Sweetwater Guitar Gallery Tour

Sweetwater Guitar Gallery Tour | Behind The Scenes

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4 жыл бұрын

In early March 2020, I got a chance to tour Sweetwater's new $52.5M distribution center and Guitar Gallery. I brought my first guitar (1986 Fender Stratocaster MIJ) to get it set up and Plek'd, AND got to see what goes into their thorough 55-Point Inspection process.
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Пікірлер: 113

@offbeatbassgear 4 жыл бұрын

Am I the only that's really impressed by the size of this operation? I didn't know that it was this large an enterprise...

@UncleTerry 4 жыл бұрын

I've been watching a few other videos on Sweetwater, it really is a sweet setup. They really treat the employees well too.

@notmybadd 3 жыл бұрын

The fact that they are this large make it even more impressive that every time I order from them they call me personally to check on the order and make sure I'm happy with the purchase. GREAT company!

@c.chan2003 2 жыл бұрын

am I the only who saw robert baker?

@Tototwice Жыл бұрын

I’m a Sweetwater customer and have been for years. I’ve bought many guitars, pedals amps etc. I had one guitar come to me that was a small disaster. I called by sales tech. I explained what was wrong with the guitar. He paid for the repair and , I continue to buy from Sweetwater. I love the way I’m treated as a customer. Great folks that make the company. I hope the QC guy still has a job there. Maybe just a good talking to. 👍🙏🏻

@StratBurst92 Жыл бұрын

I have been a customer since 2008. Always great service and products. My sales manager Dave has always been outstanding. Going to order another Fender Strat soon.

@jamesrobinson529 4 жыл бұрын

This is a very cool behind the scene look at Sweetwater. Can't wait to see how the refret and Plek job came out!

@spmartin 4 жыл бұрын

Now I appreciate Sweetwater even more! Thanks R.J. Also, while I’m thinking about it, you have a lot of great skills when it comes to filming and video production. A rare skill among KZfaq content providers!

@wilmer33086 4 жыл бұрын

After Guitar Center failed me miserably. I’ve only gotten my gear from Sweetwater. Even little things such as strings, why? Well thw video shows exactly what they do for their customers. My new sales engineer Nate Hudson has been extremely helpful with me. Best place for a guitarist to buy is Sweetwater!!!!!!!!!

@pharmerdavid1432 4 жыл бұрын

I agree Sweetwater is awesome, but Stringjoy.com is awesome for strings. Besides the best strings, their customer service is over the top, even got a little hand signed card with my strings, and emails offering to help in any way. Never had strings that stayed in tune so well, felt and sounded so good, and they seem to last much longer too. I guess DaAddario NYXL is similar, but I like the Stringjoy "Broadways" with round core, every flexible/bendable, and mellow.

@wilmer33086 4 жыл бұрын

Pharmer David ... I’ll check into it. Thanks 👍👍

@aixpert291 4 жыл бұрын

Pharmer David but stringjoy doesn’t put the strings through a 34 point quality inspection.

@aixpert291 4 жыл бұрын

Pharmer David is it really $12 for one set of strings and $5 shipping or was I just looking at it wrong?

@johnw5734 4 жыл бұрын

OMG that place is huge! Sweetwater has been my main source of gear for many years now. Thanks for the tour, R.J.

@hafizhadzori 4 жыл бұрын

RJ is my new favorite musician vlogger atm. Keep up the good stuff bro!

@TheFeelButton 4 жыл бұрын

Your tour videos have a great flow to them! Sweetwater's put together a nice facility. Cheers RJ!!

@vedder10 4 жыл бұрын

I’ve purchased so many guitars and amps from Sweetwater and I’m never disappointed. Customer service is fantastic.

@zazoomatt 3 жыл бұрын

Nailed IT at Sweetwater . Thanks Ron Ronquillo.. . . you are part of a bread which others strive for.

@juniorsguitarranch6368 4 жыл бұрын

I wanted to see the candy room!!! Love Sweetwater.

@guitmickify 4 жыл бұрын

Thanks R.J., that was cool, I've been shopping Sweetwater for quite awhile, they've been the best way for me to get great gear at a fair price without having to make a whole day road trip.

