The Apple Store's $1,000,000,000 Secret

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Mrwhosetheboss

Mrwhosetheboss

11 ай бұрын

The secret psychology behind Apple Stores!
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Пікірлер: 4 100
@Mrwhosetheboss
@Mrwhosetheboss 11 ай бұрын
Next time you go into an Apple store see if you notice these things in action! 😳 Quick correction! 76 degrees is the angle between the top half of the laptops and the table, not the angle between the base of the laptops and the top half! For the (pretty hilarious) video of me comparing Apple vs Samsung's customer service: kzfaq.info/get/bejne/kJ2Zdamc0by5j30.html
@RankyTev
@RankyTev 11 ай бұрын
Sure thing
@cricketgoldYT
@cricketgoldYT 11 ай бұрын
Ok I will!
@Blakwinq.
@Blakwinq. 11 ай бұрын
MrWhoseTheBoss never fails to us up to date with the new tech.
@findoutthecar8162
@findoutthecar8162 11 ай бұрын
1st
@pbbob1
@pbbob1 11 ай бұрын
Hi
@vamos419
@vamos419 11 ай бұрын
As a former employee at Apple, there is also one more “trick” they use. Most of their stores are designed to use natural light during the day and don’t use any artificial light. This is supposed to keep the customers from feeling drowsy and be more attentive.
@Anas-1220
@Anas-1220 11 ай бұрын
😮
@michaellowe7179
@michaellowe7179 11 ай бұрын
Noooooo
@AVLmotorsport
@AVLmotorsport 11 ай бұрын
its the opposite in schools in the us 😅😅
@1DERProductions
@1DERProductions 11 ай бұрын
Totally make sense even more that you want to see the products in their natural form.
@AVLmotorsport
@AVLmotorsport 11 ай бұрын
@MASONNET I sleep within 15 mins of first period lmao, idk how i passed high school lol
@Y0utub3me
@Y0utub3me 11 ай бұрын
Recently went to the Apple Store on 5th Ave NYC. Definitely had to physically adjust the screens to get a better viewing angle on the laptops. I was getting got without even knowing! Akin to how Disney was incredibly meticulous when building out the layouts of his parks. Fascinating stuff.
@jhitom
@jhitom 11 ай бұрын
😕
@michaellowe7179
@michaellowe7179 11 ай бұрын
The pain
@Rjgames231
@Rjgames231 11 ай бұрын
Pain
@estton
@estton 11 ай бұрын
Nyc lets go
@test1122lol
@test1122lol 11 ай бұрын
That's literally what Andrew Tate has been saying the whole time... Everything around you is purposefully designed to program your mind
@djross95
@djross95 10 ай бұрын
Having worked for Apple as a salesperson in two of their stores, I can vouch for the content of Arun's video. No one obsesses more about small details than Apple. It's kinda creepy, but also effective!
@Theunicorn2012
@Theunicorn2012 10 ай бұрын
Having worked for Apple as a salesperson in two of their stores, I can vouch for the content of Arun's video. No one obseses more about small details than Apple. It's kinda creepy, but also effective!
@Roban554
@Roban554 9 ай бұрын
Having not worked for Apple as a salesperson in two of their stores, I can vouch for the content of Arun's video. No one obseses more about small details than Apple. It's kinda creepy, but also effective!
@ChristopherJungBFA
@ChristopherJungBFA 9 ай бұрын
Having worked for Apple as a salesperson in 2 of their stores, I can vouch for most of the content in Arun’s video. We go through a week of reprogramming before ever working the floor that focuses more on convincing people into thinking we are their friends than having actual product knowledge. I was never instructed or suggested to not touch the products, though. We didn’t touch the products, because they are petrie dishes full of germs. We would only touch them to clean them at the end of shift and put on nitrile gloves and spray everything down with Swoosh or alcohol. I quit before Covid, so I imagine cleaning standards have only increased.
@JacksonCampbell
@JacksonCampbell 4 ай бұрын
Even creepier when you get deeper into it, like the Apple evangelists.
@nerdstark9002
@nerdstark9002 4 ай бұрын
Not as effective as some people think. Many people stay away from apple exactly because this aura of disingenuousness.
@Yoon1eee
@Yoon1eee 11 ай бұрын
Me walking to an Apple Store with 10$ 😭
@KinzShadow
@KinzShadow Ай бұрын
Me walking to the Apple Store with 0$ just to see them😭😭😭😭😭
@Jakeyb8888
@Jakeyb8888 Ай бұрын
Me not even going to an Apple Store in the first place
@FebruaryNinth2024
@FebruaryNinth2024 Ай бұрын
Fr
@GAMING_JOHNRobloxYT
@GAMING_JOHNRobloxYT Ай бұрын
Me walking In a apple store with 0$ just to play and touch it and say to my friends "GUYS OMG I TOUCHED THE NEW IPHONE 15 PRO MAX" 😂😂
@Kiwicatking
@Kiwicatking Ай бұрын
💀
@damnfreakingsien
@damnfreakingsien 11 ай бұрын
Another thing interesting is the overpriced accessories section. They make it so fun and easy for you to try any of the cases and straps and you might eventually buy them. It's like they're sublimely telling you: "our phone cases are awesome, try it!" They even have a 100% cash refund policy, effectively letting you "buy" the product, and bringing it home to try. I have never seen any other shops offering 100% refund based on change of mind. On the other hand, most tech shops tuck their cases away in boxes, and I find it a little intimidating to inconvenience the shop owner to let me try on the cases.
