The Makeup Wipes That Caused 'Chemical Burns' - The Neutrogena Lawsuit

The Makeup Wipes That Caused 'Chemical Burns' - The Neutrogena Lawsuit - When Beauty Turns Ugly

Рет қаралды 207,416

Күн бұрын

The year is 2020 and seven women decide to sue Neutrogena. Claiming that 7 variations of their makeup removal wipes gave them burning and flaking skin, similar to a chemical burn!
Neutrogena is also hit with an avalanche of 1-star product reviews after claims that their grapefruit face scrub cause the skin to itch, peel, and swell up. With one customer ending up in hospital so swollen that she couldn't eat.
I also discuss one of their worst products to ever hit the shelves, the Acne LED mask which got recalled in 2019.
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00:00 Intro
00:50 History Of Neutrogena
03:31 Neutrogena Oil-Free Acne Grapefruit Severe Allergic Reactions
08:11 Neutrogena Makeup Wipes/Makeup Remover Lawsuit
12:13 Neutrogena’s Response To Makeup Wipe Reaction Allegations
13:31 Was There A Neutrogena Lawsuit Outcome?
15:31 Neutrogena Light Therapy Acne Mask Recall
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For more videos about Korean skincare, k-beauty, hair tips and tutorials, skincare routines, product trials, Hauls, reviews, and lifestyle, then be sure to subscribe, and don’t forget to leave your questions down below!
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Remember that skincare is extremely personal to everybody's skin. What works for me, may not work for you. But I hope my videos give you some good ideas for products, techniques, and Ingredients to try.
Also, I'm obviously not a dermatologist or a doctor, so all opinions on products and anything else I'm presenting, are results and findings from my own experience and research.
And that's why I'm here, to share my research and my findings that go further than what is said on the bottle or Google!
But, everything I present is always a discussion for you to join in with :)
If you have any serious skin concerns, please see a dermatologist/doctor.
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Ad Disclaimer: The opinions expressed in my videos are all my own honest feelings. I will only work with brands and products that I truly love and use. Working with brands allows me to invest in my channel and create better quality videos for you guys :)

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@JamesWelsh 11 ай бұрын

Omg I forgot to link the products!!! I’m away from my laptop but will have it done in the next 24hours 🫠

@PucaFlea 11 ай бұрын

You know when you read a medicines leaflet and it says do not take with grapefruit juice? Wonder is that linked? The grapefruit burns the skin, as it’s applied topically? Not ingested? Intrigued, but too lazy (and high) to actually look it up 🤣 Edit: I’m 29, closer to 30 and experiencing the worst acne for the first time. Not even as a teen did I have so many and sore spots. Used to get the occasional mountain, but this? It’s the milkybars doing it. I’m addicted. I found a random face brand - maybe up adm coming? Anyways bar of soap for oily and blemish prone skin by Acnaut, by Biotrade, Biotrade. With lactic and salicylic acid. Cleared it a lot. I used a face mask last night and broke out again. Skin won’t take anything more than Snail Mucin by CosRX without a break out. My skin is highly reactive, so it’s rejecting anything it deems too rich 🥲😂

@blankererer6944 11 ай бұрын

@@PucaFlea I’ve had anti-anxiety medications which said you couldn’t have grapefruit on the leaflet. IIRC when I looked it up, there was something about how the juice made the tablets less effective due to stopping them being absorbed

@zuglymonster 11 ай бұрын

The grapefruit actually increases the effects of benzos. For awhile they used to say that in the warnings but people were trying to use it to enhance it so they changed it

@trilbynhiss 11 ай бұрын

I'm def interested in that foundation you patted on, your skin looked flawless.

@octobergirl4 11 ай бұрын

I remember buying the sensitive skin cleansing wipes from Neutrogena and they gave me a stingy sensation and make my face red, I thought that it was because of my exema, use them once,throw them away and never again...

@soulfoodsmama2980 11 ай бұрын

I nearly choked on my tea when you described the giant dramatic cleansing splash that “f-s up the entire bathroom” - honestly the most accurate description of that phenomenon.

@JamesWelsh 11 ай бұрын

😂😂😂

@zuglymonster 11 ай бұрын

Lol I rewound it to watch it again

@selenachan4230 11 ай бұрын

20 splashes

@CyanDesyko 11 ай бұрын

I tried that once when I was a young teen and started washing my face with clearasil because I thought it was what you had to do…

@kerrythomson1105 11 ай бұрын

Not me at the local sports store buying terrycloth head/wristband sets… and when the sales clerk asks what sports I’m into that would require MULTIPLE sets, I just say “Washing my face 😬”.

@Poemi10304 11 ай бұрын

Neutrogena is definitely great for teens with super oily skin. However, I'm horrified that people have used scrubs around their eyes, especially to remove eye makeup. Scrubs are way too harsh for the eye area.

@msk-qp6fn 11 ай бұрын

Same ☠

@annihilxte 11 ай бұрын

I know right! When I heard that I physically cringed at the thought. Not a good idea.

@Tjnovakart 11 ай бұрын

Yess! I’m an adult, but my t-zone is very very oily and the wipes work well for removing the foundation in that area. I definitely wouldn’t use it on my eyes anymore though- made that mistake before 😅

@perly0153 11 ай бұрын

I'm 28 and the grapefruit scrub been perfect for years.

@RoNiobium 11 ай бұрын

Right?! I love neutrogena's moisturizers and I use their wipes for travel sometimes. But i do not react well to their scrubs and cleaners

@Aimee-Gates 11 ай бұрын

Grapefruit interacts with lots of things. There are some medications that tell you that you cannot consume grapefruit in any way while taking it due to the interaction, it is a real thing.

@sharonharris9782 11 ай бұрын

Very true. I take medicine for high cholesterol and can't eat grapefruit

@JamesWelsh 11 ай бұрын

Ohhhh I had no idea about this!

@pammclaughlin8210 11 ай бұрын

@@JamesWelshyep I cannot have grapefruit in any form anymore….it will interact with the Tamoxifen I’m on!

@lexwithbub 11 ай бұрын

I feel like citrus just shouldn't be in skincare.

@ayanadixon4763 11 ай бұрын

Citrus also reacts with the sun and can cause severe skin irritation.

@GeminiGothamXO 11 ай бұрын

Everyone hyped those wipes to me like 6 years ago and I tried them and absolutely hated them. They made my skin dry as hell, red, raw. I just avoid all makeup wipes now. Why bother when makeup balms and gentle micellar waters exist

@libraopal22 11 ай бұрын

I agree my life changed after experiencing micellar water. I waste so little products because of this. Wipes only smear and even sometimes hurt my eyes when I have eyeliners or even mascaras on. I understand if it’s a last resort where you don’t have any other alternative but still it’s a waste and feels like a film on my face.

@ghoulishtoad 11 ай бұрын

Albolene makeup remover balm is my life saver!! leaves my skin so soft. Although if ur acne prone maybe not use it cuz it has petroleum jelly in it and I know that can possibly make acne worse

@aubrey44444 11 ай бұрын

I keep trying micellar waters and can’t figure them out. None I’ve tried have done anything for removing my makeup and making my skin feel cleansed. Can you recommend a decent one?

