The RealReal Review | Bought A Fake & My Experience

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The RealReal Review | Bought A Fake & My Experience

Рет қаралды 9,795

Күн бұрын

It took roughly 8 months to figure out that I had been sold a fake bag by The RealReal.
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📸 IG: kayvianaholland
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📧 kayvianaholland@gmail.com
Correction: The petite size does have a different adjustable strap length.
There is a fly that got into the house right before filming this video. I apologize in advance if it is a distraction.
I apologize for the smoke detector.

Пікірлер: 58

@moknowsbeauty Жыл бұрын

Awesome tips. I’ve ordered from TRR a few times. I always get my items authenticated as well because you can never be too careful.

@showtime2399 Жыл бұрын

I bought a LV and a prada bag. Where do I take them to get authenticated? I asked LV and prada online chat and they told me no such service.

@kiayahnadari Жыл бұрын

How did you get yours authenticated ? I can’t find certain stores.

@corcorranvanmeter 3 ай бұрын

Perception is everything, I remember saving up for my first LV and some coworkers automatically thought it was fake because I was a young black girl. At that point I really stopped caring what people's opinions were, people will always have their opinions based on how you look. After this I shopped in *preluxscom* . If you drive a Bentley and get out of the car with a fake Hermès, no one will question you.

@sarahlynne8299 Жыл бұрын

I love shopping on the real real but you are correct you do need a third party to authenticate the product I do it every time I make a purchase and no fakes so far thank goodness

@kayviana Жыл бұрын

That’s great! Honestly second hand is always a risk so I’m glad that you have a process that works for you :)

@sarahlynne8299 Жыл бұрын

@@bryanvirula just look up an authenticator for luxury items in you city and that would be your third party you should be able to take you item there and they will determine if the item is real or not

@sajero2 Жыл бұрын

They resold a fake bag, you've seen that it's happened to others, and you'd still shop there?! I think the Real Real is an absolute joke at this point and I'd never spend money there.

@kayviana Жыл бұрын

I won’t be shopping at the Real Real. For the purpose of a public video I cannot completely bash them when this is an issue of all resell sites and stores. I am just trying to ensure that people make their own decisions based on that knowledge. My apologies if this has offended you.

@marianasantana2226 Жыл бұрын

@@kayvianacould you please share with me where you reauthenticated your bag? They sold me a fake too.

@sophiagardos1542 Жыл бұрын

This is why I usually just shop for clothes and shoes that aren't top notch like Chanel/Gucci/LV on TRR. I'll shop vintage stuff though as most counterfeits are newer lines. I've had to return something though as the condition it was in was worse than listed and boy oh boy. Their call center is in India (because labor is cheaper there) and I think the texting customer service option links you to the same employees because they speak in broken English and repeat the same questions after I've answered them :') a whole mess

@corcorranvanmeter 3 ай бұрын

Amei todas as bolsas lindas e de muito bom gosto.Parabens *preluxscom*

@celycute1 Жыл бұрын

I have bought some pretty cool wool coats on the real real… I’ve also been to the store in San fransisco… I’ve bought Judith Leiber bags on there but I would NEVER shop for a trendy bag on the real real

@keshatran8277 2 жыл бұрын

Which Authenticator did you use to check your bag after you bought it?

@kayviana 2 жыл бұрын

I often use authenticate first or real authentication if I need a fast online service. And then for in person I just go into the boutique and compare. Sales reps aren’t allowed to say a bag is fake, but they can tell you it’s not a “brand” bag, which means the same thing.

@showtime2399 Жыл бұрын

@@kayviana Thank you. I just bought an LV and a prada bag from Real Real. How much do these website charged to authenticate my bags do you know?

@taylor-uc9ju 2 ай бұрын

Thanks for this video! I am considering purchasing my first bag with TRR and there's not a whole lot of videos from the buyer's perspective, so I appreciate this. The item I want won't break the bank so I think I'm gonna risk it!

@kayviana 2 ай бұрын

Hope it goes well!

@Unkuuu Жыл бұрын

I was researching the Tory Burch McGraw Dragonfly online and did find fakes of it. My jaw dropped because to me it was “only a $500 bag”. Not something I would think is worth the effort of faking. It’s crazy what’s out there. Even Coach is faked. Glad you got your money back eventually. Shame on them for reposting it. I’ll never buy from them.

@kayviana Жыл бұрын

Yea I always thought that unless a bag was thousands then it wouldn’t be worth it, must be super cheap for them to make nowadays. I can’t believe coach is faked. Gotta just stick to buying first hand as much as possible for handbags sadly.

@ItsNishaLaurenWest Жыл бұрын

With the real real I would suggest to only buy cheaper luxury items . I try to stick to the items that are on sale. there’s nothing on their website that assures authentication which worries me vs Vestiaire collection. I also try to stick to item that are vintage like Gucci items from 2002 vs 2020 or 2022. If an 2022 Gucci item is low balled I wouldn’t trust that it is real

@corcorranvanmeter 3 ай бұрын

His *preluxscom* tote is beautifully colored, very sturdy and the perfect size. Not too small, not too big. I look forward to joining my rotation.

@bryan7938 Ай бұрын

Vestiaire Collective is the same. It’s hit or miss. I bought a bag which had obviously passed their first phase authenticity process because it was for sale. I went to sell it myself and Vestiaire bounced it and hence I realised via them it was counterfeit.

@kayviana Ай бұрын

@@bryan7938 Yea I’ve given up on the online resale market for luxury. Also brands don’t hold as much value today. If something second hand is found in person I may get it, but there’s too much risk for such little reward.

@traceyreneerivera-fernande6876 Жыл бұрын

Been shopping there once a week for 10 years they caught me out there two or more times.I never buy anything now that I'm not willing to loose the funds...Hence I don't buy anything anymore more than 200.