@sewerboio_0
@sewerboio_0 11 ай бұрын
Im sorry these bots took over your comment. I'll be your first human reply. I agree though, i went into a tech store and didnt ask to test a case, just bought it without and i regretted it
@sanketss84
@sanketss84 10 ай бұрын
you are absolutely correct on the cases part , apple store is the only place where I was able to try all the cases and watch straps , this is a huge revenue for apple as they cost a lost tbh. but they made sure you get to try the product unlike any other brand which capitalized on this idea.
@oreomydog1924
@oreomydog1924 10 ай бұрын
🍎: 📈 Other companies: 📉
@niranjanpandit6497
@niranjanpandit6497 4 ай бұрын
Yeah but the cases are severely overpriced and after buying an expensive apple product you don't feel like adding more things to the cart.
@damnfreakingsien
@damnfreakingsien 4 ай бұрын
@@niranjanpandit6497 If you're accounting just the cost of manufacturing, it is severely overpriced. just some plastic and micro-fibre fabric molded into a case. But if you're talking about providing a good user experience, Apple cases are certainly the best from my experience compared to the competition imo despite having it's fair share of flaws. Premium texture, comfortable to hold, easy to put on, easy to remove, stays in place, and provides sufficient protection. It is clear that the designers put in a lot more time and effort into designing every nook and cranny of the phone cases to make them feel as good as possible.
@Simalacrum
@Simalacrum 11 ай бұрын
This video goes really well alongside MKBHD's recent video about Apple's naming schemes - it contributes to a general language of Apple's business strategies.
@arkesh110
@arkesh110 11 ай бұрын
Wait everyone's username has an @ now
@abbyroberts1019
@abbyroberts1019 11 ай бұрын
Cool
@level1865
@level1865 11 ай бұрын
Not to sound rude , but am I the only ones that feels Arun's become a little biased towards apple. Not to sound like an Android fanboy, you can check my comment history defending apple in almost every single comment ever. But Arun has covered marketing and psychological tricks of Apple many times, and yes, they do generate the most profits in this business but they aren't the only successful players here. For example how and why samsung dominates the Asian market.
@monklord6098
@monklord6098 11 ай бұрын
@@level1865 they dont dominate because of marketing, but because of price. Most if not all "rich" or people who can afford apple in Asia tend to buy apple. Its just the cost of apple devices are more due to taxes and its base price being higher. Im saying this from seeing it first hand. Even in korea, most younger kids want apple because its just seen as more cool even tho samsung is from there.
@Anas-1220
@Anas-1220 11 ай бұрын
​@@arkesh110yeah man
@Conrad.Merkel
@Conrad.Merkel 9 ай бұрын
I remember in first grade we took a trip to the Apple Store to just use their products and make power points. Even though all the kids got confused and asked for help multiple time the Apple employee never got frustrated. Then to really wear the nostalgia of an Apple Store into our brains later they gave us hard drives with the power points we made on them
@RaavMedia
@RaavMedia 9 ай бұрын
5:09 …OMG .. can’t believe I missed watching this video till now. When I saw that clip, I thought .. hey that looks familiar .. and was totally surprised after seeing the source message!! Thanks a lot for sharing my clip ❤️❤️
@geeky_001
@geeky_001 2 ай бұрын
that's cool!
@spooky.-
@spooky.- 11 ай бұрын
Apples ability to get people obsessed and love their brand is unmatched.
@noobysanwich
@noobysanwich 11 ай бұрын
but they will always have one hater.
@catsballs9657
@catsballs9657 11 ай бұрын
@@noobysanwich apple cult member alert
@leonize2459
@leonize2459 11 ай бұрын
There is a sucker born every minute.
@leonize2459
@leonize2459 11 ай бұрын
@@noobysanwich Most people in the world know apple products are pretty garbage. They make products for the tech illiterate, always have always will.
@anujmchitale
@anujmchitale 11 ай бұрын
Well it's a cult, so hardly unmatched!
@Dogesomethin
@Dogesomethin 11 ай бұрын
Me as a kid: leaves every time with nothing
@xo.sophie45
@xo.sophie45 10 ай бұрын
I was at Apple for one of their “Today at Apple” classes and I showed them the problem with my iPad Air and there was two employees with me and one was new and held the ipad in her hands and the other one yelled at her and said that she was braking law and privacy and was Super Serious about privacy. This technique is used everywhere I guess. Even my mom was shocked
@jerkytoo8184
@jerkytoo8184 11 ай бұрын
I have to say, the minimalist and airy layout of an Apple store is quite appealing. With devices displayed in an uncluttered manner and with them ready for you to touch and use, it makes it feel like less of a store and more like a place where you can just walk in and play with expensive electronics. It puts you off guard and before you know it, you're buying a new phone. I've found the "Specialists" to be attentive, but not pushy.
@eishuno
@eishuno 11 ай бұрын
Yeah, no. If someone lacks the mental fortitude to not buy something they can't properly afford, just cuz they played with it once, they need help.
@jamesowings1934
@jamesowings1934 7 ай бұрын
​@@eishunoeven 5% of the people who walk in buying when they walk out is a huge selling point for what I built my business around. It's definitely made me a ton of money.
@eishuno
@eishuno 7 ай бұрын
@@jamesowings1934 hence my point about mental fortitude and financial competence. If one can afford it, amazing! go for it! But weak-minded, easily influenced individuals - well.
@Bespoke_Builds
@Bespoke_Builds 11 ай бұрын
Arun's videos are always put together so well, you can really see the production value. Lets get him more subs than Apple
@FrotLopOfficial
@FrotLopOfficial 11 ай бұрын
Sorry I cant help, I've been a subscriber for like 7 years
@aibel99
@aibel99 11 ай бұрын
Shut up
@mirhawk-plays
@mirhawk-plays 11 ай бұрын
We physically can’t I did the math
@jhitom
@jhitom 11 ай бұрын
Let's go!
