The Craziest Advice From CLUELESS Fragrance Sales Associates - DON'T LISTEN TO THEM
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Күн бұрынHey friends, today I'm going over some of the craziest or worst things you guys have been told by fragrance sales associates at Macy's and other major fragrance retailers. Did you know that the perfumer for Dior Sauvage traveled the world picking the finest ambroxan for the scent? Yeah, me neither. As always thanks for watching!
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@mnsor79 2 жыл бұрын
One at Sephora was recommending to me Dior Homme Intense telling me that "unlike most men's fragrances this one has got lavander...". Yeah, lavander, such an elusive note in men's perfumes...
@axeavier 2 жыл бұрын
I guess they're preying on ignorance
@wayne2150 2 жыл бұрын
@@axeavier I prey on ignorance. I sell people solar powered LED flashlights. 👍😉
@axeavier 2 жыл бұрын
@@wayne2150 leave the flashlight outside or at the sunny window during the day, then you have it charged at night. Although I get the joke lol
@magnifiscents6707 2 жыл бұрын
She had us in the first half ngl...
@jimmymifsud1 2 жыл бұрын
@@axeavier the battery is extra :P
@douglasmonroe167 2 жыл бұрын
Associate: "aquatic means it wont come off while swimming" Me: "actually it means you can smell it underwater you gotta try it"
@thebutcherspecial 2 жыл бұрын
genius m8 🤣🤣
@ufukpolat4691 2 жыл бұрын
Evil, but I love it!
@tzortzinious 2 жыл бұрын
😂😂😂
@mihailwarsavski8849 Жыл бұрын
Got the whole squad laughing
@snortchgortch4253 2 жыл бұрын
I always go in knowing that I know more about a fragrance than they do and simply ask for the fragrance I’m looking for. They are regular people trying to make a living so I can’t fault them if they aren’t fragrance experts. I certainly don’t look down on them. They are pushed to sell product but they aren’t all fragrance geeks.
@aniqrifaat5322 2 жыл бұрын
thx for understanding. i work partime retail assiant selling sports gear. when customers ask a question i dont know the answer to, ill ask them to wait and ask my supervisor, at times they may be unavailable attending to other customers. Its mentally draining on busy days esp with fussy customers. Respectable and understanding customers are very apprciated by me and goes a long way just so you know
@jeromeparson6210 2 жыл бұрын
Yea most people behind the counter could care less what the top notes and base notes are in dior homme or spicebomb night vision they just trying to make a living!!! But some things are quite hilarious when they deny something doesn't exist because they don't have it lol
@daniell5740 2 жыл бұрын
If they flat out lie they deserve it
@tommasol9701 2 жыл бұрын
To sell a product you have to be knowledgeable about it
@urboygian Жыл бұрын
true chad right here
@TheFloridaSam 2 жыл бұрын
And my favorite ... "Eros is a perfect office scent for a 50 year old gentleman "
@sergelutens1197 2 жыл бұрын
Eros is the perfect scent for bathrooms, up there with Fabuloso
@keithchegwin1222 2 жыл бұрын
I think it really could be OK in that situation tho, too many people just copy whatevers say, everyone saying the same things over and over again.
@joewrigley399 2 жыл бұрын
@@keithchegwin1222 tea or coffee, tea or coffee
@alisweid3810 Жыл бұрын
☠
@danman3163 2 жыл бұрын
I was sampling fragrances at the store once, and overheard the sales-lady recommend Tom Ford extreme, or Sauvage, to absolutely every customer she talked to. So now we know who`s to blame for everyone smelling the same.
@JonathanJ159 4 ай бұрын
Be grateful, shes steering everyone away from the other fragrances so they don’t get overused too 😂😂
@solokom 2 жыл бұрын
I remember a sales associate telling me about spraying on pulse points while making a face as if she had just revealed some ancient secret wisdom to me.😄 But she looked so proud when telling me, so I acted surprised and thanked her for the advice.
@linna4pf695 Жыл бұрын
Ur a great guy, giving her that little daily victory!
@solokom Жыл бұрын
@@linna4pf695 Of course. She was friendly and just tried to help. And let's be honest, this would have been secret wisdom for many buyers. ;)
@slicksnewonenow Жыл бұрын
Yes... But did you get her phone number?😉
@solokom Жыл бұрын
@@slicksnewonenow We are married now. 😉😉
@ethanlawrencesamonte1633 Жыл бұрын
@@solokomwhat a chad. 😌😌
@Steve_W5IEM 2 жыл бұрын
I know that there is alot of hate for Macy's on here, and much of it is well-deserved. But I have to give a shout-out to Nicole at the Macy's in the Mall of America, who is very knowledgeable and personable. She has steered me away from several fragrances because she has taken the time to know my preferences, and several times she has simply said, "I don't know enough about that one to give you a recommendation."