@libraopal22 11 ай бұрын

@aubrey44444 hi have you tried garnier micellar water? That's the one I usually go for and they have small sizes if you want to sample it. It also depends on the quality of the cotton pads used for water are they the type that aren't weak or their fibers get loose easily when washing your face with?

@albean3030 11 ай бұрын

@@aubrey44444the Cerave micellar water works pretty well for me. Depending on what makeup I'm using I do sometimes have to do a double cleanse but overall I feel like it does a pretty good job when I just need a quick "wash."

@alexandrareitz2109 11 ай бұрын

I love the grapefruit scrub and I’ve been using it for years but I’ve never looked at it and said “let me rub this all over my eyes”…

@GenXfrom75 11 ай бұрын

😂 exactly! Who is scrubbing beads around their eyeballs?😂

@JamesWelsh 11 ай бұрын

Because of common sense right?! 😩

@perly0153 11 ай бұрын

Me too lol

@MissSeaworld8 11 ай бұрын

😂😂

@feistyflavors5227 11 ай бұрын

Right! I used it for over 5 years with no issues, and I have very finicky skin. You can’t just rub citrus in anywhere…come on people

@notBlushyVen 11 ай бұрын

i’m also allergic to the neutrogena grapefruit line. not because of anything neutrogena did but because i’m allergic to grapefruit lol

@hipeeps1000 11 ай бұрын

I also have a random grapefruit allergy and found out from trying that product and breaking out in hives!!

@xerk2945 11 ай бұрын

I've never seen another person be allergic to grapefruit. I'm kinda morbidly excited.

@sam81345 11 ай бұрын

@@xerk2945wut 💀

@sabinajoh 11 ай бұрын

@@xerk2945from what it does to meds I’m not touching it with a 10ft pole

@Devoidus 11 ай бұрын

I don’t even think I have a grapefruit allergy, but I’ve used the grapefruit scrub and my face swelled up and became rashy. I definitely did not use any other face products, but it was terrible. This was well over 10+ years ago and I’ve not touched a neutrogena or grapefruit-related product since.

@almondtarte 11 ай бұрын

"Being the original number 1 dermatologist recommended skincare product." ".....before Cerave...." 😂 😂 💀

@JamesWelsh 11 ай бұрын

🫢😏😂

@lucyt7189 11 ай бұрын

@@JamesWelsh I am not allergic to anything - I can literally use ANY lotion or face wash and have used anything that's on sale for about 30 years now. That is - until I tried CeraVe Eye Repair Creme. I finally found something that I cannot tolerate on my skin. SOOOOOO ITCHY! Neutrogena Hydro Boost line, however, is seriously the best thing ever. I also have had a bottle of Neutrogena Oil-Free Acne Wash Pink Grapefruit Cream Cleanser for many years now and use it occasionally if I have a pimple, but I don't like the menthol in it. I seriously hate face washes with menthol. One can be allergic to anything, though, or become allergic seemingly overnight. My kid was super allergic to something in the staple in many households - Huggies wipes. I am talking chemical burns on my poor baby's skin. But I simply stopped using them instead of suing the company, even though many other parents reported the same reaction in their kids.

@teletubbiestunetwister9570 11 ай бұрын

@@lucyt7189 I love the Hydroboost SPF on everything under my nose. Anything higher than that and my eyes freak out. But I love the feel of it and the smell. :)

@lucyt7189 11 ай бұрын

@@catrice1296 but you aren't suing them, right? :)

@robina.9402 11 ай бұрын

@@lucyt7189 The worst skincare reaction I've had this year was a CeraVe lotion that recommended for soothing rosacea! So itchy, I literally ran and washed my face

@julsweaver 11 ай бұрын

I work for Clinique and if I see someone buying the Neutrogena wipes, or really any wipes, I offer them a sample of makeup cleansing balm 😂

@GenXfrom75 11 ай бұрын

I love Take the Day Off, but I'm a more elf make-up melting cleansing balm budget 😂❤

@julsweaver 11 ай бұрын

@@GenXfrom75 what works works

@GenXfrom75 11 ай бұрын

@@julsweaver absolutely! Balms are really so much better than ANY wipe.

@julsweaver 11 ай бұрын

@@GenXfrom75 Halloween is coming and I love passing out the balm samples with labels that say, " --Take- GHOST 👻 the Day Off "

@erinmoore9681 11 ай бұрын

Thank you for your service 🙏🏼

@msk-qp6fn 11 ай бұрын

Lmao i used to copy that water splash thing as a 5~6 year old 😂😂😂 i felt cheated when i realized it didnt wipe any of the soap and only got my tshirt wet after several trials and errors 🤣🤣🤣🤣 the memories

@eiremerald 11 ай бұрын

You can get an allergic reaction to anything. It doesn't mean it's inherently bad. I've been using the Neutrogena wipes as a "first stage" cleanse and eye makeup removed for at least a decade now and have never had an issue with them. I follow it with micellar water, as that alone won't remove my mascara or eyeliner at all. I loathe washing my face at a sink, as no matter what I do, I get water down my arms and on the floor.

@eliseg0001 11 ай бұрын

Have you considered using washing wristbands? They’re like thick microfiber scrunchies that you wear on your wrists to catch any water that would otherwise run down your arms

@AkiAlchemicae 11 ай бұрын

I second the wristbands! Used to hate washing my face over the sink, but these wristbands really are a godsent!🙏🏻

@lindseyyoung9149 11 ай бұрын

@eliseg0001 Omg I love you for this suggestion!! Thank you so much! I'm heading to Amazon now to find some because the water running down my arms while washing my face struggle is real! Lol

@oanafl 11 ай бұрын

I'm sorry but I will never understand why people invest money in makeup wipes when they don't even do their job...... It's ecological & financial waste for absolutely no reason. Using a microfiber cloth with micellar water and then a cleanser would be absolutely perfect in your case! Please consider this, as the cloth would be much gentler on your face anyway (makeup wipes can be very exfoliating). Edit: Have to add another tip. To remove your eye makeup more easily, hold the cloth with micellar water over your eye area and let the product get into the makeup before you start removing it. It will make your life much easier, as it "breaks down" the makeup, otherwise it doesn't have enough time if you just start scrubbing from the get-go.

@veronica-mew 11 ай бұрын

Same! I always use the wipes first because micellar water never removes my eye makeup and I have to use so much to remove my face makeup. I use the knockoff wipes from CVS lol.

@Gabi_myers 11 ай бұрын

I didn’t even know about the lawsuit but the initial reason I swapped from makeup wipes to micellar water and balm cleansers was because of how bad the neutrogena ones burned my eyes

@staceyshere 10 ай бұрын

I literally had the same exact journey. The wipes caused my skin to breakout on these red itchy bumps. I threw them out. Didn’t even bother giving them away.

