I really admire these 911 dispatchers, heroes. They really need to be emotionally and mentally strong to be able to come back again and repeat the same routine everyday.

911 dispatchers should really get free mental health counseling

“We are someone until we’re not.” Shit, hit me so deep 😭

The 'Alan' call was the first call I got when on my own after training. People were surprised I came back the next day. I love my job.

Just had to call 911 yesterday because my dad was unconscious. Very thankful for the calm dispatcher on the phone calming me, so I could help him.

That was...really depressing

The hero's behind the scenes... Everyone means something

Very accurate. In some centers, that's the first 5 minutes of the shift! 😔

The Alan one is so deep

Really hit home, way to showcase the obvious issues along with the underlying realities of the job.

THIS ACTRESS IS INCREDIBLE. Who is she??

Love that it went right from an infuriating and stupid call to a serious sad one. That's the reality of the job. One minute some guy is calling 911 on his neighbor's dog keeping him up, the next some father walks in on his daughter's suicide attempt. Gotta put it behind you though and not let it carry over to how you handle the next call.

Imagine being on the line to someone and hearing their last words, knowing that you failed to keep them alive. I don’t know how the operators do it. They’re so brave..

the "Alan" calls are some of the worst ones.........

Very well done. I would say it's a very realistic look at the emotions of a call taker/dispatcher. This is something I've considered doing, and this along with the two other 911 short films (Anna Akana and Jake Boyer) are making me seriously consider both sides of this job.

When I was about 5 I always wondered why my aunt came back home crying I always asked her but she said some things happened to people so I thought she was talking about people dying in shootings, house fires and that she felt bad...but when I saw this just a few weeks ago that's when it hit me this...this is what she was so upset about. I know the feeling that you can't help someone in need, when you give all your best and its shot down by the person who your talking to, No this does not imply that I attempted suicide just a saying

As someone who has been a 911 Dispatcher, this video was very accurate on the job. Unfortunately, you just move onto the next call. There are things we hear that someone may never hear in their lifetime. Please appreciate your 911 Dispatchers.

I worked as an EMT on an ambulance for 5 years and I can assure you that dispatching is a very stressful job. Her crying over someone she has never met then wiping away the tears and being professional for the next caller is 100% accurate.

Dispatchers need to be very emotionally strong to do what they do. They have no time to dwell on the last situation they delt with either

“Can I ask you a question Fey, while we’re both here waiting?..” I really feel for Alan. I relate to everything he said.

Who the hell had the audacity to dislike this?

100% acurate depiction.

Is it bad that I relate to that guy. I mean I relate to this guy a whole damn lot.

"We are who we are until we're not"-Alan.

I dont know how I came across this.. from clicking on another short story. But Ive had day dreams about something similar to this. Like if I killed myself, I think Id call to report a suicide, give the address then doing before the Ambulance arrived. This was good. I wish it was a full length feature. I could listen to it forever.

I just wanna see how Alan looks like. No i won't judge him on his looks i just wanna see him.

Reminds me of a very good friend of mine who's a criminal pathologist... The unseen realities these people have to endeavor can be heart wrenching.

I remember some of the various 911 calls I've made. I made one for domestic violence. I've made one when I thought my mum was gonna die, she was having an alcohol overdose or something of the sorts. I remember the last call I've made, it's the most recent and I hope it's the last, expressing my concerns that no one could contact my mother and that they should send the police. We got a call back and she was gone. Must be a hard job.

This deserves more attention

This touched me so much....sumtimes I feel like the guy over the phone ...this really got me so deep ...have been crying for about half an hour now...

That’s so sad. The operators go through more than you think. They have feelings too. This is why it’s stupid of people to call about stupid things like the girl who couldn’t get in their phone. They are sad and they do care, but it’s their job so they have to do that every day. I can’t imagine😣

can I see this as a movie?

This definitely shows what they have to go through each day. It shows how much they do for us as people on this Earth. It made me really emotional

I can't believe how hard it is for these operators. They work a job meant to save lives, and those lives depend on them. And that every person that dies before they are saved by 911 makes them think that it is their fault. That a life could have been saved because of them. In the Alan call, when the call ended, Fay realized that Alan had already killed himself. The reason why she went to the bathroom and cried isn't because she "Just feels bad for Alan" its because she thought it was her fault that Alan had died. She then had to go back to her workspace to answer another call, hoping that she could save a life this time. It shows that she has to move on from the emotional pain from the last call, and focusing on this next person. I really think that 911 operators deserve more. Really.

