Theft or honest mistake? What would you do?

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Theft or honest mistake? What would you do?

Рет қаралды 41,194

6 ай бұрын

Girl gets a @CeX Game for £15 instead of £70, then dishonestly (in my view) keeps it.
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Пікірлер: 919

@lee32uk 6 ай бұрын

I once got caught stealing a scooby doo game. I would have gotten away with it too, if it wasn't for those meddling kids!

@FixerUK 6 ай бұрын

😂 Good one.

@snowflakemelter1172 6 ай бұрын

Do you work as a janitor ?

@FixerUK 6 ай бұрын

@@snowflakemelter1172 And wears a rubber mask.

@maryabbott5005 6 ай бұрын

😊😂😅🥸👻

@cookiemonster2299 6 ай бұрын

Shraggy? Hee hee hee hee heeeeee. 😆❤️

@Secret_Squirrel_Scottishgamer 6 ай бұрын

in today's society if the person had "overpaid" for the item.. do you think the shop would call her up and fix the problem....

@flerfworld 6 ай бұрын

As a retailer, this has happened to me several times. And I have put aside the excess and contacted the customer to let them know and to advise them to collect the overpayment. I have even taken this to them.

@KayD 6 ай бұрын

Yes, I had a similar thing happen on Amazon when they sent me an item 50% smaller than it should have been They sent me the other half of their own accord, and apologised. I had no idea

@blakasmurf 6 ай бұрын

Most shop owners if they realise, do make amends usually and try to correct it... The honest truth is most employees, specifically don't care enough about the business and would just take the money. The fault is with modern society we're all so on edge financially that we develop greed, it's the owners who are rich enough don't need the extra money and would rather protect their reputation that would give you the money back!

@MichaelN1988 6 ай бұрын

@@flerfworld think you need retraining if you done this several times😂😂 but well done for sorting it out

@chrisdobbing3403 6 ай бұрын

No, because a correction would get the shop worker in trouble, so I think its like,.....Let sleeping dogs lie.

@mrgreen8654 6 ай бұрын

I worked at EDF years ago... I regularly spoke to customers who provided their meter readings and subsequently found out they were owed large sums of money (eg. £3k)... EDF would never automatically offer this money back, but they will happily chase a couple of quid. These companies are legal thieves 🤷

@jammybilly 6 ай бұрын

I am one of those people. It wasn't EDF though, it's OVO. They kept letting me pay my normal amount, even although I had built up a £1K surplus (I thought they had to pay customers back if you accrue more than £100). I did go online and take that back. This year (which ends in March) I MAY owe money (maybe not though) and they have sent me a letter saying I should substantially increase my payments (60% more!). So what you say, rings true. Obviously, if I am in debt, I will pay it, and we can work out payments that are more realisitic for the coming year, but I don't think it will be the increase in payments they are currently asking for.

@mrgreen8654 6 ай бұрын

@@jammybilly Yea these corporations are thieves hiding behind company names. Personally I'd be looking at withholding money to them... Their prices are nothing but extortion... More people need to make a stand.. power in numbers 😜

@TheHerring7 6 ай бұрын

Nobody would be prosecuted for that though. If it's one person getting a game a bit cheaper, it's theft. Large companies doing the same, it's just normal business practice and they feel perfectly safe doing it. For good reason. If done at scale, no worries..Nobody will be prosecuted.

@OH2023-cj9if 6 ай бұрын

British Gas refuses to reduce my direct debit even though I proved they were overcharging because they kept paying back £360/year.

@robertbannocks6750 6 ай бұрын

@@OH2023-cj9if you have a right to reduce this if BG wont budge go to the ombudsman.

@alancourse340 6 ай бұрын

A similar situation happened to me in M& S when buying two items of clothing about £30 each. While I was being served the assistant was interrupted & she inadvertently only charged me for one. i did not immediately notice and just paid by contactless card. On putting the receipt away by the shop door I realised her mistake returned but made a point of only then speaking to the same assistant, which kept her out of trouble. I was surprised when someone in a hurry took their card from a cashpoint one day but forgot to take their cash so I called him back; wondering how anyone could be so foolish to do such a thing. Then three months later I did the same self thing & was similarly called back by the chap who was waiting behind me. This surely must be the basic standard we should all adhere by if we want to live in a civil pleasant society - and I was by no means wealthy at the time.

