I am glad everyone is OK. For me this is still a win no matter the outcome: 1 - You continue the challenge and meet/beat it, showing systems can overcome even huge issues like taking a whole truck out of the equation. 2 - You continue the challenge and fail it, showing time and circumstance can unfortunately defeat the laid best plans, but more important show picking up the pieces rather than giving up and how to take what might make you want to throw in the towel, deal with it, resolve the issues it raises, and move forward. Honestly number 2 is actually probably more helpful to most of us, because while this is just a month long challenge if someone is really starting a business for the long haul there will absolutely be MULTIPLE times that this kind of stuff crops up and makes you think 'what's the point of continuing' and this is a real life lesson in how and why to keep soldering on.

I would rent a truck and not try to drive that until it's fully examined / repaired

Cancelling because of a rain delay sounds like an excuse to cancel...I suspect another reason.

Wow! This series just took a major turn!

The series showcases every day problems of running your own business and having employees. Stuff will happen. Equipment will be stolen, damaged, broken, lost and so on. Its all about how you handle it and bounce back. That's the real stuff right there. P.S. The front suspension on that truck will definitely need to be repaired prior to it being driven. Probably bent control arms, shocks, axle and even wheel. Get it checked out and repaired for your own safety and the team.

Everything happens for a reason. Can't get mad have to learn how to handle your situation. Cool calm and collected.

I’m glad T-bone is ok. Nothing but love for that guy. Keep on truckin’ crew!

Man... I'm shaking.... I know that gut punch all too well.... Working on building my irrigation repair business and was CRUSING!!! Then, end of August, COVID struck.... In hospital. Lost momentum.... Started getting back, then, clutches went out in my Rangers, was forced to go to the farm truck and it broke down.... Finally got everything settled and then the middle of October the slow season hits .... I was literally almost in tears watching you react to this. It is SO REFRESHING to see you dealing with situations like this. You have taken over my entire play list and podcast history. I am chewing through your content at a mad rate and have been so inspired by you. Then to see you, as successful as you are, be in a situation like this and watch you handle it, man, it just inpaires me even more. Thank you! I have a video or podcast request for you, Mike... You talk about the three levels of stress. Physical, Financial and Emotional. Could you do an entire episode or video on how you and others you know have dealt with the stress of each level? I know it would be different for each person, but I think we could all benefit on seeing how someone else does it, to use as a jumping point on finding our own peace. I love your content, you've helped my business tremendously. Thank you!

Who else is inspired by Mike Andes

Mike you’ve done so much for this community and industry. I am glad everyone is safe and I’m sorry you have to go through this. This may not be something you want to hear now but I have a feeling that somehow this will be a blessing in disguise for you and your business. Thank you again for everything and stay strong brother! Will keep you and your team in my prayers

As unfortunate as the event is, it's inspiring to see you navigate and persevere through the circumstances & challenges. You are such an inspiration to many brother!!

Currently saving money for my own truck and equipment while working for a landscaping company. I already get recommendations for small side jobs so might as well get at it. These video help me alot.

As much as I don't like voice automated systems, you seem to have a good grasps on my gripes (and many others) with voice automated systems - which gives me confidence you and your team will end up with a good product. You're adding a large database of possible questions/responses, the delays (although very slight) are an annoyance; but you picked up on it quickly and I wasn't sure you would - which is really important for elderly who are more likely to say "HELLO?!" when they don't get a quick response; the voice doesn't sound annoyingly robotic, and the AI's follow up questions were very specific and relevant. Your system sounds 100x better than some of these multi-billion dollar company's! I truly believe you're on the right track here! Sorry to hear about that wreck! Seeing you and your team's over this series and your videos in general, there's no doubt in my mind y'all get things back on track. Amazing series Mike and team!

So glad Terrance was ok - and hope the others involved weren’t injured. You can finish this strong 💪

We had all 3 projects cancel this week. It's definitely taking It's toll on morale. Just need the good weeks to be profitable enough to weather the bad ones.

