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Thank you Tanner for addressing this, but the bigger question is: Cricut are you listening?????

I end up in tears too often when trying to create and wasting materials when things fail. I was convinced I was making errors but I am relieved to see that it's not just me.

I have a Cricut Maker, a Silhouette Cameo Plus, and now I have the Sisar Romeo. I have to say that I have not used my Cricut machine in a very long time. The software is so far beneath the Silhouette design studio that it’s laughable. And now, with the new Sisar machines, they are top-notch, as well as their design software. Cricut as a company make so much money on their products and you can’t even share a design with someone who does not have Cricut’s software. Both silhouette and Sisar’s software give you the capability of saving your work onto your computer so that you can use it elsewhere or share it. Cricut’s priorities are more about making money than building a community.

I have become more and more discouraged because, yes, every time I use my cricut/design space, I have issues! I have had to give up on projects because it just took me too long to figure everything out. I and others consider myself very knowledgeable about most things crafty, but I honestly thought it was me. Thank you for speaking up ❤ I feel much better and will re-consider throwing in the towel on all things cricut! Very grateful for your honesty!

FINALLY…..an expert that acknowledges the frustration! Thank you! Here’s hoping Cricut hears you and puts some resources toward program development & improvements!!!

I've been a Cricut user for over 17 years now. I appreciate your transparency Tanner...which I absolutely love about you and The Makers Gonna Learn team. If they don't start getting back to focusing on their consumer..those of us who actually pay for their machines by turning out better software..I'll have to consider moving along to another brand.

YESSSSSS!!! All these!!! Most frustrating to me is discovering the cut pressure has mysteriously been changed and the vinyl wasn’t cut all the way through! This happens randomly and is only discovered after vinyl is wasted (not to mention the most precious wasted resource…my time!). Customer support can’t explain why machine randomly changes pressure setting for vinyl (100% not user error…their machine, their setting, their vinyl!). Ughhhhh!!! Thank you for speaking up….super important coming from someone who could be affected adversely from Cricut. Honesty and loyalty over person profit…YOU ARE AMAZING!!!!

Bravo, Tanner!!! I appreciate not only your honesty, but also the kind way you address these issues when you are speaking directly to the company. I’m praying that Cricut hears you (and all of us who have taken the time to comment). We have all invested lots of money into working with our Cricut (as well as our monthly Cricut Access charge). They should have more than enough income to prevent these glitches from happening. We are so blessed to have you represent our collective voice! ❤

I canceled my subscription because I was so frustrated with the constant download process and then when it did I would get that slow loading circle of death. Thank you for sharing this information and speaking for all of us! I learned to use my cricut watching you and your team and so agree with you. .

<a href="#" class="seekto" data-time="1108">18:28</a> I got my Cricut in November of 2021 so all I know is glitches and just figure out how to move past the issues with the help of people like you. Thank you guys for being great teachers.

As soon as Cricut went public, their primary focus was their shareholders, the majority of which I would guess, are not crafters or have any remote idea of the products and services Cricuts original business model focused on. Investors focus on balance sheets. Which don't always align perfectly with the company's clientele. It is a fact of commercial life. Cricut isn't the first to abandon the people who got them to such a level they could now play high finance, and they certainly won't be the last.

Tanner, thank you for speaking out. We can always count on you to stand beside us. You and your team are the best Cricut friends! I am happy that the CEO took notice of your video. If the company makes changes to make our lives easier and make us love Cricut again, we all owe you a huge debt of gratitude. ❤

I have been so frustrated with constant updates every time I open design space n lately have had problems with making stickers with new functionality! Thanks Tanner for standing up.

Tanner, I’ve been using my Cricut for about 1 1/2 years. Recently I’ve had trouble with the software freezing up my computer plus, I’ll send a job to my Cricut and for some reason it won’t finish the job. So I have to turn off my Cricut and basically pull whatever I’m cutting and physically pull it out of the machine. It’s almost as if the software isn’t completing the instructions to the cutter. I’m spending more time fixing glitches than I do actually making my projects. Glad you are advocating for us users.❤

I have experienced a few things lately, but the mat size automatically changing has been so frustrating. Thank you to Makers Gonna Learn for holding Cricut accountable… 🙏❤️🤞

My husband and I have a cricut maker, purchased to replace an original machine with the cartridges. Took a long time to decide whether to stay with cricut or go with something else. We hardly use it because we have had so much trouble working with design space. While neither of us are computer geniuses, we never anticipated so much frustration. Thank you for addressing software issues and being so down to earth with your abilities and frustrations. We will be viewing your videos for instructions in future.