@axeavier 2 жыл бұрын
I have no clue but I'd imagine the people at Macy's are working minimum wage, so while they may be awful at their jobs, I can't hate them for it. But it's rad that you found Nicole
@mikekirby2085 2 жыл бұрын
Also might be the only brick and mortar option in the area for people.
@pereiraplaza222 2 жыл бұрын
Nicole I will never meet you, since I'm from the other side of the world, but you're awesome! Steve May show her this comments!
@umidad9252 2 жыл бұрын
It's not their job to steer you away from any scent. Who goes shopping for fragrance looking for sale reps to tell me what I like or dislike? Knowledge of fragrance will help you know everyone has their own individual scent profile. I would do a 180 if any rep tells me something like that
@kwaaddo 2 жыл бұрын
@@umidad9252 I think you missed the part where he said she has taken her time to know his preferences
@danielclv97 2 жыл бұрын
In Europe here. I went into a store and the sale associate was like "this fragrance is very strong! It has a 3.4 concentration", and I told her that 3.4 FL Oz. it's just a measurement of quantity like ml, used in US. She didn't believed me until I showed her the same fragrance in 50ml bottle has half of her "concentration measurement". Went a week later and had the same conversion, then replied "oh, yeah, you told me this once"
@archockencanto1645 2 жыл бұрын
It's shocking that the unemployment rate isn't 30-40%... Like who is giving jobs to these people.
@stevenfisher402 2 жыл бұрын
@@archockencanto1645 Employers who can't automate.
@kitenoticing 2 жыл бұрын
That’s why I’m pro AI. also because mainstream media thinks AI is racist and stuff 😂
@redhawkmillenium 2 жыл бұрын
An Ulta employee once told me the the difference between Bleu de Chanel EDT and EDP is that one is water based and the other is oil based.
@RelaxyourmindwithDLR 2 жыл бұрын
Bro I went to smell jpg le male vs ultra male and she was saying edp is way better bc it last longer, like bro they smell different chill lol
@saikura1500 Жыл бұрын
😂😂😂
@Firenmage433 Жыл бұрын
Yea the EDT is toilet water based
@littlecahuna12 Жыл бұрын
@@RelaxyourmindwithDLR 99% of the time she wouldn't be wrong. Edps are generally higher in concentration than Edts.
@jaysibiri 2 жыл бұрын
I just hate it when you ask to smell a specific fragrance and they just start pulling out a bunch of stuff for you to smell… like, I ain’t paying $80 for a bottle of The One… I didn’t ask you to bring all this stuff out.
@andreramos1780 2 жыл бұрын
Thats why I avoid at all costs interaction, they will make you smell 300 fragrances in 2 seconds, happened to me twice, so f anoying
@sirkevstah289 2 жыл бұрын
This happened to me. I bought a sample of Spicebomb Extreme and loved it so I went to Macys to go get a bottle. I leave the store with 5 test strips of the EDT, Infrared, Nightvision EDT, Nightvision EDP and literally Spicebomb extreme. I only bought from them because certain Spicebombs are more expensive at discounters.
@latinace1981 2 жыл бұрын
I went to Macy's yesterday to go buy Polo Red EDT. This lady straight got like 5 diffent colognes and sprayed my arms 🤦
@jesseskomra5028 2 жыл бұрын
Ok, I completely understand the issues that have been presented in the video. But please, as a sales associate that works at Fragrance Outlet, I really do my best to understand all the notes and accords found within the frags that I sell. If no-one is in the store, you'll usually find me browsing Fragrantica and researching the myriad of offerings that we do and don't sell in store.
@ramirotellez5895 2 жыл бұрын
To be honest going with whatever the associates recommends is like having ur girl or mom pick out your clothes
@RealDoce1 2 жыл бұрын
Hilariuosly true
@dabaddestdj2010 2 жыл бұрын
I absolutely HATE shopping at macys for fragrances ! They always rush me and try to push whatever new fragrance just came out on me…Covid made it worse now they don’t wanna let you touch the testers and they have to spray it for you…and don’t like to spray on your skin…I stopped buying from there especially since I get things on discount sites…I just use them to try to get a smell prior to ordering online
@gm8507 2 жыл бұрын
Me too, I go to vonnmaur to spray fragrances, and when they find out I know more. They let me spray
@donkeefe6222 2 жыл бұрын
Right I agree they say they can’t spray it on your clothes or skin because it is possible you could get a allergic reaction. I don’t buy that why not just let me do it . I spray one spray especially if it’s new on my clothes and I walk through the mall then sit in my car to see how I like the smell. But it’s tough to do that now.
@voltaire5427 2 жыл бұрын
My Macy's saleswomen are terrible at sales. They just sit around on their phones and gossip. Not a bad deal for me though. I get to go around and test whatever I want in peace. The Sephora, Nordstrom, and Neiman Marcus reps are knowledgeable in my experience.
@latinace1981 2 жыл бұрын
I know right. I went yesterday and they sprayed like 5 different colognes on my arms. I just went there to pick out the one I went there for 🤣
@pineapplexpress1853 2 жыл бұрын
What online sites yall use?
