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Share my experience. A US user and a UK developer discussed a requirement. Then the UK developer replied, "it's possible". The US user then waited for the result, but surely he cannot get the result he wants. In UK "it's possible" means "It is still possible to do that, but we have to put a lot of effort on it. I don't think we should do it in this way." But the US user thought "It is possible and we go for it"

在亞洲如果你用英式溫和說法，很有可能對方會真以為你不急，然後你等八百年也不會等到你要的東西😂

Hong Kong style: 1) "That background color looks bad, change it to a lighter color" 2) "This spreadsheet is hard to understand, add a column with headings" 3) "Finish this before you go home today" 4) No need to talk here, just walk away and eat something else, life is better this way. 5) "Draft this article for Judy" 6) "Who's Bob?" It's all about efficiency over there, nothing personal.

讲得很好。跟英国同事工作九年多，觉得英国同事是最礼貌，讲话最让人舒服的。觉得大家都是打一份工而已，同事之间能互相支持和帮助，并且说出的话让大家开心，何乐而不为呢？做成一件事，催促和苛责不是唯一的方法，而且这种方式也会让人不开心

不光是英国，我觉得这种考虑对方感受的“共情式”说话法都很有意思。特别是在工作，承认对方做出的effort，给出actionable的改善方式，再以really appreciate that收尾，我觉得基本不会遇到奇怪的人毕竟很多英国人都挺体面的，只要你讲道理，他们也会讲道理。当然遇到奇怪的人，直接的说话方式我觉得更能解决事情，英国人在这方面其实做得也很好！

Good points! I often find some Chinese speakers speak like this in English. Some even sound quite harsh from my point of view. However, it may not be their faults because they may have learned English that way in schools. A lot of them simply translate it from their native language into English. They don't realise it may sound rude or aggressive in English. Thanks for sharing.

在荷兰,人们就是用前一种方式交流的,直接、简单,我喜欢这样交流。

我的男友是英國籍，剛開始互動到已經交往的時候我還是很難捉摸他到底要表達什麼意思😂 真的常常有種「所以你到底要怎樣」的疑問 到現在一年多了我學到的是：直接忽略他講的第一段，重點在第二段🙃

英式禮貌的精髓在於，在表達需求和異議時加入一點不確定的口吻，以及麻煩對方的歉意。若如願以償，就表現出一副「我並不急」的樣子；反之則是「我並不介意」。

I absolutely agree that this is the very finest element of a language (or culture) and it is extremely important to learn it. It's not something you'd learn from a book, or even movies/films/tv shows etc. It's something you'll need to pay attention to in everyday life, especially when people are NOT speaking to you (ie conversations between others). Compared to this, vocabulary, grammar etc are actually less of an issue. On the other hand, speaking from my 20 years' experience living in the UK as a foreigner, Brits are far less tolerating/considerate when it comes to language. They'd be fully aware that English is not your native language and will not hesitate to tell you "your English is very good!", but when it comes to those subtleties of the British English language and culture, they'd conveniently forget that you are not native. In Asian countries, if a foreigner tries to speak the local language and makes a mistake/uses it inappropriately (which is very often), ppl in general don't judge them on that. Ppl usually appreciate that foreigners are making the efforts (and sometimes gives it a good laugh if it's funny). I touched this topic during my "goodbye interview" (the interview after I announced my departure) with my former employer. If Brits (or British employers) want to improve on diversity, this is something they'll need to look at - don't expect everyone to speak perfect English in a perfect, British way.

感謝有這支影片 過去我用的英文對話都屬於非常直接的那種 原本覺得很適當 不需要太多中間詞 簡潔明瞭 現在想像那根本不是對話 那就像命令 曾經也有人跟我提過我講話太直接 但反問卻沒有人知道怎麼適當的修飾 讓那些句子變的委婉一點 再次謝謝你 希望之後會有更多這種類型的影片

感谢Susie的视频，非常有帮助。好多中国大陆初来英国的人，都被英国人觉得rude，其实这不是他/她们的本意，只是文化不同，希望更多的人看到这个视频。

目前在英國辦公室環境工作，這集超級實用👍

It makes people fell better, actually all people should communicate like this.

I can hear customer assistants having simple and direct conversations during their work in shops. But I think it sounds very polite and sincere to express our concerns in a positive way instead of flaming people because no one wants fights in the workplace.

Very relevant examples with in-depth explanation of how different wordings make the difference in tone and politeness. Thank you so much!

Thank you Susie for this wonderful video and the practical tips for us non-native speakers. I have grown a bit more confident of NOT pissing off my neighbors and coworkers 😊

Totally on point. Example 3 especially hit the nail on the head. A big part of mastering a language is understanding the culture and Susie, you are doing a fantastic job teaching it. 👍👍👍 Keep it up.

Thanks. As a first language speaker who has had to grow up with diverse ways of learning English it has been so reassuring to be reminded hat softening the language is not a sign of inconfidence in every region of the world!

This video is very prepared and filmed. Good job and thank you !