I don't have a Cricut Access subscription but I can't imagine the frustration of those who do. Not being able to use it to the full capability they need, yet still having to pay for full access? So glad you're speaking up.

I agree with you. I haven’t used my Cricut for almost a year, because it just became too frustrating. I craft for pleasure, and if it causes me total frustration it isn’t worth my time.

It’s sad to be shocked when something actually works rather shocked when a problem happens.

Thank you Tanner and MGL for advocating for all crafters. When I’m struggling with designs I thought it was my ignorance, became frustrated and walked away. Thank you again.

THANK YOU! The amount of time and materials I’ve wasted the past few months with design space is ridiculous! It’s been erasing images - layers - even entire files of projects I had saved. Having me redo projects from scratch again or realizing that the project didn’t print the same as the preview is beyond frustrating. Even though I own 5 Cricut machines, I have been contemplating switching to a whole other system just because the software has been such a nightmare to deal with.

Thank you Tanner! And no it’s not just you! I experience glitches and other weird things. One thing I’ve noticed that has changed is my mat defaults to 12x24. I may have used this size once or twice. So I have to change my mat size with every print or just ignore it. This is very frustrating! Again thank you Tanner for having this conversation👏🏾👏🏾

As a software developer, I can work with the software. I can see how it would frustrate people with not as mh technical knowledge or experience, which cricut should address. Regression is definitely a problem, they should work on. My suggestion is get rid of the automatic updates. Let the user decide if they want to update. Act like a true software company provided a robust product.

Very well articulated, Tanner! I hope Cricut sees this! I myself love Cricut, but it has been very frustrating lately!

I totally agree with you. Design space can definitely improve. Every project I do takes me a lot longer than I think it should because of work arounds. I hope Cricut listens!!

100% agree! I’ve wasted money and materials because the circuit design space placed my images wrongly more than once or twice. It’s pretty frustrating. I hope Cricut steps up their game as well. We invest so much time and money into our crafting and depend so much on them that they should see the need for improvement. Thank you for speaking to this and putting it out there!

I use my Cricut every day and have orders to complete for my small business. I have run into some very unfortunate issues with Cricut this week. My undo button no longer works AT ALL. Only about 50% of my SVG files will upload and the others either have an error message or just completely disappear. My fonts from previous projects that I have reopened to make have changed. Some of the fonts I have are attached to an image and flattened for print then cut but somehow have changed to “Arial” font while still attached and flattened and even warped. I’ve had to delay orders and start others over. I hope Cricut resolves these soon!! Thank you for you video! I was relieved to see you guys were having similar experiences. I watch you guys all the time!

I’m so happy you spoke up. The amount of affiliate programmes is part of the problem with people not speaking up.

Nailed it on the head, Tanner! I have had some random issues with the colour of text, I flatten the whole image of course, I could have text in a few different places, when I go into add image or come out and go back in to my project, all of my text goes back to grey!! Meaning I have to unflatten change everything back to the right colour then re flatten again! Absolute nightmare!!!! Honestly so close to closing the machine down for good!

Tanner, I applaud you for making this video! Today, my husband ordered me the StarCraft Solo machine, because he can’t bare to hear me complain about the glitches, the constant lagging, images disappearing when moving from one mat to another in the “make it” screen, etc. any longer. My biggest complaint to date is the lag time in creating an offset to a 2” or 3” image. I kid you not, Friday evening, I wanted to get some stickers made with images I’ve had downloaded and loaded into design space for several weeks now. The past three weeks I’ve not been able to add an offset to more than two images in my saved projects. I timed the process of adding an offset from start to finish Friday evening. It took a total of 45 minutes to add an offset, size it accordingly and save it. 45 MINUTES! For ONE image!!!!! Unacceptable! Again, thank you for using your voice on the Cricut Design Space issues. I sure do hope Cricut sees your video and changes are in the future. Until then, I’ll be learning a new software program in order to use the new machine that has just been ordered today!

