Stop all squeaks in your SecretLab Gaming Chair - or any other office chair for that matter!
Рет қаралды 30,393
Does your Secretlab Titan Evo 2022 Gaming Chair squeak? I will explain how to stop all those squeaks and creaks forever! Works on any Gaming or Office Chair!
SecretLab - www.secretlab.co
Sta-Lube General Purpose Lithium Grease, 14-Ounce - amzn.to/3oEM9km
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#SecretLab #GamingChair #Extermicide
@ran97396 Жыл бұрын
I've had my Secretlab chair for barely 2 months and it was already squeaking! This video is a lifesaver thank you so much
@Extermicide Жыл бұрын
Glad it helped you! Cheers!
@Daniel-ld7xs Жыл бұрын
IM HAVING THE SSAME ISSUE NOW HAHAAHHA
@kenshin3216 Жыл бұрын
Me 2 xd. Thx a lot again 2 month later^^
@wcs336 10 ай бұрын
No even 2 months for me.
@Alanor2584 4 ай бұрын
Same issue with the new titan evo , 3 month and the chair is noisy af
@gazvlogs7459 Ай бұрын
The fact that we pay for hundreds of dollars worth of chair and it squeaks after a year of use speaks volumes about the state of today’s manufacturing.
@Extermicide 25 күн бұрын
Oh I agree. I know SECRET LABS makes a bundle from these chairs, so to skimp on a little grease (to me) is mind boggling.
@M0rtifer Жыл бұрын
I got my chair like a year ago and I have this squeaking for2 month now. I searched for a few days and finally found your video. Thanks a lot. No squeaking anymore 😊
@Extermicide Жыл бұрын
Great to hear!
@Narutoght 6 ай бұрын
You are a lifesaver man! I would have to avoid my chair in the middle of the night so I don't wake up my girlfriend, but after following the tutorial I am dizzy from how much spinning I was doing hearing no more squeaking! Thank you!
@Extermicide 6 ай бұрын
LOL!! We all know how mean a woken up girlfriend can be, so I feel ya!!Girlfriend/Wife Aggro is the worse! Glad i could help!
@wileycoyote4917 3 күн бұрын
I had this chair for literally 2 months and it started squeaking non stop. I emailed secret lab and they kept asking me for more videos of the sound. After about a week of them simply asking me on question per day via email and refusing to call me, I charged back the chair for item not described for the items condition and them not fulfilling the warranty request as promised. After feeling defeated, I watched your video and bought a can of grease never using grease or doing this before. I followed your method step by step, and I cant believe it, but it worked!!!!!! You are a lifesaver. Thank you
@abbynormal371 Жыл бұрын
Ive been looking for a solution for this online for 2 years. Thank you so much for posting this! Fixed a 2 year long annoyance in less than 10 min
@Extermicide Жыл бұрын
Great to hear!
@th1nkful Ай бұрын
Got my secret labs chair about 6 months ago and it started squeaking in a matter of weeks! These steps instantly solved it for me, thank you! To those worrying if it’s difficult to initially get the clip off, it came off in about 1 seconds with minimal force for me. Not at all what I was expecting!! Thank you again
@Extermicide 25 күн бұрын
You are most welcomed! Wish i could have filmed removing that clip easier, but yea, its pretty easy. The hardest part of this whole project is flipping that heavy bastard over. When I say "HAVE SOMEONE HELP YOU" -- please listen! Not worth breaking your back over.
@kimlo91 Жыл бұрын
Legend. Have a 2020 Titan XL and this worked a treat. Tried greasing it a few times to no luck, pulled it apart instead as per the video and greased all washers and the piston and there's not a squeak to be heard. Love your work, thanks for sharing.
@Extermicide Жыл бұрын
Thanks a bunch! Glad it helped!
@SuperMiker78 Жыл бұрын
I found a 3/8x5/8x5/16x3/8 rubber bushing at Lowes Home Improvement today. It was in the Grommets section in some drawers. Fits well so far
@Extermicide 10 ай бұрын
Outstanding! Thanks for posting the size!
@Johnylachaza 22 күн бұрын
Finally a video that actually helped to solve this f-ing squeaking noise.. Thanks man!
