This is probably one of my favorite interviews. It shines SO much light on the flawed education (no one person's fault) that nurses and other health care providers go through on their journey. It would actually make a lot of sense to add one semester (at minimum) to the coursework on managing and conducting standard practice routines on non-standard patients (i.e. people with disabilities of any kind). I think that part of the issue is that these problems are not even considered by most people since the majority of folks do not have to live with disabilities. There is a term that I am blanking on right now, but basically it talks about people in general thinking / assuming that others have the same opportunities as them merely because they have never had to experience anything different, and that is what is going on here. Great interview