An example of how business should be ran. With respect and honesty with the client.

As a fellow Engineer, I love the integrity shown here. Although disappointing to yourselves, you found a massive issue that couldn’t be ignored and worked to fix it, in the end coming up with an impressive innovative solution. You only get better by learning from your mistakes. Awesome job everyone.

I've used a lot of different pressure vessels in this hobby, and all have that same risk of injury from flying lids. It's good to see that you spent the effort to find a way to mitigate it. BTW, LOVE LOVE LOVE the simplicity and lower cost of single bucket style (non-conical) pressure fermenters, and yours looks so very nice.

Happy you didn't actually hurt yourself mate . Huge props for the way your going about this. It's tricky as a creator to show mistakes sometimes, doubly so when it's in relation to a product you have tons of resources already sunk into. Much respect for being honest and transparent. Even more for developing a solid product to solve the problem!

Now I want to order one. I love the fact that you came clean on this and stand by the product and would be excited to have one.

Transparency is the cornerstone of a good business. Well done

Team, I can completely sympathize with the pain you're going through with the production run from personal experience. Remedying fielded units is a nightmare. Delaying and correcting is absolutely the right move. The concept is solid and the potential is obvious. Keep doing what you are doing. You folks rock and I look forward to ordering my second keg!

If more businesses would be like this it would be great for everyone and helps the community grow

I dont think people understand the fact there was nothing wrong with it BUT you still didnt want to put anyone in harms way is really unheard of these days. Bravo guys .

I've been considering getting into brewing again after a 12 year haitus, and have been evaluating where to buy my stuff. I think this just solidified a future purchase with you guys. Love seeing companies do the right thing.

Glad to see you care about the home brewer!!!

I don't currently own any Clawhammer stuff, but this type of commitment to honesty, transparency, safety, and customer satisfaction will definitely move their products to the top of my list if they suit my future needs. Great job to y'all, empathy to folks waiting for product!

I wish all businesses would be this transparent. Been using your system for years. I’m proud to say I am a customer of yours. Ethics and safety first.

I can't compliment you and your team enough on your diligence and focus on safety for your customers. This isn't something that many companies these days would put even a moments thought into. Bravo.

Trailblazers in the industry. Having been injured in a distillery and sustained some serious burns from a triclamp under pressure (steam), I 100% respect this.

Not a single negative comment. Love it! Great company! Always loved your integrity and best customer service I’ve ever had. Keep up the great work!

Tough decision, I'm sure, but we all appreciate you guys making the right call. One of the reasons we all support you. Keep it up.

Videos like this make me more secure in the fact that I bought a system from you and makes me more excited to get a couple fermenters as well. You guys care and that matters. Cheers to you all! Thanks for having your customer's backs! Also, so someone who has almost seriously hurt himself with a pressurized projectile, I felt the look on your face in my bones. So scary and avoidable, but its so easy to get lost and forget a step. You guys really killed it again!

The honesty in this video makes me want to purchase the product.

Fair play to Clawhammer. Saw a problem. Dealt with it. Explained it. Not enough people like this in industry, never mind the homebrewing one.

This is the best video, I’ve ever seen. This is a product I will purchase. Claw hammer is now top of my list for brewing products. Bravo, seeing a company do right by its customers, restores my faith in people.

Stand up move Kyle. Too many businesses rush products with little regard for their customers. It’s clear this issue caused you significant stress and anxiety, but you persevered. Glad you weren’t hurt when that lid blew.

Kyle and team...absolutely the BEST team out there for their honesty, sincerity, great quality equipment and great vids! Can't wait to order mine for my brewery in the coming months!

I already had made the decision that when I upgrade my current equipment it will be with Clawhammer products; this video simply reinforces my opinion that this company has the best products out there.

Have been watching from a distance, but time to enter the hobby is coming closer. I will for sure be spending my money here-thank you for your honesty.

I've never heard of Clawhammer, but I'm now a fan. Great job to everyone on the team for putting time and money into safety. Pressurized tri-clamps are not a joke. At one place I worked, we used high pressure clamps on a specific 8" port because someone in the past had gotten a skull fracture when the standard clamp failed.

Waiting on a great product is always better than a rushed product! Great transparency and great to see a company not only focusing on the bottom line. Well done!

I appreciate the extra work you guys do and the attention to detail in your products. I can’t wait to get my two kegs and start doing 10gal batches on my clawhammer system.

Man! That was a close one! I'm glad you are OK. Also glad to see you take this issue so seriously and worked out a solution. As you say, most other companies would just slap a label on it and ship it.

If I had pre-ordered one, this video would have definitely soothed any hard feelings regarding the delay.

Upgrades look awesome guys!!! Safety and quality first, cheers 🍻

You are selling these to homebrewers, who drink while they brew. 100% you just saved someone's eye/life. Worth it.

Best and coolest company in the homebrew / distilling space by far

As a project manager and amateur brewer, this was a really cool video. I'm glad youtube recommended it, and may be tempted to order my own keg. :p

Great CEO, Great Video! I wish all the best to the Clawhammer Team!

