It happens in the "professional" industries as well.

I worked at Starbucks for a month this year, and that would be my first and last fast food job because of the way my manager treated me as well as many of the shift supervisors. Very stuck up and passive aggressive. My last day I was working window and there were quite a few customers letting me know their drinks were made wrong so of course I had to be the one to let everyone including my manager know. Then she took me to the back and said that I ruined 12 orders that day when I was just the person handing them the drinks...she threatened to fire me so I finished that shift, collected my tips and never stepped foot in there again.

True true always works this way gotta kill yourself for minimum wage.

This completely passes me off too

It is not just fast food. I work at a college and one of my co-workers is the most rude person

@W2MEDIA nope regular old day I was the same way with new employees honestly if you cant pick up how to make a sandwhich I DONT WANT to work with you period. made plenty of people quit eventually we found great workers

@@kalebuck3282 // 🤔 were you that perfect on your first day of work that you made the sandwich perfect in 3 minutes?? 🤦🏼‍♀️🤔

@@catherineblinsky674 so is it okay for grown adults to make jokes and not take you seriously when you are just doing your job because you are younger? People don't like young supervisors or managers so they start being lazy and challenging them every time they are asked to do a task. She was firm and fair, I have worked for many bosses and supervisors and she was rare. Either you get the very strict stern ( i can't curse) power hungry ego ones or the friendly walk all over me ones. She seems to be in the middle, takes herself seriously and rewards hard workers. I don't want an ego or weak friendly boss. Just be fair and firm.

Why not? I picked it up in less than 10 minutes, it’s making sandwiches it’s not that hard, people that struggle are stupid

@@catherineblinsky674 // where r u from? 🙂

I hate that she is getting praise for being a complete C__T..... I just hope this is all scripted.

She's a terrible manager and should be fired not rewarded.

I had a manager at my old job like that, thing is i stepped up after being insulted numerous times and became their favorite and got a recommendation for the company from them, sadly had to leave because of health issues

She's probably not mean but had to act that way for the show.

🧢

but the thing is, he was working for her, so she had the seniority.

@@theprovloger8079 I’m a former trainer in a restaurant and I’ll tell you that it’s not how you treat a trainee. You make them feel welcomed and comfortable so they can actually trust you as a trainer and see you as a role model.

as a current manager she set the tone for her expectations off the bat you see how she began to open up. that is a busy job she needed to see how he works under pressure motivate him to understand the purpose of a 2 min sub. she was amazing!

as a current manager she set the tone for her expectations off the bat you see how she began to open up. that is a busy job she needed to see how he works under pressure motivate him to understand the purpose of a 2 min sub. she was amazing!

@@sienashawver6511 abosulutely couldnt agree more. Im a service and bartener trainer and you never treat someone like that

Nope. He was rude, he talked back. She is a young female, and she needs to use firmness to command his respect.

@@midgepaws264 Well. Idk, I didn't grow up to be a fast food worker

@@midgepaws264women thinking they need to be tougher and more rude is why a lot of people don’t like working under them.

@@midgepaws264 that attitude will lead you to 3 kids with different daddies at 35 years old. good luck with that.

@@blacker5826 I’m 37, an engineer, own home, no kids. Women don’t think they need to be tougher, they are perceived from their voice pitch. The same statement said at a baritone, from a young man, would have been commended for firm leadership. The subway manager will likely articulate herself more tactfully in the future, but she is young and new to management. She cares about the product and service, and was not afraid to be unlikable in order to mold employees.

The poetic justice is amazing tho bc his decisions and standards are what made the people on the ground have that experience at subway. If you can't keep up with the time corporate alots then you do the dirty work if you want your job "welcome to subway" sums that up perfectly

@@nickhaas9185 That's nice and all but there is nothing professional about being condescending. The mark of a true leader is how they choose to treat the people subordinate to them. The real poetic justice here is that the CEO chose to demonstrate this to her by paying for her college instead of giving her an attitude adjustment.

I'd like someone to say to me ''Hello handsome'' when I walk in.