@adafihj6439 11 ай бұрын

Not gonna lie I have done the iconic face splash and soaked my entire bathroom. I 100% think that's the reason I hate washing my face in the sink

@JamesWelsh 11 ай бұрын

I’ve 100% done it with a lot of preparation! Towels on the floor….everywhere

@adafihj6439 11 ай бұрын

@@JamesWelsh ahhh the whimsy of unbound youth

@Kiterpuss 11 ай бұрын

Given that the issue seems to be spread across different formulations of wipes, I wonder if the issue is the fabric of the wipes themselves. They may just be more abrasive than they seem the way rice flour or baking powder is. People can feel something as soft or smooth on their fingers but it can be abrasive to thin skin like around the eyes or mouth.

@JamesWelsh 11 ай бұрын

Mmmm yeah that’s a good point. That teamed with people maybe scrubbing too hard!

@makeupmel99 11 ай бұрын

They are made with plastic, and they always felt much harsher than multi-purpose (face and body) plastic-free wipes that I’ve used.

@SlothDaan 11 ай бұрын

That might be possible. I haven't found a single wipe that didn't sting. Even those for sensitive or dry skin. If I use them twice in a row it even starts to burn. Now I only use them when I have dirt on my arms of chest area, and I need to get it off quickly.

@eepinwillow 11 ай бұрын

You might be on to something. I've noticed with a lot of wipe products, when you scrub too hard, the surface texture can change as the little fibers start to come up out of the weave. Like if I rub a baby wipe on my skin too much, even on tough areas like my arms, it'll get that dry, stretched, raw feeling. Might be that the fabric irritates or tears the skin and lets the (intended topical) ingredients into the wounds.

@aromaladyellie 9 ай бұрын

They do feel like sandpaper.

@GenXfrom75 11 ай бұрын

The only "reaction" I've ever had to Neutrogena makeup remover wipes is that they didn't actually remove my makeup. So i quit wasting my money.

@jenniferdignan8507 11 ай бұрын

Me too!

@teletubbiestunetwister9570 11 ай бұрын

Same... I used one tonight - had them from a recent trip. But the only eye makeup I had was a bit of blush on the lids and some brow colour. The rest was just blush and bronzer. They are useless for anything with foundation or proper SPF.

@mannypedib 11 ай бұрын

It’s wild about those wipes because WVERY SINGLE ONE of those Vogue Skincare videos used to have these makeup remover wipes. Every model and actress showcased them next to La Mer and Sunday Riley like it wasn’t OBVIOUS product placement.

@abigailpena5950 11 ай бұрын

So I have PCOS which caused my face, back, neck and shoulders to be absolutely covered in acne, my face had no skin without a bump on it, so my sister took me to the pharmacy and bought the pink grapefruit scrub. When I used it, it hurt so badly that I cried, but my sister told me that it just means that it's working, she didn't want me to stop because she paid for it with her own money. Until, I couldn't feel my face anymore, it looked like a sunburn and I got made fun of even more. I threw it away and couldn't even handle sunlight for a week, she got pissed, but when she saw my face she backed off then she got me the deep clean scrub when my face could be touched again and it wasn't horrible. That was when I was 10yrs old to about 16yrs old. Thank God for hormone medications, after about ten years on medications now my skin is normal to dry with no acne at all. I'm sorry, but screw Neutrogena they traumatized our teenage years.

@Maialeen 11 ай бұрын

I feel like that one was 95% your weird sister and 5% an inappropriate neutrogena product.

@ambersmith2612 11 ай бұрын

You mean your sister traumatized you with the help of neutragena

@mollyapteros 11 ай бұрын

Sorry for the horrible experience but Neutrogena didn't force your sister to use the product incorrectly. :/

@stephgreen3070 11 ай бұрын

I’m sorry you had a bad experience! I had great outcomes with Neutrogena when I was a teen. I use the hydro boost gel today and it’s lovely on my skin. The thing with skin care is that we’re all different so your mileage will vary.

@kellyann3292 11 ай бұрын

I’m so sorry! I agree with sister comments, tho. I’m sure she didn’t know better at the time, but as a sister myself, I’d say she should pay for a nice spa day for you both or take let you blow her money on some of your favorite skin care items. As an eldest sister, if you need any tips for making this happen, I can share some guilt inducing phrases my younger sis successfully uses on me🙃

@alisha308 11 ай бұрын

Grapefruit allergy here 👋 And I learned it the hard way (by using a cleanser that had it in it), I didn't blame or sue the company. Now I diligently check skin care and hair care product ingredients for any variation of grapefruit. Consumers have to take some responsibility when it comes to the products they use. Like you said, anyone can be allergic to anything.

@tessafalconer4616 10 ай бұрын

Exactly! I’ve used and still use various neutrogena products from 5th grade to adulthood due to severe acne/oily skin and me and many others have never had these issues BECAUSE WE KNEW HOW TO USE THEM CORRECTLY (like not rubbing a scrub onto your eyes or whiteheads) and smart people like you STOP USING STUFF THAT HURTS YOU/IS NOT COMPATIBLE WITH YOUR SKIN, because you and many others grasp the concept that not every body/hair care product is made for everyone on earth. I hope you’ve found a good product that works for you and your allergies 😊

@alisha308 9 ай бұрын

@@tessafalconer4616 thanks! I have found some great products that work well for me. Mostly from James's suggestions 😆

@Hiiiiiiiiieeee 11 ай бұрын

I mean, can we really blame the product when she used it so inappropriately? I would think it was common sense, especially from a holistic specialist, to not scrub around your eyes with an exfoliate her that has micro beads. Definitely an example of playing stupid games and winning stupid prizes. And after looking at the other people that had similar reactions, do we agree that they look like they used an extreme amount and probably scrubbed the daylights out of their skin? The one that had that reaction on her neck in particular. Why would you use a scrub on your neck? Is it not common knowledge that the eye area and the neck are more sensitive than the rest of our face and body? I think I forget sometimes not everyone watches, copious amounts of skin care of KZfaq people like me.

@JamesWelsh 11 ай бұрын

Yeah I think that’s also why physical scrubs have a bad reputation. Because people SCRUB at their skin. Instead of a gentle massage!

@the-postal-dude 10 ай бұрын

i think it's not really common knowledge that the neck's skin is sensitive, but it's definitely well known that the eyes are sensitive

@myusernameissusan 11 ай бұрын

You can be allergic to absolutely anything, always wise to do a patch test if you have allergies. I patch test everything these days as I seem to be getting more sensitive to stuff the older I get. I get contact dermatitis on my hands all the time and recently had a huge rash around my mouth after visiting the dentist which I'm assuming was the latex gloves and I had a terrible reaction to the sticky part of the dressings after a recent hospital visit. Be careful with everything you put on your skin as you never know when you may develop allergies. I was fine with everything until the menopause.

@SHFMIA 11 ай бұрын

👍🏻

@jennamagdalena6608 11 ай бұрын

Do a patch test even if you don't have allergies!! I normally don't but I had a terrible reaction to Laneige and my entire face was red for days.

@maryeckel9682 11 ай бұрын

Postmenopausal skin is a whole different ball game! I never saw my pores this much.

@myusernameissusan 11 ай бұрын

@@maryeckel9682 indeed, I've had to change up my entire routine including make up. all my usual make up left my skin looking like a dried up old prune. It's been an expensive journey finding a good routine for my new skin.

@maryeckel9682 11 ай бұрын

@@myusernameissusan can absolutely attest to the dried up old prune effect.