My experience was the blade on my fine point cutter that came in my Cricut maker bundle was dull. Never had anyone mentioned that you had to buy extra blades to change them out. I got so aggravated with it that I put it up for over a year. At that time I read everything on Cricut's website, watched all of their videos, everything. It was until I saw a Cricut video was actually on KZfaq. So I searched on KZfaq for Cricut how-to-videos and came across one of your videos about doing projects on a Cricut and the different places you & your team got supplies and replacements. So I searched Amazon and eBay and found the different angle degree blades for all the Cricut cutters. Now, thanks to your videos I am back learning how to use & master my Cricut maker so that I can start a business making Home Decor with it. Thanks so very much for all you & your team do for all crafters.❤❤❤❤❤❤❤❤❤❤❤.

It’s takes too much time to master simple tasks on Cricut. Because of this, I refuse to buy anymore Cricut products.

I agree with you. Every time I go to use my Cricut, I wonder what is not going to work. It definitely should not be so much hassle to use a machine I paid so much money for. Mine is choosing 12 x 24 mat every time I make it. This has been happening for a couple of months now. The latest issue I have is while trying to move a text box. The actual text will move once but if I try to click on it to move it again, the bounding box will appear wherever the text box was before I ever moved it. It will just be a blank bounding box 3 - 4 inches away from the actual text. I absolutely hate the size limitations on print and cut. We should be able to print the actual size of the paper. Maybe they need to make a separate print but not cut feature that is just for sublimation or dtf prints where you can print the actual size of the paper but not cut the design using Cricut. It's so frustrating. Thank you for speaking out.

Yes! I have been using Cricut Design space for four years. This past six months has been a struggle, so frustrating!!

Thank You!!! Communication is the key to growth and knowledge. I respect content creators who are transparent, honest, and keep things real. Mistakes along the way are going to happen but it’s best to acknowledge it. Listen for feedback, share experiences, and find new ways to make the product even better. By addressing the issues it does not take away from how great the product is sometimes companies lose their way and get caught up in the finances of making money over keeping the original product functional. I’ve been so frustrated with this product app that has about to give up on it but hearing you speak on it lets me know that it’s not just me. It’s actually the app. Thanks again keep doing what you’re doing because it’s the right thing.

That was excellent Tanner, I am fairly new to Cricut. I received a machine in 2022 for Christmas, so I've only been using Cricut for a little over a year. I often thought that the errors were something I was doing wrong and not a Cricut error. I would watch MGL and appreciate seeing you guys have some of the same problems. I can't wait to see the response back from Cricut. Thank you for stepping up for all of us.

Totally agree with you Tanner...glad to see that someone is actually standing up for us and hope that cricut sees and listens to what you have said..waiting fir the lag ti end so I can actually do something and the glitching in between is very frustrating...thank you for your input on this

Omg Tanner thank you I’m just starting to dive in and learning new things and noticed so many glitches that I just put the machine aside for a break because I was getting so frustrated. I really hope they get it together

This was a fantastic video. Glad you came forth to address this big issue. Loved this!!

The back button!!! As someone who is learning it's a feature I NEED!! I have also been having the 12x24 mat glitch. When I know for a fact that it fits on a 12×12

I feel the same way. When I first bought my Cricut over 8 years ago, I thought it was my computer instead of cricut software. It was very frustrating crating a craft project using cricut. I said I was not going to buy another new version . My husband surprised me with a new Cricut Maker for Christmas and I still experience the same issues 😂

Thanks Tanner! I experience all of the same issues you’ve mentioned here and it is frustrating beyond belief. Like many makers and small business owners, many of my products are made to order. If the software is not functioning properly when I attempt to make the goods for my customer, this puts strain on my ability to provide what I have promised. It is frustrating and I hope Cricut will step up their game, bc I am a huge fan and want the best for the company and all of us makers!

Thank you for taking the time to evócate for all of us Cricut owners. Cricut does need to shape up and get to the level that I know it can.

I have started doing other crafts because Design Space is frustrating. I have followed you since December 2018. Bought a Maker and was so excited. Last 2 years, not so much. Thank you for all you do.

All true and thank you for making this video. On various FB groups members often complain about glitches. The font thing is just utterly ridiculous and it took me a while as a new user to figure that out. The most recent annoying glitch I’ve encountered is the random change of the mat size. I often leave a project for a few days to let cricut resolve their issues. Thanks again for being a voice that I hope Cricut will listen to.

Thank you Tanner. I hope Cricut watches this post. Something definitely needs to be done. I love my cricut machines, and looking forward to retire soon to do more crafting. Before I retire, I plan on buying another cricut. However, with these issues happening, I need to do research on other cutting machines. 😢 I hope Cricut takes care of these issues.

