Can't get ripped off by mattress companies if you never sleep.

I guess I’ll just sleep on the floor “Actually the floor is a big scam too!”

I'm a former mattress store manager and salesman of 20 years. I can explain some of these things. The reason you'll never see the same mattress in 2 different stores or the same mattress has different names is because of Sears. Sears wanted Sealy to make an exclusive line of mattresses just for them. Once other retailers saw that Sears had an exclusive line, they all wanted to have their own exclusive lines. Now retailers can completely customize their lineups and exclusive products are the norm. Most of the time, you don't actually see the exact same mattresses with different names, you have what they call "comparable" mattresses because there will be some differences (like how many layers of foam they have and in what order or a different cover.) Markup is generally pretty high in the mattress business. Originally, it was because most mattress salesmen work on commission (I did) and they needed to have some room for customers to haggle. Today, it's mostly just because corporations are greedy. One very typical scam is to put a mattress "on sale" by lying about the original price and then offering the actual price as a sale price. For example, one company I worked for would double the original price and then make it "buy one get one free." Don't ever pay the retail price in a mattress store. With the exception of Tempurpedic (which sets the prices at which retailers must sell their products), they have a tiered price structure. At Mattress Warehouse (in the mid-Atlantic region), they have "highline", "midline" and "lowline" prices (and our commission percentage would drop with each one, like 10% for highline, 7% for midline and 5% for lowline), and they also had what they called the "burn" price for last resort to keep customers from walking. We had to pretend to call the regional manager to get permission to sell at the burn price (and it only paid a 2% commission.) I'm kinda surprised that this video didn't cover the biggest scam in the mattress industry; the warranties. For the major brands the standard warranty is generally a 10 year non-prorated warranty. Some companies do offer longer warranties, but if you look at the fine print, it's usually non-prorated for 10 years and then heavily prorated for the duration of the warranty period. But here's the kicker; you have to also buy a water proof mattress protector because even the smallest of stains will completely void the warranty. In addition to selling mattresses, I also worked as a warranty inspector for a company called Mattress Marshalls. When you make a warranty claim, the manufacturer would send someone like me out to your home to inspect the defects. I would literally measure how deep a sag or body impression was, take photos and video and send them to the manufacturer. If I saw any stains at all, even the size of a dime, I had to report it and take pictures of it, and the claim would be denied. If I were to approve a claim and the defective mattress sent back had any stains on it, I didn't get paid for that inspection. In conclusion, I can confirm most of this video.

I was just waiting for him to say “This video is sponsored by Purple”

I only buy mattresses from IKEA cause the other mattress stores doesn’t have swedish meatballs

What's a mattress? I just sleep on my mother's couch like a regular adult

I love how they just randomly throw shade at true crime podcasts. More people need to call that stuff out.

This is THE video to watch after searching the internet, watching endless KZfaq mattress videos & losing sleep over finding the perfect mattress.

So in the end, it doesn't really mattress.

In Germany a store owner came up with the idea of making his own after being fed up with all the bullshit of the suppliers. Called it anti cartel mattress. Instantly won in neutral tests, had the same quality as multi thousand euro premium ones for a couple hundred bucks. He was bombarded with lawsuits and even direct sabotage with foam suppliers suddenly sending dirty foam to his small new factory or dropping out of delivering directly. He still sells them. Under a different name - caused by a lawsuit filed by the very mattress cartel he fought against.

I recently had to buy a new queen size mattress. I had decided on my needs and the type of mattress and had compared several manufacturers. The best retail price from a popular local furniture store was $1,699.00 but I knew that retailer often had sales, so I waited for such an opportunity. My son-in-law was working for the warehouse of the same retailer, but I didn't want to impose on him for a "special price", so I didn't approach him. About 6 weeks later the mattress I was interested in went on sale for $1,299.00 so I was ready to make my move. My son-in-law heard about my intention and insisted that I allow him to see if he could do any better on the price. His manager advised him that they could not sell him the mattress for COST, but would try to give him a fair discount. The mattress was purchased at a price above the retailer's cost for a total of $182.00

I worked in a furniture delivery company. The mark-up on mattresses is so high, that if an order for a mattress was canceled before we had shipped it, it went into the garbage, because it wasn't worth it to the company to pay to ship them back.