@TheFloridaSam 2 жыл бұрын
I keep a pic of my collection pulled up on my phone. After 3 times the sales associate at.......Macy's......tries to push something on me, that I already own, I show them the pic. I can tell they don't believe me when I say I own every Chanel you sell already. The pic usually shuts them up. I literally have more different fragrances than they sell in total. I'm not there to be sold, I know what I'm looking for. Last week I went for Givenchy Reserve Prive. They had one bottle. I asked for it. Lady told me it didn't exist. I had to practically push her nose into the display case and show her the bottle. Ponderous. Fling Ponderous.
@HyBlock 2 жыл бұрын
Now that's pure cringe. So when the person tries to do their job, that they are tasked to, you open up your phone and shove your pics in their face like a fragrance Karen because you're not there to be 'sold to', I know you probably think you're sounding badass in your head but they're just trying to do their job and you sound like a huge pretentious clown.
@gentlemangaz3651 2 жыл бұрын
Fragrance Karen 😂😂
@jeremyhinze8837 2 жыл бұрын
Jesus Karen! You walk into a department store, you are indeed fair game to be sold to. These aren't door to door sales people, they didn't show up at your place trying to sell you, you walked into theirs. Everyone sounds so elite and cringe here. "I'm not here to be sold" and my personal favorite "I'm not here to buy, just smell stuff for free then go buy online somewhere cheaper" CHRIST! 🙄
@balazs7235 2 жыл бұрын
@@jeremyhinze8837 The last bit you mentioned is me, but I’d never say, especially to the sales people. That’s just rude and pretty embarrassing. I sniff around and when I made my mind up, I leave and will purchase online.
@uppercutshurt5199 2 жыл бұрын
@@balazs7235 lol same here
@bleakm1343 Жыл бұрын
When I started working for Sephora I knew virtually nothing about fragrance, I was hired for the make up department specifically. Of course, being in a small location from a small country, I had to forcefully learn by myself because no one would give me deep insight about anything. I was caught off guard by a “I know more than you” customer and I felt embarassed for my life. I started searching for perfume databases and comparing notes, olfactory profiles, brands, concentrations, trying to find the nuances that create a fragrance. 4 years later I feel very much comfortable to share experiences with clients, talk about discontinued fragrances I got to know but admit ignorance when I don’t know something. I have clients driving for an hour to be advised by me and I feel I’ve grown so much. You are an inspiration!
@mpymike45 2 жыл бұрын
This video was priceless 😂👌🏽 my favorite experiences are when I go to Macy’s or Nordstrom’s and I’ll test a few fragrances and they’re on me like vultures trying to sell me a bottle, and I’m just like “no thanks, I can find this cheaper online” and sometimes they have the audacity to say that my statement isn’t true…um discounter sites 🤷🏻♂️
@YouSuck921 2 жыл бұрын
I can't speak to how things work at Macy's, but at nordstroms they make commission on the sales so that is why they push things so hard
@mpymike45 2 жыл бұрын
@@YouSuck921 I know that, never said it was a bad thing either. All I’m saying is that I’m not gonna let anyone finesse me when I can get my money’s worth somewhere else
@Mr.Owl777 2 жыл бұрын
I was at Dillard's and the Dior Representative was trying to sell me Dior Homme 2020. I told her that I already had it and the original Dior homme and Dior Homme Intense. She told me this was the only Dior Homme and they have never made an Intense version. Then she told me I was probably thinking of Sauvage because there is a regular and an intense version of it. lol
@balazs7235 2 жыл бұрын
THE SAME! I was looking for Dior Homme Original, as I had the 2020 already and the SA looked at me like I was completely crazy and told me there is only Dior Homme, no 2020, no Original or anything. I explained and she said that’s not true. So I just said thank you and left.
@cajunlio 2 жыл бұрын
I try to hold my tongue at the counter when I hear a sales associate helping a newcomer to fragrance. I'll keep it a stack, I usually take over and help guide the young man not fall prey to terrible advice. They never even ask the first most basic question... "where are you looking to wear fragrance the most, office, gym, everyday, or a special event?"
@boblee7605 2 жыл бұрын
Facts. Sales associates always just recommend top sellers. Dont ask basics such as preference for sweet, fresh, performance occasion ect.
@olakunleolafisoye8433 2 жыл бұрын
Me too
@BestBrandsPerfume 2 жыл бұрын
I love this going to Macys they are just so hilarious 😂 compared to our “fragrance enthusiast “ However, at Sephora, here in South Florida, there was a well adversed gentleman who knew how to pronounce and knew the notes of many fragrances, but no match for you guys! But a contender.
@patrickbateman4541 2 жыл бұрын
Uncle Chris!!!!
@texasdave5136 2 жыл бұрын
...well versed...(?)
@patrickbateman4541 2 жыл бұрын
@@texasdave5136 uncle Chris is a busy man. No time to correct his phones auto correct!