@Extermicide 22 күн бұрын
Glad this video has helped so many people out. Makes me feel good about making it.
@mitchellxeros2858 7 ай бұрын
I've had two secret lab chairs, and this one only about 6 months when it was getting squeaky. I've put up with it until today. Found your video and fixed it in about 15 minutes. Thank you! Excellent advice.
@Extermicide 7 ай бұрын
Glad I was able to help you! Cheers!
@jimmyohdez Жыл бұрын
Had my secret lab evo titan xl 2022 chair for about a year and it just started squeaking about a week ago. Thanks for the video! No more squeaking over here now
@Extermicide Жыл бұрын
Good stuff
@landonperez7521 6 ай бұрын
Had my chair for about 3 or 4 years now and this problem started after about a year and I emailed back and forth with secret labs to no avail and watched countless KZfaq videos but this one actually fixed it !
@Extermicide 5 ай бұрын
Glad it helped you out. I'm surprised though that Secretlab didn't fix the situation for you. My experience with them has been stellar.
@salalucas 10 ай бұрын
My Titan Evo 2022 XL started squeaking after 7 months, your video helped and it's quiet now :)
@Extermicide 10 ай бұрын
Glad your chair is fixed! Grats!
@Punkbirdy101 6 ай бұрын
Thank you my man, worked a treat and fixed a year long annoyance!!
@Extermicide 6 ай бұрын
Great to hear!
@Kickstop_ 6 ай бұрын
I've had my secretlab for about a year and 5 months-ish and it just started doing this about a couple weeks ago. I was worried because i thought there were screws lose but it didn't feel unstable, just annoyed me, I know nothing about fixing stuff lol so glad I found this video! Will have my husband help me with this after work today! It's driving me nuts lol
@Extermicide 5 ай бұрын
How did it go?
@opaquewizard Жыл бұрын
Finally a video that solved my creaking noises! thanks soo much!
@Extermicide 10 ай бұрын
You are very welcome!
@momocamorli 27 күн бұрын
Great tip, thanks
@Extermicide 25 күн бұрын
Im a year older than you! HIGH-FIVE to my GEN-X Brother!
@abduljabbarazam943 Жыл бұрын
great video. Just fixed my Titan 2022. No more annoying sound.
@Extermicide Жыл бұрын
Glad it helped you out!
@LitNewports Жыл бұрын
This worked perfectly 🎉 thank you!
@Extermicide Жыл бұрын
You Are Welcome!
@jordanhogan8446 Жыл бұрын
Works amazingly.
@Extermicide Жыл бұрын
Glad it helped ya!
@TimBell87 3 ай бұрын
I know this video has been up for a year now but thanks. My wife's chair was making terrible noises and distracting me from my work, you have gifted me some peace and quiet and sanity!
@Extermicide 19 күн бұрын
LOL - and you forgot that i might have possibly saved your marriage! Hahah Your Welcome!
@TimBell87 19 күн бұрын
@@Extermicide hah, that may be - she was wearing headphones all the time and insisting it wasn't making any noise at all!
@shino6980 Ай бұрын
Thanks brother it worked.
@Extermicide 25 күн бұрын
You're welcome!
@ignaciolunar6479 3 ай бұрын
this worked like a freaking charm. Note to any person doing this high vacuum grease works pretty well too! this is all i had from a previous project and it works great!!!
@Extermicide 22 күн бұрын
Glad the video helped you out!
@JoeHala 4 ай бұрын
Huge difference. Thanks!
@Extermicide 19 күн бұрын
You bet!
@okan931 3 ай бұрын
Thanks man! Your maintenence tip worked perfectly!
@Extermicide 19 күн бұрын
Great to hear!
@XAlexAlinX Жыл бұрын
Did the trick for me. Thank you very much.
@Extermicide Жыл бұрын
You're welcome!
@MCG31 Жыл бұрын
super helpful, thanks!
@Extermicide Жыл бұрын
Glad it was helpful!
@gmontel 8 ай бұрын
thanks this worked like a charm
@Extermicide 7 ай бұрын
Your Welcome!
@seanaross88 3 ай бұрын
Worked perfectly. Thank you!!!