@trevorbevan587 6 ай бұрын

Wonderful. You are so right that we should all want to live in that society. I hope it becomes my pleasure to meet you someday.

@annanikia7949 6 ай бұрын

England is much more civilized than the United States!

@Bozebo 6 ай бұрын

Oooh, I had the cashpoint issue once because I left it there like an idiot. Thought someone had grabbed it because it was gone, but it turned out the machine sucked it back in and they waited FIFTEEN YEARS to pay it back into my account with interest xD

@InstantDesign 6 ай бұрын

I wouldn't make a video about it.

@tomvalentine4928 6 ай бұрын

......and call the sellers "absolute morons".......

@blakasmurf 6 ай бұрын

self snitching... clout is a hell of a drug!

@secondchance6603 6 ай бұрын

@@blakasmurf You think this was all about clout lol.

@blakasmurf 6 ай бұрын

@@secondchance6603 Why post a video for the WORLD to see if you don't want attention??? Guess what that makes it about... ... ... cloooouuuuttt!!

@secondchance6603 6 ай бұрын

@@blakasmurf So every single video you see on the internet is for 'clout'? That's what you're going with?

@tstuart7333 6 ай бұрын

IN a civilised society WE EXPECT PEOPLE TO live up to a certain standard. TELL THAT TO ALL THOSE CORRUPT LIARS, CHEATS, PROMISE MAKER, BREAKERS AND NO GOODERS IN GOVERNMENT.

@grovesy333 6 ай бұрын

I thought you were going to sing Taylor swifts shake it off’s bridge there 😂😂

@mm3nrx 6 ай бұрын

chill the beans man! you have blinded me with your angry caps :/ lol

@footballfan321-xt3ku 6 ай бұрын

@gregabott5583i think the idea is good and some of the stuff is alright tbf , just because something is 2nd hadn doesnt always mean its bad, its not always good but some are good

@robertbannocks6750 6 ай бұрын

Not to mention the legal profession and differnt forms of prossecution (See th epost office scandal if in any doubt)

@theoccupier1652 6 ай бұрын

And the Post Office ;)

@HumanityWillPrevail 6 ай бұрын

According to the footage, the product she bought was advertised at £15.00. There was even a screenshot of it. She bought it for £15. An offer was made, she accepted it and paid was was requested. (The value of an item is how much someone is prepared to pay for it, not what the seller wants. I could value my car for sale at a million quid but nobody would buy it at that price therefore it is not worth a million quid). No case to answer. Offer made by the seller, offer accepted by the purchaser, contract made. Bought in good faith it seems. The mistake at the till reference the receipt would appear to be a separate matter but the value of tote incorrect entry on the receipt was the same so again no intent to commit theft it seems. Then there is the matter of the purchaser being potentially out of pocket if a mistake had been made (it doesn’t appear to be the case here as it was advertised at £15.00 and sold accordingly) but let’s assume for a moment that a mistake had been made by the store. In being honest and by having to return the goods, the purchaser (who acted in good faith) would incur costs of having to return the item. If they charged their time back to the store at the point of sale and given that it was the store’s error why should the purchaser be out of pocket through no fault of their own?) The likelihood is that after charging the store for their time and any costs in returning the goods following the store’s error, any difference in value would likely be negated. Given that the purchaser appears to have bought the item in response to an offer in good faith, the goodwill action for the seller would be to honour their error imho and in this case.

@avulonanderson2372 6 ай бұрын

Exactly. As a purchaser I might be tempted to return to the store to have the receipt corrected. What if the game turns out to be faulty? How would she go about trying to return the game when the receipt states another game title? The error isn't the price or what the purchaser paid it's the wrong item on the receipt, not the wrong price.

@jay.rhoden 6 ай бұрын

Exactly, and the fact that it is labeled at £15.00 implies that the cashier knew it should be charged at £15.00, and probably therefore scanned it as a product that was £15.00 to make sure it was charged at the labeled price.

@eattherich9215 6 ай бұрын

'There was even a screenshot of it. She bought it for £15.' There is no mention of Scooby Doo on the receipt and CeX DID NOT sell her the game.