Tanner you are so right about this. I am very happy to see that you are making these comments and I hope Cricut management sees them. I really wish all the other influencers would also get on this. Things need to be fixed or they are going to lose a lot of customers and we all are going to lose a crafting tool that we love!!! Thank for you being brave enough to speak out.

Thank you so much for this. I just stumbled across this and you have hit the nail on the head. I have experienced all of the things you mentioned and I've been seriously thinking of switching to another machine/software because DS has become so frustrating for me. Thank you again for this and bringing it to the forefront.

I worked in software as a quality analyst as well as in support. The one thing I can tell you is that developers do not like stopping new projects to fix what they broke. I have not been a fan of Design Space for over a year now because of all the unaddressed issues. Print then Cut worked for a short while, now I am not willing to even try. Thank you Tanner for speaking out. I hope Cricut heard and listened to you.

Perfect!! Thank you. I thought it was just me....I've been having so many issues lately. It takes a long time to load. Saving my project issues and weird font distortion. I literally thought it was me or my computer. I'm sadly relieved that it's not just happening to me. I hope Cricut pays attention and corrects the major software issues.🙏

Thank you for being the advocate that so many of us need. I have been using a Cricut machine since October 2020. I have to say, that I know without the machine, my crafting abilities would be far less. I am grateful for this design system. BUT, OMG YES to all the things you pointed out. This past two weeks I have been working on a big project and had nothing but glitches, things disappearing, and not able to find the fonts that I had previously installed on my laptop. My BIGGEST frustration is that my computer and my machine no long find each other. When I am ready to start cutting out material, I have to connect my laptop with the USB cord because it says No Device Found! When I look in my system on my computer, the machine is a connected and paired device. This has been for the past two months or so. I know that it did this before, AFTER a Cricut update and was fixed but this time it has not been fixed. That was one of the many features I loved but now am so frustrated that my devices must be connected to my laptop to cut.

I have been a user since 2021, and I have always thought this was me! I am grateful to your feed and others--without them, I think the glitches would have made me sell off my Cricut and my mug press, and all my associated tools and supplies. I am both relieved and discouraged that so many others experience problems as well. Thanks for shining the light.

Agree completely with everthing you brought up. I was a system engineer testing software. You expect glitches in beta, but final releases should be flawless & if not be addressed immediately. Unfortunately companies have become lazy or just don't care. Like you said make them accountable & do better!

I haven’t noticed the exact issues u talked about but one thing that seems to happen A LOT for me is this: I use design space so much that I just leave it open on my Mac all the time. Whenever I need to update and haven’t my “undo” feature stops working. This is EXTREMELY frustrating! U really don’t know how crucial “undo” is until u don’t have it! Updating usually fixes this issue but there have been one or two times it hasn’t and I’m just forced to live with it until it decides to “fix itself”.

Tanner!!! ❤Thank you so much for making this video! I hope they take your words and run with them! Lord knows they need to! They have a bunch of frustrated crafters! Thank you!

Omg Tanner thank you so much! I was so sold on cricut before purchasing my maker 3 due to all the influencers making it look so easy. It’s definitely a learning curve and I appreciate your honesty. The software makes designing something a snails race!

I have been a diehard dedicated Cricut customer since the Original Create machine and cartridges!! For the first time ever, I started looking at other software options and machines, bc I have been having so many issues with Design Space over the past several months. I use to use my Cricut 3-4 days a week and I literally haven’t used it in 2 months. It makes me so sad. Cricut is an incredible company that changed my personal life, also. I’m praying they can start getting the software back up to date after they spent so much time on all the new machine launches! I have faith in them. Thank You for speaking up.

Hadn’t used circuit for a while and when I did the design space had changed so much it gets so frustrating I just quit and try something else to arrive at the same place. I want my old design space back where I knew how to work it.

Thanks for sharing and bringing this to light!! It’s been very frustrating to work on projects with a cantankerous program. I’ve often wondered if I bought the wrong machine. I hope they take these complaints seriously and improve quickly!

Thank you for speaking up . I literally thought I was going crazy. I make money out of cricut but my frustration has definitely been growing on a daily basis. So I hope Cricut is listening and will step up and figure it out soon.