這個企劃好棒！我在英國時最大的獲益就是禮貌的尊重人與人的關係！

好棒的一集，融合文化和實際運用!

Great session! Thanks a lot for making it. I Worked with Swedish colleagues, they were so direct, and you almost feel a bit confrontational. Didn’t feel very comfortable in some meetings, sometimes you feel almost speechless. But you got used to it after a little while

This is SO practical and useful, thank you!!

"I'll do it" is a sentence that one of my British groupmate always said. Turns out that for the entire project he offered to help but never actually find a solution, his justification is that "we never ask him to help". Thanks for making this video, now I understand a bit more about cultural differences, sometimes we might have to go with a more direct way. A change in mindset makes a happier day!

讓我想起剛鬧的沸沸揚揚，香港人馬米高的說法😊妳的觀點我更能接受❤謝謝讓我了解以為只有台灣人說話才委婉😊

Thank you for your interpretation. You present very well. It's easily to understand.

真的很有用！个人会更喜欢第二种说话方式，让人觉得舒服温和很多❤谢谢您！

thank you Susie!! so helpful for workplace communication : )

這樣內容很好，謝謝您！I really do enjoy your detailed explanations simple and clear😊

中文其實也有比較有禮的說法只是人們普遍頃向不使用它，可能比較接近家教問題

I need a tutorial of this makeup😂 you look gorgeous!😍 and of course the content is great too!!

This is an interesting episode you made. Thank you for sharing.

Such a great episode you’ve done, Susie! Those real life examples effortlessly outmatch those in textbooks. Look forward to your next one!

Great video....and I think being able to speak "indirectly" help in difficult situations :)

Very practical，thanks for sharing！

It is interesting as the east Asians' culture (Chinese, Japanese, Korean .etc.) are often referred as indirect communication. I guess it is understandable about trying to be polite and more friendly way to communicate with others. The main reason of these less preferred phasing and sentences are often showed on text books. Thanks Susie of letting us know more daily phasing and sentences that can be adapt to real life conversations.

Thank you for this interesting video or tutorial. It is good to know what is mean and what is nice to British since I started to work in UK recently. I like the way you explained - seasoning which really help me to understand. The examples you showed that it was rather direct or aggressive were indeed sound like my conversation with my student. 😂

I think I'm getting the hang of it. 听起来好像挺复杂，其实在中文的话也有这么个说法，只是不大常用 就是当你拜托别人做某件事的时候，你不要直接说“你能做这个吗“。你要说“你觉得你能帮我现在能做这个吗“。这里“觉得”，就是在表达Do you think you could..... "我们要改另外一种颜色"，在中文里也有偏委婉的表达，比如”我觉得我们要改另外一种颜色“，这里的”觉得“就是表达I was thinking....因为这是在表达自己的观点，不是直接下命令执行动作。 “我觉得你应该xxx”“我觉得你可以xxx”“如果xxx的话，怎么样”“我可能做不来，我现在手头还有其他事情”“不太行耶，我接触过这个” 觉得 可能这两个字可以解释非常多视频里的内容。其他情况其实在国内也很常见，就是经常把谢谢不客气挂在嘴上，拒绝的时候不要直接说不行，要拒绝之后表达清楚原因或者提供个简单的解决方案。日常工作中我对来往不多的同事也都是这么对话的，如果同事之间太熟了的那种就会切换到第一种说话方式。还有一种特殊情况就是老板会基本用第一种说话方式

I grew up in Hong Kong and I am not a native English speaker. Sometimes I know sentences like 'What do you want me to do?' can sound very rude. But I don't know how to say it in a better way so I would just stop talking. Thank you for your awesome video! It's very helpful!

Haha, love those bloops at the very end😂

I feel compelled to share with my HK counterparts. British had taught the ppl here a lot but not the skilful manner they speak and socialize each other. I often see ppl arguing aggressively with total bluntness on social platforms. In daily life, we don't smile to each other bec we don't feel good with each other. Behind the language, there is an art of how to cope with and connect with each other, and this is really an art to learn. Thanks for sharing.

That's brilliant video, it's absolutely good point thank you for sharing 👏👏👏

Thank you Susie for your lesson.

The last few seconds of NG clips is so cute! 😊

What a useful video! I hadn't realise that I gradually picked up the British way of communication!😂 Thank you!☺ By the way, your Mandarin pronunciation sounds excellent! 👍 Just one little thing - it may sound slightly more native to translate "wish you a nice day" as "祝你们今天（过得）愉快/开心".😉

Hi Susie, thanks for the tips, I tried on my UK manger, it really works! Now i am packing my things in the office. Hope will find new job soon.

It’s not about what you say, it’s about how you say. It is a skill we all should learn. Thanks for the excellent examples

Thanks Susie! That’s super helpful!Sometime I found myself a big struggling to reply colleagues message, 😅especially I am working in London right now

我的英文程度沒有好到能思考這些事情😂謝謝你給我一個新的思考方向👍

非常重要的分享，謝謝🙏

Really like your video, it helps me a lot for learning English, thanks you

可是在英國如果不這樣講的話 普遍會被認為非常沒禮貌。但我覺得因為亞洲教科書口語非常有限，小孩能學到也這麼多，所以當孩子出去唸書聊天的時候難免會遇到這樣的情況

感謝舒萱老師，大大的用心準備，實實在在的生活體驗。

This is so helpful! Thank you Susie!

