The Life of a Customer Success Manager: A Day in the Life, Challenges, and Rewards

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The Life of a Customer Success Manager: A Day in the Life, Challenges, and Rewards

Рет қаралды 22,031

Күн бұрын

Dive into the world of a Customer Success Manager in this insightful video! We'll take you through a typical day in the life of a CSM, exploring the challenges they face and the rewards they reap. From building strong relationships with clients to ensuring their success, a Customer Success Manager plays a crucial role in any organization. Join me as we uncover the secrets behind this dynamic profession and learn what it takes to excel in the world of customer success. Remember to like, comment, and subscribe for more career insights and professional development content! #CustomerSuccessManager #DayInTheLife #CareerInsights
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@ShantelChambers 11 ай бұрын

I am trying to get into customer success and your explanation for the difference between Product Support and Customer Success helped a lot. I have lots of sales and customer service experience. It’s a relief to know that in customer success isn’t juggling them all cause I’m tired lol.

@JeronAkeem 10 ай бұрын

Glad it was helpful!

@OkiMonDai 3 ай бұрын

I have a call with an Oracle representative about the Customer Success internship. Thank you for your video it gave a lot of insight about CS as a whole. I hope I can get accepted into the opportunity.

@JeronAkeem 3 ай бұрын

Glad it was helpful! Best of luck

@VHShortie 4 ай бұрын

I have an interview for a CSM role for a startup tech company. I came from customer Success Coordinator background. Definitely watching your content for more insight. Thank you

@CintWard Жыл бұрын

I loved the information you provided in the video which helped me to understand more of what a CSM does and the duties involved. I was afraid that it would basically be a higher paid Customer Service Rep role (which I’m trying to transition away from). Your video shows that is not the case at all! Keep the content coming!

@JeronAkeem Жыл бұрын

Thank you so much! I'm still learning everyday new things in this role! Yes, omg I use to to think the same thing being a higher CSR. Finding out more and more that's not the case.

@danekilpatrick5715 6 ай бұрын

CintWard took the words right out of my mouth. @@JeronAkeem

@prettyprissysadity 5 ай бұрын

I’m a CSM and it really depends on the company and if they have an actual Customer Service for the customer then you will be a Customer Service Rep. I do majority customer service in my role and it’s definitely the company. I’m looking elsewhere.

@MattGarcyaDC 5 ай бұрын

@@prettyprissysadity@prissysadity I'm currently learning more about the CSM role, Are any places you recommend for me to learn?

@TheTouchdownWithDougSmith Жыл бұрын

Thank you so much for this video, bro, I have two interviews this week in a role as a CSM and I found this extremely helpful. Keep up the great work man, God bless.

@JeronAkeem Жыл бұрын

Yay!! You got this! So exciting

@tandasherman1360 Жыл бұрын

Hello, please is there anyway you can help me interview prep as I start my career as CSM?

@Amanda.Chenelle 8 ай бұрын

Oh goodness!! This is so helpful. Im preparing to transition into CSM based on my transferrable skills. Getting as much info as I can and looking up the "lingo" lol. Please keep the videos coming!! Gained a new subscriber.

@JeronAkeem 8 ай бұрын

I'm so glad!

@deirdreoutlaw1578 8 ай бұрын

This was really helpful as someone who has been researching tech sales as a whole. I think csm may be better for me than an sdr role but this video really gave me clarity on what a company actually does ❤❤ thank you

@JeronAkeem 8 ай бұрын

Glad it was helpful!

@islagirl10 Жыл бұрын

Really enjoyed this video, Jeron! Currently taking a course to transition into a CSM role and I’m so excited for the journey since I feel like the role really aligns with my strongest skills. Please keep up the content, especially your day in the life videos!

@JeronAkeem Жыл бұрын

Thank you so much! I really love creating these type of videos and showing my journey as a CSM. Can't wait to hear when you join the customer success world.

@bribhoney 4 ай бұрын

May I ask, what course are you taking to transition into Customer Success?