@Mibambino 11 ай бұрын

Allergies can creep up at any time too. My mum has used a No 7 restore and renew serum for years, but suddenly developed an allergic reaction to it out of nowhere. We’re talking swollen face, eyes, the works and she then tried some other serum, and the same reaction! It’s awful for her, and I feel terrible for her when it happens. But she can hopefully enjoy the results vicariously through me… 😂

@_PinkiePie. 11 ай бұрын

Also pointing out skincare (and any product) brands can and DO suddenly change the ingredients in their products at random. If your mom had a sudden allergic reaction to it there's a high chance the product could have changed inherently without you noticing.

@SatiricalSunflower 10 ай бұрын

This happened to me with Kiehl’s avocado eye cream, I’d used it for years without a problem when all of a sudden I got such bad dermatitis that my dermatologist was surprised. Not sure which ingredient specifically it was, but it’s the only thing we could come up with after discussing. I still have problems with my eye skin to this day, even after the initial allergic reaction went away

@wrightcember 10 ай бұрын

not skincare, but after YEARS of loving coconut and beetroot, im allergic! seriously! i’m not even that old!

@lee-cz6pc 10 ай бұрын

RIGHT??? my mom used dior eyeshadow palette for YEARS and one day she was suddenly allergic to the same palette!!!!!

@danachristie7106 2 ай бұрын

My mother's hypothesis is that some allergies are influenced by hormones and aging, making some people allergic to different things at different points in their life. For example I was allergic to a red dye when I was little (it was in a bunch of candy) until I was a teenager and my mother was allergic to eggs for about 6-7 years as an adult. This is more evident in women as our hormones fluctuate more. We have had other allergies too, just not as noteworthy

@tessfabled4115 11 ай бұрын

I literally use that grapefruit scrub right now and have never has an issue with it - but it's mostly on my chest/back and like twice a week lol. My skin is so insanely oily I can leave oil marks on surfaces and have never found a product able to dull the shine of my massive-ass forehead...

@butterflyqueen9260 11 ай бұрын

I use it to wash my face and armpits. Zero issues

@ElenKarin 11 ай бұрын

I love the random bits of facts - I didn’t know about the volcanoes on Venus either😂 But god, when you said she scrubbed around her eyes I cringed so hard omfg

@JamesWelsh 11 ай бұрын

I feel bad for her but also….why would you scrub around your eyes? 😩

@dianetheone4059 11 ай бұрын

***** Captioning the products is awesome. A total pro move.

@JamesWelsh 11 ай бұрын

Ahhhhh glad you like it! Completely forgot to link them and wrote about them in the comments though 🥲

@dianetheone4059 11 ай бұрын

@@JamesWelsh Not a problem for me because I wait for your CosRX discount and don't really buy anything else online.

@AKbaby89 11 ай бұрын

I actually have acute adult allergies after a chemotherapy treatment I had to do a decade ago, and I became deathly allergic to a medication I had been on for over 8 years, ended up going into anaphylaxis, my heart stopped for a little over 2 minutes, and then I was in acoma for almost 2 weeks. I was in the hospital when i went into anaphylaxis, if i wasnt already in the hospital id be dead since i didnt have epi pens and wouldnt have ever known that it was a medication i had been taking for atleasy 8 years, including taking it twice the day before (also in the hospital). So now I really don't try any product without patch testing, and even then, the people I live with know where my epi pens are and how to use them, and I always take my meds at the same time and verbally tell someone I just took them incase something happens. I also don't really change my skincare routine or use as many products as I used to just so im able to keep track of what I'm using, when I'm using it, etc. Anyone can become allergic to anything at any time, but since I've been diagnosed with acute adult allergies I try to be very aware of everything I'm putting on&in my body.

@xoWhitney101ox 11 ай бұрын

That’s so crazy because that same exact Neutrogena Grapefruit Cleaners did the SAME thing to my face, as well over a decade ago! My eyes were almost swollen shut, and I definitely did not use anything with it! It didn’t even start immediately, but it did start after a week or so. I thought it was just me!

@pandapower5902 11 ай бұрын

it happened to my mom too! She took a bath with the grapefruit cleanser on a wash cloth and let it soak into her forehead, then her forehead was sooo swollen and her eyes were puffy, she looked unrecognizable all for like a week at least. Then she fell ill and got diagnosed with hypothyroidism. After that she started to fall sometimes and got diagnosed with hydrocephaly! She had a shunt put in, but then kept declining and now has a rare brain disease that is terminal. I wonder if it began as a runaway reaction, like some kind of inflammatory response to the face wash.

@GenXfrom75 11 ай бұрын

Neutrogena Hydro Boost face wash is so good to my skin! My face is oily and acne prone, but also aging, as I'm 48. It's always my second step after a makeup melting balm.

@SHFMIA 11 ай бұрын

It is really great cleanser.

@wintersprite 11 ай бұрын

I like the Hydroboost cleanser.

@jcook910 11 ай бұрын

There are SO many medications that cause sensitivity to grapefruit. Some epilepsy medications and most SSRIs, to name a few, will have a warning to avoid grapefruit. I wonder if that was ever considered?

@FissionCube 11 ай бұрын

ssris dont cause grapefruit allergies, grapefruit affects how ur ssri medication is absorbed by your body so it could cause serotonin syndrome (which can be fatal which is why theyve gotta really make sure to put that warning on there even if it might not be too big a reaction for everyone)

@pandapower5902 11 ай бұрын

surely that is only when ingested, since it is using a whole different system and way it is getting absorbed, right? i think its different unless you have an actual allergy

@FissionCube 11 ай бұрын

@@pandapower5902 yeah, grapefruit is only an issue with medication when ingested im pretty sure, so its not an allergy/sensitivity thing. i mean maybe if you had some kinda topical medication and still had some grapefruit on your skin or something itd be a problem but idk enough about the chemistry, i just know i cant eat grapefruit cuz itll mess with my meds and maybe kill me lol

@Willcaro333 11 ай бұрын

I used that grapefruit acne scrub body wash because of my insecurities about my back acne and it burned THE CRAP out of the skin on my back. All these little itchy bumps popped up and my skin looked so chemically burned. I’m glad I only used it on my body and not my face!

@Minicali_ 11 ай бұрын

The “fucking up the sink” comment took me OUT 🤣

@JamesWelsh 11 ай бұрын

😅😅

@gwenhowells8562 11 ай бұрын

I've not used the neutrogina wipes, but I had a reaction to simple face wipes years ago. I think you can easily mistake 'sensitive skin' products as fine for everyone. It gives people a false sense of security. I dont think you can really sue the brand for it though. Especially if you are using a physical exfoliater on your eyes?!

@tamrasmith1744 11 ай бұрын

I used that Neutrogena Light Therapy Mask several years ago when it first came out. Didn’t realize there was a recall, but it worked great for me. I had a really bad flare up of acne and used the mask for about 2 weeks until it resolved. Since then, I have changed my skincare routine and my skin has been much better. I haven’t needed a mask like that. Glad I only paid for short-term use, but that’s just my story. Had to get rid of the mask anyway, because my cat chewed through the cord. 😹

@ItsMuffinTimePls 11 ай бұрын

The cat knew! Or was just being a cat. Really could go either way with cats 🤣

@tamrasmith1744 11 ай бұрын

@@ItsMuffinTimePls Pretty sure she was just being a cat. She also destroyed so many iPhone chargers. She is lucky she is cute, and that she seems to have grown out of the habit.