@Gabadh 6 ай бұрын

From what I can see the £15 version is for Gameboy colour. The item she first shows in that part of the video for £70 is the version she bought, for the N64. She initially believed the error was that she had been charged for the Gameboy version, later we see that she was charged for something else entirely, probably a barcoding error.

@Paul-FrancisB 6 ай бұрын

@@Gabadh Exactly my thoughts, I bet she wouldn't be as happy if it became faulty and they refused any refund/replacement without a valid receipt 🤣

@leeroychang 6 ай бұрын

I certainly wouldn't make a video about it if I decided to keep it.

@oxyrox7194 6 ай бұрын

She has done nothing wrong. She took an item to the till, the person at the till is the person duly authorised to make a contractual offer on behalf of the company, and that person did make that offer. She then, being unaware of any mistakes, accepted that offer. That is it. The contract is made. Even if she or the shop or both later realise that perhaps shop made that offer under mistaken belief - DOES NOT MATTER. Otherwise can I return shares I bought that halved - as I was mistaken I actually meant to buy shares that would go up!

@janefairless7410 6 ай бұрын

,@leeroychang. I fully agree with you.Why put it out for the world to see.

@mirkinzaathnar3167 6 ай бұрын

@@oxyrox7194 see my comment where I propose the same thing. The price is not set by the label, that’s just an invitation to treat. You’re welcome to change that price whilst negotiating. I intend to speak to my lecturer about it tomorrow, seems interesting.

@judithbranham5084 6 ай бұрын

A similar situation has happened to me on more than one occasion when I have inadvertently walked out of the store without paying for one item lost in the buggy. I have simply walked back to my grocery in the US, told them the situation and when I was told, don't worry about it, "It's the cost of doing business," my good upbringing wouldn't let me walk away. Plus, my children were watching. I simply took the item to the self checkout, swiped and paid.

@expatpiskie 6 ай бұрын

It's easily done, especially if you have a rainhood folded up on the buggy. I was the same as you & went straight back to pay. It was only a small item but I didn't want my kids getting the idea that it was OK to stash stuff in their sister's buggy. Mind you, she once grabbed an armful of leggings on our way out of a shop. I was busy herding her brothers & didn't notice straight away. I was mortified & practically ran back to the shop, though I did suggest to them that a basket of untagged goods beside the door wasn't the best idea.

@ChristopherNFP 6 ай бұрын

The lesson is: never look at the receipt after you get home if you are happy with the purchase

@lorrainemitchell9093 6 ай бұрын

If I thought I’d got a good deal and looked at the receipt when I got home, I’m that 1 person that didn’t get the good deal and actually got the shi*ty deal and been over charged but couldn’t do awt because I didn’t check the receipt until it was too late. Yup I am that 1 person if I didn’t get bad luck I would NOT have ANY luck at ALL 🥴

@user-pw6ei2mn7x 6 ай бұрын

😂😂😂🍀🍀🍀

@kevinrayner5812 6 ай бұрын

@@lorrainemitchell9093 Isn't it funny that incidence of being overcharged is far more common than getting undercharged. But overcharging strangely isn't theft.

@lorrainemitchell9093 6 ай бұрын

@@kevinrayner5812 EXACTLY Like I said IM THE ONE THATS ALWAYS OVERCHARGED 😖😡 🤣🤣

@brumby92 6 ай бұрын

Good advice. Only regret will follow.

@amcluesent 6 ай бұрын

CeX accepted her payment without any subterfuge on her part, so the contract has been formed at a price the vendor was happy with. Business's hold all the cards in the sale so an ordinary person isn't expected to check their work.

@FirstLast-rb5zj 6 ай бұрын

The dishonesty is on their part. They committed document fraud when producing the receipt. If the game were broken and she had to take it back they would not accept it.

@VeronicaKingsley-by9nc 6 ай бұрын

how about the lawyers in the Post Office case - where they knew that there had been a massive miscarriage of justice - and still charged them? I assume they had reported the matter to their legal body - so surely they are also guilty

@willscottytv 6 ай бұрын

Hang on. This is Cex. Everything is 2nd or more hand. Google for that game and it goes for a few quids, not 70 of them.

@usermaneste1 6 ай бұрын

It's worth what cex would pay you for it

@Phoenix2312 6 ай бұрын

I have googled it and used reputable "Pricing" websites... £70 is about the resale rate... IN BOX, WITH ORIGINAL MANUAL... Yes, you can get it far cheaper if you dont mind a Reproduction Box or no box at all and No Manual...