@stonemartini1606 4 жыл бұрын

I'll buy my next guitar from Sweetwater because of their process for sure... but has anyone commented on that slick video transition at the end! Nice job RJ...

@TM1861 3 жыл бұрын

Didn’t realize how huge their warehouse is. Enjoyed watching!

@DavidYarber 4 жыл бұрын

Really cool, R.J. This along with your Gear Fest tour helped me better understand what a great outfit Sweetwater is. I do all my music business with them.

@billtice5057 4 жыл бұрын

Luv... Luv... Luv... Sweetwater!

@Tatted-ne7tu 4 жыл бұрын

Dude thanks for this tour, I had absolutely no idea of the outbound steps taken to ship a guitar out. I have always been a fan of ZZounds and have spent thousands through the years based on the lower pay as you play structure. But I will definitely look at Sweetwater with a different eye next time. Again fantastic informative video very well done. I hope your neck job comes out as steller as I'm speculating it will. Be blessed be safe.

@gregsteffey1266 4 жыл бұрын

Thanks for the videos. I had my 73 Tele Custom PLEK’d at Wolf Guitar here in FL. Best thing I did for it!

@sunlightpictures8367 4 жыл бұрын

Great tour, thanks. I love Sweetwater and not just for their hard candy.

@IndyDead 4 жыл бұрын

Good stuff, RJ. 🎸

@wingdwolf56 4 жыл бұрын

Great to see what my new Strat went through! Plus it got PLEK’d and set up!

@painkilla1972 4 жыл бұрын

Really surprised to see how much time and effort is put in checking every guitar entering the store, especially knowing that brands do actually have various degrees of quality control over each of their products before letting them go. Thanks for the video!

@electricgypsyblues4761 4 жыл бұрын

I really hope when I die This is what Heaven looks like

@AndyDion 4 жыл бұрын

ElectricGypsy Blues haha, hope the cafeteria food is good too!

@painkilla1972 4 жыл бұрын

Yes, and hell is the same place but with no ladders to access to the guitars stored on the shelves...

@AdamGotheridge 3 жыл бұрын

Cool, and really well done! I've purchased 11 guitar's from them over the years. 2 I didn't get a long with, but no fault of SW and their no hassle returns make it a no-brainer.

@brianpetersen3429 4 жыл бұрын

Great behind the scenes video!

@greggarmin9426 3 жыл бұрын

That’s why Sweetwater is #1!

@christopherperry7746 3 жыл бұрын

Just bought an ESP E2 from Sweetwater after being a long time customer of Zz. I have to say the entire process was the best customer service relationship I’ve had the pleasure of being a part of. Myron Fett was in contact throughout , and even helped me switch when I changed my mind at the last minute ( dang high E on the Yngwie Strat stopped me). So I’m a new customer for life. And to be honest I’m kind of jealous that they are so far away. I’d work there in a heartbeat.

@wax2thefuture647 4 жыл бұрын

Very informative!! Thank you!!!

@penguinhopper8415 3 жыл бұрын

Great video dude

@philipatoz 4 жыл бұрын

SW - these guys are just totally professional, reliable and helpful. I've not spent that much money with them, and yet they go out of their way. They take customer service dead seriously!!! Other shops should pay attention to their example!

@pharmerdavid1432 4 жыл бұрын

I just might buy a guitar from Sweetwater, after watching this, because they take customer service to another level (tx RJ)!

@Albert13tv 4 жыл бұрын

cool tour man!

@stevenellis8365 4 жыл бұрын

Thanks R.J., that was a fun one.

@phillipwalsh7648 4 жыл бұрын

True value added. Not just a distributor!

@RockHardRiffs 4 жыл бұрын

Fun stuff 🎸 I’ve had nothing but excellent service etc from Sweetwater.

@Addicted2Guitar 4 жыл бұрын

And the guitars are awesome tooooooooo.

@garydunn5797 2 жыл бұрын

Sweetwater's thick sturdy bubblewrap is so heavy duty that you can use it to make a futon mattress!

@MFPick 4 жыл бұрын

Good vid. Thanks.

