While they are signed with BMG now the last album was self released on their own imprint. They are in their mid 40s now. Times have moved on.

Faye is beautiful, humble and honest. Loved her and Lee ever since the beginning. Lee is a badass btw; he trains martial arts even up to this day. ☺

faye is one seriously strong human being. i adore her.

I think Lisa, Faye and Lee were very eloquent in their delivery of questions, but I don't feel any of them were answered 😣

I like Faye, so sincere!!!

*H* and *Claire* acting like they have amnesia

Back then I only cared for Lee & Faye. After this clip, I am so glad I felt that way.

I like how real they are and yet very decent when they say their opinions to each other, no stupid cat fights or shouting, they are all very class

watching this now - with them releasing the Hard To Forget song and video for their 25th PLATINUM ANNIVERSEY IS SO BITTER SWEET - SO GLAD THEY ARE STILL HERE RELEVANT AND SMASHING IT

I felt for lisa's hurt. Lisa your still my number one STEP idol even time passes by You so nice person, in front or even at the back of the cam.

It's clear how it started and how it ended. Claire, as the best vocalist, was given most of the lines. This led to Faye, Lisa and Lee feeling resentful towards Claire and Claire feeling excluded by Faye, Lisa and Lee. H just tagged along with Claire because he thought it would further his career. Hence the band was split in two.

They were all incredibly mature, civil and brave for coming together to air things out after so long. Knowing what happened in the background and how they felt was both something you wanted to know and needed to know but also wished it wasn't true. For "H" to say and accept that his actions caused unnecessary grief and hindsight was error in judgement was incredible and gives renewed respect to hi

I felt the guilt and awkwardness of this confrontation. My Gosh,... 😭😭😭 And I am now crying. I miss you guys.

They didn't answer to Faye's questions. Claire just cried and H said that he regretted it. No apologies, no explanations. It's not the point that Claire and H were tired and wanted to leave the group. The point is that it was very wrong of them to notify the rest of the group of their departure just 1 hour before their last show. Also, It was not a momentary decision. It was planned way before the last concert. After the concert, every staff and management was gone for the next project: H & Claire, and none was left for the rest 3. And how foolish were H and Claire that they actually believed that people would love them just after few weeks passed since their breakup. I personally think that the rest 3 might have had their own faults of the group's disharmony, but even if they were not friends but they were still colleagues and they deserved the truth.

Claire and H thought that they were gonna be huge stars without Steps! Epic fail! I love steps so much! Steps as a whole group not as individual!

I just can't help but think that H is the one behind all of this and persuaded Claire to leave and now tries to wash his hands of it all. I truly think he was the instigator of the break up just by his demeanor and overall attitude. Too bad he wasn't replaced...

H "claire you bury your head in the sand" 3 minute later H : "I wish I hadn't taken part in this"

It breaks my heart to see them like this. 😢 Hope these issues will be resolved and make their friendships stronger. 💗

I'll tell you this much: half the issues that festered amongst them for years were partly because of their manager Tim. After reading Claire's autobiography and seeing how other bands have been treated in the industry in the past, I'm no doubt he was definitely a contributor to the problems the band members had with one another. He sounds like a complete Svengali figure who was pulling their strings behind the scenes.

I cryied when Faye asked Clair did you really hate us. I can see Faye is really mad to what happened to the band.

this is all history but this is a classic example of how inequality in any kind of group ultimately leads to conflict. the classic example is The Supremes (Diana Ross). Three ladies started singing and each had some lead songs - jump forward a couple of years and Diana Ross was pushed to the front leaving the other two ladies very hurt and dejected. Eventually the group split and Diana Ross did not talk to the other ladies for some years. There has been conflict in most bands. The key is to let everyone have their own significance within the group (sharing the leads) and also ensuring you have similar personalities. Once you mix personalities and levels of talent, you end up with friction.

Knowing now that they are on tour again in 2022, makes me glad they sorted things out. But I didn't know about this split 10 years ago, I'm thinking this new tour is happening because the group aren't as well of as they should be for the success they had .

Faye is the bravest one and my only favorite back then. Also I've always thought Lee kinda looked like Ben Affleck.