I beat the system, I sleep on the floor. The illusion of necessity is a scam.

That podcast satire was perfect.

Anyone else notice that this mattress store is the same set that Jake and Amy go to see mattresses in Brooklyn 99

Also mattresses were built symmetrically which allowed you to make it last longer by flipping it regularly, but now they make them one sided

Up next: Adam Ruins The Sheets After that: Adam Hits The Streets

Hi, former Mattress Firm employee here. They don’t really tell us anything about this, but I figured this out on my own to be true after a few months with the company.

Am I the only one who came to actually see how to not get ripped off only to find out there’s no possible way not to get ripped off 😭😓 adulting sucks

The ad before this video being a mattress ad really makes this perfect

So this basically similar to luxottica and their monopoly on glasses

I saw this title and instantly thought of the *Shane Dawson* Mattress conspiracy theory lmao

I’ve been in mattress sales since 2014 and I pride myself on being an expert in my industry. The major issue is, the majority of reps are not well versed in understanding what the technology in a mattress actually does, and the reason a bed is constructed using that technology. They are focused on purely making a sale and taking a customers money, instead of getting to understand their sleep needs and fitting them for a mattress. All mattresses have two components: Support and Pressure relief. If the support is coil it’s a coil bed. If it’s water then it’s a water bed. If it’s air it’s an air bed. If it’s foam it’s a foam bed. Etc. The purpose of the support is to keep your body aligned so your shoulder or hips don’t tip, causing your spine to fall out of alignment and forcing your muscles to to the work; leading to back pain. The other component is pressure relief, which does as it’s name suggests. It relieves you from the pressure. That pressure is the return force being exerted by the support keeping you in place. It’s Newton’s second law. The force of you going into the mattress returns upward and thusly you stop moving further into the mattress. As far as modern mattresses are concerned, ALL mattresses use memory foam in the pressure relieving portion of the mattress. Unless they are absolute entry-level $100 garbage. Better technology has made it cheaper to produce. However, like there are different grades of cloth, beef, or nearly any other material, there are different qualities of foam. These come down to the way the foams are made, and what other technologies they are blended with, such as latex or phase-change materials (pcms) like gel. This create more nuanced feels. Just as some people prefer bitter coffee, people have vastly different ideas on what a great feel is. So when fitting someone for a mattress, you need to get feedback from them about what feels goods to them, but additionally, you need to find the right pressure relief. You’ll hear terms like firm, plush, and pillow-top, but these aren’t very accurate ways of describing the mattress. A firm mattress really means that there are less layers of foam between you and the support, so you get to the hard stuff (support) faster. Stiffer foams may be used to create a denser feel, which many people subconsciously associate with firmness, and ironically support. Unfortunately for those poor souls that opt for a firm mattress for support, this is most often not the case. Again, this is highly dependent on the size of the individual, and the manner in which they sleep. A back sleeper, for example, doesn’t have much of their body actually penetrating the mattress before hitting alignment. So having less layers is not a problem. But side-sleepers (who make up by many estimates upwards of 75% of the population) run into a problem here. We are s-shaped. Our hips and shoulders jut out sever inches from our body. The degree of which varies by person. If Michael Jordan and Michael J. Fox lay in the same mattress on their side, they will have a dramatically different experience. Having wider shoulders, Mr. Jordan will require significantly more space. So when fitting for a mattress, the depth of the mattress plays a huge role. The 3rd biggest issue for sleepers is heat mitigation. As we drift into a deep sleep, our core body temperature drops. As we prepare to rise in the morning, our body starts to heat back up. When we get hot at night, it actually tricks our body into thinking it’s time to wake. Foam inherently traps heat. So they developed different ways of dealing with that. The problem arises when sale people don’t sell clean (usually because they are unskilled), and bend the truth to get a sale. When you see “sleep cool gel” in a mattress, what they’re really saying is “it ain’t hot like it USED to be.” There are very few beds in the industry that actually work to drop your core temperature, as opposed to just dispersing excess heat and keeping you temperature neutral. The reason Mattress stores have 60 different mattresses is because there is a need for it. Yes, there is a TREMENDOUS mark-up. It’s one of the last industries with margin left (thanks Amazon...). I’m sorry but you don’t go into business to make pennies. But I promise, if you come into a store and lay on a $500 bed versus a $2k bed, the difference will be VERY apparent. I hope this helps some people navigate their often confusing world of mattress shopping. And shame on bad sales people that make my job harder than it already is.