@robinkenward9685 4 жыл бұрын

Really great backup system for a huge operation , Hope the people behind the scenes there are all well ; thanks ,as usual , Watch the Africa day on line Now ! Enjoy the beats R

@TractorMonkeywithJL 2 жыл бұрын

I love Sweetwater.

@KrenarCilkuGuitar 4 жыл бұрын

Amazing video! Always wondered how big retailers go about dealing with a lot of orders... One of the things on my to-do list is tl visit Thomann in germany and literally spend an entire day there checking out gear lol, maybe if my yt channel grows I'll be invited to TGU lol..cheers dude!

@cigdamagelungs 2 жыл бұрын

Best place hands down. I know!

@UncleTerry 4 жыл бұрын

nice look behind the scenes at Sweetwater. Now I know when my Ibanez comes in it will be treated well before being shipped out.

@_RLP 4 жыл бұрын

Nice!

@GearGasms 4 жыл бұрын

I’m glad KZfaq is not The Gear Page or there would be 200 comments laying pipe on the 55 Point Inspection! 🤓🤘🏻🎸

@saltydog8243 2 жыл бұрын

I've purchased from Sweetwater before... Had no idea it was such a nice facility... Kinda makes me want the Tele I've been thinking about...

@unclemoe510 4 жыл бұрын

Really interested in that pleking setuo.

@bluesrockguitaristmikesall2708 4 жыл бұрын

Thanks R.J. ,how did the plek turn out ?

@PooNinja 4 жыл бұрын

Oooo plek mmmm the Robo Luither 🤘🏽

@timothymallon 3 жыл бұрын

One fret with a ding "Hey lets refret the entire guitar"

@TractorMonkeywithJL 2 жыл бұрын

Is there another video showing after he got his guitar Pleked?

@isaacwilliams9919 4 жыл бұрын

I just bought a guitar from that place!

@jirdesteva 4 жыл бұрын

R.J. Thanks for the behind the scenes view. How your number 1 come out?

@hibernative 4 жыл бұрын

Throw some Dunlop 6000 frets on there! Edit: This seems like a super fun floor to work on. Cool coworkers, too!

@kevinolear6717 4 жыл бұрын

Hey RJ, what's the status of your Strat? Enjoyed the video.

@kungstu22 4 жыл бұрын

What color is that strat? Sick!

@evanstanfield6599 2 жыл бұрын

Crazy seeing this and comparing it to Guitar Center who just throws the guitar on the wall out of the box

@zshwn 4 жыл бұрын

😍

@markchristopher2signal2 3 жыл бұрын

Right before the close down?

@billgeezeriommi 2 жыл бұрын

If Sweetwater had actual brick and mortar stores they would destroy the competition.

@RiskyEndeavor 4 жыл бұрын

The room we didn't get to see is the giveaway room, it's where all the big giveaways they always are trying to get us to sign up for never really happen.

@aixpert291 4 жыл бұрын

RiskyEndeavor 😂

@aixpert291 4 жыл бұрын

“Hey, riskyendeavor! Good luck entering our sweepstakes ! I hope you win! Which item in the contest are you most hopeful to win and did you know you could buy it today, with no interest for eleventy years on the new Sweetwater card?” 😁

@REBELSCL 2 жыл бұрын

How much did the Plek and refret set you back?

@9kingsOffroad 4 жыл бұрын

I'm waiting on a new LTD from Sweetwater. Having it Plek'd before they ship it.

@jeromejackson2455 2 жыл бұрын

I wish I was there with you buddy

@engelsjn 4 жыл бұрын

How did your Strat turn out?

@BadHorsie2 4 жыл бұрын

I really hope Musicians Friend watched this. They need to step up their game up like Sweetwater. I have returned damaged stuff quite a bit to them over the years. I am going to have to change where I do business, LOL!!

@randorider2801 4 жыл бұрын

Dude, Sweetwater sends candy with every order if that's not enough to switch nothing is lol

@LarryMar 4 жыл бұрын

Imagine if Amazon did a 55-point inspection on everything they sold and still beat everyone's price!