There's one thing missing from this documentary- Tim Byrne, the ex-manager. I know he and H are no longer together, but he hasn't shared his side of the story. For some reason, they didn't give him the chance to explain his actions, or at least apologize to the other members (Faye, Lee, Lisa) for his role in the split. His handling of the vocals issue, the secret relationship with H, and leaving with H & Claire. Faye's comment that songwriters were writing for the duo indicate that Byrne had been planning this for quite some time....

I used to like them equally before realizing their problems and the split. Now my only favorite is Faye, vocally, personally and in any other ways. I cried when Faye asked “ did you really hate us? “

I mean... they were business partners as well & the way they split was downright unprofessional, whether or not they were close as friends.

I liked Faye and lee they was the only 2 who came out of the hotel at night to talk to me and my friends in Manchester

Faye handled it amazing and kept H and Claire accountable but I feel Claire didn't take any responsibility or have any remorse just turned the tears on when Faye was only wanting a straightforward answer I thought was rude of Claire

Ten years later and they still weren't being honest with each other....no wonder they were doomed.

faye is so sincere

This is really quite awkward to watch. And also... I feel like I'm losing respect for H here, he seems to be just agreeing with the others and leaving Claire in the lurch, when it was both of them who decided to leave the way they did.. But in saying that, Claire, who has always been my favourite, does interrupt a lot. I've gotten lot more respect for Lee, who is quite calm..

Thank you. This answers alot of questions of what went wrong more than a decade ago.

i love how Lee is so chill XD

I remember when I first watched this back in 2011 and I was shocked to learn the truth but in a way I'm actually glad to have learnt what actually happened that very night at the gold tour because when I was 9 years old I was just oblivious to what was going on but to find out not until the New Year from someone at my school that steps broke up it just broke my heart because back then steps was a huge part of my life and still is to this day. I totally understand Claire and H's reasons because I've been in similar situations where I've been isolated but I think the problem of the spilt was the lack of communication I think because Claire and H felt that they weren't close to Lee, Lisa or Faye at all and that's probably why there wasn't a lot of communication there because maybe they felt they couldn't tell them about how they were feeling because if you are feeling uncomfortable towards someone because they've may have treated you in a certain way or said something to you that makes you not want to be around them then I don't think personally I would want to go and talk to them about my problems even if I work with them but I do agree the situation could have been handled differently. But then again if this split didn't happen we wouldn't have had this documentary the number one Ultimate Collection album, the Amazing sold out ultimate tour, the light up the World album, The Christmas tour of 2012 and of course the 20th anniversary celebration last year. Everything happens for a reason so in a way I think it was destined that they split was meant to happen so then the band could get back together and move on to do bigger and better things together as a band and as friends and look at them now they're closer than ever. And I am so lucky to have been part of this journey since 1997 ever since I first saw 5678 on the music video channel and just following the journey as a steps fan and then eventually becoming a steps superfan due to my loyalty, dedication and standing by them for the last 21 years

To be honest I wouldn't even join this meeting if I was Lee.

putting this out there, Claire is indeed that voice that carried this group...it's always like this..it's mass appeal...but I'm glad they have matured from this and

I'm glad that they had this opportunity to just express their pains and grudges about what had happened ten years ago. It's healthy to have a confrontation. Currently, they are much healed and mature which makes me happy.

Strength for today and bright hope for tomorrow. KEEP UP THE GOOD WORK .I LOVE YOUR CHANNEL.GOD BLESS YOU ALL🙏///.................

I was hoping that when Lisa asked who ended the group Steps, the answer would be their manager Tim Byrne but no it's not. It means both H and Claire are the main instruments for the split.

The only Steps footage where H manage's to not smile or laugh :O

They were young at the time of their success They never think what will happen with out the group. Lee is cool I still Love them

Uniting, not siding with management and putting fame and fortune ASIDE makes a band a life long union with real life long relationships (not just a public working facade). Example of bands that united against management are: New Kids on the Block Back Street Boys NSync Hence till this day they remain as a band or life long friends.

It's frustrating when a person don't answer a simple question. They were so rude.