The energy between Adam and Katy is amazing I would love it if she became a regular character

Who needs a mattress? I just sleep on a pile of my broken dreams.

When he started sayin nightmare I got a knock at my door *OBJECTIVE : SURVIVE*

His hair gets bigger every time.

In China, I slept on literally a wood spring bed with a thin blanket on top and it was the best sleep of my life

I was not ready for that face at the end

Jokes on you, I sleep in on the floor in my uncle's basement.

2:52 "Naughty Mattress" "I n d u s t r y I n c e s t"

Podcast part hit too close to home

3:20 "Welcome back to part 64 of our investigation into a crime that's none of our business"

Got my bed at mexico brands new for literally $60 lol might be stuffed with coke but the bed feels great

Much of this is true till the end. There are small family owned manufacturers who sell direct and you can go watch them made and see the difference between 3 to 4 styles and make informed choices. In Ohio there is the Original Mattress factory. I worked there making the mattresses and running the quilting machine with a big glass window where customers could watch us work.

So are we just gonna ignore the ending

There are floors for a reason. Sleep there.

Why am I waiting for this to turn in to a purple mattress commercial

This is why I don’t sleep at all just to be safe

I sold mattresses for 15 years - I just kinda got stuck in sales....never liked salesman. Everything he says is true. Worked for a big chain called Mattress Discounters (about 15 states) and we would sell the identical Sealy mattress as the place down the street, just with a different colored cover (called "ticking") and a different name. There are significant differences in the qualities of mattresses, however. Cheap coil mattresses, for instance, have less coils and they're made of thinner wire - so a cheap mattress will wear out a lot faster than a good mattress. And he's right about review sights - of course, that's true for all consumer products. Most review sights are bullshit put up by the companies, themselves. Capitalism has it's weak spots.

Geez, that ending tho 😱

Both Casper and true crime podcast piss me off. Thank you for the call out

We need someone to make a directory that compiles all of the mattress rebranding to show which are actually the same one.

"shopping for a mattress is just a big old nightmareeeeeeeeeeeee"

I own a mattress shop. Please take this video down or we will sue. That’s what I would say if I was REALLY a mattress store owner.

*Adam:* * Slaps roof of mattress store * "This bad boy can fit so many scams in it!"

I love how he stopped the mattress company ruining to roast true crime podcasters

the SHADEEE thrown at crime podcasts like dayummnn

When are the police gonna come. He still ripped off that tag.

Wow. So the mattress business is just a big bed of lies.

So why would mattress shopping be a nightmare? You just told us in detail how all mattresses are the same. No more confusion in decision- making. Hoorah!

I went to a mattress shop once where the sales person was straight up honest with me. She said that MOST places actually have a 500% markup from wholesale cost. She said that their store was about 200-300%. There was another mattress store about a 1 min walk away down the strip mall and the prices totally played out like that. I was totally surprised but on hindsight shouldn't have been since 500% markup is common across many things, including clothing. I was just thinking that because they cost so much that the markup would be lower. She also said that yes, you can totally haggle for mattresses at any store. When all of the other mattress stores I went too did everything possible to hide that fact.

This feels like Luxxotica all over again

When I was a kid the tags didn't say "except by the consumer." :-) We were pretty sure we'd go to jail if we tore them off by mistake.