Good content Mike, reality at its finest. Remember, if he brings you to it, he will bring you through it!

Thanks for not firing him I honestly thought you were going to fire him you’re awesome accidents happen 👏🤙

Wheres the pretrip checklist? If you have systems in place and its a commercial vehicle, flares or triangles, a spare with air, a jack that can lift a loaded vehicle and a mower, cross lug wrench. Come on, those are basic "got to haves". When u pull up to an accident, is anyone hurt, is the site secure from further danger? .glad everyone will live to fight another day.

I seldom think about tow trucks, so next week I'll pay attention and see if they still exist. You should always use a Rollback . After an accident, towing with the damaged front end on the ground supporting extra weight & a front tire with low pressure...seems like a bad idea.

Well that’s just like someone has already said. Stuff happens. People get hurt ,bit have accidents. You just have to keep your head up and keep moving forward. We don’t live in a perfect world and we’re not perfect so just learn to deal with adversity and move on. That’s all u can do really!!! Great job

Im happing you really care about your people, I remember when something like this happen on my company my boss asked what tf happens instead of asking if we were fine. Lets keep it rolling.

Hey I live in Whatcom county too! I see you on Meridian Street all the time, had no clue you had a youtube channel.

Way to stay positive Mike. I think your frame is bent a little if that tire is pushed back that far. Hopefully everyone is alright.

You guys do good work! 👍 but I have a question. Do you know how to change a tire? Another thing the truck spare tire is factory size. u have smaller tires on it, there maybe more front end damage then u can see.

Im not caught up with ai but what you guys are trying to do with it sounds really good so far.

Jesus man, it just shows obstacles always happen everywhere for everyone. I hope everyone is okay! But also mike the way you handle this stuff as the owner, the hustle doesn't stop with you. You guys made the right moves and now just keep plugging away and it will happen! Can't thank you and your team enough for making me know I can do SO much more I just need to get it done. Keep up the good stuff man!

Would the insurance not give you a rental truck you can use in its place while the truck is being fixed?

Oh wow😲 Now this became a super challenge. Let's go guys! You can do it🙏🙏🙏

Well, I thought I was having a rough week fighting the rain. Winners find a way to win. Losers find a way to loose. Great job guys.

He’s killing it bro with content and his businesses crazy bro

Mike if u need an extra truck our company has been renting u hauls 19 a day plus miledge .. least till you get your other one back up and goin!

Honestly from experience: I have been involved in accident, 1. If the vehicle costs more on repairs and have salvaged title it’s best to just junk and replace. When I was involved in accident I was 19 but it’s a family owned buisness and I still drive for it but more involved in ford flatbed. (The vehicle that was junked was f350 pickup) after the collision the lady and child was okay however they wanted to sue both me, the owner and company “due to injury & or loss of wages” in the beginning we were worried I went crazy removing money from accounts however they couldn’t sue me or owner for financial gains regarding the accident. 1. They had license sus 2. Their vehicle was paid and remaining was provided for them. Even if at the time I wasn’t insured they couldn’t sue us personally because that’s why we had general liability for the business.

so Terrance decides to move for this job knowing he had a kid coming. Then suddenly the wife is giving birth and Augusta has to shut down because Terrance needs a day off. Then Terrance runs a red light and crashes the pickup. Makes mike buy more equipment like the blower to make his life easier around bushes instead of hustling with a rake or make the backpack do. Any little issues he has with customers he has to call Mike for advise but yet wants to be a gm. All of this not even 30 days into the job. Now he gets transferred to another established location fully expecting him to perform where he couldn't even make it past 30 days at this one?. Dude needs to go, you don't just land a gm position with false pretenses.

man i hate this rain im in virginia beach and i cant get any jobs done

That AI receptionist sounded pretty dang realistic. I would love to get something like this for my exterior cleaning business. Are you planning to open up access to companies outside Augusta/ landscaping? This could be huge!