@ItsMuffinTimePls 11 ай бұрын

@@tamrasmith1744 I still remember when my cat was still going through the "I have teeth and I must chew" phase. She stuck her tooth into the wrong wire and got a little jolt, and that was the only thing that got her to stop 🤣 (she was totally fine, just a little static-y after lol)

@tamrasmith1744 11 ай бұрын

@@ItsMuffinTimePls 😱 One of the animal foster accounts I follow on IG had a kitten who suffered major mouth damage from chewing through a cord. Luckily mine stuck to thin cord that were usually not plugged in, also ruined headphones.

@Keriedawayy 10 ай бұрын

as a nurse,we have been taught there are medications that react with grapefruit, its not something people commonly think about and as everything absorbs whether drinking the grapefruit juice eating it or in this case, a face wash, Idk we keep putting this fruit in skincare!😢

@SHFMIA 11 ай бұрын

Every person is an individual. I've got a severe allergic reaction to Beauty of Joseon ginseng essence.

@TrueImmortality 11 ай бұрын

Honestly, korean skincare is awesome, but I would think a lot of people might have allergic reactions to those products because of the high use of biological agents.

@SHFMIA 11 ай бұрын

@@TrueImmortality exactly

@georgecooper9766 11 ай бұрын

Funnily enough the worst reaction I've had to skincare is to a Clinique product - one of their makeup removers. I was tryna work out what makeup product I was allergic too and it turned out it was the makeup remover lol. Would wake up the next day with a very swollen face. I now stick to oil cleansers cos I still dunno what exactly in that I was allergic too

@laurenjb7 11 ай бұрын

I don't recall having an allergic reaction to their face wipes or products in particular, but my eyes are swollen more often than not so honestly who knows. BUT their face wipes always made my skin burn and more dry than other brands. I used to use their pink grapefruit body wash back before the issues of microbeads were talked about, and I did really like it as it was the only drugstore body wash that had salicylic acid in it at the time. I kind of wish they would bring it back but without the microbeads, it was so much cheaper than the acne body washes I use now

@RosieDuck 11 ай бұрын

Absolutely goes to show that not every product is for everyone. Even tried and tested drugstore staples can cause reactions or sometimes... just not work. I love their hydroboost line. I have the cream, the gel, cleanser, scrub AND the body lotion lmao. Have been using them for years and swear by them. So sad that someone got such a severe reaction from one of their products. :/

@SunriseTango 11 ай бұрын

I like their fragrance free moisturizers and sunscreens. I feel like when people do not follow basic common sense, they should not complain about the outcome. I'm surprised she didn't use lemon slices to remove her eye makeup😒

@agnesabelin 11 ай бұрын

when i first got acne 4 years ago i started to use skincare. i used a toner with salicylic acid from neutrogea… but that contained a LOT of alcohol.. that DESTROYED my skin without me knowing why, and i continued to use it for longer than i’d like to admit lol… well nowadays i stay away from everything neutrogena bc of that …also i used that toner everyday… :|

@julsweaver 11 ай бұрын

I found out recently that my skin is acidic. I found this out when I stopped using toners and my skin improved, also when I realized ph balance lipsticks were always turning the most intense shades on me. My skin is doing great! I exfoliate much less and don't use a toner, and now everyone is like, "you need witch hazel, you need this, you need to try apple cider vinegar, you should try...!" I finally found what works for me and everyone thinks I'm crazy for not using a toner

@agnesabelin 11 ай бұрын

@@julsweaver good you found what works for you! i’m still in the process of figuring things out, but right now my biggest focus is healing and hydration, which has helped my acne too. i still use a toner tho but not an active one, just a step in my hydration process!!

@drtallgirl6532 11 ай бұрын

Wow, I love this series. And now I have narrowed down the cause of an allergic reaction ibhad on my face a neck a couple weekends back while on a trip. I had some travel Neutrogena fragrance free wipes that I used while out of town. I had used them and the other products beforehand. The wipes always stung and caused some dryness short term but never like this. I had stopped using wipes after watching videos by you and Robert separately and on your Welsh Twins channel. So thank you for changing how i approach skin care because it has really improved the way mybskin looks and feels!

@xAlicia21 11 ай бұрын

I remember the neutrogena pink grapefruit wash, but not the oil one. I used the face wash when i was younger, it smelt good but did nothing🤣

@trish1344 11 ай бұрын

The neutrogena wipes all always made my skin burn as well. I’m not saying it’s necessarily law suit worthy, but I always thought they were awful and damaging my skin as well. I didn’t realize how many other people also had that problem!

@choufreakyc 11 ай бұрын

Same! I tried the makeup wipes and they instantly burned my skin and it was so painful. I had to wash it off immediately. I didn't know so many others had the same issue and there was a lawsuit.

@josclyn8775 10 ай бұрын

I just bought some and had some when I was a tween. These felt a lot better than the ones I had when I was little

@lindagsanchez5 11 ай бұрын

I really love this When beauty turns ugly series! These videos are so interesting to watch

@carly829 11 ай бұрын

Hi James! Love the happy medium showing what you're using and putting the name on the screen 😊 also, holy moly i havent thought of that clear orange soap bar for ages! I was in my early teens in the late 80s. My mom bought that for me for my acne. Great throwback moment!

@vintagecherries 7 ай бұрын

Please please please I beg you. Do a detailed video on Mario Badescu. People NEED to get informed about their lawsuits. You're one of the biggest skincare KZfaq channels that is actually honest and says it like it is without hiding anything. Which is why I love you & your channel so much. It's nice to put a light into the sketchy company because I still see a lot of die hard fans of this company that need to get informed. A lot of unaware people advertise their products on social media and it's kind of unacceptable. Because I was one of the people that believed the hype, I used their rosewater witch hazel toner and I got a chemical reaction. I have used a witch hazel rosewater toner before with the same ingredients from an other brand and I didn't have that reaction. I geniuelly think that they STILL hide ingredients from their list like they did before. Because I used dupes for Mario Badescu and I didn't get any reaction. Versus the original toner from the brand that burned, irritated my pores and left me a scar on my forehead from just a week of use and a chemical like reaction that didn't make much sense. I geniuelly GENUINELY think they hide ingredients, again.

@LL138TM2723 11 ай бұрын

Watched this while dyeing my hair in the bathroom and I literally had one of the featured Neutrogena wipes within eye-line the entire time. Given how insanely dry and sensitive my skin already is, and the fact I react badly to almost every facial moisturiser on the market, I’m so grateful I didn’t have one of these reactions.