@stevebrady7948 4 жыл бұрын

I still can’t get over not playing the guitar before I buy it. The one they send could be a good guitar - but what about the ones you did not get to try? One of those could be the one. I have purchased a bunch of gear from SW and have had great experiences. One PRS - that I sent back, nothing wrong with the guitar just did not really love it. The return process was super easy.

@penguinhopper8415 3 жыл бұрын

Have lots of stuff that came from there

@fatfro1 3 жыл бұрын

Wait, what happened to the Strat?

@BillyKidJoe1 3 жыл бұрын

As an employee of sweetwater and a member of the guitar gallery team, I can say, you shouldn't get your guitars from anywhere else.

@rjlong89 4 жыл бұрын

55-point inspection yo

@AlbusBand 4 жыл бұрын

You handsome devil you!!!

@nattauer6715 4 жыл бұрын

SOmeone playin Jurassic Park theme song on uke in the background 😂

@ScottyWiard 3 жыл бұрын

Mandolin, actually. I'm the guy at the unbox station across from the guy who unboxed the Danelectro :P I know exactly who was playing it, too.

@daxpaulino 4 жыл бұрын

So were you able to find the ark?

@hibernative 4 жыл бұрын

It's probably a PRS Graveyard up in some corner, guarded by a grumpy old guy on a lawn chair.

@douglaspuett2306 4 жыл бұрын

I’ve decided that my next guitar will be from Sweetwater. 🤠

@rickya3877 4 жыл бұрын

Very cool...good thing they didn't plek your strat into a 'fretless wonder'!

@srh361 4 жыл бұрын

I just bought my first guitar from Sweetwater and to be honest I wasn't too thrilled with the process. Actually I was very disappointed in the way it all happened.

@RJRonquillo 4 жыл бұрын

Ah bummer, what kind of guitar?

@Sunfucker0 4 жыл бұрын

1:01 song?

@kateruckus 3 жыл бұрын

11:11 Is someone playing the Jurassic Park theme in the background?

@markwootan5214 4 жыл бұрын

What happen to your guitar?

@stepvanjoe3469 4 жыл бұрын

After watching this makes me wonder why I just did not return the les Paul studio I bought this past December "new" from guitar center, I got it was not in the hard case it was supposed to be in, none of the correct paperwork, thrown in a flat shipping box. Took a month to get the right case and to add insult to it all it looked like someone smeared there snots all over it. The "gear advisor" was not the best ..in all if the guitar played awful it would have gone back but still feel screwed over

@Estudio_Quesney 4 жыл бұрын

And Don "Maestro" Carr was around?.

@ScottyR66 4 жыл бұрын

I was looking forward to the most important part. The candy. No purchase from Sweetwater is complete unless you get the candy. In fact, I only purchase guitars from them for the candy. I don't care about the guitars, I just want my CANDY!

@shanedeel2 4 жыл бұрын

This is why I only buy new gear from Sweetwater!

@DIGITAL7Media 3 жыл бұрын

agreed. I have NEVER bought a new guitar from anyone else, even Guitar Center (which suuuuucks)

@lizzy8115 2 жыл бұрын

My boyfriend works in this department (:

@soundwaveCATalyst Жыл бұрын

Don’t feed the gators. 🍬🐊🐊

@Addicted2Guitar 4 жыл бұрын

Holy Sh!t I am first. Whooooo

@troywm1016 4 жыл бұрын

made by orange lol

@saddestchord7622 4 жыл бұрын

They certainly don't plek every guitar they sell. Which ones get that? Just the expensive ones? Just the ones the techs find problems with? If they only sell new guitars why do they have someone there to do refrets?

@aperezdeal 4 жыл бұрын

A new guitar does not equate to a well or properly made one. They have someone who can do fret jobs to most likely save them money and time over sending guitars back to what ever manufacture only to wait and see if they received another dud.

@RJRonquillo 4 жыл бұрын

The Guitar Workshop does repairs, setups, pleking, etc. You can drop off guitars or send them in. I think it's a separate operation from the Gallery which does the inspections on inventory.

@saddestchord7622 4 жыл бұрын

@@RJRonquillo Ah, I didn't know they did that. Cool.

@offbeatbassgear 4 жыл бұрын

I never allow my guitars to be handled by anyone wearing a manbun in their hair...