@Extermicide 22 күн бұрын
Great to hear!
@by010 Жыл бұрын
5 months in and it started squeaking. Followed tutorial, and so far so good. Used lithium grease, namely Silesia Oil ŁT-4 EP 2 (from local PL company). Worked flawlessly. It also rotates smoother, bonus points. Just when he says pay attention to washers - actually do pay attention, there is few of them ones around bearing probably will have bearing use marks (like groves / engravements), silver on top. Rubber thing goes all the way down, and washer w/o bearing marks goes straight after rubber one..
@Extermicide 10 ай бұрын
Glad the video helped you!
@awldune 5 ай бұрын
I also got confused by the washer order -- I didn't remember the rubber bushing was down on the thicker part of the shaft.
@ZwanSux 9 ай бұрын
Thank you! This worked for me.
@Extermicide 9 ай бұрын
You're welcome!
@jimmyohdez Жыл бұрын
I used dielectric grease since it’s all I had on hand. It’s never damaged any of my keyboards so I hope my chair will be fine. Worked perfectly!
@Extermicide Жыл бұрын
Glad to hear!
@RaayRC Жыл бұрын
Thanks! you saved me from all the squeaks ✌🙂
@Extermicide Жыл бұрын
Your most welcome!
@koliune 6 ай бұрын
i dont use a secretlabs chair but this worked perfectly!! thank you so much
@Extermicide 5 ай бұрын
No problem 😊 Glad it helped you!
@patrykgrazda5676 Ай бұрын
Thank you
@Extermicide 22 күн бұрын
You're welcome!
@thomasgore5442 Жыл бұрын
worked great! cheers
@Extermicide Жыл бұрын
Great to hear!
@aegondex Жыл бұрын
Thanks man! That was helpful!
@Extermicide 10 ай бұрын
You are most welcome.
@onichan7330 5 ай бұрын
This works! Great video straight to the point
@Extermicide 5 ай бұрын
Glad it helped you out!
@CommTechnology Жыл бұрын
THANK YOU! was driving me insane on this (3 month old) chair
@Extermicide Жыл бұрын
Glad it helped!
@ran97396 Жыл бұрын
same dude I barely had mine for 2 months and it was squeaking like crazy. I'm pretty sure it has something to do with relative humidity expanding the metal
@DistantMist 8 ай бұрын
Absolute legend my chair is fixed now
@Extermicide 7 ай бұрын
Your Welcome!
@falatalane Жыл бұрын
Man you are legend ! Thank you !
@Extermicide Жыл бұрын
THANK YOU! 😅
@shush7745 11 ай бұрын
You may have just saved me $500! I was ready to move on to another branded chair. Great video... solved the squeak.
@Extermicide 10 ай бұрын
Excellent! Glad I could help you out! 🙂
@avengedbycherry Жыл бұрын
Thank you very much! My sanity has been restored :)
@Extermicide Жыл бұрын
One should never loose their SANITY due to SQUEEKS that should never have been there in the first place. Glad this helped you out!
@phindacure5869 Жыл бұрын
This is fantastic. My 2022 Titan XL started squeaking insanely loud after 2 months and its so annoying.
@Extermicide 10 ай бұрын
Glad you found this video!
@thomashansen4763 Жыл бұрын
Thank you for the tip :)
@Extermicide Жыл бұрын
You are welcome!
@dabbitydabdab 9 ай бұрын
awesome worked great thanks
@Extermicide 9 ай бұрын
Great to hear!
@dimitarkrastev6085 11 ай бұрын
This worked like a charm, thank you. For all those wondering. If you don't have grease, motor oil worked for me. Not sure if that is considered a good practice, but if you are desperate and don't mind to experiment - motor oil from the bottle for your car or motorcycle will do the trick.
@Extermicide 10 ай бұрын
Im not sure, but i would think maybe that motor oil might start to degrade the rubber washer over time. Not sure though.
@animarkzero 5 ай бұрын
Don't use mineral grease or oil with plastic! 😱 There are special plastic greases that don't react with plastic....
@RDK1111 11 ай бұрын
Thanks so much for the video this fixed my squeaks! My rubber washer was practically ripped in half, but I' making it work lol.