@@vinnieg6161 Lying is definately not professional 😆

@@graveyardrumblers Right, have you ever been to a store, restaurant or anything else? They all lie to you..

It was all of the managers at the Subways he went to. The rest of the managers wasn't as rude as her but they were all too impatient and all should have been told to wait longer than a day for speed but, he said nothing, he joked about it, so it will continue being ran wrong.

Hurt ppl hurt ppl

@@Exposingyou not everyone. If anything if people have hurt you in your life then you should go out of your way to be nice to people just because you know how it feels to have people hurt you.

@@a.j.6711she was just on a power trip. Loser in every other aspect of life

Wow

Or she probably gets new dipshits every other week and is just trying to weed out the weak that aren't going to last.

The subway chick was good looking, that's why.

@@shootingbricks8554 Exactly. I was waiting for someone to say this.

the man is generous and wise. he just sees the better in people. i agree that her attitude was rude, but we all have those moments sometimes.

I judge her wrong..she's obviously never had it easy in life that's why she's tough and straightforward at what she does 👊 doesn't mean she's evil 🤨

It actually shows what happens when their isnt 2 parents in a home. I watched the short so I wanted to watch the same thing hoping they fired her. Lol. But hearing her little story and the attitude of abandenment by her mom and probably being raised in a only mans world made her that way. Hopefully they gave her some coaching methods as well to be more friendly.

There are some things we can’t say to others even if it’s true.

There was someone like this in every fast food or retail place I worked at. Someone always on a power trip over fries..lol.

@@martinkuliza you are such a simp. What I said was perfectly fine. Let me be more specific. It's just pizza made as cheap as humanly possible with second rate overly salted and sugared ingredients to get people to crave it. Don't try to patronize pizza hut pizza like it's something fantastic. I had the most successful store in the region by the way so I guess I was correct

@@KevinPiland disagree.

@@martinkuliza the way you said it sounds worst!! 😄

welcome to the world of accountant bosses

@@beerdo A majority of business owners in the United States have and continue to work shoulder to shoulder with employees because these businesses are often family businesses built from the ground up. The founder of Subway could probably make every sandwich blindfolded in record time because HE made those sandwiches first and millions of them before every seeing success. The problem with bigger companies like Subway is that when leadership changes hands in the late game it’s often to marketing teams or accounting teams that don’t have that same experience. Additionally Subway is actually pretty unique among American companies because it’s not on the public market so there is very little top down control. Every subway is a privately own franchise which pay a fee to the rights of the Subway logo and recipes. But each restaurant has the freedom to do what they want with these rights. I currently work at one of their restaurants and I did about 5 years ago as well. One of the differences is that the owner of the current store wants to sell more rotisserie chicken than chicken strips so our location uses rotisserie chicken for our chicken bacon ranch sub. Other restaurants don’t do this which can cause confusion for people coming in which is why we let people know what kind of chicken comes on that sub. That was a private decision, not a top down decision. You can’t do that in most other companies because they are top down.

@@kimmiewise1044, clearly, "Undercover Boss" shows the higher ups don't. They don't get down in the "trenches" and see what is going in their stores/locations. They can be quite out of touch. We're not talking about local mom and pop businesses. We're talking about some big companies. Subway in this case. The reality of business is not everybody is going to know the core job of Subway which making sandwiches. You will have people hired for positions based on the needs of the company. You got tell people in IT that they need to know how to make an Italian BMT. Or you go tell accounting that they need to know how to make a Subway Club. You might think knowing this is beneficial, but realistically it won't help them do their job. They technically can't do this or that because just because they are individually owned. You still have to follow what Subway as a whole wants as they still are apart of Subway when it comes to what kind of chicken you want to use. You can't switch out this kind of chicken for that kind of chicken. That's not how it works. Some stuff may not be at every Subway (some locations have a personal pizza), but switching this for that is not what you are supposed to do.

Exactly!