Beautifully done -- nice work, Dustin!

I used to feel like Alan. What’s the point? But feeling good and happy is worth it and I realize that now. Enjoying life is a good thing, and that’s why you want to live.

So powerful... So true.

no matter how many times i watch it...

ty for making this. i watch it alot it makes me feel better about feeling lost

This gave me an existential crisis holy shit

It takes a strong person mentally to be a 9/11 dispatcher to hear the screams of a victim,a suicidal talker,a killer confessing,i don't know how they do how is a good question

The second one just hit me strait in my heart

so real and an inspiration. for 999 handlers we get ill from our job

This is one of the best short films i've ever seen

Very well done, you've looked at a dispatcher job and shown the reality of it and shown within it shown how it can affect a person emotionally. Who else nearly.... Cried

that job looks hard

Brilliant and touching, congratulations!💐 to the whole team.

This why I became a dispatcher because I love saving lives very accurate short . I really enjoyed it really hit home for me .

The last part hit me hard

Keep up the good work. This was very well written, beautifully shot, and masterfully performed.

How is the ambulance not there yet smmjdjdjd

LOL THE FIRST CALL MADE ME LAUGHING! . at first i thought it was some violenc then that lady calls for to turn her fhone on LOL

People need to respect the people who work at 911 every day and understand what they go through every day.

Why did I watch this while struggling with depression?! 😭

My dad works at dispatch too. He told me about one time when a girl called him about her phone.

beautiful...heartbreaking...simple...emotional

I cried. This is just...

Simple, nice film! Really enjoyed it!

Good job, miss.

Powerful!

Absolutely amazing

This is heart breaking...

deal with this everyday, sometimes or days its louder, somedays its farther away...some days i need a faye in my life. i feel this whole conversation of this vid is conversation in my head alot of times, head on. i like faye alot, her voice and tone are very soothing, wish listen to her more. like calm wave overtaking the bad thoughts

I WAS ON THE EDGE OF CRYING OK I SHOULD STOP

Great lead performance, well done on the film.

This is GREAT :)

Love it. Should of had more views

Well damn how long till first responders get there. My goodness

i am not lying... I actually cried.

anyone else noticed that the voice of the caller in the beginning of the video is Hannah Stocking?

The first one is me when wifi is out for 5 seconds

it must be hard being an operator... but they must save sooo many people...

the Alan story is so true

My dad used to be a 999 call taker

Amazing film!

Their voices are so soothing idkk

chills.

This was brutal

I almost cried.....

This is the hardest job for me and really anyone

I want to be a operator

I did not cry, but I was close, I had a big lump in my throat.

Wow. I have that same exact headset at my job! Plantronics ftw

I like it ! Really ! I love it ! As strong as the game, as strong as "The Guilty" ! But… yet, I think something's missing. I think you should have add some sound elements that help the spectator to locate the calling character "Alan" in his room. I can't imagine what Alan's flat looks like… it'll be better if I was able too.

Why is this so true

amazing

This perfect bro which camera did you used

I love how people give up their lives for someone else

How did I get from my neck my back to this?

People don't realize but the worse part about trying or committing suicide is that most people who do it regret the decision too late. Either they get lucky and someone is able to help or....they don't...

I feel depressed now... shows that everyone is a hero underneth 😢

talk about a slow ambulance bruh where is it coming from are they walking?

At what point do the operators hang up if the caller falls silent

The first one the girl was like "sht she being killed" but no phone

This is the saddest short film i ever heard 😭

Today i was at a dispeching for urgent calls ( family friends ) and yesturday they got a call of a crash with a 7 person family and a semi, the guy who called just drove by, didnt stop so they didnt know what to send, they sent an ambulance with a doctor and a doctor alone, only 1 kid lived bcs they couldnt help the rest, they died after the crash not during the crash, the kid was watching his family die.

Alan sounds like Brian Jordan Alvarez.

I think the answer to his question is to accept that you aren’t meaningful and that you aren’t changing anything. And to then stop caring about it. Why does your life have to matter, why does it have to be meaningful.

I'm sorry but could someone please explain this one to me? Is it encouraging suicide?

I'm the 1k like