@Extermicide 10 ай бұрын
A little more grease from the factory, and i don't think these washers ripping would be a problem. Don't understand why they skimped on grease on an expensive chair - whatever.
@jdubs82 5 ай бұрын
Thank you for making this video and saving my sanity! I was getting so annoyed by this it was driving me crazy.
@Extermicide 5 ай бұрын
You are very welcome!
@xuaxace Жыл бұрын
I have the same chair, and this fixed it - I used lithium grease that I had lying around from my motorbike.
@Extermicide Жыл бұрын
Outstanding! Glad the video helped you out!
@Unshallach 10 ай бұрын
amazing - work as a charm ! - thanks a lot - stay safe
@Extermicide 10 ай бұрын
Thanks, you too!
@Anuar316 7 ай бұрын
Thank you, you're the man!!!!
@Extermicide 7 ай бұрын
Your Welcome!
@chefvsterte Жыл бұрын
My washer is absolutely shredded. I'll get a washer asap. The squeaking is gone though! Thanks man!
@Extermicide Жыл бұрын
You are most welcome! Glad you no longer hear that annoying mouse squeek!
@steroyle Жыл бұрын
Chair started squeaking after about a year of use, followed this video and its like brand new.
@Extermicide 10 ай бұрын
Glad I could help you!
@andy_ceb 11 ай бұрын
Thanks for the tip. I also put blue loctite on my armrest screws bc I find the coming loose often.
@Extermicide 10 ай бұрын
interesting - hmmm
@IAMMRONALD Жыл бұрын
thanks
@Extermicide Жыл бұрын
Welcome
@krisbycranberry9049 Жыл бұрын
Didn’t think it would work but i was getting that annoyed that I payed the money I did for one of these chairs, so I tried it. Surprisingly worked.
@Extermicide Жыл бұрын
Surprisingly? I'll have you know I have a degree SQUEEKS of all kinds! ( jk )
@sloth4755 Жыл бұрын
Thanks for your video :)
@Extermicide 10 ай бұрын
You are most welcome!
@user-xn4ms6cl9z 6 ай бұрын
very nice video
@Extermicide 6 ай бұрын
Thanks!
@ambargray 11 ай бұрын
Nice video
@Extermicide 10 ай бұрын
Thanks! Glad it helped you!
@hapiucrobert1292 9 ай бұрын
Amazing, thank you. Any idea how to remove the squeaks from lombar support?
@Extermicide 9 ай бұрын
There is a youtube video by another content creator which shows him taking it apart and addressing that, but it actually looks like a scarry amount of work. Maybe when and if mine is ever bad like that, I'll give it a go and attempt it - but right now - I'M GOOD!
@voidnotorious Жыл бұрын
It’s crazy how common this issue is
@Extermicide Жыл бұрын
It's too-common in "ALL" office/gaming chairs... And something so easy to remedy at the time the chair is made. "MUST SAVE EVERY PENNY" seems to be the general corporate mentality when creating chairs... (or anything else)...
@msteele0 Жыл бұрын
I just got my chair and within a week it started creaking really bad. I only had some WD40 on hand but that fixed it for right now with your method. Will get some grease eventually. BTW... We have the exact same chair.
@Extermicide Жыл бұрын
Just so you know... The squeeks "WILL COMBE BACK" since you used WD40 - learned this the hard way myself... But once you get GREASE in there, you will never have to worry about it again. Honestly, I don't understand why the pistons are not loaded with grease at the factory - but - whatever.
@msteele0 Жыл бұрын
@@Extermicide no squeaks yet.
@firetv5030 Жыл бұрын
This works well, and not just for this chair. Now if you can figure a way to tighten or stop the arm rests from flapping and rattling about, you will have mine, and probably hundreds of others respect and gratitude, not to mention likes and subs.
@Extermicide 10 ай бұрын
I have been meaning to one day take them apart and see what i can come up with. Just haven't had the time to do so. But i'll get there ... eventually....
@SuperMiker78 Жыл бұрын
Thanks very much for this video, really helped me out! Much like yours, my rubber washer was trashed. I have contacted Secret Labs and they are getting back to me. Do you, by chance, know the size and thickness of said washer so I could pick up a replacement in the mean time?