5:14 faye laughing at h for trying to make claire look bad is so funny

Lost a lot of respect for Claire here, diverting from answering the questions with her crocodile tears I just don't buy it. But also the fact she just didn't seem to recognise that the way in which she left was completely wrong. She might say they weren't close enough to have that talk but at the end of the day if there was a clause in their written group agreement then she's obliged to fulfill it just like we all are when you hand in your notice, regardless of how good/bad your rapport is with managers etc.

Claire: If you look back at probably the issues that we had ten years ago and you think about them now, they are actually really silly Faye: What were the issues? 😂😂😂😂😂😂😂😂

Well claire was the strongest singer out of them all. Fair play to claire and her career shes doing so well. Best wishes for the future 💞

This was so needed

Let's face it Claire and H wanted to be soloists, they kept getting more and more lines but in the end they quit because they thought there was jealousy between them and the other members. It was a very selfish narcissistic situation. Did Claire not stop to think that Lisa, Lee and Faye wanted to be singers all their lives too, this was all about her and still most likely is. Even in this documentary you can see she is deluded thinking it wasn't her fault and that she was ganged up on.

This was awkwardly brilliant to watch! 🙈😂

Claire needed to apologise here. That's all that was needed. H apologised in his way. Claire needed to. I kbps this was ten years ago. It's extremely brave of Steps to do this. It's a great lesson about humility. Saying sorry doesn't cost anything.

I love you all sending love from UK takecare xxxxx

Like a family reunion with a lot of raw wounds still left to fix.

the steps really do seem a lot happier now

Never give up on yourself many will never yourselves keep going doing amazing things stay strong stay safe sending love from UK takecare xxxxx

This should be done in private. So they could honestly tell each other what they feel.

Oh..my...I'm so sad about. my favourite groups, what's going on? I wish and pray that these groups be re-united again. or maybe i'm late about these video. go go go..STEPS, get together. for your FANS and ADMIRERs SAKE!! GOD BLESS ALL OF YOU (STEPS.)

this is so heartbreaking to watch eventhough this is long ago.

Good on you Faye speaking up x

After hearing most of their songs two days ago, here's what I think about Steps now. I feel like Claire and H are hogging the spotlight almost all the time, which upsets me. But I'm glad that Faye and Lisa managed to get their fair share in singing their parts every now and then. As for Lee, they did him real shady by not letting have any solo parts at all, except for songs like 5678, Say You'll Be Mine, Neon Blue, and A Hundred Years of Winter.

started this year hearing there music was obbsed with them the videos the have done i agree everybody who are fans of them whatever yes they said that stuff was gabage still fans do love them

It's made me think that there's a bit more anger there then I expected, still - Claire Sorry but what did Claire expect - Lee, Lisa and Faye to sweep what she and H did back in 2001 under the carpet

I thought Claire and H were really selfish to make that sudden decision without informing the other three especially right before a major show. It also really annoys me how Claire isn’t the least bit apologetic and thinks that what she’s done wasn’t wrong. At least H apologised and can admit it was a wrong decision. I feel Claire is very selfish and a bit of a prima-donna Diva. Faye handled this situation so well and it shows that she is more mature than Claire. I also feel that there’s a lot of tension between Lisa and Claire and I can kind of understand why. I don’t get why Lee didn’t hardly say anything.

I love Faye

I love you guys.....

this is the first time that i watch this..i dont know what to say..it broke my heart to see them like this..now i know why they disbanded 😞

Go Faye speak your mind ♥️♥

Claire was definitely not to be trusted back then. She must've felt she was more talented than the other girls but then again, things were different back then, they were younger and more naive. Business and fame can obviously result in popstars becoming selfish and there's always one or two people in a group who want to go on to Solo success, such as Diana Ross. She was a nightmare in The Supremes but look where it got her. Global fame and notoriety! I LOVE all of Steps. I think their music is pure "cheese" but it's bloody good cheese and they can sing. I suppose Claire has the "best" voice, but I adore Lisa. She seems like the nicest girl in the group next to Faye. Lee is adorable. What you see is what you get. H is sweet. Faye is so bubbly and Claire has real stage charisma. I love their music both old and new.