@jimschips254
@jimschips254 11 ай бұрын
@@mirhawk-plays aight lemme see ur work
@BillionaireRSA
@BillionaireRSA 11 ай бұрын
In South Africa, queuing is still a common practice, especially when it comes to new device launches. It's interesting to note that certain malls have taken measures to streamline the process by having two separate iStores-one dedicated to contract sales and another for display purposes.
@animeguy6877
@animeguy6877 11 ай бұрын
The most amazing trick thy pulled off is making sure how light your purchase is. You wouldn't know you're holding a macbook. This is also felt in your wallet and bank account. Your wallet gets lighter than it's ever been. Truly futuristic stuff!
@doodskie999
@doodskie999 11 ай бұрын
As someone who worked with customer service. The reason why we dont use words that somewhat represent negative meaning is because we practice positive scripting
@acslater017
@acslater017 11 ай бұрын
“Sorry for the wait” = “Thanks for your patience” 😅
@martinspedding4210
@martinspedding4210 11 ай бұрын
Does that also explain why you never give any reasons why you should buy an Apple device rather a competitor... Very hard to have a normal interaction
@smolbun7351
@smolbun7351 11 ай бұрын
As an interior designer student, a lot of the interior elements like the layout, lighting and the placement of products and the simplistic aesthetic all play a role in promoting their brand and it was so interesting to see when I was doing my case studies cuz they actually think a lot to push customers to purchase, and it actually works! Also living in dubai, i can assure that the apple store balcony is insanely pretty and many just enter the store to go view the fountain and then end up purchasing though they never meant to. Ive considered too like its crazy
@happyfreeky
@happyfreeky 11 ай бұрын
I just wrote a post on FB about going long Apple because they’re so good at taking consumers’ hard earned money. This video confirms that. Yet even when I still loved Apple, these techniques never worked on me because I only went in when I needed an Apple product. These techniques almost seem as if they’re creating a hypnotic induction.
@theloz
@theloz 7 ай бұрын
Fascinating to hear about the employee handbook because it doesn’t reflect my most recent experience at all… I went to the Covent Garden store to buy my Apple Watch back in May, and despite there being few customers and several dozen staff at a loose end, I had to go and grab someone to come and take my money. I knew exactly what I wanted but after 10-15 minutes of aimless browsing I was ready to walk out!
@shibujha1
@shibujha1 11 ай бұрын
8:27 the fact that he made a whole cup printed to rick roll us indicate how much dedicated he is 🤣🤣🤣
@fitnesscat761
@fitnesscat761 11 ай бұрын
The fact that you did this comment to get likes which in indicates how much dedicated you are to seek attention from people
@gojo.catoru
@gojo.catoru 11 ай бұрын
​@@fitnesscat761same is applicable to you too
@LostInOrbit019
@LostInOrbit019 11 ай бұрын
@@fitnesscat761 He literally just wanted to share a fact that was hidden from the video, but worth noticing. Leave him alone.
@DragonOfTheMortalKombat
@DragonOfTheMortalKombat 11 ай бұрын
@@fitnesscat761 Who hurt you ?
@atpray
@atpray 11 ай бұрын
I didn’t notice that I got Rick rolled again 😂, thanks for pointing out
@kvb7772
@kvb7772 11 ай бұрын
doesn’t matter no trick would work on me, im broke
@rasperinlaboratories5392
@rasperinlaboratories5392 Ай бұрын
Yeah plus andriods better and open source
@kingbouncer1314
@kingbouncer1314 12 күн бұрын
Sounds like you've fallen for tricks too often...
@hiddendrifts
@hiddendrifts 6 күн бұрын
tricks usually don't work on me either. partly bc i, too, am broke, but also partly bc there's only two reasons i'd buy something. either it has some gimmick i'm interested in, or it has some function i'm interested in. apple products are usually one or the other, if not both
@yasserbanse
@yasserbanse 9 ай бұрын
This dude is genius.. . Didn't even realize he was advertising at the end of the video 😊
@insta360
@insta360 11 ай бұрын
If you’re wondering why you didn’t get Rickrolled, its because you weren’t paying attention 👀
@JaggedMedal
@JaggedMedal 10 ай бұрын
When is the X4?
@AdamForOnceWasTaken
@AdamForOnceWasTaken 6 ай бұрын
*pays attention*
@KurtisB
@KurtisB 11 ай бұрын
My nearest Apple Store’s technique to make sure I leave with an iPhone: Tell me the wait will be 2 hours and completely ignore me after that.
@Mrwhosetheboss
@Mrwhosetheboss 11 ай бұрын
😂
@costafilh0
@costafilh0 11 ай бұрын
Apple uses similar psychology tricks on their support to make the experience better even if it is slower to solve a problem. I used to work at apple care for a while and I always got strikes for solving problems too fast and not making the step by step they wanted me to do.
@Robert08010
@Robert08010 11 ай бұрын
Curious, did you work for apple directly or for a sub contractor? I worked apple care for a subcontractor until they lost the contract last year but they never said anything to us about going too fast. In fact, I remember being pestered to not stray into basic just showing them around territory.
@LK-cy5xe
@LK-cy5xe Ай бұрын
thanks for sharing
@johnwicky123
@johnwicky123 11 ай бұрын
I Love these yt taktics such as the “MR” taktic to make you feel more attached to the channel not just the person. i use it, it works i would love to hear what taktics you i use.