@RedMartyr 2 жыл бұрын
We need to remember that the sale associates go home and leave the job at their workplace. Theyre not like use. They dont really live and breath (and smell) fragrances the way we do.
@LEDniac 2 жыл бұрын
My best experience with a sales associate is when they just dont show up and let me do my thing. I only need them to ring my stuff up so I can go
@ronleezy5052 2 жыл бұрын
This was a great topic to cover interesting to see what other fragheads go thru..smh much respect Ash keep it going bro✊🏾
@AlienHavok_1211 2 жыл бұрын
Really enjoyed watching this Ash! Very informative and humorous. 😂😁
@jingledubz3989 2 жыл бұрын
Great video Ash! Loved hearing these stories, looking forward to more, 👍
@turtlesturtlesturtles 2 жыл бұрын
Interesting lesson in how the design process of perfumes works. Great stuff as always.
@tadeuszlufik 2 жыл бұрын
Its a trend that the more mainstream semi-upmarket retailers like Macys, Dillards and the average/smaller Sephora/Ultas have uninspired fragrance salespeople who have very limited knowledge of the products they sell. They lack the awareness that there are people who know and care about what they like enough not to purchase a bottle on a whim. To compensate, they come up with stories or fascinating yet fictional information.
@sidwood6446 2 жыл бұрын
Your content helps me get through hard times ngl it’s nice to unwind to some KZfaq. Keep it up 👍
@spaztekwarrior 2 жыл бұрын
When I worked at an electronics department of London Drugs in Canada many years ago during the summers of my university years, we were encouraged to keep in the know about all the electronics we sold, and new stuff and technology that was current and around the corner. It’s weird that the people can work at the fragrance counters and know little about the stuff they sell. I commonly get the ‘Oh it’s a Parfum… so it smells the same but is stronger projecting and will last much longer. ‘ Or a ‘I haven’t heard of that one…’ I just smile and tell them I’m just looking… and proceed to carry out the rest of my snooping around.
@genki2genki 2 жыл бұрын
Reminds me of when I worked at Sears (a long time ago). We had lots of training sessions and had to learn about the products. Those days are gone.
@nar1865 2 жыл бұрын
I work at Notino and im trying my best to recommend the best fragrance for the customer, it is more important for me than my performance at work
@fragmericanidiot 2 жыл бұрын
Too many of these kind of interactions at Macy’s to list here, but the best one I can think of is when Prada L’homme Intense got discontinued I went to see if they still had any in store. The SA said they did not, but they have YSL’s version (YSL L’homme EDT) and that it’s the same scent but that YSL is much better quality than Prada. 🤦♂️
@halered7 Жыл бұрын
Some of these are pure gold. About 2 years ago, I walked into a shop called Scents and asked if they had any Creed Vetiver…as it’s pronounced. The sales assistant chirped back, “Oh, you must mean the .” To which I replied, “No. Just their Vetiver, please.”
@j.o1392 2 жыл бұрын
Back when Dior Homme 2020 came out, I was trying to check if the local shop still had the older formulation in stock and the sales associate claimed with confidence "it's the exact same scent anyway."
@negokay425 Жыл бұрын
The only KZfaqr I can't stop watching you're the best reviewer I appreciate your content
@muhammadanas3110 2 жыл бұрын
I was once trying out creed’s original vetiver at David Jones when I noticed a very tiny sticker at the bottom of the bottle reading “jfk”. I asked the saleswoman about it and she said that it was John F. Kennedy’s favourite fragrance. I could barely control my laughter. I asked her “when did he die?” She said “1969”, which is also incorrect. He died in 1963. Then I told her that the fragrance came out around 2004-2005 so…. She instantly became defensive saying “I work for Creed, I would know”. 😂😂 Anyway, I spared her more embarrassment and said “yeah I mean this could’ve been inspired by his life and achievements and such”. Then she agreed with me and left me alone
@andrewensley9599 2 жыл бұрын
There was a "Vetiver" from Creed introduced in 1947 that was said to be worn by J.F.K. according to company folklore. It was actually the first Creed I bought at a fragrance counter. She wasn't wrong, just had the wrong Vetiver scent. (The 1947 version with the grey cap has sadly been discontinued.)
@muhammadanas3110 2 жыл бұрын
@@andrewensley9599 wow that’s interesting information. Thanks. Was your Vetiver similar to modern day Original Vetiver?
@chi-towncalifornia5916 2 жыл бұрын
JFK also wore Guerlain Vetiver.
@victorhugodossantosgregori1573 2 жыл бұрын
Best video in a long while. Great take on the topic.
@MrPeanutProductions 2 жыл бұрын
As much as I'm not a fan of dunking on retail associates - a lot of these issues could be avoided if they would ask, "Would you like to smell some recommendations / new arrivals?" before pulling out acqua di gio.
@govco6696 Жыл бұрын
Thank you for the rant about naturals. As a chemist this is a huge pet peeve!!!
