Join the new roundtable discussion on the latest episode of The Resilience Lab! Our panel of experts, including Karen Mozes from Gensler, Justin Ferguson from BHDP Architecture, and Valerie Garrett from Fifth Third Bank, come together to explore the critical role of emotional intelligence in leadership, design, and creating human-centric workplaces.
Tune in to uncover key insights, including how emotional intelligence can be developed and improved, its impact on design and users, fostering empathy post-pandemic, and rethinking systems for hybrid work. From reigniting empathy in leadership to coaching management approaches, we're breaking down the barriers to creating thriving work environments in the new hybrid world.
Join host Rex Miller and our guest panel as they address the empathy deficit and share actionable strategies to build it back. You don't want to miss out on this episode!
00:00 Introduction
00:30 What is emotional intelligence?
03:48 The process of emotional intelligence
07:02 Creating a culture of trust
08:51 Process over product
12:07 The fear of uncertainty
15:30 The value of co-creation
17:40 Understanding cultural values
20:00 It starts with the team
23:30 Emotional intelligence post pandemic
29:11 Great leadership example
33:12 Coaching & training vs managing
41:30 Measuring empathy
43:00 Building social/emotional skills
51:05 Rethinking the process of projects
55:50 Leaders shift in mindset
57:40 Wrap up