When I worked in this industry. It was a pain. We manufactured our own mattresses while also selling the big name brands. We also had to on our own unpaid time. Go out and do competitive shopping to know what mattresses were called compared to what we called. Also, had to watch out for shady/illegal deals or "sales". There's so much to know. It's alot to learn, understand and remember even for people like me who were in management positions. I always tried to be honest and upfront with customers but like car dealers. Furniture salesmen get a bad rep because of the few bad apples out there or the shady practices of some businesses.

I once saw a youtube review absolutely BASHING purple matress, but then later found out that video was made by the founder/CEO of a competing matress company and he just conveniently forgot to mention that in the video.

it should be illegal to write reviews fraudulently

Jesus Christ Adam, did you have to end it like that?

The thing to remember is that they have HUGE profits...I went to Mattress Firm, looked at a $2600 bed, but paid them $1600. Never pay full price for mattresses or furniture.

Bro it’s like 3 in the morning and that ending lowkey has me shook-

the ending actually scared me jesus christ

I used to work for a mattress store as one of the delivery guys. Try to look for a small privately owned store instead of a large chain. Maybe I was just lucky but the integrity that my boss had was amazing. She never sold anyone more than they needed or could afford. It really showed bc I delivered to at least a dozen customers that had bought from her 10-20 years beforehand and came to her again for a new one.

“How am I supposed to haggle?” ...who haggles *in a store*?

I imagine Adam knowing so much about corporate America that he lives like Diogenes in a barrel on the street.

That ending is Nightmare fuel

I used to work specifically as a mattress/furniture salesman. I'm surprised the shadiness of the business hasn't been called out before like this

been making mattresses since i was 12, 21 now. my boss has ran and operated his own mattress factory/store for over 33 years. started in his garage in the city where the john deere tractor was born (moline, IL). accompanied by my father who has been with him for over +20 years. safe to say i know the ins and outs of this industry. the best piece of advice i can give to people who are searching for a high quality mattress with high quality material is shop at old small mattress stores, no big box stores they’re literally all the same like this guy said in the video. we have noticed that instead of just putting cheap material in the mattresses, they’re actually taking rows out of certain springs called “pocketed coils” it’s what 99% of americans sleep on if you have a one sided pillow top. and they’re not even real pillow tops, they just have an extra seem in the border, giving the illusion of a pillow top. box springs are a thing of the past to these people, you need a box spring with ACTUAL SPRINGS. that alone will double the lifetime of your mattress. if you live anywhere near moline, IL and are struggling to find a high quality mattress, do not be shy to come check us out. we have had people from hours and hours away come see what we have to offer. the mattress industry used to make quality mattresses like us, they changed due to literally perfecting the mattress. can confidently say not one person can make a mattress that will beat ours. the prices don’t go over $5,000 either and like i said, they are the best in the world. our number one mattress comes with a COIL/COIL BOXSPRING (can be ran over by a 2 ton delivery truck and pop back up, more for the heavier set people because weight is what deteriorates a mattress) A 368 spring multiple layers of preventatives making sure your foam material doesn’t get shoved down into the coils (weight causes this) and that’s what makes those lumps in your patterns if you don’t have good preventatives *wrap size* material instead of *perimeter size* wrap size goes all the way around the border and stapled on the coil perimeter size is only to the border rod and then stapled so what happens if it’s perimeter size the material has less tension and not as good of a grip on the spring. this will cause your material to detach and then lump up inside of your mattress. and we also have very high quality foam (30 - 40 year foam) the foam is called HR foam we do not use memory foam for we experimented in 2005 and it was trash. also a double sided mattress ;) 33 years in business and the top mattress which i described has a 10 year warranty and we have never had 1 customer come back and use that warranty over all the years in operation!