@JaySmith-yw3mq 6 ай бұрын

Thank you so much for this viewpoint, I’m in process of transitioning into a CSM role and there’s so much info out here that doesn’t give a true depiction of the day to day. This was on point thank you 🙏🏾

@JeronAkeem 6 ай бұрын

Of course, no problem at all! Thank you so much for watching, and I'm glad you got good information out of the video.

@theprettycoach9906 8 ай бұрын

This is helping. I appreciate you sharing the difference because many of us began in customer service and we desire to help, but it's like understanding boundaries.

@JeronAkeem 8 ай бұрын

Glad to help

@riahlynn 8 ай бұрын

So funny! I found you on tiktok like yesterday and now you popped up on my youtube! Yesss, I love these!!

@JeronAkeem 7 ай бұрын

Yay! Thank you!

@blackpoeticfire9068 7 ай бұрын

I really love your channel! I came across it randomly as I’m thinking of transitioning career and your energy is just perfect. Thank you for sharing your day with us! New subscriber for sure ❤

@JeronAkeem 7 ай бұрын

Thank you so much!!!

@MarquittaBrathwaite 3 ай бұрын

I am loving this all new to me now getting into this profession from Barbados. Thank you so much I needed this was now about to do a 12 twelve week plan and I was looking for someone to shadow. This profession is new and can not find anyone.

@aba_sol 11 ай бұрын

Thank you for this. I find it a challenge to get my b.o.b to distinguish my role from support. I think this is a common speed trap when you start out in this line of work.

@JeronAkeem 10 ай бұрын

Yes, I can relate that is definitely true. Often times I make sure to ask on my calls what is the end goal? How can I help your company get to the next level to set them apart from their competitors.

@michaeld_96 Жыл бұрын

It definitely interesting to see how you handle being a CSM over Suite since its a product that tends to have outages and a support backlog that I'm sure doesn't make your job any easier lol. It different than how our client success handles things since they handle the normal CS duties but also handle any more "how to" questions and support only deals with errors.

@JeronAkeem Жыл бұрын

Michael! How are things on your side? Yes, omg it doesn't make my job easier at all especially when I come in to about 40 emails asking for updates.

@michaeld_96 Жыл бұрын

@@JeronAkeem Things are going well! Our product is more complex than Suite so it can be a little more challenging to support but it’s stable. We’ve had 2 major releases and no real issues afterwards and no system issues like Suite has.

@shantalharper3698 11 ай бұрын

I definitely enjoyed this video. Even with the limited amount of info you could record it was still highly informative. Im currently taking a CSM certification via IBM and learning so much. I do want to ask how does your job determine what CSMs to assgin certain clients? And do you have another video that shows how you found and interviewed for your current role? Thanks in advance. Keep the day in the life videos coming🙌🏽

@JeronAkeem 10 ай бұрын

My company gave me tier 1 accounts that revenue was under $500k being a newbie. This CSM role was internal so I did a lot of networking with the manager and some job shadowing before I applied.

@deniciahamilton3865 9 ай бұрын

Please do more of these! 🙌🏽

@JeronAkeem 9 ай бұрын

I'll keep them coming! Thanks for watching

@lafekete1953 11 ай бұрын

Thanks for your super enthusiasm. Whenever I get the funds , I am investing in this on course careers for this position.

@JeronAkeem 11 ай бұрын

You can do it!

@themercyedit Жыл бұрын

Thanks, Jeron! What other tools do you find really helpful in your CSM role, besides Power BI and SQL?

@JeronAkeem Жыл бұрын

Excel and pivot tables!

@tandasherman1360 Жыл бұрын

Hi please do you work as CSM ?

@zephyrkhambatta Жыл бұрын

Thanks for sharing that! Could you tell us more on what time you knock off? For example... is it a job where I'll be able to come home and say work on KZfaq for 3-4 hours, or my fitness, and still be able to sleep on time (aka 10-11pm)?

@JeronAkeem Жыл бұрын

Yes, valid question! Me I don't take work home with me so I close my laptop at 5pm sharp! I have content schedule I try to stick to get content stuff in during the week.