@ellis2402 11 ай бұрын

Hi James :) really liking the change to captioning the products used! And another great video, love this series

@user-mt4sc6uy5b 11 ай бұрын

I bought that grapefruit cleanser in 2018 when I forgot my regular cleanser on holiday and it left me with the nastiest burns after just one use. It was awful! My skin was tight and flaky, hot to touch, and sooo RED 😭

@annihilxte 11 ай бұрын

Omg I know someone who had a severe swelling reaction from that same grapefruit cleanser! I almost used it once but I had tried the other grapefruit cleaner by Neutrogena and I hate strong citrus smells, especially in my skincare, so I decided not to. I’m pretty sure the other one just dried out my skin. I remember using the makeup remover wipes and they burned my eyes so badly and irritated my skin so much as a teenager! And I got an insane breakout and rash using the “calming” ones so I swore I’d never use them again. Now I prefer the Walmart ones now, or the Equate ones (love the rose water one) they are so gentle and do a great job at taking my makeup off as a first step before actually cleansing. I do like the hydroboost cleanser though and have repurchased multiple times. Damn Neutrogena!! I feel so bad for everyone who had a painful reaction to these products!

@KitKat-ki7vi 11 ай бұрын

This is actually crazy because I experienced burning with their makeup removing wipes as well! I thought it was odd since I’m very gentle when using face wipes and I generally don’t have sensitive skin. I decided to stop using them after only a couple uses because my face would burn every time! Btw I recommend Burt’s Bees makeup remover wipes they are super gentle!

@tasnimahmed8554 11 ай бұрын

I felt the same and I would tell my sister how it would BURN, I thought it was just me 😂 I laughed out loud when she sent me this video 🤣

@pandapower5902 11 ай бұрын

you shouldn't use make up remover wipes anyway, dermatologists dont recommend them. you end up just rubbing the product into your skin instead of washing it off.

@tasnimahmed8554 11 ай бұрын

@pandapower5902 I generally would avoid them except on days I was feeling lazy... but these wipes would end up helping me to avoid using wipes as a whole 🫢🙃 Micellar water and cleansers for the win

@alisonlovins2433 11 ай бұрын

Love the captions for the products that you’re using 💜🖤

@AriccaChristine 11 ай бұрын

I still use the clear pore neutrogena 3.5% benzoyl peroxide mask/cleanser and I love it 😅

@msk-qp6fn 11 ай бұрын

I think that is one of the handful derms actually kinda approve of

@mellie0116 11 ай бұрын

I like this style of showing the products you’re using! Not very distracting, but we can also see the name of the product really easily!!

@krazedkat5855 2 ай бұрын

OMG!! I think this is finally my reason I keep getting this rash, burning, drying reaction on my face!! The N wipes!!! Thank you for this video! I’ve had it SO many times and never gave it a thought that it was the WIPES!!

@calculatedspaces 11 ай бұрын

Yes, I used the grapefruit scrub wash here & there for my face or body before 2020. I was using a lot of awareness with my soap & cleaning products during that time. I noted a reaction and switched to some better formulas. Thankfully I found a community of people dedicated to great skin product breakdowns. ☺️

@beardiemom 11 ай бұрын

I used Neutrogena sunscreen exactly once and then never touched the brand again. It really burned and my face turned bright red within seconds, so I washed it off and never touched it again. I'm not sure what it was that I reacted to, since there wasn't really anything in the sunscreen that rang alarm bells.

@jazzy1542 11 ай бұрын

Omg! I never knew that someone other than me and my sister had a reaction to their sunscreen! Within 15 minutes our faces were peeling and that’s when I started avoiding neutrogena. But I gave them one more chance like 10 years later when I decided to try the wipes that everyone was using….and I started to notice that my face was burning and itching like crazy from the wipes.

@beardiemom 11 ай бұрын

@@jazzy1542 I feel like there must be something they're using that a lot of people react to. My husband wanted to use up the sunscreen that I got, and he had a reaction, too. His just wasn't as severe as mine. And normally we don't react to the same things. After that I didn't even feel comfortable passing it on, because I didn't want anybody else to get a reaction from that cursed tube 😅 I don't think they're doing it on purpose, but I would definitely suggest to people that have sensitive skin to avoid their brand alltogether.

@pammclaughlin8210 11 ай бұрын

This happened to me …..I used it for a few years with no issues then a few years ago I could feel my face prickling during the day everytime I applied it. That night I had a terrible rash and burns….never used it since and never had anymore issues

@aislinntheterrible 11 ай бұрын

I consider this series from James my reminder to patch-test before using new products! Hopefully I can prevent myself from turning up in a future video 😳 Not saying to absolve companies of their responsibility, especially for brands that market to young consumers or market themselves as gentle or safer. In fact I think the brands are de-motivated from encouraging us to patch-test, because that reduces the number of new products we are going to buy and try out.

@sharontercha5561 9 ай бұрын

I've been using makeup wipes for years - without issues. I used to use Neutrogena but started using another brand when I asked my partner to pick them up for me and he brought home an alternative. Last month, I grabbed a pack of Neutrogena wipes again while out shopping and started using them (the same way I always had in the past). In the past month, I had two massive flair-ups ... chemical burns after gently cleaning my face and applying my normal night cream. It took me doing it the second time to realize the wipes were the only thing that I'd changed out in my routine. It is so bad - huge red rings, swelling, skin is puckering, dried out over night and itchy. Unreal. My entire office stopped when I walked in.

@blackrosenuk 11 ай бұрын

I love story time with James! I used to use face wipes and never double cleanse. (I had tried the Neutrogena wipes once, and they left me with a horrible rash that burned for days and even made my eyes swell shut for a solid two days). My skin has really bettered since I stopped the wipes (and now do the dbl cleanse). To me, wipes really should be an "emergency-only" use -- and they should generally still be followed up with a cleanse, if possible, or at least a water-off.

@Sade_adeola 11 ай бұрын

Just gotta say- I LOVE the pink grapefruit scrub I've been using it for a decade with no issues and I'll never stop. Whenever I do, I get more acne. My combo/oily skin loves the stuff and in conjunction with great serums, moisturizers, and sunscreen I get a lot of compliments on how beautiful, flawless, and clear my skin is with and without makeup ☺️

@RuminatingRaptor 11 ай бұрын

I love it too. People use things in a way they aren't supposed to and then act shocked when bad things happen. People like that are why we have directions on shampoo bottles.

@pandapower5902 11 ай бұрын

@@RuminatingRaptor i mean some people just have reactions to things when others do not, even if used correctly. my mom had a terrible reaction to the grapefruit acne wash

@melissaselenebeauty 11 ай бұрын

Hey James! I get stinging and burning if I use makeup wipes, especially neutrogena. I use the bioderma micellar now and avoid all wipes!

@WhyAreYouThisWay 11 ай бұрын

I was at Walmart and saw that on clearance for $1 a bottle. I didn't know if I'd like it so I only got one. Now I regret 😭

@chickennuggetthedog 11 ай бұрын

Micellar water has been a life changer

@Breyerluvr22 10 ай бұрын

It is wild that you’re talking about this scrub. I always thought I was just weird because I also had bad reactions to this scrub but everyone I knew loved it! It ALWAYS left my skin dry, tight, red, burning, and flaking the few times I used it back in 2015. Safe to say, it went in the trash.