@DevilsAngel
@DevilsAngel 11 ай бұрын
10:17 design flaw in gimbal. Camera is blocked. 😂
@thepeasantlord217
@thepeasantlord217 11 ай бұрын
9:31 Sometimes banned words lists in employee handbooks can be interesting… for example, I work as a zip line tour guide, and we are literally not allowed to say the word “safe” when describing the zip line course or anything related to it. This is because it’s inherently dangerous and NOT safe. If a customer asks us if it’s safe, we can’t say yes - instead, we need to say something to the effect of “we do our best to mitigate all the risks.”
@1DERProductions
@1DERProductions 11 ай бұрын
I can certainly attest that my first experience with staff was amazing. My Airpods Max had suffered "Sweaty Ears" damage before I actually was aware it was a thing. Went in, had my meetup and I asked very nicely if there was any way they could try and reduce any repair/replace costs or some sort of bill me later option. I have AC+ on them and hoped they would just do a quick onsite replace. They had to send them to an off-site repair and promised free shipping of replacement if they couldn't repair. A few days later, old serial diappeared off my account and was replaced with a different set with a receipt saying $0 cost.
@UnjustifiedRecs
@UnjustifiedRecs 11 ай бұрын
So you pay for a service and received that service? Wild, what a GREAT company 😂
@rnathanielryaan2034
@rnathanielryaan2034 11 ай бұрын
@@UnjustifiedRecs dude exactly i have an iphone 14 pro max and the "genius" told me hey man dont get applecare now cos i see a scuff on ur phone. i travelled out for 4 hours for him to be a hipster dickwad
@rexacion
@rexacion 11 ай бұрын
@@UnjustifiedRecs he didnt pay, it said it at the end. did you even read it??
@Ben21756
@Ben21756 11 ай бұрын
​@@rexacion Apple Care ain't free. He received a "free" replacement because he spent money on Apple Care+.
@1DERProductions
@1DERProductions 11 ай бұрын
I was informed they may be a service charge via the iPad they handed me to confirm I consent to have the headset shipped for repair offsite. It also felt unusually good, psychology is weird! 😁
@stevesmith7412
@stevesmith7412 11 ай бұрын
Your point on employees not touching the product is true. During my training, we learned to guide one another through the process of showing a product whilst sitting on our hands and back to back. You’ve scratched the surface here, but so many more tricks were deployed,
@Philip11v22
@Philip11v22 7 ай бұрын
Thanks Arub, great quality video and learned new things.
@reihanboo
@reihanboo 11 ай бұрын
Pretty weird cut at 6:00
@ILoveMath_Cats_Coding
@ILoveMath_Cats_Coding 11 ай бұрын
Like sssniperwolf
@NewtGQ
@NewtGQ 11 ай бұрын
Apple always pays way more attention with selling their products. They make it an event whenever you buy anything from them. Even a charger or something is a cool experience to open.
@meloney
@meloney 11 ай бұрын
Kinda sad that it has to be an event, since apple (and many other brands) are so greedy that they won't give one with the phone.
@paradiselost9946
@paradiselost9946 11 ай бұрын
@@meloney apple is the greedy one? naw, theyre just using the fact that its the CUSTOMERS who are greedy. greedy for social acceptance. greedy for a new "experience" in a world of vapid make-believe. greedy to get one up on "the joneses". greedy for attention. its amusing that the people at the top of the food chain, well... yeah, theyre greedy... cus theyre just like everyone else. they want their shiny car and their big fat mansion and their jetsetting lifestyle, staying at yet another 10star resort... call me mad, but whenever i see photos of "luxury resorts" i always ask myself... what exactly do you DO there? cus i consider luxury the freedom to go dig a hole in my backyard without anyone telling me not to, interfering, or making a scene of it. my hole. my backyard. go away. no-one advertises holes except earth moving companies :( strange, you see useless junk like iphones and itunes advertised all day long. cant say i have EVER seen an advertisement for a hitachi 10T excavator, or a euclid dumptruck, or maybe... even just a little bobcat... stuff that gets used. serves some sort of purpose.
@nodignitynomanners
@nodignitynomanners 11 ай бұрын
I think I'm the one and only person who left apple store without buying anything
@Solo_Score8193
@Solo_Score8193 Ай бұрын
Same
@WesternV-R
@WesternV-R 27 күн бұрын
Same 5:29
@robotomo4249
@robotomo4249 11 ай бұрын
Going into an Apple store is an experience in itself. Here in Sydney, Australia, the Apple store is a huge three story store. Glass on the front, bit on the sides andd even a bit on the roof. There is a huge hanging Apple logo at the centre. The coolest part however, are the stairs at the back. These stairs are made of glass, these stairs are surrounded by the famous "Apple grey" walls and white circular lights from underneath, it really makes it something special. Meanwhile, the Samsung store down the street is tiny compared to the Apple store. It's nice and the people there are kind and helpful, but it does not compare at all to the Apple store not so far down the street!
@Aa-nk8qb
@Aa-nk8qb 11 ай бұрын
It always surprised me that the cash desk is NEVER visible in the Apple stores. Not even in online pictures.
@Aa-nk8qb
@Aa-nk8qb 11 ай бұрын
Now I understandy why.
@cresild_a
@cresild_a 11 ай бұрын
i paid partially in cash for my phone and ngl i was kind of curious how they were going to handle the cash! you never see any registers so i assumed they would take my money and head to a back room but imagine my surprise when a hidden drawer OPENED right at the table the specialist took me to 🤣🤣🤣🤣 in retrospect, i should have seen the hidden drawer coming, because duh!!!