@mikeandes that is a bent or broken lower control arm or bent front axle

Super impressed that your AI is trying to upsell on the phone already. I'm just sitting over here trying to get talk to text to work.

glad Terrance is ok, hope the other party are all good as well. nice pivot, good luck it's not easy

This is my first video of yours. Your answering the AI in a way that you know how to answer it. Normal ppl wouldn't talk to it like that.

Great content Mike

Bent control arms my man! The front end got tweaked pretty good in that hit.

Anytime lawyers get involved, everyone loses. Nothing more that a lawyer likes hearing, than the car I was in an accident with was a company vehicle.... I feel ya man.

Saw you guys near Charlotte NC!

So did he say he came around the corner and missed the light and ran it ? Was it a genuine mistake and accidentally missed a red light or was he on his phone, texting etc and run the red light? How do you handle employee misconduct if they wreck a truck at fault? I hate that for him, but as a business, that’s a really tough decision

That Ai software will be huge when its done, if you license it to other home service industries, this would be a multi multi million dollar business. Sucks to see the truck all messed up but I know the video content creator in you was excited lol

What is the cost to the franchisee per minute for a robot? Will this ever be offered to all copilot members?

It's probably a bent control arm and maybe a few other parts in the suspension. Easy to change out and get a replacement if it's jacked up properly. Sockets and an impact wrench, breaker bar. KZfaq tutorials and compare to the uncrashed side. Be resourceful. One thing this channel doesn't touch on a whole lot. Learn stuff, fixing, modifying things can really help in a business. A lot of things I can do faster then even orginising someone else to do it.

just went with servicebot for online quotes and processing but the ai phone sounds amazinggg!!!

Install cameras in and outside of the trucks. Over 90% of employees get in to accidents while talking on the cell phone.

Hey Mike, I’m 14 and running about 15k a year lawn care company and I’ve got some commercial property’s that want me to mow for them but I’m 14 so I don’t have a tax ID would they 1099 me or am I good to mow it with no issues

I realized you’re in my area after hearing some of your location references, good luck with your business venture. On a serious note, have you considered that you may be trying to grow too fast at the moment? I hear a lot of “hire someone” & having to be on a timeline to make things happen by a certain point, but of the business isn’t available, growing too fast can kill a business very quickly. I’m not saying that in a “demeaning” way…But being in the area you’re in & having personal experiences with the landscaping business around here (being seeing a business grow very profitable and another fail) I’m curious if you think having the “challenge” will inevitably be the failure point?

I would like to no more about that after hours phone call using A.I. how was that done? how was it setup? what is the cost? etc....

Check with your Local Penske dealer, I was able to get a 16 foot unit for 20 a day .10 cents a mile for work. Call the branch directly during the week, they tend to try to move the abundance equipment "16 foot and Transit vans"

That frame is got to be bent, replace the truck for safety reasons

Have it in your contacts that if they cancel they will be charged the time u have invested to do estaminets gas to and from

Why no signed contracts so people can't back out of the job. On my contract if they cancel I get 50% regardless

mke you're smart af, if anyhting youve already proven that your system/franchise is built for success.

Real as it gets

That AI technology is interesting

You put this up to show systems work. You then didn't follow your own systems and failed. Now in part 2 you can enable your systems and prove they work. Just glad everything worked out. Terrance has a location his efforts weren't in vain and he can proceed with personal plans to move. And you will have an Augusta experinced GM to run the new location that will make training easier while trying to deal with the media. And he will be closer to home. It seems like a very winnable situation in the end. Well except for the truck.

General Automotive is the shop name. I can get to it Saturday morning brutha

I’ve mowed twice in the past 5 weeks iL is hardly getting any rain can you spare us some?