Wow! Just getting ready to purchase a new machine. I may retink Cricut. Thanks for your honest video

Thank you so much for addressing these issues. I get on DS about 1-2 times a week and I get anxiety wondering if it will even work. This last weekend I was trying to do something very very basic (contour a single word) and it kept glitching. I finally had to just go with a similar image I had saved before so I could start my project. I went to another site to ask if anyone else was having issues and pretty much got beat down for even suggesting it was not working flawless. How is that helpful? Love your site. It is always fun to follow along on one of your projects.

I literally fell on this video and have never watched a single video you have out there. I am an acrylic pouring artist and I have been exploring how Cricut could take my projects to the next level. I have not purchased any Cricut products yet, and now wondering if I should even attempt it at this point. I watched the entire video and still would like to thank you for your insights on it's current state.

This is the first video of yours that I've ever watched and I need you to do a soundtrack that I can fall asleep to. Your voice is AMAZING! 🥰🙌🏼 I could listen to you ALL. DAY. LONG!! Oh, and you hit the nail on the head with this video. I've only been using a Cricut for a year and a half and lately the software has gone off the rails.

so frustrated !!! Paying for a access subscription and not being able to complete projects like i used to. Thanks for sharing I thought I was having memory loss or something. things just keep going wrong don't work like they did before.

I literally almost went out and bought a whole new computer this morning thinking my computer was done for when design space wouldn’t load for me (it took over an hour just for it to load) .. come to find out it really was just design space. But that’s how big of a problem I think this is ..

I'm so very happy to learn i am not alone!!!!!! I was very close to selling everything! I actually started thinking I was just too old to learn about a new computer, and software issues ..... big thank you Tanner !

Thanks for bringing this up and making Cricut aware of the problems! Kudos to them for willing to delve into the issues and work towards solutions

Circut doesn't care anymore. It really disappointing.

Thank you so much for speaking up! Happy crafting!

You have garnered my respect. I cant remember when one person got up and said "with all due respect" but you need to address your product as a company. it does not just harm you as a customer but you lose attention and customers when you sell a product that is not performing properly. Tanner....you merit all of us respect and a "thank you".

I just saw a video from Mr. Crafty Pants who also voiced concerns with Cricut. I just wanted to say thank you for voicing concerns for the crafting community. I hope Cricut listens to y'all.

The issue I have with your video Tanner is the fact that it took nine minutes and thirty-two seconds for you to stop going in a circle and actually address the problems that you want to with this video. I watch hundreds of KZfaq videos a month and subscribe faithfully to your channel. But content creators need to understand that it’s time to get to the point and stop ranting about companies. If they are the ones that are putting food on your plate, then remember that you probably shouldn’t bite the hand that feeds you. You should be a little kinder. If you’re affiliate, you shouldn’t be slamming the company that’s paying you to affiliate with their product. You’ve already admitted that you don’t want to learn how to use Illustrator or advanced features of other software, so I guess you’re just gonna have to put up with what is on the table. Whining about it won’t help. Giving your subscribers workarounds in a quick, efficient, clear way would be the best way to do it.

I’m so happy someone with a presence has spoke up. Every time I turn my machine on I have an update or it’s loading forever and a day! I hope they pay attention to their customers and get back to their greatness. I want the Venture, but won’t get it until the software issues are corrected! I loveeeeeeee Cricut 😊

I have been not as an active or Cricut user lately because life has been happening. Even though in the past I was very experienced and knowledgeable. So when I have used it recently I thought it was me just being “rusty”. This makes me feel better to know it wasn’t just me. It made me be like I don’t have time to even get back into using this because of these stupid issues. I am single mother of 5 boys I can’t afford to be wasting time or materials. Also I think that this video is amazing and brave. Like you mentioned a lot of people could potentially take this the wrong way but I think you 100% did the right thing making this video. I think it makes you more genuine and when I get back into being able to craft more regularly plan to sign back up for your stuff. I think even regardless of the work arounds getting fixed you will still be needed and I think more people will choose you because you were up front and “our” side as opposed to seeming to just be for Cricut regardless what they are doing. Keep up the great work and the honesty! ❤❤ I hope Cricut listens up and does something to make it better. Like you said at their core I don’t think there was any plan of it going this route for them. Unfortunately when you get other influences coming in that you have to impress it can sometimes back things go in the wrong direction.

Thank you for being real. Yes, sometimes my screen just keeps spinning for updates. Love Cricut - but great shout out Tanner. Appreciate all you do!!

