The Most DISGUSTING Hotel in Tulum (STAY AWAY)

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The Most DISGUSTING Hotel in Tulum (STAY AWAY)

Рет қаралды 2,896

4 ай бұрын

The Most DISGUSTING Hotel in Tulum (Avoid at all cost) . Ruined Vacation : Avoid Papaya Playa Project in Tulum. We had one of our worst experiences ever at Papaya Playa Project. Watch and see why we say do not stay at this Marriott Bonvoy property ‪@MarriottIntl‬
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Пікірлер: 72

@MarvandAnnMarie 4 ай бұрын

Our experience at Marriott Papaya Playa Project was horrible. Would you stay here?

@2b_hopeful 4 ай бұрын

Hope this was reporter to Marriott Corporate Offices.

@MarvandAnnMarie 4 ай бұрын

@@2b_hopeful We did. We reported to them over a week ago. We have exchanged a few emails. Marriott has not refunded us for the unused nights and have not compensated us for our extra costs.

@megandonaldson4635 4 ай бұрын

First, many folks say "They go to the Marriott" LOL...not knowing it's all about location, for that rustic look; design gone bad. You cannot MOLD, broken smoke dectators. However $400 to $1000 per night 🌙 at the Marriott in Tulum... My expectations imagined would be better.

@MarvandAnnMarie 4 ай бұрын

@@megandonaldson4635 We expected better as well. Horrible experience.

@HowardT1879 4 ай бұрын

So happy you made this video these hotels need to be exposed. Sorry you guys had to experience.that. The hotel needs to step their game up.

@MarvandAnnMarie 4 ай бұрын

Thanks so much. They need to update and improve.

@williejohnson5787 4 ай бұрын

Thanks for sharing the warning to not stay at Papaya Playa Marriott

@MarvandAnnMarie 4 ай бұрын

No worries! Papaya Playa is definely a miss.

@moniquemonica695 4 ай бұрын

A refund and apology are in order. Sounds like a nightmare 😂😂

@MarvandAnnMarie 4 ай бұрын

It was a nightmare. We contacted Corporate Marriott and have not received a refund for the room and our additional costs.

@JamRock_Travelers 4 ай бұрын

Hey my favorite people. Sorry you guys experience that crappy service. Thanks for sharing. This one is a really CATFISH. It’s very surprising for Marriott. They are usually good. I guess they were going for a rustic look but the place look rusty and pop down. 😂😂😂 Uncle Marvin why did you go and disturb the raccoons. 😂😂😂 No more screaming 😂😂😂😂.

@MarvandAnnMarie 4 ай бұрын

Those Raccoons got me😂😂 CATFISH indeed

@RJisBack24 4 ай бұрын

Also, rustic is a lot different from run-down and filthy

@MarvandAnnMarie 4 ай бұрын

True... hotel has seen its best days

@MegaJustice 4 ай бұрын

This makes me sad, I had a life changing experience here but that was 10 years ago. I recorded a video that go back and dream. To know that is now a part of Marriott, is even more disappointing.

@MarvandAnnMarie 4 ай бұрын

Hopefully they will renovate the interior of the villas and pool areas soon. Service levels were extremely poor as well. Maybe one day they will return to the experiences of 10 years ago.

@MegaJustice 4 ай бұрын

Thanks for the effort in the video. Saved me money.

@08094denise 4 ай бұрын

Oh no!! That’s awful what happened. I’m so sorry that happened to ya’ll. At least you have a good sense of humor about it. 😊

@MarvandAnnMarie 4 ай бұрын

Horrible experience. Now other travelers know what to expect there.

@gbf211 3 ай бұрын

Thank you. I've been duped before but in Jamaica. This is more valuable than you know.

@MarvandAnnMarie 3 ай бұрын

You are welcome.

@donstancil3370 4 ай бұрын

Good to tell the truth especially where it was not expected

@MarvandAnnMarie 4 ай бұрын

Absolutely. We rarely encounter this and its important to share/

@sandrathomas6161 4 ай бұрын

Sorry that happened to you! Marriott is not what they used to be.

@MarvandAnnMarie 4 ай бұрын

Thanks. Definitely downhill for them.

@suzettetaylor661 4 ай бұрын

That is horrible! Imagine getting stuck there with no options.

@MarvandAnnMarie 4 ай бұрын

Indeed. Luckily, we were able to make alternative arrangements the next day.

@the.selahexperience 4 ай бұрын

That’s not rustic. That’s disgusting. Good for you for sharing so others AVOID! @marriott should KNOW better. Shame on them because that is not worth anyone’s hard earned vacation dollars.

@MarvandAnnMarie 4 ай бұрын

Totally agree. They should know and do better.

@HotelSnob Ай бұрын

Thank you! 🙏🏽

@MarvandAnnMarie Ай бұрын

You are welcome

@Pattie_rizzo 25 күн бұрын

Oh my gosh, I just booked a stay here in the fall. I’m so scared now!