@Extermicide 10 ай бұрын
I did not until I saw your followup post! lol
@taestr7348 5 ай бұрын
Great video! Thank you! What's the update with Secret Lab?
@Extermicide 5 ай бұрын
Contacted them, and they were quick to help. Instead of sending me a new RUBBER WASHER, they send me a whole brand new piston. I have no complaints.
@bobbyeth 10 күн бұрын
Thank you bro this video solved the problem easily, secret lab support wasn’t any help at all
@MyUserLoginID 8 ай бұрын
Thanks to your video right now i'm sitting on my Non-Squeaky Titan Evo chair while typing this comment! btw be nice to the kitty~~~
@Extermicide 7 ай бұрын
Glad the video helped you, and "CoCo" said to "Thankyou for looking out for her"!
@superdaz75 Жыл бұрын
I got distracted by the spaghetti mess under your desk 🤣
@Extermicide 10 ай бұрын
Oh man... I was wondering how long till someone would comment on that - lol... Im currently in the process of builing myself a new desk with better cable management. Might even release a video of it when completed to try to redeem myself from the spaghetti monstrosity. 😅
@1cavvyper351 Жыл бұрын
bamm chair is so fixed tks
@Extermicide Жыл бұрын
You are most welcome!
@funky_illusions7727 Жыл бұрын
Hello i was looking online and was wondering if vasoline would work for this instead of grease
@Extermicide Жыл бұрын
Well, If the squeak is coming from your butt - then sure. But petroleum-jelly will do very little to alleviate the problem in the piston. Might solve it temporarily, but not for very long (if at all).
@fpsVAMPZ Жыл бұрын
We have similar cable management systems
@Extermicide Жыл бұрын
LOL - you mean "NONE"!?
@fpsVAMPZ Жыл бұрын
@@Extermicide the only way to be, babyyyyyy!
@XXMattyTheNekoXX Жыл бұрын
my dxracer started squeeking like 2 days ago after having it for about 4 years might have to get some grease later
@Extermicide Жыл бұрын
Make sure to let me know how this process works out for you with the DXRACER!
@luke8K 26 күн бұрын
Any tips on fixing a secret lab titian 2022 regular chair swivels as soon as I lift my feet off the floor seems very odd to me
@Extermicide 25 күн бұрын
Hmmmm... Mine does the same. I always assumed it was because maybe my home is not perfectly leveled or something.
@Daniel-vu4qu Жыл бұрын
Thanks for this! I just bought a Titan XL and worried about this happening, So i'll do this when i assemble it :) Did Secret Lab ever get to you about the washer?
@Extermicide Жыл бұрын
I contacted them, and showed them this video. They told me that they COULD NOT send me "just the WASHER", so instead - they sent me a whole new replacement PISTON! Took about a week to receive. Was very impressed by the service.
@tteastman4346 Жыл бұрын
@@Extermicide That's great service, but sooooooooo ridiculous How much waste for one washer...
@aaronmx8 Жыл бұрын
@@Extermicide good to hear I'm having the same issue with my secret lab took it apart to fix the squeak and mine was in even worse condition. I'll be reaching out to them today
@johnathanbaires592 Жыл бұрын
I have a question. Mines does not squeak when I am rotating in the chair, but when I rock back and forth it does it really bad and jerks a little. If you have any insight on that please let me know! Thank you!
@Extermicide Жыл бұрын
I would take it apart as shown in this video, and check that your BIG THICK WASHER is in good shape. If its damaged, or you think the rocker or piston is actually damaged, then contact SecretLab. In my experience, they will do what they need to to help you get the problem solved/fixed.
@alexandermora8501 Жыл бұрын
Make sure you work your greased shaft in to the system. 😆
@Extermicide 10 ай бұрын
Words To Live By!
@ZemikianUchiha 5 ай бұрын
Any issues of voiding the warranty once you remove that piston cap?
@Extermicide 5 ай бұрын
Nope!
@SupaMario01 Жыл бұрын
YOU LEGEND! Saved my 2022 Evo! it was so annoying to have that squeek only 6 months... all good now thanks to you... appreciate it so much! SUB"D!
