As a T-Mobile customer, I’m not impressed at all with this uncarrier….. we miss you so much John Legere, the real OG.

I’ve been with T-Mobile for 10 years now (since the beginning of the Uncarrier movement) and I don’t see myself going anywhere else. I’m a happy customer.

I'm an over the road truck driver. I have been very happy with my T-Mobile service. I get 5G almost everywhere. I love that they have One Plus phones. The customer service I have gotten from them is better than any other cell phone company. My monthly bill hasn't gone up. I'm staying with them.

Or just buy an unlocked phone & never have any issues & go with any Carrier

Walk in with a locked phone and leave with a new locked phone.

T-Mobile isn’t same without John Legere. The service isn’t good anywhere but Florida. They are locking you in for 2 years. I’d rather pay few bucks more and have a reliable 5G service. This is some BS uncarrier move. I trade in my locked (owed) phone, are you giving my phone back in 30 days?

I feel like this isn't really new though. Just a name change .

This sounds like jump program with a new name .

The only thing that is suspicious 🤨 is if T-Mobile pays out to $650 on a cellphone you trade in - You still will be billed for a new phone- especially iPhones because these companies are about making 💴 money! I would rather own my iPhone I have been paying on already & sell it for a profit

Love T-Mobile service but I'm tired of my personal information being hacked. How about if your information is hacked more than once why don't you pay off my equipment plan. Again every 2 hacks. I'm probably on 3rd or 4th hack.

First, I've found T-Mobile service to be the worst of the 3 carriers (Att, Verizon) secondly your still stuck with T-Mobile for 2 years, if you don't believe me go get an iPhone 14 pro max and say you don't want their service after 6 months. You still have to pay off the phone, or if you decide to get a different model, you have the same issue. There is NO contract with any of the carriers you can pay off the phone anytime you want. The difference of the 24 month vs. 36 months is the lower monthly cost of the phone. A $1000 phone still cost the same, regardless if you take 24 or 36 months to pay off off. They are just using words to scare you.

T Mobile promises not to raise your rates. They told me that before and they still raised my rates I don’t believe them. Verizon did they same thing to me

Set up a Digits line last month... was promised it was free. I just got my bill and it cost me over $23. Thanks for that, T-Mobile. Time to port it over to Google Voice instead.

I’ll be in the next episode, I have what it takes to be a T-Mobile actor 😂

So trade in your locked phone for another locked phone? Lmao

This has got to do more with new customers. How about us existing customers. It didn't"WOW" me that much. It's more of an "Eh" ..lol 😂

Why is your customer service still so terrible after the Sprint merge? I miss my team of experts. I dread talking to customer service now when I use to love it. Don't even get me started about the home internet. They act like a different company and treat us like garbage. Might as well be Verizon.

Funny.. Walk in with a locked phone, and walk out with a brand new one. (ALSO LOCKED).. jajajajajaja

As much as you talked about ATT and Verizon raising prices, your new 5G Go Plans are each $5 more than the outgoing magenta plans *they’re only adding to hotspot data for the additional charge

Is the $35 Device connection charge waived for New in Two? That's the only way it's worth it the additional cost.

talk about underwhelming

Much better to buy unlocked most don’t need a new phone every two years.

Can I get my 14 minutes back please

I still buy my iPhones straight from the Apple Store lol

I've been with t-mobile for 19 year's and lately, I've not been happy with them. I paid my bill one day late and was charged a late fee. I understand being late is being late. They usef to give you a grace period of 5 or 10 days. The only way to get the best deals on a new phone is to add a line, but it's just me on my plan. Considering leaving t-mobile. 19 year customer

Your tmobile phone is network locked. Verizon unlocks your phones automatically.

So going back to 2 year device upgrade term is uncarrier? 🤣🤣🤣 Bring back Legere! Pay all my fees to switch back to you AND give deals on new phones......that would disrupt the industry!

The problem TMobile has (at least in Arizona) is that no one gets training on these features. It's been over a year so far and I still can't drop off a returned phone to a store that I got online. I was told at 3 different stores that they don't know how to do that despite knowing it was a TMobile program.

How about you fix your cybersecurity? I want to go back, but your cybersecurity is so bad that I cant trust your network with my information

I'm laughing at this guy first it says they are going to give Fredom phone to current and new customers, and then it said only for 5gGo plus. If this is an uncarrier move, I want to know what they think is a carrier move, because this is more than a carrier move for me. Forcing people to get into the more expensive plan to get better deals.