@R34_Fanboy356
@R34_Fanboy356 11 ай бұрын
Mrwhosetheboss is the type of guy to make us laugh while still giving us information
@_random_kid_
@_random_kid_ 11 ай бұрын
@Don't Read My Profile Photo stop!!
@Shinning-_-STAR
@Shinning-_-STAR 11 ай бұрын
Are you a jacksucksatlife fan
@quango2707
@quango2707 11 ай бұрын
@Don't Read My Profile Photo noted, wont
@Co0l_Dud
@Co0l_Dud 11 ай бұрын
Sus name 🤨
@Dutchy4564
@Dutchy4564 11 ай бұрын
​​@@Shinning-_-STAR yes he is
@the-secrettutorials
@the-secrettutorials 11 ай бұрын
Love the marketing related content lately 👍🏻
@Yt_montyplays
@Yt_montyplays 10 ай бұрын
*mrwhostheboss always finds a way to rickroll us 😂*
@Terrobility
@Terrobility 11 ай бұрын
I work at a UK network and it's crazy how much of this I do in the sales process without realising I do it. Forcing touch by getting customers to pull out clamped devices, gesturing while they're holding it, keeping POS hidden away, being way too easy to walk in, never making the customer feel like a burden, and so on. I was just doing it because that's how my boss taught me. Always interesting to hear the logic and reasoning behind it.
@daguilar5244
@daguilar5244 11 ай бұрын
Will admit the only experiences I've had with apple is being push away if there was no meeting time set, even when there was a meeting scheduled, nobody approached us, so not knowing what to do I approached a worker only to be told that I needed to locate the person in charge of checking in. I wasn't the only one in these situations, when looking through the glass you'd be able to see half the room not being helped as they stand on the sides of the room. I know not all apple stores are like this, so far it has only been my experiences, maybe wrong timing or something.
@mikikeiko2162
@mikikeiko2162 11 ай бұрын
Most apple stores have a people in the front (with ipads) usually greeting everyone. You need to approach them for help and they will find someone. Also because everyone has the same uniform, its easy to get confused between technicians, managers and sales people. Its to note that the people standing in the side could be technicians/sales people, so unless you have already mentioned this to the people in the front, they will assume no one needs their help.
@Henry_Jr_Watsson
@Henry_Jr_Watsson 11 ай бұрын
Yep. Same here in The Netherlands, Amsterdam. No appointment = just go home basically 🤣
@marcustmusic
@marcustmusic 5 ай бұрын
My Apple Store pulls of these tricks pretty well. I almost never had a bad experience with dealing with customer support or Genius Bar appointments (although annoying to have to go through them at all). When my AirPods Pro straight up stop working, they replaced both my buds the same day I came in for a visit for a future-recent purchase I made. And when I bought my M1 MacBook Air, the Apple employee in charge of the MacBook Airs suggested to buy the M2 MB Air but I knew I wanted and be happier with the M1, she didn't press any further and sale went off without a hitch. And that's the thing about being an Apple customer, yes their products are incredibly expensive at times but the customer support and near flawless execution is what keeps winning me over to their side, even if there are weird quirks from time-to-time. I never had a customer support experience that was almost as flawless as Apple's.
@relaxing_walks
@relaxing_walks 9 ай бұрын
One thing i noticed when they make an appointment is they take down the general details of what you are wearing and what you look like as well as your problem. That way when its your turn, a Specialist can come and find you as opposed to calling your name or giving you a number and you go to a certain location in the store and stand and wait. All designed for you to browse around - genius!
@dejesus360
@dejesus360 11 ай бұрын
I bought Airtags for my daughter as a last-minute Christmas gift. Picked it up at the store (quicker than shipping to my home) and I was let to wait forever. While I was waiting, I started using my Galaxy S22+ just casually. I eventually started playing games really loud. The quickly got my product and let me leave. Those place are really stuffy...
@The_Spooky_Boi
@The_Spooky_Boi 11 ай бұрын
5:55 a lil bit of a video glitch there, but that's OK TAKE OVER APPLE ARUN AND MAKE THE NEW BEST PHONE
@alejandromorazan3420
@alejandromorazan3420 11 ай бұрын
Omg those doors at 7:57, they look so weird yet i love them, it looks like the entrance to the void, to the unknown, to nowhere, it looks cool, something about the hall looking empty and slightly darker, looks like something i would see in dreams, or a video game where the details havent loaded, love it, also reminds me of an old house back in my country with a similar style
@theworm7156
@theworm7156 9 ай бұрын
Damn bro wrote a whole paragraph about a not well lit hallway in an Apple Store which you’re probably not meant to go to
@DamZmlMemesLol
@DamZmlMemesLol 11 ай бұрын
1:29 "This is all part of the *seduction* process" im really invested now
@technologyexplained
@technologyexplained 11 ай бұрын
0:29 "By encouraging you to touch their product, they're actually increasing your sense of ownership of the product" 😂 Arun barely managed to say this while controlling his laughter 😂
@The_morning_star_TMS
@The_morning_star_TMS 11 ай бұрын
😂😂😂😂
@ViKKiXKrishVarma69
@ViKKiXKrishVarma69 11 ай бұрын
@Mrwhosetheboss I’m planning to Apple Watch, with both GPS+Cellular models, I’m currently confused which one to choose from either the SE 2nd generation or Series 7 GPS or Series 8, I’m aware about the feature differences between these three models or should I wait for Series X to be launched this September and when the prices goes down then make a purchase, please suggest as I need an expert advice
@tonitackerx9790
@tonitackerx9790 7 ай бұрын
What I love about the Apple Store near me is that its the only place where you can actually get to know the products. Like, in my local tech store, the phones are anchored to the desk with a spring, that makes it impossible to determine the true weight and feel of holding them. Also, you cannot wear Apple Watches because if theyre on display, they are always fixed to the table. Airpods Max were available only by picking a cardbox sign to the cash desk and then getting the product. Sadly, even Apple has not yet found a hygienic solution to testing in ear Airpods. But their take on customer friendly product showcasing is awesome
@BishalKhan01
@BishalKhan01 11 ай бұрын
Arun's videos consistently showcase exceptional production value, reflecting the tremendous effort put into crafting each piece of content. With such attention to detail and quality, it's no wonder his channel is thriving. Let's continue supporting Arun's incredible work and strive to surpass even the subscriber count of Apple!