@MarvandAnnMarie 24 күн бұрын

If you decide to go, let us know your experience.

@msgreen3135 4 ай бұрын

I had a really terrifying experience with Marriot a few years back. I avoid staying at the Marriot because my personal safety is priority while traveling.

@MarvandAnnMarie 4 ай бұрын

Sorry to hear that. I did not expect this type of issue from Marriott. I need to reconsider future stays with them.

@HotelSnob Ай бұрын

To be honest, the 3 times I’ve stayed in a boutique in Tulum, I’ve left early lol. But, thinking of trying again to burn a free night

@MarvandAnnMarie Ай бұрын

Burn the free night. Let us know if you fund a gem

@DorFra3 4 ай бұрын

Thank you for sharing this with us and for the heads up. I’m glad you all were able to find other accommodations quickly. One day you and AnnMarie should become hoteliers. 😉

@MarvandAnnMarie 4 ай бұрын

Thanks. I hope so too! We have seen and experienced alot traveling worldwide.

@slyfoxnyc2761 4 ай бұрын

Glad you made this video very informative that hotel is definitely on a SHAME list of hotels to avoid 👎🏾

@MarvandAnnMarie 4 ай бұрын

Thanks. Marriott and Papaya Playa Project definitely need to do better. Horrible experience there.

@TheHijabi 4 ай бұрын

I’m so sorry you experienced this, it is so disappointing. Not ok!

@MarvandAnnMarie 4 ай бұрын

It's disappointing indeed. Thanks.

@HotelSnob Ай бұрын

You should have gone to secrets second! Always save the best for last 😀

@MarvandAnnMarie Ай бұрын

True💯. We actually left and went to Conrad Tulum. We enjoyed it as well😍

@user-nd5yu3bc6c 4 ай бұрын

Good project gone bad 🤣 this is so crazy to me. Ann Marie is so right on every point 💯, they definitely need to reinvest in the property.

@MarvandAnnMarie 4 ай бұрын

Absolutely. They need to reinvest in the property.

@sanlob1646 4 ай бұрын

The hotel is a disaster because the employees are not paid correctly, the owner does not care about the people and treats his staff badly, in high season they did not pay those who worked at the parties. So sorry for the bad experience

@MarvandAnnMarie 4 ай бұрын

Thanks so much. I am not surprised that the ownership and management do not care. Hotel is definitely a disaster. Hope it improves for the employees.

@johnh7718 4 ай бұрын

After what--two years?--of watching your videos, this one was so different! Almost painful to watch. Holy Moly! and a Marriott? the raccoon part, not having to live it--was funny.

@MarvandAnnMarie 4 ай бұрын

This is one of our worst experiences in the last 10+ years. We rarely encounter issues like these. Would not have expected this at a Marriott hotel. We are still waiting for Corporate Marriott to resolve.

@warrengraver1026 4 ай бұрын

Maybe the raccoons were a part of the amenities? 😂😂😂

@MarvandAnnMarie 4 ай бұрын

😂😂 Maybe... Raccoons on demand😂

@mariannedonaldson9380 4 ай бұрын

Omg that was a bad hotel 😱

@MarvandAnnMarie 4 ай бұрын

Indeed. Horrible experience

@RJisBack24 4 ай бұрын

That was absolutely filthy! i would have run!

@MarvandAnnMarie 4 ай бұрын

Filthy indeed.

@vanessawyndham8791 4 ай бұрын

For all the $$ Marriott gets out of people for their vacation club properties, they ought to be ASHAMED!!!!

@MarvandAnnMarie 4 ай бұрын

Indeed. Maybe they only think about making more money and not customer experience.

@user-mp6pp9wo2u 4 ай бұрын

You all need to rough it out some time, this was your opportunity 😂!

@MarvandAnnMarie 4 ай бұрын

Its one thing to rough it out when you expect it... when the marketing and pricing is luxurious...then not good to get Catfish

@ernestotroche 4 ай бұрын

Man that place is TRASH 🗑️ 💩 I haven’t been to Tulum yet but noticed new flights from AA so thanks for this info. Definitely wont stay there.

@MarvandAnnMarie 4 ай бұрын

New direct flights to Tulum makes it more convenient to visit. This hotel is one to avoid.

@HotelSnob Ай бұрын

What was the beach like? As in would you get in there? Any fish in the water?

@lilyofthevalley2248 4 ай бұрын

My God‼️Horrid‼️😩Sorry u guys had to experience that😩🙏🏾🙏🏾

@MarvandAnnMarie 4 ай бұрын

Thanks so much. We have been fortunate to rarely experience issues like this over multiple years.

@tjohn4427 4 ай бұрын

I hate you and Marvin had such an horrid experience. Thank you for sharing this video.

@MarvandAnnMarie 4 ай бұрын

Thank you! This is the first time we had such an awful experience. It's a shame because, with a little renovation, it could be a great spot.