@JungleJeffarnold 6 ай бұрын

Sold listings on ebay are around £70 Cex only pays £40

@usermaneste1 6 ай бұрын

That's what she should pay @JungleJeffarnold. Thanks

@Gruxxan 6 ай бұрын

in the box with all the leaflets and pamphlet its £80 or even more on ebay. out of the box is £35. where did you find it for a couple of quid? let me know, id like to buy it

@willscottytv 6 ай бұрын

She's most likely telling porkies for clicks. Bet she paid full amount. Would the shop reimburse her for time, effort and transport costs of she returned it? Bet not.

@secondchance6603 6 ай бұрын

Correct, she clearly faked the receipt just to get clicks lol.

@OH2023-cj9if 6 ай бұрын

Clickbait to boost her views.

@Manu-Official 6 ай бұрын

Same conclusion here. Cex does put price stickers on the boxes, and barcode databanks from franchised retailers do not suddenly start messing up like that. Other option is, she glued a fake barcode.

@G1ZQCArtwork 6 ай бұрын

Many years ago, I would let my conscience be my guide, and let them know about the mistake. (I would go back to the shop). Big corporations today are often bending or outright breaking the law, as they know most victims couldn't afford the legal representation to defend or prosecute their case. The law is not on the side of the general population, but is on the side of those who have the deepest pockets.

@Zeyr01 6 ай бұрын

🎯

@aeris2001 6 ай бұрын

No reasonable person would expect her to return to the store to pay 55 pounds more.

@goldeneddie 6 ай бұрын

Returning the item could get the cashier responsible for the error sacked!!! No good deed there!! Far better to keep the item, donate some - or all - of the money you saved. I once took 3 homeless fellas to KFC because I'd found some money. It was bitter cold, so I offered a warm meal and a seat for each of them, but they were such decent lads that they wouldn't accept full meals and just wanted some chips. We ended up arguing about it! When the Manager found out what the commotion was, he donated the food and wouldn't take my money!! Look how GOOD can multiply if you direct the flow POSITIVELY and don't try to HOARD it. Spread the joy!

@OH2023-cj9if 6 ай бұрын

It will anyway when they do a stock check.

@eattherich9215 6 ай бұрын

'Returning the item could get the cashier responsible for the error sacked!!!' Sacked for recouping £55?

@atlanticcable 6 ай бұрын

@@eattherich9215 No, sacked for making the mistake in the first place. Especially if there is a history of accidents and mistakes from that staff member. However using that as a justification for not returning to rectify the error is an internal one - I suspect it would hold little weight in a legal setting.

@eattherich9215 6 ай бұрын

My experience of the local CeX branches I visit, is that there is a high staff turnover. They will be gone by the time the mistake is discovered.

@WillCamx 6 ай бұрын

So if you realise you've been given change from £10 rather than the £20 note you paid with and go back to the shop are they obligated to give you the £10 you are owed? Good luck trying to get the £10 out of them.

@simplesimon5739 6 ай бұрын

Then, they are obligated to do a till check, though this may be at close of business.

@aethersx2-samsunggalaxys206 6 ай бұрын

@@simplesimon5739 I got a 3ds on release from asda with no 3ds in it, cant till check for that and to be honest they didnt even care. it was my disabled sons birthday present and I was poor at the time. they wouldnt even give a simple apology for it happening. They never fixed it, so if the role was ever reversed I will not refund them either

@EgoChip 6 ай бұрын

Always check your change at the till in front of the cashier, before you put it in your purse/wallet/pocket. It also helps if there are people behind you who can act as a witness. Once you leave the till they usually have a policy that you can't correct any underpayment of change. Of course they would accept overpayment back though.

@brianball2963 6 ай бұрын

Shops aren’t actually obliged to give you any change. You are supposed to have the correct amount, but it just became the norm that shops do give change.

@OH2023-cj9if 6 ай бұрын

I have done that, they counted up what was in the till and give it back.

@davegb99 6 ай бұрын

A difficult one I guess. A slightly different situation but I remember many years ago my mother in law went to the post office to collect her pension. She went out of the shop and realised that the staff had given her too much money. She went back in to let the lady know but was told in no uncertain terms and pointed to a sign say that customers needed to check their money before leaving the premises as mistakes can not be rectified afterwards. Because of the woman’s attitude she just said to her, OK, thank you but you gave me too much and she left.