I’d hate to tell you this but I used to work for Subway and at the time the episode of Undercover Boss regarding Subway aired I was working for Subway and if the manager is not taking things seriously then the employee will walk all over them. Jessi was trying to do her job but it backfired. Moving fast when it comes to making sandwiches is the only way to not lose customers as Jessi pointed out. Customers don’t have time to wait when it comes to new employees.

@@KevinPiland I would bet this is the same kinda guy who says dont be so serious but is first to complain about a wait.

I worked at one for six months it's really the policy to make anything in one minute

Definitely! it's his first day lol and .. It's Subway 😂

@@nickr831 It just doesn’t make sense that we as people go out of our way to take care of what needs to be done but yet we get those that complain that we’re taking too long despite our best efforts. I had an incident happen where a customer was told to hurry up by yet another customer so I had to set the customer straight by mentioning that she has to wait until I’m finished dealing with the previous customer or otherwise I’m turned in for being rude when I wasn’t trying to do so in the first place.

No, she's a true American. We are taught to live to work, be fast, be perfect and it's all about money 24/7. I'm not saying it's right but it's the way it is.

@@tabbyreed8925 That's bs. Everywhere you must live to work that doesn't mean you can't be respectful of colleagues

@@mohammedqasim7147 No, there is a difference between living to work and working to live. In America we ARE our work, nothing else in life is supposed to matter.

​@@tabbyreed8925 nah. You just had some bad jobs

@@tabbyreed8925that’s so sad that’s your only value in life

Mike you are describing a fantasy based on watching this video , which is also bullshit (at least in part) As a self employed person i can honestly tell you your statement is not even remotely true, it can't be by definition it can be in 1 situation When a person starts a business (sure.. definitely) but then... that business turns to shit and goes into the ground and disappears but SUCCESSFUL BUSINESSES No mate.... that doesn't happen Bosses do indeed have a very big clue (Even though you don't realize it)

@@devinsinderwitcz9134 well firstly, NO.. THAT'S NOT TRUE, i don't deal with only one person (as a self employed person) that's not true at all. as for the rest of your comment sure, sometimes they dont' know , but they know what they need to know so the company makes money

As could their employees, if they'd made better life choices. It's no one's fault but my own that I make minimum wage. If I was unhappy with that, I wouldn't treat people like trash, I'd go to some classes to get a better job. I'm so tired of people having zero insight or perspective.

@@charleneblack2792 Well Said

She can probably (and sadly) pull this rudeness off on teenagers who don't know better but an adult with options, nope. Good workers will be smart not to work for her.

bro YOU made the sandwich

@@nosaline5981 He does not choose the quality of the ingredients.

I recently had diarrhea thanks to subway

It's America, we are not allowed to have sympathy, compassion or a sense of humor at work, that is how you get fired.

She was a total jerk to him!

I couldn't agree more. Not exactly who I would want to be a "boss" at my place of business.

It'll come back to haunt her later on in life at a real job. Eventually those types of personalities get weeded out, no matter how sycophantic they become to conceal the unsavory aspects of their true selves.

As I was watching, i was thinking I would probably be removing her from her job. However, we really don't know all the things he found out about her during the course of the day I'm assuming he had a reason for rewarding her. Hopefully she watches her manner in future training.

Him paying for her education is probably money well spent to get rid of her before he loses more money; on her scaring away costumers

She's whipping next employees into Subway peons. Of course he'd want to keep her.

Yeah, if a guy treated him that way, he would be making sure he never gets a job again. Being a POS as a woman is rewarded. I hate simps. Disgusting.

The CEO is a bit ???

Exactly straight bs

So your boss completely trusted you after you proved you could do the job and not drive business away?

@ S, let’s see YOU work under her, then, and then come back and express to us what a complex/wonderful person she is. 🙄

@@domanskikidExactly. i’ve had a boss like that. Sweet person, but with so many layers of trauma it’s hard to connect with them.

It's not real. It's tv.

You haven't been around women much. Women commonly LOVE to talk, especially about themselves. If you build even the slightest bit of rapport with one, she'll tell you her life's story, no problem. I know what every single female coworker's family situation is, whether I actually wanted to know or not.