感谢您做出的视频，对于一个在英国留学的中国学生来说您的频道能让我很好的理解英国人的文化，更好的适应英国的生活。谢谢

喜欢第二种。不是语言问题，即便翻译成中文，第二种也要礼貌得多！我在荷兰呆了5年，不觉得第一种沟通恨普遍。

Pleased and nice english teacher not only tone and conversation.

Sometimes I have trouble in communicating indirectly. This video helps. Thanks 🙏

Very useful! Thank you!

Thank you so much for your teachings

这期真的干货！谢谢！

很實用！

A great lesson!❤

Thanks Susie, it really helped me to understanding more about the British culture. As someone who originate from China and spend most of their life in the UK, growing up in two very different culture, I'm not native on either English or Chinese, so sometime even though I know the native way of speaking and understand what mistake I have made but without enough conversaction examples I fear too much on making mistakes, so I tend to speak less. It will be great if you can give some conversations examples we can use in daily and office situations because the best way to learn is to pretend first.

謝謝你的教學跟分享~

今天 sue 打扮得特别美！知性，文雅，端庄

OMG Susie, you made me laugh so much! 😅😂it's so true! I am the only foreigner surrounded by a team of British colleagues. I have been living in the uk for over 20 years, but I'm still learning 😊xx

So useful shoot!

It is such an useful clip showing the way how the British people used to communicate. Thank you very much for making this. I am in the UK. Sometimes, I need to adjust the ways that I speak to the local people and customers from elsewhere, like from the EU. Just because they are quite different, I am still not so good to change the speech. Perhaps I need some more training.

I strongly advertise being direct AND polite. I think people really need to learn that to improve the efficiency and feeling of ease when communicating

Oh，I like the ending part!hahaha

英國人要酸人的時候倒是一點也不委婉。日常生活這種委婉令大家生活非常麻煩，事實更多人不溝通，他們想怎樣就怎樣

Very good !!! I like the UK version.

Great points. Sometimes people are rude just because they don’t know a polite way to say it

Very useful session!

Subtle but important mods to make a world of a difference to communicating, thanks for such an interesting topic Susie. In the salad example though, it seems that the former version resulted in washed leaves, whereas the packaged version did not, is this the case?

Thank you so much. Very helpful. But non-verbal communication matters too, like the exact words, spoken differently can have different meaning. But the idea is not to be blunt and be polite... and applicable to all languages too.

I by chance bumped into Susie KZfaq videos of 2 years old and I just watched I guess the latest loaded up less than an hour ago and I find by suprise Susie looks now younger and prettier... honestly

These examples are really helpful. But sometimes I think in a diverse workplace where people are from different backgrounds it makes it so much easier if people speak in direct way to avoid nisunderstanding. I think the key thing is being respectful and polite - that probably comes through the HOW things are said more than WHAT ia being said

i love this video so much pls do it more

感謝提供英文字幕👍👍👍👍👍🙏🙏🙏🙏

very useful ! hope have more similar topics thank

I really want to share this to my closely working colleagues, they both speck so rude. Anyway, it’s too much for me working in this environment I’m going to quit it soon, but thanks for your video, it makes me feel satisfied and at least I’m still trying to be a nice person. 😊 btw I’m from HK

Thanks for sharing this video. I like the way you explain direct/indirect communication through practical example. I feel for non-native speaker it takes time to acquire the sensitivity of intonation and it's especially hard for non-latin language speaker. As an Taiwanese, at the beginning I only knew please, thanks, could, might can express the politeness. It takes time for me to arrive the point to practice it naturally in daily conversation. I feel instead of culture difference, it's more about the fact that in Taiwan we're not that international. There is not much occasion to practice English. And actually when I was looking for job, I asked my friends to check application letter with me. He told me that the way I structure the letter is too indirect, I should straight into the point. Maybe you could do another video about how to be polite but still convey the concept correctly haha :)

妳好感謝你的頻道 希望妳的字幕能高一點 超過時間線

謝謝分享❤👍

真棒的分享

Great, this applies in any language and culture. When I was in Iceland, people over there are very direct, something to get used to. I guess it's ok when everyone is expected to be direct and thick skined. Also, younger people are more direct :)

Thank you very much Sysue for this app.

good video mate

Very nice video !

Great examples. I would suggest that you explain a little on the use of “could” (instead of “can”, and why not) too

Susie 这期皮肤超好 超漂亮！

"I am terribly/profusely sorry but can you kindly..." whenever you're asking a nontrivial favour from the Brits. Works 9 out of 10 times.

Probably that's why identify non verbal language cues make huge impact during conversation, people could be polite with words, hard to hide mood, feels, or facial expressions

Really helpful.

The make up this one is perfect💯

this is very helpful, thanks so much for making this video. now I see whats my problem is, lol