@simplesimon5739 6 ай бұрын

Lucky mother in law.

@MrGBH 6 ай бұрын

She made a fair and reasonable attempt to return the funds.

@washburn8049 6 ай бұрын

It works 2 ways in that case. But now who has any respect for the post office.

@applanateearth586 6 ай бұрын

It was horizons fault, and the post woman lost her job and got sent to prison for fraud!

@Bozebo 6 ай бұрын

@@applanateearth586 Not before paying back all the "lost money", remember they did this actively for profit. They had software purposefully engineered to analyse horizon accounts to find such instances and produce KPIs from it for internal workforce management to pursue the funds and directly account them as profits which they reported to HMRC, literally part of the post office's business model... and they used our criminal justice system to do the dirty work (mostly private prosecution yes but still used public resources).

@isomochyn1 6 ай бұрын

Surely there has to be some consideration for the inconvenience of the buyer. As an example I once purchased some gin in Berlin, it came in a set with the some additional items. It was at one of these vendor stall things in the shop so there was no advertised price, they packaged it, bagged it and we paid and they put the receipt in the bag. We didn't open the bag again until we got back to Copenhagen and were unpacking the car and noticed they had only charged us for 2 bottles not the 3 we got. I feel it would be unreasonable to expect us to return to the shop to correct the mistake, both in terms of time and cost given that it is a 600+km drive and the ferry alone would be 7x the difference in price. Obviously UK law would not apply here but in theory something similar could happen within the UK.

@matthewjenkins1161 6 ай бұрын

You do not saw when this happened to you, but if the last 15 years you'd likely be able to get a telephone number for the retailer on the internet, within a few seconds and clicks on your smart phone. If you had the will to do so, a card transaction over the phone would have been a minimal inconvenience.

@sheridankelly8772 6 ай бұрын

@@matthewjenkins1161 contacting customer services is the very opposite of minimal inconvenience for far too many companies these days!

@hardcode57 6 ай бұрын

I do have a question: where there is a cost involved in making the situation right, do I as the consumer who has acted in good faith have to bear it, when the error was entirely with the seller? Returning the item to the shop takes up my time, even if I don't make a special journey.Would I cover myself if I sent an email to the shop notifying them of the error and asking them how they want to proceed, but insisting that if they want me to go and return the item, they must first agree to a reasonable fee for my doing so?

@MrFoxxRaven 6 ай бұрын

Cost of doing business. Ive been on the end of the undercharger and upon realisation it was a facepalm moment and a lesson to pay more attention to that which pays my bills. I capitalise on products i know have been accidentally advertised for an incorrect price. I feel no moral quandry in doing so.

@Ultravox1981 6 ай бұрын

The majority of people are honest. But that is used against us a lot. The real question is, would the shop staff have chased her down the street to refund her if she had paid £70 for a £15 game or would it just have been a case of kerching. Here's one, a very well known retailer has a policy to only refund, discount etc to people that actually complain loudly when something has gone wrong. The majority of people don't want to cause a fuss and then there's nothing the retailer can do, or so they say...Always complain. Always complain on a Saturday if retail. Resolution is amazingly speedy when they are busy and other customers are listening. Having worked in retail I can understand all points of view. Personally, I would have gone back because you need a warranty on products which would be void on this particular game. Keep up the good work of keeping us informed. Really appreciated.

@thomas.parnell7365 6 ай бұрын

Lesson their shop keeps pay bloody attention when processing sales.

@johnysmart8545 6 ай бұрын

Swing it the other way round, if you bought a game for £25 and you gave the cashier two £20 notes and they gave you £10 change. you get home and realise. if you went back to the shop and said "I came in earlier, bought this game and i don't think you have given me the correct change here" and show them the reciept with the £10 they gave you. do you think the cashier would refund you the correct amount?. even though most shops have cctv and all they have to do is check. but most shops won't. works both ways that..

@MrGBH 6 ай бұрын

In my experience as both a cashier and a manager? The store would double-check the CCTV and, if proven correct, would not only refund the amount, but also throw in a gift card as an apology

@trevorbevan587 6 ай бұрын

@johnysmart8545 And it'll go on "working both ways", until you become an honest member of society.