I love Steps so much and I was gutted when I found out they split but this was like a few years after because I was only little when they split. And now watching all of these reunion interviews and them reflecting back on what happened on that night, it does make people realise that they shouldn't be so quick to judge. If Faye, Lisa and Lee all left, Claire and H would've felt the same way that they did back then. And yes, they had had enough and although H and Claire got together as a duet not long after, it's not like they formed a duet like a day after the split or anything. Faye has always exaggerated on why the band split the way they did and Lee and Lisa had her back on confronting Claire and H. It was their choice to leave, they didn't have to explain themselves. But, its 20 years into their music business now and they've reunited to get back out there and make themselves, their families and their fans proud. Let's just hope they don't keep bringing up the past all because of the way they left the group and their friends. It was probably just a spur of the moment, anyone else would've done the same. No disrespect to anyone. I am a huge Steps fan, I developed a passion for them because of my sister, just like I developed a passion for other bands like Westlife, S Club, Boyzone, A1, Backstreet Boys, McFly, Busted, etc. Sorry my comment is so long by the way LOL.

Claire is very Plastic.'' It's so unfair to Lisa, Faye and Lee.

All 3 of those girls have great voices and each of them should have had a lead part in seperate songs to make it fair, H was a pain in the rear, i couldn't stand him, and Lee should have had more lead vocals because he had a better voice than H and that's the truth...i wouldn't trust H as far as i could throw him!

i wondered after all that have been said here in this table.. how did they end the conversation.. for us viewers.. its like everything is up in the air.. next thing we saw steps has a new album and tour around the country.. maybe all well annd ends well.. hope we also be part of that rresolution that you guys concocted before stepping into a tour

Faye ICONIC

I've always liked Faye and will always do. She's mature

can you upload the whole documentary please?

Was devastated when steps split didn't like Claire and h for a long time but have fallen in love with them and steps again ❤

I miss steps so much

It seems odd to me that they can't get their heads around what happened. The way that it ended was how it was inevitably going to end. All bands split up and it's usually when things get bad. If things are not bad they don't split up. Five young people that didn't know each other beforehand thrown together into a high stress environment - of course tensions are going to arise. How could they not? When you have 5 singers and no musicians, everyone is competing to get the biggest singing spot. The best looking one with the best voice is always going to get more attention than the others.You could have predicted this happening on the day that they signed their contracts. Watch the David Essex films 'That'll be the Day' and 'Stardust' from 1973/4. This same scenario is played out exactly - 25 years before. Look at the story of the Bangles - same deal. The only difference is that in those cases there wasn't a dick head like 'H' involved.

Faye was just so brave! Whoa!

great telly

liza and Faye are so beautiful

Faye spilt so much truth

Where to watch the full video?.. I'm one of their biggest fan. Just want to know each of their side. It really breaks my heart after their split up.. :-(

It shows how selfish Claire and H were and are. I've hated them ever since and always hoped the other 3 went on to do better that them

I wonder if H knows how much people hate him , he's such a smug so and so .

I wish the Sugababes would do this. All 6 girls sit around a table and Talk it out.

H & Claire defo did a number on the others, with their other stuff!

They should have stayed together and be a legend like Abba. The two ditched the other three and they all ended up nowhere.

Still difficult to watch this a second/third time 😢

Why is everyone blaming claire? Was she supposed to carry on when she was miserable? Would you keep doing your job just to spare your collegues even if it makes you miserable? She was unhappy so she quit. That’s not selfish imo. Is it sad? Yes... should she have talked about it before? Yes. But then again if there’s jealousy and they weren’t even speaking to each other properly, i can kinda understand why neither of them confided in the others...

BOMBSHELL at 2:28!

for me i don't know if they really did settled everything. Claire and H haven't apologized yet for what they did... but it seems that everyone had moved on and they're all happy of what is happening to them now so i guess that's it then...

My favr is Faye since 4 yrs old to 20

Im the biggest Fan of STEPS. i was a kid when im singing and dancing their music. i guess they have big misunderstanding all throughout their career. and they should know that being on a group will eventually end on separate ways. they should kept that in MIND. they realized they don't have a manager nor career after the final concert because, i guess they don't have money anymore and lifestyle is going down for them.

also they did not think of it then because if they had and would have found 2 really good people they could have continued on like some other bands have done. also i feel that if Claire would have carried on to prevent disappointing them then she would have made herself really ill and also could have caused steps to instead of go out on a high start declining.