@NTGuides
@NTGuides 11 ай бұрын
I've actually had first hand experience many times with this: I had to use messaging support and they made me feel welcome whilst they also fixed my software problems on my apple watch S4, which was bootlooping at the time
@infamouzdekay
@infamouzdekay 11 ай бұрын
I cant be the only one who remembers the era when we use to go into apple stores, record videos & post them online to show our friends 😂 so this theory is just extremely accurate
@Dalamanofc
@Dalamanofc 11 ай бұрын
Hey Arun just wanted to say good video! But I have a question (completely unrelated to this video), Opera (One of your sponsors in a random video) Used your footage for an ad, Idk if your notified about this but I did see the ad on KZfaq. Anyways great videos lately
@anand_kv__
@anand_kv__ 11 ай бұрын
I remember my experience at the Dubai Apple store. It was my first time at an Apple store, and just like you said, there is something that drags us into the Store without us even knowing it.
@_Ali.
@_Ali. 11 ай бұрын
3:16 Ok dude, can we just take a minute to appreciate the Hollywood-esq cinematography creeping into your vids.
@chrish7262
@chrish7262 10 ай бұрын
Hey buddy! Love your channel, was wondering if you could do a review on the Motorola razr plus .. if already have could you provide a link
@dominicvelasco4953
@dominicvelasco4953 8 ай бұрын
This is very true, I've been going in and out of a Power Mac Center close to where I leave and every time I go there I always get the sense of buying an Apple product, and after a while I got the Samsung Galaxy S23 Ultra.
@Avalon_1991
@Avalon_1991 11 ай бұрын
To be fair, I went to an Apple store when my iPod Touch wasn't charging and they helped me free of charge. It was pretty simple as the connection point was dirty which I didn't think of. They could easily have said I would need to send it away for repair or something which they could have charged me for. It was simple but I liked it. It was like when my sister's laptop was out of the repair warranty with John Lewis but they still fixed it for free. I bought a TV there because of that.
@the_anarchi2t717
@the_anarchi2t717 11 ай бұрын
Same I had the xs max when it was the latest phone my charging ports and speaker grills was caked in normal pocket dust they cleaned it free of charge. I don’t think they’d do that with my 14 pro max 🤣🤣🤣🤣🤣🤣🤣
@Anas-1220
@Anas-1220 11 ай бұрын
omg
@kitten-whisperer
@kitten-whisperer 11 ай бұрын
That's rare.
@alter112
@alter112 11 ай бұрын
they probs got fired by tim crook
@noobytgaming8970
@noobytgaming8970 11 ай бұрын
I don't know about you Arun but at 0:20 the angle shown is clearly more than 90 degrees. Correct me if im wrong😅 I am not the best at math lol🥴🤓
@garvitpandia8083
@garvitpandia8083 11 ай бұрын
That's what I was wondering. The editor marked the angle on the wrong side i guess
@Tendee
@Tendee 11 ай бұрын
@@garvitpandia8083No, on both sides it's more than 90. idk what it is.
@silenced_pug4010
@silenced_pug4010 11 ай бұрын
​@@TendeeIt can't be both larger than 90 degrees. The other side is 76 degrees
@Tendee
@Tendee 11 ай бұрын
@@silenced_pug4010 The other angle is a reflex angle. (remember, there are 360 degrees of an angle, so 180 is straight. A straight line is called a straight angle, with both sider 180 degrees). A right angle is more than 76 degrees, and there's almost three right angles if you put that angle on the other side.
@silenced_pug4010
@silenced_pug4010 11 ай бұрын
@@Tendee I know but we are talking about the horizontal plane (the table) where the sun is 180
@Errcyco
@Errcyco 10 ай бұрын
I moved over all my hardware to Apple starting in 2019 and finishing up this year. I’m way more happy than I was using android and windows. The quality of my MacBook versus my old Dell is insane, and the Dell cost $1200 more than my Air lol.
@JesseHMW
@JesseHMW 11 ай бұрын
Im reminded of a time two years ago i brought in my mac cause i was having storage issues and wound up talking to the employee helping me for over an hour and wound up walking out having bought a new computer and finding a new band i liked cause this guy was a musician on the side and connected with me as a stage manager over it.
@tasminsalahuddin1654
@tasminsalahuddin1654 11 ай бұрын
Thanks a lot for making videos like this! Your videos make our days even more better! Always wait for your videos! Love them!
@reviewsontech
@reviewsontech 11 ай бұрын
The patience you have, finding all this out and making it simple for us to keep in our minds is amazing bro! 😊
@Stubzgaming
@Stubzgaming 10 ай бұрын
Great video I do enjoy this channel, Thankyou
@tashasgran
@tashasgran 8 ай бұрын
I took my granddaughter to an ‘Apple Walk’ taking our own phones and getting advice on taking and editing. Both of us really enjoyed it. A great cheap way of entertaining 8 - 13 year olds.