@davidspear9790 6 ай бұрын

Why do they say to check your change at the till because mistakes cannot be rectified later? It's only a matter of checking the till contents against the takings.

@Jack.Waters 6 ай бұрын

I’ve found out about not being charged correctly and gone back to the shop. Most times they say. Thank you for letting us know, keep that as a reward. Other times they have acted indignant stating that they don’t make mistakes.

@MsTupperwarequeen 6 ай бұрын

Many years ago I was in Argos buying a Nintendo Game Cube for my sons Christmas present. When they brought it out it was the wrong one (came bundled with a game). I pointed this out and they then brought out the correct one, but did not take back the original. My friend was desperately trying to get me away to take both the consoles. There’s just no way my conscience would let me do it and I handed it back. Later my friend admonished me as saying she would’ve given me cash for the console, suffice to say that we are no longer friends. I couldn’t have lived with the guilt!

@trevorbevan587 6 ай бұрын

Congratulations. You are a better citizen for doing that. I cannot say the same for your friend who lost out on you being an honest and reliable future friend. Maybe your ex-friend is now in Prison? Who knows.

@zantas-handle 6 ай бұрын

Normally, on principle, I would pay the difference, BUT that particular shop CEX is a horrendous bunch of thieves who will pay you 10 pence for a dvd that they'll sell for pounds. My moral stance would be that I'd take the difference - in this case £55 - and donate it to a small local charity, such as a hospice or The Salvation Army, who spend the FULL money donated directly to help the homeless. CEX can certainly cope with the small loss, but that money could make a lot of difference to a charity or a homeless person.

@tubaman66 6 ай бұрын

CEX are 100% open about the price they buy for and the price they sell for so how does that make them thieves?

@paulclay4293 6 ай бұрын

I would keep quiet and not go crowing about it on social media!

@tonyhargreaves9981 6 ай бұрын

The question in my mind is, would it only be dishonest if the person was absolutely aware of the mistake when she paid for it ? I think she has paid for it in good faith and the shop has accepted the money, so. Contract completed. It's the responsibility of the shop to price the goods appropriately imho.

@antcollins6594 6 ай бұрын

Did you watch the video?

@Bozebo 6 ай бұрын

@@antcollins6594 Video missed that the game was also labelled as £15 in the shop itself. So there is just nothing here, nothing controversial happened at all.

@davidrenton 6 ай бұрын

when i worked in sainsbury the rule was if a product was mispriced, say a nice bit of salmon , marked down as an apple (it happened often, and sometimes on purpose by the staff, so their mate could buy cheap) then the price on the ticket was the price that it was sold at. So even if the checkout staff saw the issue, Sainburys would sell the Salom for 20p As this is a N64 Game, there is no RRP, it's a 25 year game , whose price is entirely based on obsure collectors supply and demand, that game could be worth anything from a fiver to £500, all depends on the game, the market at the time. So it's fair to say she had nothing to compare within reason, (admittently she looks like a collector, so probaly did know the approx value:))

@DrRusty5 6 ай бұрын

So recently a shop accidentally refunded an order I have collected. totally their error as I had paid before collecting the item. I was initially a little bemused by the error and at a lose as to how to resolve it. However, I was subsequently contacted about the error and I agreed to pay again (after confirming I had received the refund and the retailer calling was indeed them - it did initially feel like potential scam) They were gracious to offer a discount as they acknowledged it was entirely their error as I had paid.

@StephenBoothUK 6 ай бұрын

If you pay careful attention to the start of her video you can see that the item is clearly marked at £15 so CEX were offering it for sale at that price which she accepted. The problem comes in that when someone said that at other branches of CEX and on their website it is priced much higher she went and checked rather than taking the reasonable approach of responding “That’s what the price tag said, you must be thinking of a different version or something”. We also don’t know how much time elapsed between when she made the purchase and the comment. Perhaps CEX changed the price between when she bought it and the comment as they realised that the game was worth more? Demand and supply of items can change rapidly and those changes are reflected in the price. Surely this is an argument for not looking gift horses in the mouth and once you’ve bought something don’t look into it any further. I’m sure I recall a law in the 1980s when barcode scanning was introduced that if there is a disagreement between the price an item is displayed at and the price that appears when an item is scanned then the lower price applies. As I recall this was brought in because a large DIY supplier had been found to be displaying a cheap price on the shelf flashes in the store but having a higher price appear when the item was scanned. Initially they tried to say it was just an error but the sheer number of products this was found to be affecting cast doubt on that claim. I’m also aware of the practice of antique dealers to go door to door identifying themselves as second hand dealers offering to take ‘old furniture and ornaments’ off the hands of OAPs for a few quid then selling the antique items thus gained for much more than they gave the original owner.

