Forgot to add that there is a button in the glove box that can be pressed accidentally shutting off the door too.

THERE IS ALSO A SAFETY LOCK IN GLOVE COMPARTMENT! yOUR VIDEO IS VERY INFORMATIVE

Thank you, I thought something was wrong and was headed to the dealership for check up, thanks for your video, very helpful

thank you Mr. Welch for posting this video and helping with your service. You just say helped me and my friend well we were stranded im the chipotle parking lot trying to figure out what the heck a glass door was

Thank you for this! Just purchased a 2018 at Beaman in May, 2021. This was never mentioned. Had quite an experience with it yesterday, after having the Highlander washed. Window open, warnings flashing and beeping, back door not opening fully. Could have all been easily avoided. Wish I had seen your video before I left the dealership!

This was really helpful for me. Thanks. My rear hatch would not open all the way. Turns out it somehow the custimize setting had been changed to 3 at some point. Put it back to 5 and works perfect now!

My wife went to Home Depot and picked up bags of dirt. They brought out to the highlander to load. My wife was in the drivers seat so her remote was close. The person from Home Depot hit the window button thinking it opened the gate. To load this for her…. This disabled the gate. Your video fixed this .. I appreciate it.. thank you

You the man sir!!! Thanks for the video. Have had this problem on and off for years and your video solved it just now. Apparently my glass door somehow wasn't closed properly. Oened it and properly shut it and voila!

Thank you…..your excellent instructions fixed my tailgate problem…. you know more than the auto techs who could not diagnose why my tailgate was only going up halfway.

Didn't realize that little button on the back door opened the window. Just got my used Highlander today and was frustrated that back door wouldn't open. Made sure the window was closed and voila, back door works! Thank you for solving my issue! 😊

I was about to go to the dealer bc my back hitch has been broken for a month now. I did not know it had customizable opening levels. And that button to left of glove compartment I’m sure was pushed by one of my kids! Thanks so much for this video!!

Wow. We've been dealing with this for 3 weeks since having the cabin air filter changed. It was the button in the glovebox. Also...never knew the window could open separately! Thank you for posting this!!!

This was a HUGE help! Thank you! Some friends were getting things out of the back of my 2017 Highlander and then the door wouldn't close. We couldn't figure out what it was. Tried the other fix we found on the internet but that wasn't it. The window was open!! Thank you!

Thank you so much! I've been dealing with the door only opening 75% for like a year and I'm too lazy to take it to the dealer...I had a feeling it was something I did because the Highlander is such a good vehicle that the chances are, it is me , not the car lol. Thank you!

Thank you so much! You are a life saver. I truly appreciate you taking the time to make these helpful videos!

Thank you!! Problem solved. If I lived near your state, you would be my salesman. You rock!!

Thank you, Thank you, solved my problems, trying to read the manual was a nightmare!

Man this is so helpful! I did the window glass & not going all the way up..I swear these new cars need a course to understand. Thanks much!

Wow thanks! You saved me a Christmas week trip to the dealership!

This is the most helpful video I’ve come across! Thank you I have a Highlander and I was having the issue it wasn’t opening. This helped me thank you so much!!

Thanks for posting this ..... could not get my Tailgate door "OPEN" alarm to go off. After watching this, I discovered it was the rear Glass door that was open. Thanks again for posting.

Thanks. You have saved me a lot of money. I do Uber. I had to stop to figure this out. The catalog/book didn't help. Your video 📹 was 100% accurate. Thanks again.

Thank you so much I have my car close to 3 years I run in to this problem today, could not figure out what on earth was going on thanks to you I figured the window was open I had to press it to close walaaa door shut!

Thank you! My back door was stopped at 75% and driving me nuts!!! Thank you for saving me a trip to the dealer!!!

Thank you sir for helping me fix my trunk you are amazing

Had same issue. After following all these steps, the bottom in glove compartment fixed it for me. Thanks to one of these comments.

Thank you very much from New Zealand I had the same issue but now it fixed🙏🙏🙏 it wasn’t opening to a full length I thought something went wrong with the door but it fixed after watching your video 🙏Thanks again🙏👍

Button on the inside of the glovebox (left side) solved it for me. Thanks, Steven!

Thanks Steve! Some how ours was stick open giving us long beeps when trying to close. Some how the glass was popped open while the door was up. Easy fix, I just pushed up on the glass about an inch and let it “slam down” on its own. The car beeped a few times then I could close my door normally by hitting the button

Thank you! My mom was close to tears thinking her Highlander was broken 😂 this helped! Those pesky windows!

the best videos EVER on troubleshouting Hg 2014-19!

Thank you so much for providing this video 🦋😘🎁🌎🙏🏼🙏🏼🙏🏼 I was able to fix the back door that was not opening all the way! My amazing husband was impressed lol 😂

Thanks! It was helpful... It works for the 2023 Highlander as well 🎉🎉

Thank you very much, thank you saved my life. I had the same problem with the tutorial. I was able to solve it

Wow thank you sooooo much. Your video was a tremendous help!!!!

thank you, trying to figure out why my Dad's back door wouldnt open , and the book was no help. Within watching your video for 3 minutes, my Dad now knows that the back back can open and won't allow the back door to open if window is open.

Thank you so much. This video saved a trip to the dealership. Such a great video to save and share!