I'm really amazed the straight forward style of recognizing and admitting a problem and not just charging forward profit minded. Exemplary business management, I salute you - Skål!

I applaud your transparency as a business and a designer. As a manufacturing engineer, this is a great example of Poka Yoke.

I've been considering both the 120V brewing system and this kegmenter...I'm even more sold now than before. So many companies will just "damn the issues - make those sales!" - so glad you've more integrity than that. Keep up the solid work. You can expect my orders very soon.

I applaud you guys for making the right decision on this product.

For anyone who has dealt with their support for their other products, their focus on providing the best product they can should not be a surprise. I have had to work with them twice, once of the times was for an issue that I don't even believe was their fault/problem. I was just contacting them to find how I could order a replacement part. In both cases they replaced the parts at no charge and basically no questions asked outside of sending a few photos. Their brew systems are top quality and so is their support. I go out of my way to rave to others about them.

Great work everyone. High integrity means a lot these days. I really appreciate the innovation you went through to make this safe and I’m glad you were not harmed. I’m looking forward to purchasing one of these in the future! They look great. Keep going!

There is so much to love about this video... 1. Most importantly, that Kyle wasn't injured and able to make the video. 2. The integrity - there are many reasons Brülosophy is happy to promote Clawhammer, and this is a big one. 3. The product - homebrewers have been talking about fermenter solutions for years, and Clawhammer actual created a product that we believe may very well revolutionize the way beer is fermented. Kudos to the Clawhammer Supply team!!

Kyle, I got mad respect for y’all doing what your doing here. Not only are you ensuring the safety of your customers, you’re taking a huge hit financially to make things right. Based on what you explained in this video, you guys are going to have something revolutionary and I will for sure buy one in the future when I can afford it. I already use your all in one 10 gallon 120v system, and it’s amazing to say the least. Looking forward to when these come out and how they perform. Such a game changer indeed. Cheers

Good on you for thinking of customers first!

Random video from a creator I never saw before about a project that I have no use for...but damn, interesting, and it's good to see someone putting project safety at a place of importance.

Glad to hear that my fermenter will be even safer. How ever long it takes I’m not asking for a refund

Well done guys. As an adament brewer and a mechanincal engineer I know more than most what is required when it comes to safety. You have come up with a new product and unfortuntely found yourself with a new issue.... but have come up with a pretty good way around it with what you have to work with.

Way to go guys, not only great ingenuity but great integrity!

Delays happen. Communication like this is key. I won't feel too bad now spending the extra for Clawhammer Supply products knowing that you are dedicated to making a great product and not just an acceptable one.

It seems like an ingenious and well thought-out solution. If only all companies were this conscientious. Kudos! (I'm so glad no one was hurt.)

Great video and customer service. Honest company is always the best company to do business with.

I have so much respect for the way you handled this situation. I am going to purchase one to support you and ethical business practices.

Brilliant solution and a perfect example of professional integrity.

REALLY appreciate the openness and honesty. Keep up the amazing work!

understand completely and respect the hardwork going into this project! always have been a clawhammer fan and its mostly because of how great you guys are.

No worries, I've been patiently waiting even though this will be the first item I will have purchased fro you. I hear nothing but good things about your products, and appreciate the conscientious decision you made. Looking forward to receiving - thanks for the update - cheers!

You guys are awesome! Two years later and I’m still using your brewing system and it’s just as good as the day I bought it.

You guys are rock stars thank you for looking out for your customers!!!

Admire your honesty, transparency, and ingenuity.

Badass. Kudos for stepping back and having a look at the problem and taking care of it, as opposed to just releasing it with a warning label. Now it makes me want these kegs for homebrewing!

Always love it when I see a company thats thinks safety is more important than money. I will be ordering one of these fermentors in the future for sure.

Thank you clawhammer for the care! This is what every company should aspire to be!

Much respect for learning from your mistakes and improving your products as a result!

Love the honesty, kudos to the Clawhammer team looking out for their customers.

Very impressive transparency on this one. What a great business.

Glad you're ok! Could happen to anyone who loses focus for a second so good on you guys for taking these safety precautions. This transparency is really great too.

Good on you for your integrity and transparency.

I've worked around low and high pressurized items in industrial environments in the military, aviation, machine shops, mechanic shops, and breweries to include my own pressure fermentation setup. There is always inherent danger and critical protocol to follow when working on such systems. While working on a pressurized system never stand in the ballistic zone of a pressurization hazard whether you know it is pressurized or not. Some of the systems I have worked on such as aircraft tires will erase your existence in the blink of an eye if mistakes are made. The innovation is great, and shows that you guys are thinking about the health and welfare of your end user, but a firm warning and training is the standard mitigation process across the world for multiple industries. I honestly don't mind the wait but would have been just as happy with my defective product delivered on schedule. If given the choice I would have accepted the risk. Still can't wait to get it.