@grahvis 6 ай бұрын

It was never the case that where the item was priced differently, the lower price applied. The shopkeeper is not obliged to accept payment, until they do, there is no contract. If a shop constantly displays false prices, they could be accused of misrepresentation by Trading Standards.

@StephenBoothUK 6 ай бұрын

@@grahvis maybe it was only a threatened law. It was found on so many items and affected so many traditionally Tory voters that the government wanted to incentivise stores to be honest. Doesn’t change the fact that based on what you can see in this video the store advertised an item for sale at a price, she offered to pay that price and they accepted that offer. Had she not investigated she would not have found the error and would have a good argument that she was not dishonest.

@grahvis 6 ай бұрын

@@StephenBoothUK . But did the store make an error in what the item was when they accepted the price offered? If the shopkeeper mistakes item A for item B and accepts the price for item B, they are not accepting the price for item A.

@StephenBoothUK 6 ай бұрын

@@grahvis from what’s shown in the original Tik-Tok the item has a price sticker showing £15 in large characters with a barcode below it. It’s even a while since I last bought anything from CEX but my recollection is that each item has a sticker showing the item name in very small print, the price in very large print and a barcode. In the video you can only really see the price on the game in question but you can clearly see the sticker on a Mickey Mouse game in front of it which is £30. The cashier scans the bar code with a hand held scanner to process the sale. I don’t know if the sales screen shows the cashier the item description when scanned, I’m always the other side of the counter. It’s possible that whoever put the item out put the wrong sticker on, it’s also possible that the price changed after she bought the item, we don’t know how much time elapsed between the purchase and the comment and it’s also possible that, if that game had been on the shelf for a while, at the time it was put out that was the correct price and bar code but later the price changed and the barcode was recycled for another game at the same price. Is it reasonable to expect a customer to confirm that the item name on the label matches the item? That the price is current? That the barcode is current? Or, is it reasonable to expect that the cashier will check the label matches the product, the label price is the correct current price in the point of sale system and that the barcode matches the correct product in the point of sale system? Would a reasonable person, having been charged what they understand to be the correct price for a product, check the receipt to confirm that the price and item description are correctly recorded. I don’t and were I on a jury deliberating on this case I’d be wanting to ask the judge if we can make a finding that CEX are wasting everyone’s time and demonstrating contempt for the courts and the public.

@grahvis 6 ай бұрын

@@StephenBoothUK . The receipt had a different game on it, whether the cashier can see that is not known. However, the buyer finds there has been an error.

@ruspj 6 ай бұрын

If she was charged the wrong price by cex the chances are what she was charged matched the barcode on the label. Guessing it was labeled wrong and the price she paid was the price on the label.

@patcow9999 6 ай бұрын

If I hadn't done the "confession" via Tik Tok, I'd keep it if the company was a high street chain, I'd take it back if it was a small shop. Not legal as you've clearly pointed out, but in my life, I've had large orgs put themselves in a tailspin rather than refund me, compensate me for poor service delivery. Most recently, a non-EU airline that delayed us 24 hours when their plane developed a fault. Call it the Karma of life if you will.

@rimski7265 5 ай бұрын

I was overpaid a very large amount of money by a society that I did some work for. I immediately told the person in charge of finance of the error and I paid the money back straight away. They were very grateful and I’ve had a continual working relationship with them for some years. I certainly think it was better that I got in touch with them first rather than ‘chancing it’ and waiting to see if they noticed. Without trying to sound righteous or pious about it, being honest in things like this really does have advantages, albeit in the long term. A good name is important to most people, piece of mind is so important, you will be trusted more and you’re less likely to make other mistakes in life which you might regret due to a good moral compass. Things always have a habit of unraveling themselves in the future and dishonest, short term advantages are simply not worth losing your moral integrity and reputation for even if everyone else acts or says otherwise.