@Illhumbleyou Жыл бұрын
Thank you for making such a wonderful video. I live in the Bahamas where a lot of sales associates are clueless. They basically push one fragrance on everyone at a time. Currently When you walk in the first thing they do is show savauge or “savage” lol. I remember when it was one million smh
@Enoc63 2 жыл бұрын
More of these ! I am still a beginner but man i'm glad i have an idea what to look out for in these stores now, I'm gonna visit one one of these days to see what they tell me lol
@cd2888 2 жыл бұрын
Department stores usually have 3 types of associates working in the fragrance department. First type: “specialist”…for retail standards their relatively well paid and receive additional training. Also, the major houses, Chanel, Dior, Armani will give them loads of free stuff so they’ll push their brands. Type 2: the vendor or contractor. They are a 3rd party paid but the fragrance house to do one thing…push their specific product. They do not care what you are looking for…they are going to ram the new Cool Water flanker down your throat no matter what. Type 3: the fill in. This is usually a minimum wage worker who fills in when the specialist calls out. She knows nothing and she doesn’t care, period.
@mikek1164 2 жыл бұрын
One time a lady at Sephora ask me what I was wearing , I told her aventus which resulted in a low toned argument where she kept showing me a bottle of invictus and telling me that I was wrong that this is invictus and smells nothing like what you have on .. eventually I told her to Google creed aventus and walk away.
@TheMoralMisanthrope 2 жыл бұрын
One time at an Ulta I literally bought 3 fragrances I could have found much cheaper at discounters just to flex as a matter of principle. I was dressed down I guess you could say... ripped jeans, sneakers, a graphic t, and a wearing a bandana with a snapback over it. And I have a lot of tattoos. The sales associate came up with an immediate smug look and asked if she could help, and I asked her about pricing on a couple things because the bottle sizes on the shelf didn't match the labels. She proceeded to tell me they were very expensive and tried to direct me to less expensive fragrances, explaining that they were much more affordable, rather than anything about the performance, quality, or smell. I told her I was familiar with them and wasn't interested. She tried to steer me toward more things that were cheaper every time I would ask about something I actually wanted. I quickly realized what was going on, "book by the cover" & all, so I just picked up a bottle of Bleu De Chanel EDP, Gucci Made To Measure, and Dolce & Gabbana The One EDP, then said "Oh, I see you have the smaller bottle of Chanel Allure Homme Sport Eau Extreme, but to do you carry the 3.4 oz?" She replied hesitantly and said they were currently out, so I said "that's unfortunate" and made my way to the counter to make the purchase of everything. She asked me if I needed her assistance in carrying everything, and I simply replied "nah, I got this."
@ultimatetrex1999 2 жыл бұрын
Never let others influence your decisions. The only one who won was her.
@TheMoralMisanthrope 2 жыл бұрын
@@ultimatetrex1999 Are you kidding? I might have paid a little more than necessary, but I got 3 great fragrances that I love. Had I not been as financially stable as I was then, it might have gone differently, but it definitely felt like the right thing to do in the moment, and I have no regrets.
@Firenmage433 Жыл бұрын
Would’ve been different if you got 🐱for your trouble
@deneldeni5754 2 жыл бұрын
6 years ago in bulgaria i wanted to try aqva amara. Im man. Salesman told me its not for me its a woman fragrance . Also amara was placed in womans category shelfs
@pablosousa__ 2 жыл бұрын
Actually, it was a sales assistent that showed and me Light Blue Forever, One of my favourite scents!
@bonddude7 2 жыл бұрын
I just stopped by Ulta the other day specifically bc it’s usually a place where sales people don’t approach me. A lady did this time. It immediately killed the vibe and I bounced.
@bonddude7 2 жыл бұрын
I wanted to try the new Gucci Guilty parfum. They had it but there was no tester
@xc_4x4 2 жыл бұрын
I actually loved this video🤣 it was a breath of fresh air tbh. Keep coming up with new ideas for videos bro. I've fallen off the fragrance game for a year now after accumulating 90 bottles so unique videos like this keep me coming back. I realized im not as much as an enthusiast as I thought. Love fragrances still but my interests change, like now I cant stop buying motorcycles 🤣
@GentsScents 2 жыл бұрын
Motorcycles are a bit more dangerous and expensive man
@xc_4x4 2 жыл бұрын
@@GentsScents expensive yes, dangerous?....well thats what makes it worthwhile sir 🤘🏽😎
@mrfrye18 2 жыл бұрын
My worst/best experience with a sales associate is when i'd gone into a store to see what new releases were out, the woman talking to me and giving samples recommended a few, all of which i had. I then told her I'm looking for ADG PROFONDO LIGHTS, she told me she worked for armani and that it didn't exist, she was adamant i was making it up, at which point i pulled up your review on youtube to show her, she then messaged some colleagues of hers and shown me their replys, none of them had heard of it, about 2 weeks later when i had managed to get my hands on it i purposely went in the store wearing it, and shown her a pic of my bottle. I was right! Point proven! 🤣 Childish but funny
@stephanstoeckl2992 2 жыл бұрын
Thank you for this! I laughed out loud. As a contrast: I gifted myself Angel Share for Xmas and the sales associate gave me a HUGE sample of a gelee royale cream "to protect my bald head in the winter"
@txshinobi2915 2 жыл бұрын
The lady at macys told me that edp projects more and last longer when I told her most edt project more due to more alcohol and edp lasts a bit longer but doesn’t project as much usually lol she argued with me.