Thank you for this video. I watched it the day it came out. Glad they responded to the concerns, but want to say nothing has changed. As a matter of fact, it’s worse 😩

you are so right on Tanner. Cricut has been so frustrating. The product lost because of their mistakes has made me wonder if I should stay with them. Thank you for speaking out !

Slow clap! Thanks so much for putting this video out. Cricut is a lot of people’s livelyhood, we deserve better. Take care of us makers, and we’ll take care of you as a corporation by continuing to purchase your products and spread the good word.

Thanks for speaking up!! This is like unionizing the makers, :)!! Hope Cricut take notice and prioritize…

I just ran a class for my local library where I had people put quotes on tote bags and it was a nightmare using the mobile app. It was so stressful because I really love Cricut and know how great the creations are. Particularly because I had all first time users in my class! Thank you for your honesty. I can't believe I wasn't already subscribed to your channel, it's such a great resource.

Tanner you hit the nail on the head! I thought I was losing my mind. I am a paying member and they really need to address these issues. I hope they are watching this and learning from it. AND WILL DO SOMETHING ABOUT IT. Thank you for keeping my sanity intact.

I really appreciate this video! I love that you avoided disparaging Cricut while at the same time, challenge them to do better. I love Cricut as well and have been using it almost daily since 2009. I agree 100% that updates ought to be an exciting event, but over the last year, I literally dread them as I have not seen a truly successful update in a long, long time. One new feature rolls out while 6 old features break. Updates are like a box of chocolates! You never know what you're gonna get!

My Maker sat in the box for a year and you all are the reason I started my Cricut journey. I LOVED it. Thank you for that. It didn't take me long to realize how restrictive and limiting DS is. DS is their weak spot, and like you said -there is no option. Well there is, and I just did it. I bought a Siser Juliet. I got tired of the install/uninstall/reinstall/recalibrate/rinse, repeat. I realized my love for Cricut died when I started wincing/groaning whenever I had to open DS. I didn't mind their proprietary attitude toward their own content, but not letting me keep my own?!? In this day and age? Not being able to delete multiple images or projects -instead of having to do every. single. one. separately? Who does that anymore? Cricut was my best friend for a long time, but I guess I have outgrown it. It was easy to learn, but I want to be happy crafting again, and that means leaving it behind. I wish you well, sweet Tanner. You've been my rock and I appreciate you! Good luck. If they don't listen to you, well... they don't deserve to be around anymore. Oh yeah, and recently the bluetooth decided not to play anymore. Luckily I could still connect USB. (That was the last straw.)

Omg Yes! I am so proud that finally a cricut influencer has stepped up and said something . I’m on my fourth cricut machine and like pretty much have it mastered, but all my friends went out and bought a cricut and they all want me to teach them and I just don’t even want to be bothered. It’ll just be running different tomorrow or not running at all, so I’d have to re-teach them. 👏👏👏 So I thank you for speaking up.

100% correct Tanner! I recently have had problems with having to relaunch design space. saving images takes so long. I hope they work the bugs out and fine tune all the issues! thank you for addressing the issues! hopefully Cricut is listening.

I love my Cricut but i have started researching other machines. Thank you Tanner for pulling this issue to the surface. The software needs work and I'd be thrilled to keep my Cricut if it does

Absolutely spot on perfection! I think what you have discussed shows a true passion for this and your team. Same issues here, same confusion… different day. Although I am not newer to Cricut, I am slow to process info and cannot do it daily. However- Tanner, you are my fav to learn from!

I’m a huge Cricut fan. 20 years strong. I have all machines except Venture. I create everyday. I have no problems EVER. EVER. It logs on and fires up every single time. Perfect cutting. Every time.

When I first bought my cricut I couldn’t believe how hard it was to navigate through the design space software. I also cannot believe how expensive everything was even with the subscription. I ended up buying canva and uploading my designs to cricut when I wanted to use my explorer 3. The machine is absolutely amazing. The cricut design space, not so much. Now I am by far a beginner and have a TON to learn. But my first reaction to design space was that they are more interested in getting as much money as possible than fixing issues and being loyal to their customers.

thank you!!! we appreciate you stepping up 🙂

WOW...repeat...WOW! Like one of the other comments, I thought it was me. I've been using a Cricuit since the little 'personal machine' with layover keypads/cartridges, I personally purchased to use at my job - 18+ years! I am NOT an expert but have done work and personal projects with each of the machines for employer, family, friends, etc. I have been using the Maker for quite a few years and perfectly happy with it as I have been retired for 11 years. Cricuit customer service has always been exceptional - I haven't had to call them in a long time. But, as you were describing, there have been crazy issues. I just have not taken the time to call and say 'hey, what's the deal with this...'. I will be watching for updates from them and your site. It's comforting knowing I'm not alone in this. I do love my Cricuit machine and software. Please Cricuit, pay attention, keep up the good service and product - that is such a rarity these days.