Hard worker does not equate to good leadership and her leadership is bad

I work in accounts, and when we get audited, more often than not we're dealing with juniors who are still learning accountancy, so every client is effectively training them in some area of accounts that they're auditing. Most people are quite standoffish with them, but I liked to think I'm patient, talk them through the processes etc. However a bad trainee who can't pick up what you're putting down can poison the well a bit and leave you thinking all trainees are like that.

Yup. That's American corporate culture for you. Being an ass is a requirement for management these days it seems

@@BillBard yeah it's quite unfortunate. I'm Australian so looking in I see some good things but America is about 10-20 years in the past still, alot of bad things happening in the states are what we banned/outlawed years ago. Just hope America doesn't internally collapse because like it or not, a lot of countries including Australia rely on them

And she got rewarded for it, smh. I mean, genuinely speaking, I think this is a problem that can be solved with communication, but still.

Exactly

my initial reaction as well, but I'm empathetic. she's hurt

Yeah I don’t get how the dude wasn’t even trained and she was just dogging on him like it’s just subway relax

as a self employed person i can agree with you. She has the wrong attitude, first and foremost She's too bitchy, She is not an example of what a team leader should be, and IF HE WAS GOOD ENOUGH he would need to join the team of which she is the leader of What she is doing is dissuading people to join the team The statement, you have to be better than me or like me is bullshit. She has likely been there 3 years, its' his first day that's impossible (Given no experience on his part) also... there isn't a fucking chance in hell that he can't make a sub as the owner... Not a chance I call bullshit on that I also call bullshit on him paying for everything WITHOUT EVEN PULLING HER UP ABOUT HER ATTITUDE

@@Kyoto99952WOMP WOMP people go through way worse and ain’t like her

I agree. I would have walked out too. I would feel very uncomfortable working with her, and her watching me like a hawk over my shoulder, timing me. Yelling at me every 5 Seconds like I was in the Army at boot camp! Lol! That's insane. You just don't treat people like that. I don't care if they are the manager. she needs to learn to treat people with respect, and kindness, and patience.

I've worked in customer service my entire life and even though you deal with all that, it's no reason to go through life treating everyone like trash. If you can't handle it, get a different profession.

It's fast food. We want that shit fast. Waiting 5 minutes for something already prepared is unacceptable

​@NemesisBreach still don't have to be a bitch to someone new on their first day, humans don't learn that quick

@@amandasmith3504yeah. I agree. Needs to be a middle ground here. She’s being a bitch, and there’s managers that don’t give a shit. There needs to be stern but helpful.

Doesn’t mean she disrespects her employees the way she did “you ain’t a comedian stop it” I woulda walked out and laughed in her face

Your assessment and analysis of this Subway manager is spot on. Excellent!

His job is on levels of complication, devotion, and craft that has been perfected for years and years starting with his own sacrifices and commitments in order to create and maintain an industry that can permit him the luxury to hire people and them be grateful for it. How much per hour should the compensation for that be? What salary? Maybe salary is not even sufficient...give that man bonuses. Based on your theory, if I own a hotel resort then I should know how to fix the water fountain. Does she know how to manufacture the ingredients she's making or driving the truck that delivers it?

What he does know how to do is run a multi million dollar company, kinda got him a little further ahead than knowing how to make a sandwich, don't ya think? Also this is a reality show, who knows how much of it is real, and when you are the boss you don't actually have that pressure on you, if he screws up he knows that he still has his fat salary coming, there is no real risk.

My surgeon replaced a heart valve, but he cannot make a sandwich.

try 1000 x as much :-s .. at least sad thing is .. thats 99,99 % of all bosses

@@Ladosligese you are very mistaken my friend. That may be the case with high ranking CEOs of big corporations, but most "bosses" don't make alot more than employees, they may have a whole lot invested into the business that employs people, in Hope's to one day recieve a large return, but as far as a yearly income most employers dont receive a great amount more income than employees. The great thing is, if you are willing to become an employer, you can, if you are willing to take on all of the stresses and find a way to fund it. Most employers are under a whole lot of debt for a long time, they may not even take a paycheck after paying all the bills.