@RoyMcAvoy 5 ай бұрын
it's basic chemistry actually
@aromafromheaven 2 жыл бұрын
Awesome video
@AubreyfromOregon 2 жыл бұрын
I had almost the exact same experience with Macys and Bleu Electrique. Actually had to show the saleswoman the product on the Macys website before she believed me. Told me I should work for them and I laughed.
@carbsncaffeine9254 Жыл бұрын
As a sales associate, my manager wants us to sell the higher priced niche fragrances, because they make more money for the store. We're encouraged to try to talk customers out of name brand designer and push them towards our house brands.
@jacklambert3265 2 жыл бұрын
Whenever I walk into a fragrance store and take the first breath the first thing that gets into my mind after 0.1 seconds is „I already can’t smell anything anymore, even if I sample something it’s gonna be a blind buy“.
@drunkenmonkey1887 2 жыл бұрын
While it isn't exactly the marketing blurb that we're sometimes sold, you'd be surprised how hands on Chanel, Guerlain and increasingly Dior are with producers of specific raw products.
@OldSchoolVibes1978 2 жыл бұрын
During lockdown the local department store were closed for walk in customers but still delivering. I emailed and asked what batch of Aventus I would receive if I ordered then. They actually got hold of Creed and were told there were no batch variations and I think they thought I was a little crazy! 😂
@danielsjourney8475 2 жыл бұрын
I have never once been to a Dillards, Macys, or any high end department store and actually felt like the sales associate knew anything about the fragrance, think the sephoras that actually have younger associates are the most helpful because they actually smell each fragrance. Its a little rediculous imo.
@CubsFan2812 2 жыл бұрын
Agreed 1000%. The fragrance associates at my small market Macy's are literally clueless, as if they don't train them at all. They're just like, oh this one is popular buy this one. Sometimes they'll ask qualifying questions like what type of scents do you like but that's not all the time. Our sephora in the same mall has a lot more knowledge and friendly reps, many of them like you said being younger.
@djbigredaz3515 Жыл бұрын
I am a sales rep at an ulta. I was just talking to the Dior rep yesterday. There’s one fragrance from them that has all natural oils and a water base. That was version of J’dore …. I’m glad I found your videos. It has helped me with helping customers 10 fold
@dazzac74 2 жыл бұрын
I was told to spray on my wrists and rub it together as it activates the cologne lol like a special code, i said no it actually ruins it as once you spray it on a certain area it starts its process and then dries down. The lady still didn't think that was right, i said you've been ruining your fragrance for years by breaking it when you rub it together, but the way she said when you rub your wrists together it activates the fragrance lol.
@WD.909 2 жыл бұрын
When I go into a department store and walk to the fragrances and fragrance distributor SA approaches me, I can relate to Ron Swanson where he’s like “I know more than you”. Its not the store associates that are terrible, it’s the distributor reps (or whatever they’re called) that are the problem. Almost every single one I have interacted knew nothing or very little about the very fragrance in front of them that was for display on the counter.
@deadringer-cultofdeathratt8813 2 жыл бұрын
I just wish I didn’t always get tackled and have a bottle of Sauvage EDT forced down my throat every time I walk into a macy’s especially since that fragrance is 6 years old now. 💀
@thescentprofiler5539 2 жыл бұрын
Their whole attitude changes when they find out you are a collector and have in depth knowledge of the fragrances they are trying to sell you.
@albertroffe4630 2 жыл бұрын
Ash loved this video just hilarious!
@rismtih6732 2 жыл бұрын
Love the one about aquatic fragrances.
@jonathans.6259 Жыл бұрын
I was at Macy’s asking if they carried Chanel Allure Homme Edition Blanche (I was not aware that it was an online exclusive), and she looked at me confused and said that it doesn’t exist. She said they carry the entire line of Chanel Allure Homme and this is all that Chanel makes and that I’m probably confused about the names. I insisted that it was real and she rolled her eyes at me. I showed her on my phone the fragrance on the Chanel website and she said that it must be a new release and that they’ll be getting it soon and to come back in a couple weeks. I never came back because she was being patronizing, and this was early on in my fragrance journey.
@antoniogalvan1272 2 жыл бұрын
At macys once, I was sampling some new scents. Told the salesman I did not like them. He then said he had other flavors to show me 🤣
@benhilgen2295 2 жыл бұрын
I was in an upscale department store recently and told two associates I was browsing for a sweet gourmand, preferably vanilla fragrance. The start throwing a bunch of oud and woody fragrances at me, all with some of the highest price tags on the counter. Money was not an issue, but they were really just looking out for themselves and didn't even listen to what I was searching for.