Im still staying with Verizon

I find it interesting that the pricing for this new plan and features of it were not stated. Me thinks that it won’t be a value for an existing customer 🤔🤔

I live in Sammamish - kind of the backyard of T-Mobile HQ. I get 1 bar in my home. My phone does not work in my home without WiFi - so to be fair, Comcast should be given a share of the monthly payment that I make to T-Mobile. I have experienced lack of signal strength in many areas here in Puget Sound (for example, the signal is very weak in the parking lot of Issaquah Swedish Hospital, where you need your phone to work). And, I have a fairly new iPhone. T-Mobile needs to focus on quality of fundamentals first. Very disappointed.

I'm with TMobile for about 8yrs and as their company has grown I've been part of it and their Magenta Max plan is perfect for me...All the perks like Netflix and recently free delivery on GrubHub for a yr...I'm a fan of ONE PLUS PHONES and I only wish T-Mobile would offer more One Plus phones I could budget over time... TMobile 5g speeds are awesome for me and so are One Plus phones!

TRAIN YOUR EMPLOYEES! Often times they don’t know your programs!!

TMobile still isn't quite there yet. Switched to TMobile a few months ago and while service is decent where I live in Florida, it was terrible when went on vacation to Pigeon Forge Tennessee. Although we usually showed 5 bars, there was intermittent service. The upload speeds often showed .1mb which is not enough for any reliable service.

As an existing customer I’m not impressed. You have no loyalty whatsoever

Bring John back

We need better global service for the military Like full coverage Like text calling and internet

Oh surprise surprise, more lies and gimmicks from T-Mobile. You didn't get rid of service contracts, you just changed the way they're presented. Nothing announced today is special.

I worked for T-Mobile for 2yrs working with att for a month now. The contrast is wild. 36 months is wild and I did see the other options to go less time but they force people to do the 36 months. The fact that att won’t help you to buy your phone out is wild. But they will take your broken phone for 350. T-Mobile won’t do that. It has to in perfect condition. The go 5g is still better than any promotion att has. It seems like it’s the normal 18 months to the 24 months range now. And the fact that they said we’ll pay for your phone. Always been a thing but them saying they’ll pay 50% going back is a great deal. ( don’t go for essential. You’ll barely get anything if you only want basic unlimited data with no promos. That’s your plan. If you want promos go to the other plans.)

Hopefully phone freedom is on all T Mobile plans. No catch.

I am stuck in a contract, i am planning to travel in July but they won't unlock it. I went to T-mobile see if this is true... kinda. They will pay off your phone to move to them, but they won't unlock it for me. They will take my phone as trade in, but the new phone is also locked. Still can't use it on my trip. I was willing to move to T-mobile just so i can use my s22 ultra on the trip but they won't unlock it for me... (4 lines, not one).

That's it?

I'll stick with my plan I have now with T-Mobile. I upgrade every year and nothing here is any better

I have been with T-Mobile for years and I love it. I am on the 55 year old plan (Magenta 55+). The price is great. Netflix is free on this plan. T-Mobile is always giving away free stuff and extras and prizes (T-Mobile Tuesdays). I have Apple TV+ free for a year. After a year I can remove it or pay for it. I don’t think I will keep it, but that is the choice I am given. I saved a lot of money than what I was paying with Verizon. Verizon is ridiculous and is constantly going up on their prices and have a lot of fees added to the bill. I will not leave T-Mobile.

Been with tmobile since the o.g razor and sidekick phones. I currently have magenta maxx first responder. If I switch will I lose the 1st responder status?

I hope this criticism of T-Mobile actually helps and works for the benefit of T-Mobile listen I love T-Mobile they were my first cell phone provider back in the day when they were omnipoint when the original starter off basically almost to that effect and I've loved them ever since so hopefully this is helpful criticism for T-Mobile and hopefully they take it seriously I would hate to see them fail I would hate to see them fail so attention T-Mobile attention T-Mobile make sure you put up a bunch of new towers that's all and you get the proper licensing to do so in a rural areas where coverage is next to nil where you get that coverage or some coverage or whatever put up Towers over there in those areas I think it would benefit T-Mobile a lot

T-Mobile is the Frontier Airlines of phone carriers

There's only one problem with T-Mobile this advertisement is actually great for T-Mobile set the time is great for T-Mobile but it is one problem they don't have coverage all over I watch videos where their coverage is so horrible that they actually had to pay off somebody's phones five phones in order to let them go to Verizon or something so attention T-Mobile you better put up more Towers if you're going to go this route you better put up more towers and fast Towers at that and get the proper licensing to do so

I'm proud 👏 🎉 to be a part of T-MOBILE Family 😃

Smoke and Mirrors, perks of treating you like a new customer are only available if you change your existing plan.

It’d be ok if John Legere was still in control!!