Adam has the power to ruin *EVERYTHING* even mattresses

"Where do I go buy a mattress" oh simple. Beat the system and buy a futon and kotatsu

Imagine my absolute confusion when I moved to America and saw all these adds for _matresses_

This is actually the only legitimate review I could find on mattresses. Usually you can find somebody crap talking whatever you're researching but KZfaq just gives a never-ending list of paid reviews and channels that sugarcoat how wonderful every mattress is that they are now going to link you to.

5:06 Prison weddings always make me teary eyes

I... I... I still need a mattress though..

So... Do I stop using mattresses? I don't know what to do with this information

OMG!!!! That blonde lady was in Insatiable. She was like my favorite character.

I figured all this out long before this video! I researched the sh*t out of this subject in preparation to replace my old mattress! For all those people who want the best, most natural, most comfortable and longest lasting (up to 30+ years) mattress, you have to consider L A T E X ! Many companies allow you to build your own bed during the order process! A Dunlop base combined with Talalay top layer will place you in dream land for decades! Sure they aren’t as cheap as those bed-in-a-box solutions but they last about 10 times longer (Buy Once / Cry Once)!

Why did I find the part about the podcast to be very funny?!

Let me tell you all a dirty little secret about review sites. They people called post loopers. They pay these people to write reviews. They even tell them to write good or bad reviews. Post loopers are also often payed to create fake accounts on service sites such as dating sites.

Great video, mattresses always seem like such a rip off. I currently sleep on a 17 year old king size traditional mattress with box springs from one of the older traditional brands and it is still doing fine. It is ridiculous that they try to get you to buy a new one in only 8-10 years. For many of the 17 years i slept with both another person and a dog too in the bed so I figure in another couple years when I eventually move I will purchase a new mattress. However, when I look at all these online mattresses for king size beds they are like $1,500 or more for a big piece of foam with no box springs and no bed frame. However, if I look on Amazon I see plenty of cheaper king size mattresses for way less. So I think I will save $1,000 and go with an Amazon mattress when I finally decide to get a new one.

Really Adam, I can’t even sleep now!

*Sponsored By Casper Mattresses*

COSTCO! You can get a 10 inch thick memory foam mattress for like $400. That's a fourth of what the mattress stores charge, and they alot softer. Plus Costco offers returns based on customer satisfaction.

That is why I just get my mattress in ikea together with bed and forget about it

Worked as a delivery driver for 15 months at the local mattress store - the sleazy owner actually said that most mattresses last about 7 years or so, and if they were made to last any longer, the companies would go out of business.

0:34 If Freddie Mercury was reincarnated as a used mattress salesman

A few years ago I bought my memory foam mattress for $150 on amazon. I absolutely love it.

I bought a Sleepy's mattres in the 1980s and it served me well for over 20 years, so I went to Sleepy's online to buy my next one (discovered later that 1-800-matress is the same company) and they delivered a name brand product that was inferior - it developed a permanent deep body dent after 6 months and the side support wire broke and pushed up through the mattress. It was a name brand! Went to a local department store, paid the same price and 4 years later, it's still good.

That’s the crazy lady that follows Shawn’s dad in psych!?!?

i like this show but they dont always have a solution which kinda makes me think okay so now i know im being screwed over and i just have to roll over and accept it?

2.7 k dislikes were paid by Casper

What about the fact that mattress stores are everywhere but no one seems to be shopping in them

We needed four new mattresses due to a house fire. When we went to the store, I asked for the best price and they knocked the price from $1599 to $940. Never pay full price.

I think everyone figured this out when memory foam mattresses started popping up on Amazon for $110

[Watches this video while laying on my Casper mattress]

I'm shopping for a mattress and now I have an existential crisis.

I bought my matress in IKEA for 60 euros and it has served me perfectly fine for over two years now.

"Welcome back to part 54 of a crime that's none of our business. "😂

Damn apple would kill at this

I always wondered as a kid why I would go to jail if I tore the tag off my mattress

In my family we just buy the foam in big chunks, cut it in the desired sizes and shapes and just incase it in cloth or something like a matress case. The total coat is bout 80 dollars. Also since we started doing this I'm sleeping better.