@froydinger
@froydinger 11 ай бұрын
Former apple retail here- they definitely do not specify wether to touch the floor models or not. In fact they encourage us to use those vs our personal devices to show things because we don't want to show our personal info
@froydinger
@froydinger 11 ай бұрын
and when on a beta you are never to show the customer. even if its a public beta
@farzanelyassi
@farzanelyassi 11 ай бұрын
0:15 well, im pretty sure that angel you marked out is biyger than 90 degrees...
@CoolCoder10
@CoolCoder10 11 ай бұрын
I want to know which Apple Store you went to because the one I usually go to doesn’t have all the products on display
@DavidGalich77
@DavidGalich77 8 ай бұрын
That was great how your broke that down. Taking some pointers. LOL :)
@M0SSE4TER
@M0SSE4TER 11 ай бұрын
Cv
@Gamer-Jeet
@Gamer-Jeet 11 ай бұрын
Ur first
@cricketgoldYT
@cricketgoldYT 11 ай бұрын
Your first
@EerieYetSoothing
@EerieYetSoothing 11 ай бұрын
CeX
@Galaxy304_VR
@Galaxy304_VR 11 ай бұрын
Ya first congrats 🎉🎉🎉
@LOL-zu9ro
@LOL-zu9ro 11 ай бұрын
Your first
@Fasansola
@Fasansola 11 ай бұрын
Thanks, Arun for this amazing research you've done into building a marketing team and brand like that at Apple.
@tariqtalha1215
@tariqtalha1215 9 ай бұрын
Hi
@TechnicLegoEngineer
@TechnicLegoEngineer 2 ай бұрын
its Aaron. i know its spellled dumb but it just is.
@luminescentlophorina5108
@luminescentlophorina5108 11 ай бұрын
I had a family member who worked on the designing and building the New York Apple Store. And I can confirm the architecture myths are true 👍
@Shirley36
@Shirley36 8 ай бұрын
0:15 ok this might be a stupid question but how is that 76 degrees when they're opened up at an angle greater than 90 degrees (straight up)??? unless they're measuring 76 degrees from the opposite side???
@SahilP2648
@SahilP2648 11 ай бұрын
I can tell you this for sure. I am not sure if I am willing to pay $3500 for the Vison Pro, but I am going to book an appointment to experience it, even if it takes me months for queue. Partly because I want to experience it and partly because Apple is one of the only companies that have all devices available for a demo, so I know for sure there will be demos being setup at stores.
@paradiselost9946
@paradiselost9946 11 ай бұрын
and what shall this vison pro do for you? in thirty years time, will you be telling your grandchildren proudly how you lined up all week for a shiny box with lights on it? will it leave a permanent record of your existence, become a monument? lol. nah. three years, yet another tawdry bauble thrown into landfill. obsolete, outdated, no longer "fashionable". i dont want to "experience" it as its not an experience worth experiencing. much better to just sit here in the sunshine, watching the frost melt, the chjickens bouncing around on the lawn, that i didnt need to pay subscription fees or unlock anything other than my lazy urge to stay in bed... thats an experience. seems more... real than a box that beeps and plays tunes. man, the future is bright. nursing homes and retirement villages full of senile old fuddy duddies with digitally altered photos of their lifetime to remind them of how things werent. all those selfies of bloated lips and food that was eaten, and found to be revolting, gave them the squirts for three days but that doesnt matter because the photo looked great after some manipulation and it had lots of likes and upvotes on "enter social media platform thats currently in vogue". all that plastic surgery sagging and leaking... all those millions of dollars spent on cosmetics and fashion and other unessentials. that lifetime spent chasing tawdry baubles, insubstantial bling, vapid momentary satisfaction... lol. as you may be aware, advertising doesnt work on me. in fact... it has the exact opposite effect :) everythings bullshit and im not swallowing ANY of it.
@viditshah1622
@viditshah1622 11 ай бұрын
Really love the fact that how Arun really likes to keep the transparency with his audience.. like just a 2 second clip in the end with the green screen did it for me!
@thekwoka4707
@thekwoka4707 11 ай бұрын
The Singapore one is also cool because it connects to the mall under the water as well. In the video you can see the escalators coming up. There is more shop down there and the underground walkway. Nearby there is a Louis Vuitton space that does the same thing, but isn't a ball. I didn't find the Dubai store to be that special. And even when I bought apply stuff in Singapore, I went to the Jewel, not MBS
@chiaralitta8059
@chiaralitta8059 24 күн бұрын
@Mrwhosetheboss thanks for this video, it was really interesting. I would have a question related to apple store and I hope that you or someone else in this chat has a answer for me: as you said apple store are characterized by the absence of cash desks and the transaktions are made by Ipods. However the possibility of cash-payment has to be given to the customer and I was wondering how they do this. Are there cash-drawers spread in the tabels? Or how do they do?
@jessicablueheart9772
@jessicablueheart9772 11 ай бұрын
It's amazing how arun shows us the psychological ways the Apple company works and the ways it sells their stuff. I wonder if he will do a video of a different phone tech company like how he did this one. These are so well made keep it up man. 🎉
@ashokhottin2205
@ashokhottin2205 11 ай бұрын
It's actually 104 degrees from the angle Arun has shown.....76 degrees is from the back of the laptop to the table 😅
@tfortoki705
@tfortoki705 11 ай бұрын
I noticed that too
@Twisted_Tow
@Twisted_Tow 11 ай бұрын
Their strategy definitely works. They got me, without me even knowing. Given, I drove 45 minutes to get there, so I fully intended on purchasing the 13 mini. I was going to buy a screen protector and a case elsewhere. They brought their neat little machine out and explained how the screen protector would be put on perfectly. Then showed me on another phone that was getting one applied. I thought, what the hell, go for it. I went ahead and got a case as well. All without knowing, or asking about the price. They kept me engaged with the experience. So well in fact, that I still don't have buyers remorse of purchasing their accessories. Kudos to the sales team on that one. I'm typically pretty stubborn in my ways. That being said, I will avoid that "Town Square" as much as possible 😂
@bj0urne
@bj0urne 7 ай бұрын
If the employees can't touch the products, then how can they reset the screen angle of the laptops after the first customer changes it?