@tigerlilyy9779 Жыл бұрын

So many good tips thanks! 😁

@JeronAkeem Жыл бұрын

Any time!

@ajahmccullough3246 Жыл бұрын

Hey! Thank you for the insights. Can you do an update with your notary business?

@JeronAkeem Жыл бұрын

Thank you! Yes, got one coming next week. Next on my list to film.

@claraaguilera945 Жыл бұрын

It was really interested watching your video. I have a question regarding CS Mgr., I was a Customer Service Manager for 22 years and I am currently in my life in transition. I lost mu job last year and recently heard about Customer Success, and it sounds very familiar to a Customer Service Manager. Can you advise how much of a difference between these two roles? I've worked in the manufacturing industry and did many of these functions and I was a go to person from other teams because of my experience and how much I loved to troubleshoot and find solutions for my customers. Love to hear back from you and your feedback. 😊

@infojunkie5329 5 ай бұрын

Hi Jeron! I'm a Product Owner/ Business Analyst and while the pay in product management is great, I'm looking to transition into a new role that isn't so stressful. Do you think the Customer Success Manager role is a good transition for someone with my skillset?

@JeronAkeem 5 ай бұрын

Absolutely! You definitely possess transferable skills from product management, as you know how to communicate effectively about the product, which is useful when explaining certain processes and driving the business, especially when it comes to renewals. What CRM do you currently use?

@infojunkie5329 5 ай бұрын

@@JeronAkeem We recently adopted Salesforce.

@mamimeplz3417 Жыл бұрын

Thank you for this

@JeronAkeem Жыл бұрын

My pleasure!

@JoeBidenIsAClown 8 ай бұрын

Great video. I’ve been in the CSM role for 7 years now. Great video. I really liked the idea of calling these cadence calls health checks, as I’ve been calling them status calls. But overall, you outlined the role perfectly.

@JeronAkeem 8 ай бұрын

Thank you! Yes, I definitely love calling them that and I still do in the new role.

@longloveTsahay Жыл бұрын

Thanks for this 😊

@JeronAkeem Жыл бұрын

of course!

@DorisClay Жыл бұрын

Customer support here, looking to get into CSM since I pretty much do all of the things now and more but I have a question. What are some of the things that CSMs tend to be responsible for that you wouldn't necessarily think of or job descriptions wouldn't include? Like I know how to prioritize and empathize with a customer, I can provide product training if needed, I know how to resolve problems, I know which other teams I need to talk to if I need Sales/Product/Engineers to assist with a problem, but what are some other things that CSMs do regularly to be successful?

@JeronAkeem 10 ай бұрын

Yes, you definitely have the skills. What about programs such salesforce, power bi what do you currently use for ticketing purposes that you can add to your resume?

@felipegomes9732 Жыл бұрын

Congrats! Im brazilian, but I hope to work remote for EUA. Im Customer Success in Brazil

@BoWinkled Жыл бұрын

Jeron what are your top 2023 personal work goals

@JeronAkeem Жыл бұрын

*Become an expert in this position *Obtain two certifications (CSM certification and Scrum master) *Mid review to reflect on target to becoming a CSM II

@sylvialee5446 Жыл бұрын

My question is are you given a quota to meet each month for review

@JeronAkeem Жыл бұрын

No, in my role I have yearly goals. Like retention and survey goals.

@myraclejoy Жыл бұрын

Hello I’m Myracle, I just found your KZfaq videos earlier this week and I have a second round interview as a customer success manager next Monday. I have been doing so much research about the position so I can really be prepared but I wanted to know if there was anyway that we could contact you on LinkedIn or through email and you could offer advice as to how to prepare for interviews or maybe you can make a video about that in the future ❤❤❤❤

@JeronAkeem Жыл бұрын

Thank you so much for watching! Yes, of course feel free to reach out to me at jeronakeem4@gmail.com.

@tandasherman1360 Жыл бұрын

@JeronAkeem HI Jeron please I want to know if there is anyway you can help me prepare for interview as I start my CSM career.