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This Cadillac XT5 came in with AC problems, but it turned out something had pierced the condenser, likely while driving. The condenser is exposed by the lower grill area, so it's best to avoid road debris like rocks or tire strips to prevent such issues. Fortunately, the damage was limited to the condenser. If it had pierced the radiator, the engine could have overheated, leading to more serious problems. We're currently doing a vacuum to ensure there are no more leaks. Once we add the refrigerant, the AC will work, and the owner will be cool again!
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