@aurora4218 11 ай бұрын

I've never had trouble with makeup wipes, even though I have pretty sensitive skin, and I think part of it was that I did NOT use them as directed. I'd always leave the wipe on my face like a sheet mask for 30s-1min before starting to wipe so that the cleanser in the wipe would have some time to break down my makeup before I started anything like rubbing. After the first few times I used a makeup wipe, I noticed that my skin would feel salty after, so I started to make sure I always rinsed off my face after cleansing before applying a moisturizer. This meant that not only was I avoiding irritation from rubbing the wipe into my skin, but I was also washing off the chemicals from the cleansing wipes.

@dawnshade4939 11 ай бұрын

I do feel like these cases might have been an underlying and unknown grapefruit allergy. Allergies are surprisingly common and you can be mildly allergic without knowing it- I myself am mildly allergic to apples and didn’t realise until I was sixteen

@wintersprite 11 ай бұрын

That or some of them could be taking medication that reacts with grapefruit. My mom takes a medication where grapefruit needs to be avoided.

@raerohan4241 11 ай бұрын

@@wintersprite The amount of grapefruit in this stuff is too little to affect medications, especially since it's going onto your skin and not being ingested. Unless you mean topical medications being used on the face, in which case the first point still stands

@raerohan4241 11 ай бұрын

@@wintersprite But citrus in skincare in general isn't really a good thing

@myjumpsuittakesmeshigh2022 11 ай бұрын

I’ve been using these wipes since 2011 and nothing bad ever happened to me.

@Sevenlllllllwgs 11 ай бұрын

Yeyyyyy my favourite series. Love you x

@staciwhite1256 11 ай бұрын

I used the Hydroboost and Night wipes every day for about 5 years. I never had a reaction, but realized as time passed my pores were getting larger and I was not getting all the makeup off my skin (and I only used a light powder foundation and spot concealer). I did, however, always rinse off the film left after using one). It took me a while to figure out what works best for me, but now I use an Alba Botanical acne wash with a drop or two of Castor oil mixed in and my pores aren’t clogged and appear smaller than they did back then, while the Castor oil helps my skin feel good, not dry and tight, while also helping inflammations. It’s nice to kind of age backwards in that regard.

@verdantvixen96 11 ай бұрын

I’ve used some of those makeup wipes and they hurt my eyes so. bad. I would try to remove my mascara and end up with my eyes burning and watering like crazy. So incredibly frustrating when you don’t want to burn your eyes out of your head but also don’t want to toss them and feel like you’ve wasted money lol

@thesammielee 11 ай бұрын

I tried neutrogena hydroboost a little while ago and it literally burned my skin and turned it bright pink on the first use! I returned it right away and I avoid neutrogena skincare now.

@heatherw2350 11 ай бұрын

SAME!!! i tried the hydro boost cleanser and after using it it made my skin burn sooooo bad and my face was bright red

@XxxJaneXxx 11 ай бұрын

I love these videos James….that’s was really interesting Years ago I did use neutrogena wipes…of course teenage years everyone was using them The first time Used 1 then used another one….omg my face was tingling,my friend was with me I asked if this happened to her when she used them she replied a bit but that’s because there working. So carried on using them ….the more I used them the stronger the tingling got Until it felt like I’d fallen in stinger nettles……never ever have I used any wipe again!! 😊🇬🇧

@darkydoom 11 ай бұрын

Some times you are the unlucky one to react to stuff. My husband had an all over face rash from using Glow Recipe Blueberry cleanses, but me and our daughter are fine. But I've also noticed the Plum moisturiser stinging my face, so I've decided to not buy from the brand anymore, but I'm not bashing the brand either. I wish I could use them. And so many Eye creams or like those Liquid eyeshadows BURN ME so much, I hate them. Urban Decay's Primer potion made my eczema flare like a mofo on my eyelid and then bleed and swell - never had that before I used it. So yeah, just not buying it, not suing, can clearly see others love it and don't react

@JamesWelsh 11 ай бұрын

Exactly. I had a origins eye cream I used to LOOOOVE. Then one day it just burnt. Bought a new one incase it was a bad batch but my skin just didn’t like it

@msk-qp6fn 11 ай бұрын

We don't have access to neutrogena's sunscreens from the states or uk, but we do tend to have at least neutrogena norwegian body lotion and hand cream available. I think they're decent for dry skin. I decently liked them. I do recall being ok with their oldschool liquid soap. But that is about it 😂😂😂😂

@KimStogner1 11 ай бұрын

I have always found makeup wipes to be very drying and at times, irritating. I’m currently using the Neutrogena Hydro Boost soothing milk cleanser. It’s gentle and hydrating. I never use those facial scrubs because I have such dry , sensitive skin. Thanks for sharing this!!❤

@ChiaRiaRei 10 ай бұрын

I remember using the blue packaging makeup wipes in 2014 for the first time- i could tell from the first swipe it would not work for me. The burning it caused was awful T T had red splotches the next day i had to cover up for a performance and i havent used any type of makeup wipe since. That being said, my skin is SENSITIVE. I cannot use so many different skincare items and i normally end up using straight serums instead of creams most of the time. I just bought the cosrx cream though and im excited to try 🥰

@primordialmeow7249 11 ай бұрын

Loved the brand history lesson. ❤️

@monicareno4088 11 ай бұрын

I agree with you that things can kinda get overboard with putting warning labels on everything. As you said “anyone can have an allergic reaction to anything” so what are we going to do, put warning labels on EVERYTHING?! 🤦‍♀️

@UnpurrfectRobyn 11 ай бұрын

My mom used that Neutrogena bar soap throughout her teens, in the 1970's, and honestly has pretty awesome skin now in her 60's. I used the liquid version of the orange soap and also the liquid grapefruit cleanser (not the scrub) in my teens and never had a bad reaction. I never liked the wipes. I tried them once and never bought another pack again. You're right James, there is a possibility that someone will have a reaction to any products out there so blanket allergen warnings probably aren't the answer. They should definitely make sure there is very clear recommendations to patch test on their products. I know most of my products from various brands recommend patch testing. Also, remember that we can become allergic or sensitive to things as we age. For instance, I can no longer eat egg yolks as they make the inside of my mouth ache. I'm 35 and have always eaten scrambled eggs and hard boiled eggs. Now I can only eat egg whites.

@disneydreaming0210 11 ай бұрын

I’m not exaggerating when I say James saved my skin. I had sever acne and thought that I couldn’t use any moistening products on my skin. Every product I used had drying agents and it made my skin burn and peel. Until I found James channel and watched his vids and realized I needed to balance my products. Now my skin is soft, glowy, and for the most part clear. (I still have some acne cause duh I’m human) but I’m forever grateful I found his vids

@arielruby13 11 ай бұрын

i had use a few packs of the blue packaging wipes, but had no allergic reaction or anything going wrong. I guess i got lucky with it or did not use it frequently enough to cause me damage

@eiremerald 11 ай бұрын

I've used them for years every day without an issue.

