Hello, thank you for taking the time to reach out with your questions! In order to provide the best advice for this particular situation, please contact customercare@doheny.com with a copy of your water test results and the names/brands of the chemicals you have used or or call us at 1-800-574-7665.

@@Doheny the shock that i used is a suncoat shock for vinyl and concrete

Amanda, You are correct, pH Minus is the correct chemical to use to decrease pH and alkalinity. An alkalinity reading of 1,300 seems excessively high, so I'd try re-testing and seeing if it reads differently. The recommended levels are between 100-250 depending upon pool surface type. Here are some articles that may be able to further help you understand alkalinity and pH: www.doheny.com/help/the-best-ways-to-lower-your-pools-ph-%7C-dohenys www.doheny.com/help/ph-and-alkalinity-problems-in-your-pool Let us know if you have any further questions!

Pool water is not purified enough for drinking at anytime.

@@cathylangfitt ??? For real?.I was just going to sit down with a nice warm glass of pool water?.

These are all great questions, thank you for taking the time to ask us. I’ve provided some answers below. We’ll also take this feedback into consideration going forward in terms of implementing more advanced tips. 1: This video was created to help introduce basic pool chemistry to pool novices. We intend to build on this with more advanced subjects in future videos. 2: In some cases it is, but not all. I shock my pool after the kids use it all weekend, regardless of the FAC. I also like to shock my pool once a week using a non-chlorine/oxidizing shock to burn off all the “spent” chlorine cells (chloramines) so the FAC works more efficiently. 3: Same answer as #1. This is more of a basic introduction, so we didn’t delve too deep into the metals. Keep an eye out for future videos on this subject. 4: Partially answered in #2. This is just a general guide, but at the end of the day, you should do what’s best for your pool. Not all conditions are the same (climate, size, etc). It’s not about the sales, we’re just wanting to educate new owners on general good practices for starting out. 5: Depending on which metals you’re wanting to test, we have test strips that can help with that. 6: Yes. Metals only become an issue in the water if the PPM is sky high. The levels of copper that you are putting into the water won’t cause an issue. Pools filled with well water tend to have super high metal levels. If you have an older heater, you could eventually experience elevated copper problems from the heat exchanger, etc. 7: We hope a new plant will be up and running by 2023, but that may not have an immediate effect on prices. Chlorine has been affected by many other issues other than supply as well. Freight, Urea and natural gas prices have been elevated, huge import taxes have been placed on products made in other countries, and freight costs are 3-4x what they used to be. We’ll do everything we can to bring you the lowest price possible.

@@Doheny hey thanks for the accurate, complete and timely reply - i do appreciate it! again, long time customer of yours - i have been to several other online pool chem places, and your prices are usually the best, or close to it, your shipping is the best, as is your customer service - continued success and luck to youse guyz!

the real reason you dont submrege the hose is not because of the metal, there is metal parts in the pump...its so you dont forget the hose is running