Honesty and integrity - This is why you guys are awesome!

Awesome.. And thank you for the transparency and honesty.. Its why I own your BIAB system now, and will continue to support with future purchases.. You guys ROCK!

Appreciate the honesty mate, well done for laying it all out on the table. Keep pushing forward.

Really glad no-one was hurt and, like everyone else has said, inspirational how you run the company with integrity. Living in the UK means I miss out on your quality gear but I still enjoy your content. Keep it coming lads!

I have never heard of you... or your product. But after what I have just watched I am VERY impressed and am looking to get into the next round of kegs.

Appreciate the update guys! I do understand the issue, and even if it's already ''common knowledge'' for people that are used to handle TC fittings under pressure (I do work with unitanks as well) I do understand the fact that for many of your customers this will be an introduction to tri-clamp fittings, and you are essentially making it safe and sound for every experienced and un-experienced users, and really do appreciate the effort, and hey, you guys are experienced too and had an accident, so I'm actually happy to wait a bit longer and not asked for the refund.

Well done, by being vulnerable and transparant to all your followers. I totally love this approach and prototyping mindset. Keep up the good work and make sure the keg fermenters can be purchased in Europe soon because we are waiting for it!

It's an ingenious idea and I respect the hell out of your transparency. Thank you guys for what you're doing.

Great job! Thank you for your openness and honesty! Keep up the great work.

Great idea and design, safety first especially if consuming the product while opening the keg. Well done.

Huge props for owning your mistake and your willingness to teach others. No matter who you are, these things can happen. I happen to work at a rather large brewery and I am still waiting for my pinky fingernail to grow back due to a simple mistake. That was 9 months ago. It's not just a matter of brushing off mistakes or safety concerns, it's about owning up to them and asking yourself what you can do to prevent it from happening in the future. Great way to approach a scary situation and a fantastic marketing video as well.

BIG respect for you to be so upfront on your product. You make an absolutely good point that this can be dangerous and I personally have products that you can pressurized that have triclamp fittings. Moving forward going to definitely be careful when handing those. Also your solution looks extremely well thought out! Looking forward to checking this product out more!

You guys are doing great. I was on the presale prior to November but emailed Emmit and I didn’t want to wait. I was refunded immediately. I’m now starting my own KZfaq channel and hopefully in the near future I’ll order another one. Love you guys. You make good shit and I love my system. Keep up the good work!!

I'm patiently waiting for my two pre-ordered kegs, no worries! Y'all keep up the good work, we all appreciate the updates and the concerns with safety. This is going to be a game changer!

wow dude. great solution, and awesome open sharing of the challenges. this keg will absolutely be the new standard for homebrewing moving forward. this is how you run a business, well done.

Damn clever solution, congrats on the brainstorm and the sound and safe decision. I only brew half batches, so I'll keep an eye open for the 3¼ gal version if it ever reaches production! Cheers!

Wow. I don't own any Clawhammer products, but after watching this I wish I did. It's amazing to see when a business shows genuine care for their customers. When the next round of ordering opens, sign me the fuck up!!

Its great to see a company that sees and issue and stops and solves the issue! that is what makes you a great company, great leader in the industry! Way to go!

Hope to see more of your great videos on channel. Wish you all the best.

Yeah, this is the way to do it. Honesty and transparency! It's way easier for me as a customer to patiently wait. Especially knowing I'm going to get the same level of quality I have associated with the other stuff I have gotten from you guys.

Respect for both laying it out as it was and actually coming up with a revised version of the tri-clamp system with safety in mind! That seriously has the potential to impact so many different industries that use tri clamp systems on equipment under pressure!

Great video and product improvements, I'll be looking at one of these soon! Customer service that is TOP NOTCH there! You guys have earned my trust and $. 🍻

Thanks for the update. Can’t wait to get the new version.

Holy shit, a company explaining why a delay is happening and allowing refunds. Good freaking job.

I have always loved you guys. You tell it like it is. I LOVE that you tried to do something innovative. But I LOVE that you will admit when you fell short. But I have all the faith in the world that you will release exactly what you have in visioned... And it will be good

Woooo, glad you avoided that hitting your face! Great job keeping safety in mind. Cheers!

Glad you dodged a bullet and weren't hurt. But this initiative gives me even more respect for you guys and your business. Much love

This looks really interesting! Love the transparency and honesty

Didn't order a keg, but I've been a huge fan of the channel. Thanks for everything you guys do.

big ups for going through this extra effort. makes me wish i had bought a keg! maybe next round!!

This is such an elegant solution. Nicely done.

Incredible work. This shows how much this company cares about the products it makes and its customers. I bought a 10g electric system about 3 years ago and have loved it. My controller died about a year in and they sent me a new one free of charge. Haven't had any issues with the controller or system since and its made my brew day such as joy. I've been wanting to get into pressure fermentation and will 100% be buying multiple of these kegs. Thank for all your incredible work.