Great vid. Exactly solved my back door/window issue.

thank you so much this really helped. my mom and I were about to leave my grandmas house and the trunk wouldn’t open and I found this. thank you

Thanks a lot for this video, I was freaking out, almost run to the dealership.

this video saved me a $250 diagnostic fee to fix my car... turns out nothing was wrong! thanks!

Thank you so much you are a lifesaver. Wonder how many people don’t know it’s a window 😂

Thank you, thank you, thank you!!! I wish I had found your video at the start of winter instead of spring. It was a pain getting my car cover in and out all winter 😂

I haven't been able to open my lift gate fully on my 2017 Highlander. It only opened about a foot. Made an appointment at the Toyota dealership to tomorrow morning to get the darn thing fixed. About 20 minutes ago, I discovered your video and followed your instructions to go to the app and found the setting for the lift gate and changed it from 1 to 5 and it now works perfectly. Going to call early and cancel my appointment. Wish had looked for your video many months ago. Thanks.

Great advice worked great resetting it from the tailgate button is the easiest way thank you very much keep me from getting aggravated great job ha ha

Glove box reset switch!!!! I called the dealer and they told me to try that before bringing it in, it worked.

Thank you so much the reset really helped for 2015 highlander.

Thank you 🌷I fix my car you're a great man

Thank you so very much! This saved us a lot of headaches 😅

Thank you, I did not realize that my back window was open. This did the trick.

Brother, you saved my life. Thank you very much for the video.

Thank you, you helped with an annoying issue of not realizing opening the top glass window

Lol, thank you for the video. I thought I broke the back door. Thanks for the help!

It was the window!!!! Thanks man! Saved us!! 🎉

Brilliant video thank you exactly what happened to mine window was open a tiny bit thanks again

So happy I watched this. It was the button. When they changed my cabin filter they must have pressed it.

maaaaaan you just saved me a trip to the dealer thank you thank you

Thank you so very much! This saved us a lot of headaches

Thank you so much. This was a great help ❤

Thank you for the tip about the settings in the infotainment system!

Thankkk you so much your such a awesome person!!!!💜💜

You are a genius! Thank-you! The apps setting!!

You are my Saviour. Your video is very helpful

Thank you very much for the información I really appreciate is really helpful...

Hey Steve, what kind of lubricant do you recommend for the struts?

Great video save me right now my toyota highlander thank you so much..

Thanks! Window problem. Now cannot find that settings to Vehicle tab to reset height. My screen doesn’t match your screen in set up? Will spend more time later with the back buttons. At least the hatch opens and shuts if only to a lower level.

Thank you thank you thank you!!! You solved 2 of my issues!!!

So helpful! Thank you :)

Very helpful information. Thank you

That really helped me in fixing the half open rear door. Now my liftgate struts have a squeaky noise at opening and closing. What is the lube point on the struts to solve this problem? Thanks.

I thought my door have a projectibut find out the top glass was open from your video 🙂 I didn't know my vehicle had this 😂😂

I have a 2022 toyota highlander and recently sometimes when shutting the door it goes down a few inches and back up. Almost like an obstruction. How do you fix?

Great content sir, your awesome GOD BLESS

Do you have a video on installing the rear power liftgate actuator on a 2016 RAV4 SE?

Thanx buddy, that was super helpful!!!

Very helpful . Another thing is my friend’s highlander 2009 remote does not open the rear door . He only opens it from the button inside the car or the manual button at the rear door. Please any suggestions ?

I have a 2016 Toyota Sequoia with no automatic leftgate, I have tried asking my local dealer for the leftgate installation, they tell me my model is the only one you can’t add it later to this vehicle. Please help in Virginia.

Thank you very much. My window was open and didn't know.

If there is a long (5 second) beep when you try to open it? I have tried everything, but no luck. I have heard that disconnecting the battery might fix things, but was hoping to avoid that.

Thanks Steve I couldn’t tell the little button popped the window open.

Thank you for you video it's awesome I fixed my back door 🎉😅

Thank you , you saved me❤️🌹

Very good video!! Thank you!

This video saved my ass. Thank you!

I have tried everything you suggested in this video as well as checking the button in the glove box with no success. I want to check the fuse but don’t know which fuse it is. Can you help me?

Omg! Thank you! I just fixed my back door issue. It’s been almost 5 months having this issue. Thank you so much

What could cause the back door to only close 3/4 of the way. 2014 model

You are amazing THANK YOU!

Thanks bro very helpful

Thanks so much it work 👍👍👍

Thank you, thank you, thank you !! be blessed

What about if (like mine) the tailgate door opens all the way on level 5 but when i close it, it only closes 3/4 of the way?

Your amazing thank you to help me and others

I need to find out more, I have 2010 highlander with 88,000 mi. That backdoor is a problem. I love my highlander and I thought it had a recall on backdoor. Please let me know.

I'm having the same issue but my car is in the shop to get a tire fixed so I hope this video is as good as I think it is ⁉️🎯

omg thank you so much!!!!! this saved me lol

Okay so my gate will begin to shut but the stops and i have to assist it shut is that a sensor or i dont have time or mo ey take it to a Toyota dealer just want an idea so i can figure out what the issue is

I fixed this problem last night by looking in my owners manual. I found your video today trying to figure out why my tailgate will not beep when opening and closing anymore. Any ideas?

I have a 2013. My hatch wont open or close unless I manually do it. The button in the car doesn’t work, the key fab doesn’t work, the button in glove compartment wont work and my rear window is not open its’s def locked. Any ideas?