@Extermicide Жыл бұрын
Glad I could help, and appreciate the sub!
@serajanelle6371 9 ай бұрын
Do i need the thick washer? did everything then noticed after i was done that thick washer was sitting on the floor broke
@Extermicide 9 ай бұрын
LOL - dunno... You tell us!
@Enki_The_Mischievous 3 ай бұрын
thx man, my chair is silent now xD
@Extermicide 22 күн бұрын
Your Welcome!
@nathanhollow0 Жыл бұрын
Cute kitty
@Extermicide 10 ай бұрын
Thanks! That is CoCo. We rescued her during the pandemic, and can't imagine our lives without her. 🙂
@Jacester1324 10 ай бұрын
Can i replace the rubber washer with a metal one? mine ripped and i cannot find a rubber washer to fit.. thanks!
@Extermicide 10 ай бұрын
I honestly don't know. I would think finding a metal washer 'that thick' would be a problem all in itself. Truthfully, if you can't find a rubber washer, take a picture of your damaged one, send it to Secret Lab, and they will send you a new piston which will also fix the problem.
@Jacester1324 10 ай бұрын
@@Extermicide it didn’t fix my problem and my chair is cracking and squeaking all over in the upper part but in the lower of it. Think my chair is just trashed after 3 years
@southernman142 Жыл бұрын
Just curious. That much grease should be a dust magnet?
@Extermicide 10 ай бұрын
Naaa. Its all sealed inside once you put everything back together.
@bjcooper4365 Жыл бұрын
Will any multipurpose lithium grease work? I was gonna assemble my new chair tonight but I havent got any grease.
@Extermicide Жыл бұрын
I can only vouch for what I had actually used - but in all honesty, I don't see why other brands of grease wouldn't give the same results. Just don't try using WD40 (oil lubricant) because that will only work temporarily.
@bjcooper4365 Жыл бұрын
@@Extermicide I grabbed some grease from an O’Reiley auto. I just struggled to get the bottom clip off from fear of breaking it. Not sure how stuff it is or how easy it is to break the clip.
@Extermicide Жыл бұрын
@@bjcooper4365 The clip is metal, and wont break... Just need to wedge the flathead screwdriver in their, and twist a little to open up the clip - and with the needle-nose pliers, pull it odd. Easy-Peasy!
@FreakyJoost 5 ай бұрын
@@ExtermicideJust did my wife's chair. She had a plastic clip, however I could just lift the top of the clip with a screwdriver, and slide it out by hand. no pliers needed!
@jonathanrusso1219 Жыл бұрын
I love you
@Extermicide Жыл бұрын
I love you too(?)
@Somari827 2 ай бұрын
Would dielectric grease work for this?
@Extermicide 19 күн бұрын
Dielectric grease is a silicone-based, non-hardening grease that's used to protect electrical components from corrosion and moisture, and to keep dirt and water out of electrical connections. As such, "IF" it was to work, I would not expect it to last as this kind of grease is not made for that purpose.
@SuperJamesDragon 10 ай бұрын
This video addressed my exact issue. 1 week after receiving my secret labs chair it started creaking/squeaking. Secret labs shipped a new piston, but I wasn't really interested in replacing the piston on a brand new chair. This was the issue and it was resolved in less than 2 minutes. Thank you!
@Extermicide 10 ай бұрын
You are most welcome! REMEMBER.... this works with every kind of office/gaming chair - retain that knowledge, as it will help you again down the road!
@Untoldzero Жыл бұрын
same issue, secretlab propose me to send me a new "piston" but well..if i can solve with some WD40 grease, would be faster and easier, and less "SQUICKY"
@Extermicide Жыл бұрын
Just make sure your WASHER isn't shredded up.
@dotnetdevni 2 ай бұрын
Yeap 2024 mine has decided to do the noise
@Extermicide 19 күн бұрын
Happens to all chairs sooner or later.
@DarkDay2012 5 ай бұрын
Just curious if secret lab sent you a replacement washer or not
@Extermicide 5 ай бұрын
Nope... Instead they sent me a whole NEW PISTON. Seems a bit wasteful if you ask me, but im not complaining!