@christianschmitt2409
@christianschmitt2409 11 ай бұрын
2:22 missed opporturnity to have Apple juice in there
@Someone_we113
@Someone_we113 11 ай бұрын
3:04 that’s the Abu Dhabi apple store!! I just reconned to remember it.
@cousinjuno
@cousinjuno 8 ай бұрын
I am extremely excited about the iring phone 15 pro Max in natural titanium. Coming from an s21 Altra I understand I'm giving up some zoom but I expect to be impressed by the other features especially connectivity and reception when I'm out and about if not for the Periscope lens I would be getting the s23 ultra or possibly the pixel 8 pro when it your video is entertaining and informative and you have a friend in Columbus Ohio :-)!
@hotpotgang
@hotpotgang 8 ай бұрын
The quality of the welcome you receive at the Apple Store varies, for example the store at the grove in Los Angeles has some of the coldest specialists I have ever met, they literally pretended not to see me and I had to actually find and try to talk to one of them. I don't buy apple products because of the warm personalities of the "specialists" or the store atmosphere, but rather because of their unmatched warranty coverage and quality of the apps.
@shaclo1512
@shaclo1512 4 ай бұрын
it's because you're a gang member, they are scared of you.
@kpikoeergtegf1184
@kpikoeergtegf1184 11 ай бұрын
I used to work for Apple until recently. Most things are right, but: not everyone is a specialist. Specialist is what we call the basic tier of employees. For more information you can always have a look at the job description website of Apple. I have also not seen an employee handbook for the five years I’ve been there. We never had banned words, just had to watch what we say do not be rude to any customers and have some common sense. Since I used to work at European Apple stores, I never used to have a big customer service smile since it would be considered as creepy where I’m from, and would just make our customers and myself uncomfortable. Just being empathetic towards customers and working efficiently was enough for Apple at the locations I used to work.
@sharmaakshat
@sharmaakshat 11 ай бұрын
Not applicable to Indians , we just click selfies and move on
@Youssef_Ragab_Kelany
@Youssef_Ragab_Kelany 10 ай бұрын
Could you make a comparison between S23 Ultra RAW Images And RAW images in high on iphone 14 pro max
@SpirintX
@SpirintX 11 ай бұрын
Bloody brilliant! Honestly didn’t know any of this! Thanks!
@durganshyadav5009
@durganshyadav5009 11 ай бұрын
8:32 NO WAY you are rick rolling us with that cup 😭😭😭😭
@user-xy3gk1gh9v
@user-xy3gk1gh9v 8 ай бұрын
Well now he is
@LqcasGod
@LqcasGod 11 ай бұрын
4:29 everywhere I go I look up where the store is and ask my parents if we could go to the shop ahah
@robertsalyers1351
@robertsalyers1351 16 күн бұрын
I Love your videos and the information that you provided on here. Thank you
@SaeedKhalifi
@SaeedKhalifi 11 ай бұрын
Very cool and detailed video as usual, keep up the good work ✌ 0:16 how's that 76 degrees? it's more than 90 degrees, something around 100-100 degrees, more or less
@arabadjiewww
@arabadjiewww 11 ай бұрын
To achieve a better viewing angle on the computers, I had to manually tilt the displays. I was being snatched without even realizing it! Similar to how Disney was so thorough while designing the layouts of his parks. It's fascinating.
@paradiselost9946
@paradiselost9946 11 ай бұрын
what was on the screen that was worth viewing? can you recall? so you can recall adjusting the screen, yet what was on the screen, the actual focus of your attention... was unimportant? trivial? so what was the point? when you take that attitude with things, you dont get duped. advertising is just psychological tactics. easily seen through, easily manipulated. theres this great game i play with salespersons... "what can it do for me?" so far, noone has told me exactly what an apple product can DO for me. there doesnt seem to be any advantage in owning one... but then im that person that knows what i want, what im going to do with it, and invariably... where to find it or what can be used as an alternative. and theres nothing an apple can do for me so i dont want one. easy :)
@ugtrembles
@ugtrembles 11 ай бұрын
As a HCI/UX Designer I approve this video. Yes, these psychological effects are important to know and while they may seem pretty simple, everything is connected and contributes to larger goal of a user.
@JacksonCampbell
@JacksonCampbell 4 ай бұрын
*goal of the company
@ugtrembles
@ugtrembles 4 ай бұрын
Haha that too@@JacksonCampbell
@raghuram6913
@raghuram6913 11 ай бұрын
5:35 I didn't know why I was vibing, until I rewinded the video and heard the...
@rev.tylermallari3899
@rev.tylermallari3899 9 ай бұрын
Kindness is the quality of being friendly, generous, and considerate. It is a behavior marked by ethical characteristics, a pleasant disposition, and a concern for others. Kindness is often considered as a virtue, and is recognized as a value in many cultures and religions. It can be demonstrated through both words and actions, and is considered to be an important part of being a good person.
@iamthematti
@iamthematti 11 ай бұрын
As a someone who just loves to walk around all the electronics stores and see all the cool stuff from... washing machines to bluetooth headphones i would love to visit apple store some day. Just dont remember seeing any here in finland
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