Strategies for Customer Retention, Customer Loyalty, and Repeat Sales

Strategies for Customer Retention, Customer Loyalty, and Repeat Sales | Brian Tracy

Рет қаралды 102,496

7 жыл бұрын

The success of any business depends heavily on the relationships it builds with its customers. In this video, I want to share some strategies for customer retention, customer loyalty, and repeat sales with you. bit.ly/2sh6vEX
Click the link above to discover the ONE skill the very best influencers, persuaders, communicators, and salespeople all excel at, and how you can excel at it too.
“Your company’s most valuable asset is how it is known to its customers.” @BrianTracy (Click to tweet: ctt.ec/X3h2E)
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Пікірлер: 72

@Mamabear24 5 жыл бұрын

You were right. As a customer, I repurchase products with the company because I trusted them. Even sometimes they do a mistake, and they said sorry. I am not angry at all. It makes me feel every time I purchase and I have a problem, they listen to me and build more trust.

@keumnimlim2421 3 жыл бұрын

I just got my old client back!! I listened to this, and messaged her right after watching, and she's sending her kid back next week for math tutoring sessions!!!! Thank you Brian!!!!😆

@muamnfattah6353 2 жыл бұрын

Happy to hear that

@youllseeitwhenyoubelieveit8224 7 жыл бұрын

Brian, thank you for being a positive light in this world ! 💖

@tommyp0111 4 жыл бұрын

That's a good question sir! What can I do to increase my costumer's trust in the company? Well...In my 20+ years of sales experience I have learned that you and your company must uphold its integrity and respect for the costumer. These basic guidelines must be upheld at all times: 1. Deliver what you promised (prices\payment conditions\supply times etc) 2. Never EVER besmirch rival companies! (It only makes you look bad) 3. transparency and honesty. I bed there are other key elements but that's a good start. English is not my native language but I do what I can (I'm from Israel).

@ParaTheBini 4 жыл бұрын

What I learnt from my mentor if I may share it: To become a trusted advisor will mean to give advice to the customer in his best interest. Even when it means that you don't earn as much as you could if you had sold him something that he didnt need to this extend. That's then when they listen in.

@Iamjazminesmith 5 жыл бұрын

I absolutely love the fact that these definitions are broken down for business owners to understand. Many that are new to business may not understand what most would consider internal terminology. Thank you providing such detailed descriptions alongside examples that can easily be implemented by anyone. Sometimes it's the little things that matter most to a customer. I advise my clients to always treat their customers as they would want to be treated #CustomerExperience #Customerretention #Brandloyalty #CustomerLoyalty are the pillars to a successful business.You must always know and listen to your customers needs!!

@michaeldebiaso7525 4 жыл бұрын

I am as new to this anyone. I have been in buisness for myself for less than a couple months. How do find out a customer's needs? What are good questions to ask? I am a direct person so I thought about walking up to someone and saying Hi my name is, finding out their name obviously and then where does the conversation go from there? That is where I am stuck.

@yaisabjeed 18 күн бұрын

❤I love your amazing books.

@nayanmalhotra4316 7 жыл бұрын

What makes us trust a company or a brand is a strong emotional relationship with it's customer as a company should make a relationship with positive emotions where a customer should feel valuable when in connection with a company because company which maintains a relationship with customers dose not just satisfies customer it creates Raving fans and in today's economy satisfied customers are not enough we have to create raving fans. Thank you Sir for posting this video because this video can take any Business or Start-up to a next level of customer relationship Management for me this is a course on customer management and retention. Thank you Brian Sir Have a magnificent day and evening ahead Regards Nayan Malhotra

@geraldnjuguna4207 5 жыл бұрын

thank you Brian. very educative and doable, bravo

@muhammadghufrankhan3885 7 жыл бұрын

your values and ethics create trust of your customer.

@TheeZmeister 5 жыл бұрын

This helped me so much! Thank you!

@ajayparihar7518 7 жыл бұрын

thank you sir,you are like a blessing

@joshuavanhamburg5231 7 жыл бұрын

This is great for all the salesman who happen to be distributors

@antonvolney2 7 жыл бұрын

I trust companies when they demonstrate that they have thought about me and are trying to help. I also like companies that make me feel good and keep me informed of the facts of my situation. I also like a company that takes the lead, so I don't have to carry a new burden on my back. I want a company that respects me as an individual.

@rebeccamcgarry6009 3 жыл бұрын

Thank you Brian for the wonderful insight.

@soumailadoumbia8724 7 жыл бұрын

Thank you as always. i repeatedly do with business company that does what they promise otherwise they won't see my face again unless no choice. simple as that.

@lishomwatj8942 5 ай бұрын

I enjoyed the learning

@farhanalmani1772 5 жыл бұрын

Thanks sir Brian

@mohammedabdulhaque1634 4 жыл бұрын

watching you, listening to your advises, tips and ideas, learning from you every sec. Thank you very much for being such a valuable resource for starters in customer service. You're awesome!