@321kevo 2 жыл бұрын
Haloweenman is the goat
@brucebanner3566 2 жыл бұрын
This is true! I was at the mall two days ago, this young dude at this perfume kiosk tried selling me some French deep sense eau de parfum along with the deep sense sport as a special, both bottles for 120.00. as I was talking to him I checked the prices. I can get a bottle of each one for 25. Seriously, these kids don't know how to sell things.
@James7995 Жыл бұрын
It would be cool if you could do a tour of a larger perfumer, sit down with a designer and walk through the process. I know you did an episode in the process, but field trips are always more fun. Plus, Chelsea deserves a European vacation
@gstevens6948 2 жыл бұрын
This video really cracked me up, and I can totally relate to sales associates that know absolutely nothing about fragrances. 🤣
@alexandrecayres7731 2 жыл бұрын
I really enjoy when someone that's selling me fragrances do know what their job is. Last time the saleswoman was pretty upfront to me about many of the fragrances in their catalogue that are pushed to clients by some but don't last more than 4 hours on skin or are very uninteresting. Funny that I see lots of vendors trying to push Invictus to young men like me but that one didn't, she actually warned me off that one. Respect. I heard many weird stuff from sellers tho, some SA called CH Men Prive fresh and clean... Dior Homme hasn't changed... Sauvage and Toy Boy are for the same purpose...
@tate003 2 жыл бұрын
I just got a job as a sales associate at Nordstrom. Any tips on how to not be like the people mentioned in the video?
@stephanthienel 2 жыл бұрын
On a live stream couple of weeks back Eugen asked an SA the notes of the new TF Rose de Russie. She went on to show him the ingredients on the back of the box 😂😂😂
@cyberek9438 2 жыл бұрын
Once, I went to sephora (I was wearing ysl y edp) and the first cologne the girl recommended me was ysl y edp…
@VanderingAbout Жыл бұрын
I go to a place called Dillard's, the same guy is always in there. He knows his fragrances inside and out. I just can't believe how knowledgeable he is about every single fragrance and he is spot on from the initial spray to the dry down. If I'm going in to buy a fragrance I have already done my research. Everything that I know he confirms as correct but then he typically has even more additional information. He is an amazing associate, I'm really glad he happens to work where I shop for fragrances.
@marcellusbalmores9713 2 жыл бұрын
Best thing to do when walking to this stores is to just pull out your phone and search Fragrantica on your phone so you can see the note breakdowns/accords. You’ll have much more clue using the website than asking those Sales Associate that don’t know much about fragrance.
@Firenmage433 Жыл бұрын
Sometimes fragrantica is wrong though, check the brand website if you can
@marcellusbalmores9713 Жыл бұрын
@@Firenmage433 thanks for that info
@michaeldevose8923 2 жыл бұрын
Typically I go to dept stores just to try something, I almost never buy my fragrances from them because they are usually overpriced.
@StevenTwoTwo 2 жыл бұрын
Yeah I go to my local John Lewis a lot to sample stuff. I have bought a few from there, but I usually get them elsewhere for cheaper 👍
@scarroll625 2 жыл бұрын
My favorite associate at Macy’s always hooks me up with the best samples. I usually spend 5k a year at the fragrance counter there.
@johnborges5938 Жыл бұрын
In contrast to this, I had a great experience with a very knowledgeable sales woman at Saks In Boston's Back Bay. In fairness to the counter workers at Macy's and the rest, this sure sounds like what you get when store management treats sales people as interchangeable and puts someone from the kitchenwares department behind the fragrance counter. Kudos to places like Saks that don't seem to do that. I try to buy a bottle at retail every so often and make sure to make that purchase somewhere I feel like has earned my business.
@LibertyNotLicense 2 жыл бұрын
I can no longer be fooled, Ash! I know they're not actually "DELICIOUS!" I saw you try one long ago! Thanks again, G.O.A.T.!
@kitenoticing 2 жыл бұрын
I asked one of them at bloomy dale’s if some frag is designer brand or niche, she replied “it’s French”.
@iPPonYoutube 2 жыл бұрын
I had a really bad experience at my local Neiman Marcus. Sales associate at Roja Parfums was trying to get me to buy the Elysium. She was like you should buy it, it's expensive. I was like, I'm not going buy it just because it's expensive. I asked her about the concentration and some of the notes. She said it's a parfum concentration, it's in the name of the company, Roja Parfums. She proceeded to tell me that all of Rojas fragrances were parfums and they use all natural oils, 65% or higher in fragrance oils. So, I asked her how does she know this and to that she replied, I've been to their factory and Roja Dove himself told her that when he visited this particular Neiman location. I just didn't know what to say to her or if I should even reply to her, I just walked away
@wayne2150 2 жыл бұрын
Amen on D&G The One EDP. My 3rd favorite fragrance ever! 👍
@ShawnHarding1400 2 жыл бұрын
A guy at Dillards once did me that in the Tom Ford section! He was like Sir that fragrance is $225 maybe you should try the Dior Section. I was like nah I own most of those I’ll take this one and give me that one as well. I felt I was being profiled but remained calm. I then said you know what I’ll let her help me out. In case of the woman got the commission.