@eldritchyarnbeing3295 11 ай бұрын

the same thing happened with me! i now know i have psoriasis but i never suffered from it until i tried the neutrogena grapefruit cleanser (not the scrub, just the clear gel cleanser). i hadn't used many of their products before but i never heard anything bad so i tried it. that next week was a living hell😅 i used it before i went to bed, no scrubbing with a cloth or anything, just lather and rinse and pat dry. next morning i woke up and was fine, used it again the same way that night and went to bed. next morning i was fine as well, but around noon i noticed my face was just very itchy and hot feeling and it felt like i'd gotten awful sunburn on my whole face despite not being outside much those previous days. by that night the drier parts of my face were cracking open and bleeding, and the parts that didnt crack almost looked like my face was sweating blood and yellowy fluid. i took benadryl and ibuprofen and kept a cool compress on my face thinking it'd pass but by the next day my whole face was shedding like a snake and the thinner parts of my skin were purple and red like i'd been badly bruised. the only thing i could stand to put on my face was vaseline, even rinsing my face with water felt like being set on fire. i ended up using lidocaine all over my face just to be able to rinse it with saline solution and clean all the blood off. (which is NOT an approved use of lidocaine so, do at your own risk?) over the next week my entire face turned silvery white and the flakes would peel off by themselves, but every time one would come off the bleeding would start again. i was about 18 when this happened and ive had psoriasis flares every few weeks ever since then. i had a similar experience with a sketchy mlm skincare product that was supposed to be like dead sea mud or whatever the hell. but NOTHING has ever injured my face as bad as neutrogena. what's the worst to me is that this isnt even a one off occurrence that can be blamed on my genetics! this happens to people who don't even have sensitive skin or genetic issues!

@_italian-appalachia_grl 11 ай бұрын

Helllloooooo James !!!! Have you ever tried the Brand Ottie? Their black essence and face moisturizer is really nice! I just ordered serum with Bifida from BOJ and I can’t wait to try it . Have an amazing Sunday ! 😊😊😊😊 💜💜💜💜

@taililing1907 6 ай бұрын

That oil free acne wash I bought when I was 22 in Poundland. I used it and then noticed my skin burning but thought nothing of it. In fact I thought it was to do with what I was eating so then used the face wash to clean my face thoroughly! My skin then started going red, extremely dry and itchy and burning. It was like that for over a week and took months to fully recover. I never went the doctors and always thought it must have been the face wash. Today proved that for me thank you! It made me feel so self conscious and upset at the time 😢

@harxmoond 11 ай бұрын

Allergies happen. You have to be aware of using new products. When i used benzyl peroxide my face peeled horribly and i had hives on neck and chest (only used on face) for over a week. But im sensitive and cautious so i instantly knew the culprit. I stopped using it (literally only 2 uses) and i was fine after a month (peeling left facial darkening).

@restoftheworld7200 11 ай бұрын

That's rubbish. It's a chemical burn, not an allergy.

@harxmoond 11 ай бұрын

@@restoftheworld7200 the hives on chest was an allergic reaction. For a moment I tought I got chickenpox.

@Ariento 11 ай бұрын

Funny thing is, when I was a kid, Neutrogena sunscreen was the only sunscreen that didn't trigger my allergies. (I've since outgrown that set of allergies)

@mandarynkowyryz 4 ай бұрын

I used to love their moisturiser from the pink grapefruit line when I was a teenager(acne). It was what got me into skincare.

@carveylover 11 ай бұрын

When I was younger(14-17), I lived and died by that Deep Clean series. I had the wipes that were like cleansing wipes. They got soapy when wet. I used the cream cleanser. I had the moisturizer. I also used the cleanser with the 2%salicylic acid. Now, I use Cereve(sp) for my drugstore stuff or Clinique for my highend. Clinique is the only stuff that does not make my rosacia act up.

@lizelg2518 11 ай бұрын

I also get the burning sensation from another popular brands face wipes. One cosmetolog said that her customers who use them regularly tend to have more dry skin. I never use them on eye area, but just quick wipe and rinsing with a lot of water.

@libertyschauf 11 ай бұрын

I got those wipes at Costco. My face was always stinging afterwards but I thought I was just doing it too hard or something. My face was stinging but when I would apply my toner that burned like I had a thousand cuts all over my face. Same thing with the other face products. And they never did that when I hand wash my face. So I stopped using them. I thought it was user error. So thanks for letting me know!

@susanjeffries5108 11 ай бұрын

I've used these wipes before and have had some of that same tingling/stinging in a minor way, but my main issue with them is that they never seem to actually make my skin feel clean. They leave such a strange residue on my face where I feel like I just have to wash my face afterwards anyway. I was gifted some in those little single use packages and it also just felt so tedious and wasteful to use them like that.

@tafellappen8551 11 ай бұрын

Woah wild. I used to use the non-scrub grapefruit wash and i didnt really have any issues but i did find it to be super harsh and stripping. Too much for me. Found something much gentler made a big difference

@jamilacreates 11 ай бұрын

I used to use those wipes. It was one of those things where I didn't notice how bad it was until I stopped using them. I thought that I had really dry skin, but it got SO much better when I started using micellular water and reusable cloth.

@brew.3032 11 ай бұрын

That’s crazzzzzy because 2017 I had a super bad reaction to some of these wipes (super sensitive skin turned into psoriasis. I was in theater and we were running 8 shows in two weeks, and I had such a bad reaction but never knew it was that. I always thought it was my makeup. The only other time I had a reaction like that was in college after shows, too. Huh.

@valentine-br1ok 4 ай бұрын

i do remember that those wipes made my eyes burn like hell when i was younger. it was the grapefruit ones. i went back to using them after getting low on money and refusing to buy off brand bc that would prolly make it all worse, and i actually rlly like the hydro boost ones, i use them when i don’t wanna cleanse and i just want a quick face refresher

@danielleduncan1544 11 ай бұрын

Omfg that Pink Grapefruit Acne Cleanser was my go to cleanser for years and I must have been damn lucky because I never had any problems. The wipes too! But like James said, not everyone is going to have the same experience. I just feel like I got really lucky after watching this. I'm shook

@alisummers7984 11 ай бұрын

Omg I can’t believe I have bought these in the past .. I don’t use makeup wipes anymore.. but I used to.. yikes! Glad I never had this reaction! Thanks for this enlightenment!

@leigha2814 11 ай бұрын

I can't use grapefruit skin products because it triggers my eczema, but it still seems crazy to me that grapefruit is such a common ingredient in skincare. I used to work somewhere that sold the neutrogena grapefruit wipes, and they would dissolve and burn the package. I do use several items from the hydroboost line, though. The hydroboost sunscreen is the closest sunscreen I've found to the japanese ones i used to import.

@tobiasrobinson4659 11 ай бұрын

Well done on catching that about Harpers Bazaar, completely agree

@MM-mx2zt 11 ай бұрын

I used the same cleanser too in 2016, I was like 15 and dealing with blackheads and pimples, but OMG that thing made my skin so sensitive, I even have some pictures of the redness and my pimples got even worse. I remember I thought maybe I was too young for skincare and gave up on it till my twenties

@thecolorjune 11 ай бұрын

Omg! I had that grapefruit scrub! I only used it a few times because it was really rough on my skin. Thankfully I didn’t have an allergic reaction (which honestly is surprising bc I’m allergic to so many products such as most sunscreens and deodorants).