@BrianTracyOfficial 4 жыл бұрын

Thank you for watching, Mohammed!

@rittickpaltelegenictwister8387 7 жыл бұрын

Giving support of my sold product and keeping good relation. As a customer good product quality and reasonable price is my requirement

@agnestan7864 4 жыл бұрын

Simple and Powerful Skill, having Client interest in heart!

@agnestan7864 4 жыл бұрын

How to build trust? Listening build trust... Understand them and know their needs and desire!

@FernandoLopez-qg1hl 7 жыл бұрын

Thank your for this succinct and very informative video.

@dowcheddar2375 4 жыл бұрын

i love it.thanks

@farhanalmani1772 5 жыл бұрын

Your videos give me more knowledge

@ZinMarjorieLagunero 3 жыл бұрын

Thanks Brian.

@tonyauracle8826 3 жыл бұрын

Thank you sir for sharing this. Very insightful and helpful

@GLTSA 7 жыл бұрын

Great video

@bernardting3361 2 жыл бұрын

Excellent analysis

@HappyMunchkin2512 3 жыл бұрын

Very informative video ❤️👍

@deandrerobertson9632 7 жыл бұрын

I would like to see more and gain more insight .

@GLTSA 7 жыл бұрын

We build trust by offering high quality products with best support. Also we keep our promises.

@ianiket0013 7 жыл бұрын

quality of the product is important.

@shadrachdameteye 3 жыл бұрын

i have really enjoyed your viedo, i have learnt alot. Thank you very much

@jeniferkpundeh8679 4 жыл бұрын

Nice one thanks sir Brian, I love your name ✉️

@pangoohataki4078 7 жыл бұрын

Great Video

@BrianTracyOfficial 7 жыл бұрын

Thanks for watching, Ken!

@yadilmaangemore4961 4 жыл бұрын

By creating a good quality of products, create better communication with the client, as a customer i will trust on that companies which full fill their promises , quality of products ,and the most important thing is management. Trust of clients created by the help of the company management process and their services.

@honghanh2335 3 жыл бұрын

The thing makes me trust a company is anything they promise I experience exactly like this.

@martinrooker5358 4 жыл бұрын

Tead "Maximum Achievement" by Brian Tracy

@realsaratu 5 жыл бұрын

I try to personalize services to customers needs to keep them Happ.

@shitalghuge1403 4 жыл бұрын

How do you edit these videos with pointers on the side? I need to make it for my organization. Need help.

@diamondgeezertunes 2 жыл бұрын

I followed all the points,.... and was done for stalking !!!

@krishnamohan5354 3 жыл бұрын

good

@thepoetictimes7614 3 жыл бұрын

I build trust with my customers by always exceeding their expectations with every interaction. As a customer what makes me trust a company or brand is always the level of service I receive before and after the sale.

@tedgq 4 жыл бұрын

“Loyal customers are your best sales people “

@jeffreyshow2666 4 жыл бұрын

I agree.. the best thaught line of the clip

@garycoachclinton 3 жыл бұрын

Before I read the comments, I want to say Thank you to you Brian for asking that question at the end... I'm now improving my customers experience and because of that question I can get much more tips:)

@edoardobarbieri3231 7 жыл бұрын

you always upload a video at the exact same time of Jack Canfield

@BrianTracyOfficial 7 жыл бұрын

It must be a great time to post videos on Thursdays, thanks for watching Edoardo!

@edoardobarbieri3231 7 жыл бұрын

+Brian Tracy come to the south of Italy!

@christopherarmstrong2710 2 жыл бұрын

Brand reputation is imperative. Jeff Bezos has said the same about Amazon - the company’s #1 most valuable asset is the brand (name & reputation).

@billbateman8920 7 жыл бұрын

No more efficient sale than a repeat sale.

@jeffreyshow2666 4 жыл бұрын

Non other than Brian tracy

@BlueSkies360 7 жыл бұрын

Brian: Since I subscribed to you in October, you have sent me 236 email messages, always selling me something. Could you turn it down a bit? It's gotten to the point where I don't open your emails anymore.

@yahooboi261 7 жыл бұрын

Yes, I agree...

@BrianTracyOfficial 7 жыл бұрын

Hi there, thank you for the feedback that I can give back to my team. If you would like to unsubscribe from my emails you can do so within any of my emails, or my emailing support@briantracy.com.

@petradicostanzo4654 3 жыл бұрын

Je vous remercie infiniment pour vos conseils et vos livres j ai été admisse en gestion RH européenne et j ai postuler à l école des hautes études en sciences humaines pour un doctorat USA France Russie triple alliance par par un développement usa et les tensions internationales avec la Chine par l innovation de l intelligence artificielle if you change your futur take action and take your action now remerciant infini pour vos conseils et vos livres pronfonde gratitude remerciant infini merci