@lipstickzombie4981 2 жыл бұрын
I am downright thankful for the peeps manning the perfume discount shops that I haunt that they do not pressure me on choosing stuff that I don't like. The worst that I get is a side eye.
@eyelashalot 2 жыл бұрын
lol this is really cracking me i worked at Macy's many years ago but i worked cosmetic sales usually it's the reps that come in that know the real info on the fragrances. some of the sales associates try to listen and learn so they can repeat what they hear....but they really don't get it right at times.
@yllwjckt 2 жыл бұрын
Love when they showed me Paris Hilton when I asked for something with a warm and spicy scent
@DannyRamirezJr 2 жыл бұрын
I was at Sephora this weekend & noticed this guy talking to the associates. Don’t think she knew much about fragrances. This was his first time in buying a cologne. I own several colognes now & was confident in talking to the guy. I recommend him YSL the Y edp. He ended up buying the 100ml bottle. The female associate thank me.
@janoswozniak 2 жыл бұрын
This could come down to a “everyone’s nose is different” type of situation but I went to a Macy’s a few days ago and while I was browsing I overheard the fragrance associate tell this other customer that she “doesn’t understand why versace is so popular because they die out immediately after you spray, they’re basically like bath and body works sprays”.
@trevormorgan9922 2 жыл бұрын
You should do a video on Iris fragrances for men. I love the Iris note but can’t afford niche!
@maxnovikov51 Жыл бұрын
Hate the fragrance sales, whenever i stop to check some fragrance, the only they have to say is "try this one it's new", "this one is sale price" I'm tired of explain them that I don't looking for "new" fragrance, I'm looking for something new for me not just new.
@LancasterAJ Жыл бұрын
Had to watch cause I’ve sold fragrance for 6 years. Some of these are wild, but the best I’ve heard was someone being told at Sephora Acqua di Gio was discountinued because it was out of stock. I’ve always had 2 rules for my employees: 1. Know you’re stuff, and 2. If you don’t know, be honest, and offer to look anything up for your customer. The stuff people get fed in this industry is crazy.
@MST2312 2 жыл бұрын
Has anyone experienced the sales associates ignoring you because you appear to them that you're not going to buy but it's only because you have mostly all the fragrances they have available and looking for something you don't have that you'll like?
@VinaX2R 2 жыл бұрын
Would be great if people at the store were experts but I never blame them if they're not. Everybody just wants to make a living and the job at the store probably doesn't pay enough for experts to stick around. Thankfully we have youtube channels like this one and we can make the educated buys :)
@deereezter1809 2 жыл бұрын
Last month I was walking through macys and a girls asked hey have you smelled the new Dylan Blue? 😂
@emancebo13 Жыл бұрын
The case with Macy’s is sad, especially when they use that condescending tone. I was talking with a rep once while tryings ome bottles from John Varvatos, at some point I told her I like or was looking for an aquatic fragrance, and she told me aquatics did not exist, asking what notes would an aquatic have. Too bad I usually avoid arguing. Reps at Macy’s get mad when you just come and try, but there is no way I’m buying full price when I can get it for half the price online in some cases…
@WhoCares69 2 жыл бұрын
One exception , I would say , is Roja Dove. He actually went and lived in various parts of the Middle East to find all the regional varieties of Oudh and Bahkoor etc. . Even independent perfumers like Aaron Terence Hughes uses a huge amount of aroma chemicals etc. .. just bought off a list online that you can do yourself. Boots in UK is the same as Macy’s in US. All the lovely ladies ( covered in makeup and fragrance 🤣) are there to push whatever company is paying that week/ month.
@pavelshevchenko4848 2 жыл бұрын
I had one lady in the same session tell me that bleu de Chanel was a winter fragrance and also try to convince me that the YSL Y bottle sitting on the ysl l’homme display thing was indeed YSL l’homme and not YSL Y
@rosamelano1883 2 жыл бұрын
When I was first ever looking for a bottle of Eros I went into a store and asked for it, i found an associate and asked them for it and they said “I’m sorry sir the only Versace fragrances are these” and points to a wall filled with Dior fragrances it even said Dior in bold on top of the shelf 💀
@IwoJima22 2 жыл бұрын
I went to a fragrance store and I simply asked if they had Bleu De Chanel, they guy looked at me, rolled his eyes, and in the most condescending voice he said “does it look like we have Chanel here?” They had plenty of designer and even niche colognes, what a terrible experience
@cole4249 2 жыл бұрын
I’d simply have walked out right then
@everything.anything 2 жыл бұрын
"Aquatic means it won't wash off when you go swimming". EPIC FAIL
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