I’m worried for Terrance

Mike, my man! If you think folks are "different" in the Charlotte metro area, come to the east side of I-95 to "Down East" North Carolina where I am. You'll wonder if you are on a different planet!

Terrence is a good guy. As a landscape business owner you can tell when someone has it within a day. My opinion he does not, but think he would be a good asset to you somewhere outside GM position.

I think you should always have a back up truck available that is all kitted up so if this happens next time you would be able to your goal. I know when I had my 2016 honda civic out because of the cvt transmission power chain some how broke had my car in the shop for a couple of weeks had have parents drive me to work some of the week then uber moral of the story is to have a back up plan or vehicle in this case you never know what might happen.

Max doesn’t even know he’s talking to his creator, sounds incredible.

I thought that was pretty good I bet it’s even better now. I wish you had an option for a call center for other trades. When you do it for the HVAC industry I’m in.

You go mike!!!!

Wow that AI sounds like a real person. I know you still have a ways to go with it but Great job so far.

LOL I used to work at TruGreen in Charlotte and if an employee gets in a wreck it’s a 0 tolerance policy they’re fired. Here someone gets in a wreck, you meet up with him at the scene and say “Congratulations! You’re promoted to GM!”

Mike idk if you read the comments or if you have a team handling your media, but I will say that I respect the reason to using artificial intelligence bots to save money for your buisness I really do as a fellow buisness owner I just hope you have done your research on the capabilities of artificial intelligence and what it can if gotten out of control, one more thing what is your college degree in ?

What was the cost to start the business tho

The AI telephone system is amazing!

the tow truck driver is going to tow it with the front wheel rubbing, the tire is pushed back. It should be towed from the front....no?

I had a truck totaled last year by an employee. Pretty frustrating.

I'm more of an in person type of guy . Mower is based on seeing what is in the yard and the size of the yard . My price is based on square footage and ease of the job .

You also need dashcams on all company vehicles

I think there should be a voice option, 1 leave a message or 2 speak with a virtual assist to more correctly route your message. when people figure it out half way there is an irritation and feeling of being tricked.

Great job on the AI bud

ill tell you right now its not because of the tire size... the front end tie rods and or control arms are more than likely bent and smashed back just enough now to make the tire start rubbing

TERRANCE 😢 AFTER A STORM ITS CLEAR THANK GOD YOUR OK

That Ai is wild

What do you do if you have a great employee but he gets in an accident like once a month??? thats not sustainable..

Would Terrance have been reassigned to Concord if he didn't get in an accident? I'm not sure if reassigning someone when they're already feeling awful is the best thing to do.

Dang that must be so tough:(

So did he run a red light? Is that how the accident happened?

It is likely the frame is bent the whole tire is sitting further back than it should. Potentially a total loss situation.

Suspension is dic'd the wheel shouldn't be that close to the fender. It's going to be a write-off.

You need a tire rod that’s why it bent back into your fender !! Trust me I’m a mechanic!

Customers are canceling after only a WEEK?

so what happened did someone hit him? or did he hit someone else

Do you regret hiring Terrence as a GM?

I hate robocalls. I spend the whole time thinking, "This company doesn't care enough to actually talk to people." I prefer to talk to humans.

It's just real life man.. that would put most people out of business or make them quit

Could it be easier just to hire a answering service or just employ real people to be just customer overnight service. I know from personal experience automated answering service's are always a nightmare and frustrating. It's a cool idea but I bet I could beat your answering robot with customer service in mind. I think the biggest problem with it is sounds so impersonal and when your customers are your life blood you want to cater to them on a more understanding and personal level. Are people perfect no do we make mistakes yes but as far as making a connection with a potential customer we can't be beat. Also I'm super glad everyone is alright I know it sucks to have a truck down but it's easier to replace a truck than a life. I want to see your system win!!

Fire that guy

General manager. They managing themselves lol

thats life.

Didn’t realize this but I delivered pizza too ur house last friday#dominos