😂

You should've worked at Jersey Mike's Subs then and not subway. It was a warzone as well, but I definitely wasn't treated as her employee's were. And I certainly didn't have a boss that acted as rude and pushy as her. I was promoted to shift leader 8 months after I started, and I maintained a level of respect and understanding with my fellow co-workers just as my boss did with me, unlike her. Not that it matters now, but she has a LOT of people management skills to learn.

But still she shouldn’t be too aggressive and nasty

@@chefcook09 ur just soft pie

Oh cry me a river; my sister 's two kids lost their mother at a young age at 5th and 8th grades, neither is pretentious, rude, or obnoxious like this woman. I likewise had a bad childhood and do not treat others the way she does. She had a rough childhood; well wake up buttercup, there are millions of Americans who, lost one or both parents, who grew up in stark poverty or even homeless, had one or both parents addicted to drugs, who lost siblings or even their entire family, and so on, but the vast majority do not treat others as she does. Don't make excuses for other people's bad behavior, it only perpetuates the problem and lets people off the hook of responsibility.

@ Jerome Bitch, please. You are just trying to simp for that subway manager. 🙄

She thinks she can talk to people how ever she wants, so many employers are gonna quit her and they are gonna be wondering why 🤣

Nah she treats employees badly. She should've been fired.

@@billlyons7024 So just because she is a woman she can't be strict? No need to be rude in these times.

@@ruudbakstra2046 she isnt friendlya

@@ruudbakstra2046 Now you know ain't nobody said anything about her being a women, she was just outright rude to employees, and didn't treat the boss with any sense of respect.

Yep. She needs him to pay for therapy for her so she can find out why she is such a complete ckunt to new workers and why she is taking herself more seriously than she needs to.

Agreed. Nobody wants to get paid like crap and mistreated for such low pay. Don’t be upset when people actually go out and get a better job. 🧐

Nobody wants to work period lol

That "while" at the beginning broke my mind

If I was a customer I'd call her out on it.

Trauma give you no right to be a bitch.

Her work ethic is good but she's a really shit manager. Has potential for sure and her heart is in the right place but she needs guidance and training. I'd 100% keep her on board, rough diamond.

its fucking subway there is literally zero reason for her to act like this. If I walked into a subway and I saw a boss timing my sandwich maker I would cuss her the fuck out and tell him to take as much time as he needs. The customers dont want this, nothing of value is being accomplished with her attitude, its fucking subway.

Yes food service is tough . She cares.

Yeah, the timing thing is kind of a humiliation tactic. It would be fine if she timed him and then talked to him privately after to explain how long it took him and how to improve. Just remember that this is minimum wage work so expecting people to have their heart and soul in Subway like she does is unfair.

She is a boss, for real.

@@dr.zoidberg5096 can't be at subway

Personally I don't mind waiting for my food, I waited 45 minutes one time at taco bell, they had a line of cars wrapped around the building so I knew I was gonna have to wait awhile, I didn't mind. After I got my food they still had a line of cars wrapped around the building, I was like "damn taco Bell doing numbers 😂".

Yeah after training a new employee by making many sandwiches . Not the very first one. Straight away I would have said who the fuck do think you are talking to me like that . Bet it would take her many attempts to change a light bulb 💡

its not

She got one, working that shit job isn't going to pay student loans.

Good to see someone here understands here. She was not rude...just strict and she is a warm hardworking person who has responsibilities. She has had a tough life and it has toughen her up so she does give others tough love sometimes. She is a sweet young girl who just needs to experience more love and kindness.

⁠@@prazonparajuli7346 She was being rude, reprimanding a new employee for not getting everything super fast on the first day. It’s a problem that can be solved with communication, but she needs to be told not to go on power trips.

She didn't deserve anything except getting fired or at least demoted. She was one of the worst managers I've seen on undercover boss.

A lot of bosses are clandestine just like officers in the military