@melodyde1482 Жыл бұрын

I’ve been debating on getting a Chanel bag from there. The bag comes with the authenticity card, dust bag and box! But I’m so scared this will happen to me! Since it’s a expensive purchase!

@crmeblue4473 Жыл бұрын

Gurl I purchased a chanel bag n I'm happy got the org box dust bag n card. I don't regret ax their return are easy if not authentic, they have a return period ofc I was so scared when I saw the review after my purchase but no regret now

@phoebelee55 Ай бұрын

What was that chirping sound in the background??? IS THAT A FIRE ALARM THAT NEEDS THE BATTERY CHANGED !!!!! Omg I thought Brandon Tatum was joking😢😢😢

@kayviana Ай бұрын

@@phoebelee55 lol spare me pleeeeease 😂😂 it got fixed. It’s not on most videos after this .

@ladyloops3204 Ай бұрын

Bought one custom higher end one at the outlet for $400 here in CA

@joegerm74 Жыл бұрын

I’m watching your video because I found out yesterday my tag Heuer watch and Louis Vuitton bag I bought from the real real was fake $1800 of fake sh!t has me pissed

@kayviana Жыл бұрын

I’m so sorry to hear that! Hopefully they’re taking the proper steps to refund you.

@ClintonHill_BK Жыл бұрын

I was looking at the memorial day sales, Rebecca Minkoff Leather Satchel, $126.99 on sale for $69.84 not sure about this but great tip.

@tingeling5663 2 жыл бұрын

Wow, but isn't it illegal to sell counterfit? Someone should report them. You have the proof that the bag is fake so they won't be able to get away with saying they didn't know. They do know because you had it authenticated :)

@kayviana 2 жыл бұрын

Yes. And I believe Chanel has sued them! Authentication is more of an art than a science. I think that’s where the loopholes of reselling come into play. I know a lot of businesses have issues in their first few years so I’m hoping they can fix it.

@tingeling5663 2 жыл бұрын

@@kayviana Glad you got your money back. Such a shame because the bag is beautiful❤️

@coolpunkrocks16 2 ай бұрын

I bought a pair of LeBron 9s and LeBron 17s from there that are real but the Jordan 1s I got from them are fake. It's a hit or miss it seems I guess.

@lynniec 2 ай бұрын

How do you not notice your smoke detector chirping because the batteries need to be replaced?

@kayviana 2 ай бұрын

I truly became noise blind to it. I addressed it in the description of my videos that had this issue. It was fixed shortly after.

@marianasantana2226 Жыл бұрын

I think TheRealReal sold me a fake bag. Where did you reauthenticated yours?

@kayviana Жыл бұрын

At the time of this video I used real authentication or authenticate first if I needed something fast and a certificate. But I always recommend going into the boutique and comparing yourself. The reps can’t tell you if a bag is fake, but they can normally tell you if there’s something off. Hope that helps.

@Lisa13245 Жыл бұрын

Oh dear...I just bought one from them.

@kayviana Жыл бұрын

As long as you get it authenticated you should hopefully be fine. I still have 2 bags from there that I bought previously and those were fine.

@Lisa13245 Жыл бұрын

@@kayviana Thank you, I will do that.

@vee9043 2 жыл бұрын

I've seen a lot of petite double bags for 50-70% off retail fully wrapped on Poshmark. I didn't think they would be repped sadly.

@kayviana 2 жыл бұрын

Unfortunately even contemporary brands have fakes nowadays. A few days ago Tory Burch put double bags on sale! I'm hoping this becomes a common occurrence during sale season. Poshmark could still be a great place to find the real deal, but the extra effort may not be worth it.

@Lara-EL Жыл бұрын

Wait... Did you just contradict yourself? You said Poshmark and eBay are "big companies" so you can fight them to get your money back... But then you said "don't do it" (buying from them)....?

@kayviana Жыл бұрын

Probably could’ve worded that better for sure. I don’t think it’s worth the stress of fighting them and shopping there for designer, but if someone is gonna shop second hand it’s best to go with larger companies.

@Lara-EL Жыл бұрын

@@kayviana thanks for clarifying. What do you think about their authentication service (Poshmark and eBay)?

@kayviana Жыл бұрын

@@Lara-EL I have no experience with eBay for buying luxury goods but Poshmark does not have good authentication.

@Lara-EL Жыл бұрын

@@kayviana Hi, thanks again for your feedback. Can you elaborate more on Poshmark's Authentication please? It would help me a lot ... I was eyeing a luxury handbag there... Thanks so much...

@marvinmarshalljr Жыл бұрын

I has a ton of fakes and I’m proud 0:04

@whit4464 2 жыл бұрын

The real real did the same thing to me with a fake Chanel bag. I tried to sell to fashionphile months later and tenu told me it was fake. Fashionphile graciously sent it back from more free but the real real gave me a hard time. They e e risky allowed me to send it back after I sent the email from fashionphile but it took a long time to get my refund because they applied it as a credit and pretended that was the only way until I kept fighting and threatened to get an attorney involved and suddenly applied it my orignal form of payment. After all that, I noticed they put it back on the site. They really don’t care smh.

@kayviana 2 жыл бұрын

It truly should not be this difficult since it seems like a recurring issue. I wish they had a very clear system for circumstances like this. Once it’s inauthentic and proven, they should take the bag back, dispose of it, ban the original seller from giving items to the site, and give a full refund to original payment. I understand they may loose money that way, so maybe setting a timeline for the customer to be able to prove inauthenticity would work out for them. They’re tarnishing their brand image. I think they have a lot of potential and I hope better management comes in.