My service is horrible since they took over sprint. About time to jump ship

Used to be I could get a SIM card for free in the past now I’m being charged $35 to go from physical sim to esim

Are customers that still have sprint plans and sprint billing eligible for the new plans and promotions

At least at AT&T if you want to upgrade early they let you at 18 months if you picked their next program. Yes it’s $6 a month, but you have the choice from the get go. This is literally not nearly as special as they make it. Plus every time I wanted to upgrade I’d have to put a down payment with Tmobile because god forbid I just need the base model iPhone and not the 1TB option never had that at Verizon or AT&T

So this is like the “forever upgrade “ for the iphones that they launched a while ago but got rid of it, but with extra stuff

Add an annual phone upgrade subscription plan and now we're talking.

DONT FALL FOR IT

What if we have a TMO phone that is in a 2 yr contract, but on a different plan? If we upgrade to the Go5G Plus plan, will they eliminate the contract and our current phone, and trade it in to go on another phone??

Did this work out for former ATT customers? A year later i'd like to know.

T-Mobile , Metro by T-Mobile, Mint Mobile

just switched from verizon, 5g has been top notch, W TMobile

You lock your phone too!!!

I mean, if you want, phone freedom lol buy it straight from the manufacturer that's what I do if you already plan to pay it off in full anyway and it already carrier unlocked plus it's not bloated with there stuff as well as quicker updates plus you own it not the carrier also the increase pricing isn't a thing too I had Verizon to try it out and At&t both stayed the same over 4-5 months it's like $86-$88 for postpaid unlimited I'm mainly with t-mobile though because of the perk plus coverage

Thank you for the new T-Mobile iPhone, T-Mobile

I thought that was why they bought out jump in frist the place. So you can upgrade when you want.

Wait tell you guys see your new "surprise bills" from your favorite T-Mobile 😂. They are just going to use this to raise your bills...

I miss Sprint.

A lot more people are keeping their phones longer because they want to or can't afford to upgrade.

Sound like sprint all in plan from 2014

the question that i have is im with magenta max but with this new GO 5G plan new and old customers get the best deals but is it only with the new plan and not with my plan or do i get the best deals with my max plan.

I see no American Sign Language interpreters on the video.-__-

If reception was better here in the country in Oklahoma, I would definitely switch! Unfortunately US Cellular works best here

So what if your a jump on demand customer and you pay for insurance to have the benefit to upgrade with jump demand. So my question is i guess is T-mobile taking away the jump on demand benefits. We going be forced back into upgrading every 2 years?

So, only the Essentials Savings is for a limited-time?

So, reintroducing 2 year contracts and making 3 year EIP the norm I take it? How very Canadian of you.

I wish T-Mobile work better in Pittsburgh Pennsylvania

As of 2024.,T Mobil is a deadly threat.,Every employee an enemy combatant.

If people pay attention to perks and discounts on their apps and my account app they wouldn't be complaining

We miss you John Legere!

I called att to try to unlock my phone when their portal didn’t work. They told me it was reported stolen so they couldn’t. But if I wanted to come back to AT&T they’d let me use it! Like what in the actual eff???!? NEVER AGAIN.

You were doing same tricks too except the 3 year one 😂😂😂

Great you did this in America, but if the government isn‘t forcing you to do so you do nothing like in Germany…

Apple upgrade program. You can upgrade each year if you want.

AT&T and Verizon planned few years. 6 years contract.

I think this is amazing. I can’t wait to switch my business line to this new plan. I know it’s going to be available for business to Right

Camera was good, but Gaming Specs was bad!

I am on the jump so I can upgrade every year

Comments that don't portray this announcement as the best thing since sliced bread are deleted. I suspect this one will be erased too.

There a reason I use T-Mobile.

That’s why you either pay cash up front in cash, and it’s sim unlocked. By direct from phone mfg, now you can switch when you want to

😂 so 3 versus 2 years. Not much of a difference for most people. I just have one question where did you get all these aparent facts

And how many times has T-Mobile raised their plans and activation fees in the last 3 months??

You're talking a lot of good, but the reality is that you, T-Mobile, also did the contract creep trying to push 30 months. So, don't try to make it sound like you are the "good guys" that haven't tried to lock customers down too. Also, the device locking is something you still do also, so why are you pointing that out like "only the other carriers do this"? So, are you going to dump device locking on your phones going forward? From your example, while I still pay the bank they don't lock my house, so why do you lock the phone?

I'm paying insurance for my phone and it won't cover anything, another reason that I'll move yo t-mobil

I'm confused trade in your locked at&t phone for a t mobile locked phone?

Isn't this just Carrier Freedom...

I don't care for iphones Galaxys