I am 1 year in this fantastic group of crafters and have gotten to a point where I can now see how much Cricut could improve software! I have been getting extremely frustrated with these glitches that I’ve taken time off from the stress!! Tanner, I absolutely love that you have addressed ’The Elephant in the Room’. Everything you’ve said is nothing but the truth. We, as crafters, dedicated to this awesome company called Cricut, SHOULD expect nothing but the very best! We are contributing to this company and the product should produce excellence!! Thank you so much for your time and passion of this company.

Love, love, love that you made this video. I couldn’t agree more. I have taken a break from Cricut because of some of the frustration I was having, which I now know it wasn’t me. Thank you Tanner! I agree about the mat being recognized as 12x24 instead of 12x12. I really thought it was something I did. And,I can’t tell you how frustrating it was to try and find images that I know I added to my design space. Craziness I tell you! I really hope Cricut will step up and own these glitches and fix them. Thank you for being our advocate!

Thank you, tanner!updates are an extremely time-consuming thing to do! Cricut needs to add you and your Makers team to their brand dept! Really!! Love you all at Makers!

OH MY GOODNESS!!! THANK YOU! I am currently a minimal crafter, wanting to get back into crafting more often. I thought it was me and that I just need to spend more time learning the newer way of doing things. I have owned cricut since the beginning with their very first machine. I don’t have the latest and greatest(air 2 and joy) but the software is constantly glitching and I just assumed its because I don’t own the maker or a 3. Tanner, thank you sincerely for addressing this issue. Maybe they will hear our cries and address this. I have always loved and supported Cricut and I think it is time they realize where their bread and butter come from. The people, the simple Crafters!❤

Thank you!!! so much Tanner for this video. I thought that I was doing something wrong. I was using my Cricut the other day and got so frustrated with the screen freezing the system logging me off . You name I had the problem then I updated my machine and then experienced more problems. I tried calling customer service and, of course, was on hold forever and ended up hanging up. I pay for Cricut access subscription, and I am with others. If it doesn't get better, I will end my subscription. They can't continue to take our money and not correct these problems. Thank you! Once again.😊

1. Thank you SO MUCH for making this video that confirms that it isn’t just me. It is so validating to hear a professional confirm that the struggle is real. 2. Thank you for the tone of your video-I, too, want to see Cricut come up with good solutions to the current problems and have users’ opinions of their products and the whole Cricut crafting experience become positive again. I hope Cricut is listening. But if not, the crafters they are ignoring today will reshape the market around other products that work. 3. I have experienced extreme slowdowns, crashes, and glitches when trying to implement all but the simplest designs in Design Space. Even downloadable projects from the Cricut library have problems. I reached a level of frustration on my last few projects that made me conclude that I am going to abandon native Design Space in favor of other tools (possibly Inkscape or Canva) that will allow me to create importable SVG files. And even then I am prepared to be frustrated again when the import/upload does not work properly, or results in cuts that do not have the proper registration, alignment, borders, or sizing. 4. The new features that have been added fairly recently to Design Space, while nice, do not compensate for the fundamentals not working. I should not be able to cause a literal software corruption or crash while implementing a design. (Yes, I literally had to re-download the app to recover from a problem.) 5. It doesn’t matter to me whether Cricut ends up keeping Design Space and bringing it up to workable standards, or transitioning to outside software that they can adapt to their machine interface. I just want to enjoy my Cricut again!

Thank you so much for addressing this, you and your team have been my "go to crew" for inspiration even before I received my air 2 a few years ago. I've been on a seasonal layoff for a few months now and this is prime crafting time for me but thanks to design space I don't even want to look at my Cricut anymore. My computer is WAY overpowered ( I built it a month after I got my Cricut and was built for video and audio editing) and so is my internet connection so I have always known it was software issue. I just don't understand how they can release updates without sufficient testing to be sure there are no problems. I am sincerely hoping that the cricut team watch this video and take it and out comments to heart. New features are nice and all but I would rather have software that is stable and reliable than have new features that I might never use. Updated features should be an optional update to keep the software stable.