@DarkDay2012 5 ай бұрын
@Extermicide That's awesome. Years ago I had called them because some stitching started to come undone due to the way I was sitting. They told me that they don't cover damage through normal wear, which was fair, I just didn't expect that the way I was sitting was what caused it. After that, they sent me an entire replacement seat base. It was the last day of my warranty. They could have done nothing at all, and I wouldn't have had a single justifiable reason to be mad, but they went and won me over instead. Glad to hear you had a similar experience and that they haven't changed for the worse!
@Extermicide 5 ай бұрын
@@DarkDay2012 I have nothing bad to say about their support. If anything, I'd say they go a little "over board" (like sending me a whole new piston to replace a damaged rubber washer). I'm actually surprised (and happy) that they took care of you in that fashion. I would expect them to fix an INTERNAL PISTON PROBLEM, but exterior wear-n-tear, that surprises me - but again makes me happy to see that they go above and beyond.
@alexadementa 11 ай бұрын
Won't this invalidate the warranty in case you actually need it? i am currently discussing with secretlab about this on a titan chair.. after multiple discutions and endless proof videos they decided to replace the hydraulic piston.
@Extermicide 10 ай бұрын
No, it will not invalidate the warranty.. To be honest, they would rather you be able to fix the problem yourself. But like i said concerning mine, i sent them the pictures, and showed them this video, and they sent me a new piston to correct the problem. They seem to just want proof that you own their chair before they start sending you parts.
@itsathejoey Жыл бұрын
I'm just wondering when the chair softens up.
@Extermicide Жыл бұрын
the chair "WON'T" soften up. It is designed to be this firmness. You have to give your body a chance to adjust to this firmness, ESPECIALLY if in the past you have used nothing but CUSHY EXECUTIVE type chairs. And if your body doesn't adjust, that's ok, everyone's body is different, and this might not be the chair for your body.
@skareus 9 ай бұрын
wait, that is not going to fix the lumbar support squeaks tho ? right?
@Extermicide 9 ай бұрын
No.... that is a whole different issue. Secretlab suggests to people (to solve this) to 'EXTEND THE LOMBAR ALL THE WAY OUT', and then 'RAISE and LOWER it all the way several times' to stretch it out. This corrected the problem for me like a charm. The only thing I would keep in mind is that if your adjusting your lumbar, lean forward a little bit to get your body weight off of it while you make adjustments. If you are leaned back while making the adjustments, you will put too much pressure on the lumbar while you move it, and could damage it internally. Lean forward, adjust, lean back, see how it feels, lean forward, adjust some more, lean back, see how it feels.
@XxLuKeY09xX Жыл бұрын
Did secret lab ever get back to you about the rubber washer?
@Extermicide Жыл бұрын
They sent me a whole new piston. Great customer service, but kind-of a waste sending a whole new piston instead of a $1.00 rubber washer...
@dotnetdevni 2 ай бұрын
Did they send u the washer out of intrest just emailed the uk office there now to see if they can send me one
@Extermicide 19 күн бұрын
No. They sent me a whole new shaft.
@OUIJA_GANG. 3 ай бұрын
Not all heroes wear capes
@Extermicide 19 күн бұрын
Well I do only when the wife is sleeping and I have private ME time! LOL
@stellacepttekai Жыл бұрын
Did Secretlab get back to you about replacing the washer?
@Extermicide Жыл бұрын
yes.. they couldnt replace just the WASHER, so they replaced the ENTIRE PISTON instead!
@stellacepttekai Жыл бұрын
@Extermicide I suppose it win for more new parts lol
@brunopluksna3906 Жыл бұрын
I had the same damaged rubber, contacted support, they send me a new piston.
@Extermicide Жыл бұрын
Does not surprise me. The lack of grease in the piston to begin with could have been easily taken care of on their end - and i'm sure putting a little more grease into the piston from the start would have been cheaper for them then to replace the whole piston for people. Hell, you would think they could have sent just the rubber washer (would have still been cheaper)... But regardless, I must say that I am impressed with their speedy customer service in solving the problem.
@brunopluksna3906 Жыл бұрын
@@Extermicide i wil open new replacement piston anyways and grease ir.