@mirkinzaathnar3167 6 ай бұрын

Out of interest (as a law student) if the store employee picked up the item upon your request, brought the item to the till, scanned it through, acknowledged the item and told you the price, even if it's not the right item name, is it still dishonest appropriation? Or is it reasonable to then assume the employee was offering that item for that price? I know at my university's cafe, for example, the cookie isn't on their system so they put it through as something slightly different every time. That's not dishonest on my part just because the item doesn't match right? Is there any relevant case law? I shouldn't think so given the low value of the items in question but we can hope right?

@zak3744 6 ай бұрын

Even having noticed the receipt, it doesn't indicate that the game has been accidentally sold for an amount the company didn't want to sell it for. There's a discrepancy between the product and the receipt, yes, but that doesn't indicate which of the two (the product or the receipt entry) is "wrong". I'd think intuitively it's much more natural to assume that the mistake was made in preparing the receipt. One is a real, physical item that you had an interaction, a conversation, about with the cashier and agreed to exchange for that value. The other is a word on a bit of paper. Assuming, as seems obvious, that the company has been mistaken somewhere in their thinking, it seems far more natural to think they simply wrote down a name wrong than that they failed to recognise the physical product that they discussed with the customer, selected from the cabinet for them, handled, processed at the till and bagged for them. (It's not like the game is a product that would need specialist knowledge to recognise or distinguish from other products, in which case it might be more reasonable to assume that it was the product, rather than the receipt, that the company had been mistaken about. If the company, in the person of the cashier, recognised it as the correct game and honestly agreed to sell it for a particular price despite what some other agents of the company might prefer, that's an internal company problem. If you thought the company, in the person of the cashier, had actually *mistaken* the game at the till or was dishonestly offering you a particular price, that'd be very different.)

@SydMountaineer 6 ай бұрын

She should pay the right amount. It all boils down to this: we are all connected to every living thing, and are small parts of one living thing, so if we don’t take care of each & every part, we as a whole suffer. It’s hard to see that in such a large society, but when you factor it down, it’s easier to see - if that woman lived in a small village, and did not go back and pay the correct amount, it would hurt the owner’s business - the owner would have to raise prices, or have some other type of consequence, which would in turn, after the woman negatively, like if she went back to the shop to buy something, and it was a higher price, or if the shop was gone, due to losing money, then she’d have no shop to buy what she needs. Being connected to all living things example: Like the soil that provides nutrients to our bodies, allowing us to have a body.

@yeahokno 6 ай бұрын

I used to love buying SNES games from carboot sales 20 years ago, dirt cheap with boxes. Worth a small fortune now, glad I was forced to watch antiques roadshow as a child. Lol.

@nonaknight9491 6 ай бұрын

I have loads of the old games and consoles too. Right back to Megadrive and game books.

@SproutyPottedPlant 6 ай бұрын

And a few Everdrives?

@davidspear9790 6 ай бұрын

They haven't lost any value over 30 years. If you put £70 into an inflation calculator, it comes out at around £34 at 1993 prices, which sounds about right.

@johnsteinke7376 6 ай бұрын

The store listed the game for 15 pounds and she bought it for 15 pounds. The value of the game is irrelevant. If the store is willing to sell the game for less than it's worth, that's it's own business.

@lewisbrand 6 ай бұрын

It's exactly the same thing as a bank mistakenly crediting your bank account with money you are not entitled to. If you try to keep that money/spend it you are guilty of theft.

@danatate8803 6 ай бұрын

Hello from Portland, Oregon. I'm an older lady and I experienced something similar recently. I returned to the store to inform the owner in hopes of saving the young cashier any trouble for a simple human mistake. He was grateful for the neighborly honesty and neither worried about his $20 loss nor his employee’s error. It was a win/win/win. 😊

@MadHalflingInventor 6 ай бұрын

a similar thing happened to me once, I bought two bottles of port and the guy put it through as "buy one get one free" even tho one of them was an expensive one that wasn't included in the offer, I went back to the shop, the man behind the counter just said "keep it" because the accounts would be to complex for him to get me to pay the difference, also once my grandma accidentally stole a newspaper from a fuel station because she tucked it under her arm with her coat and forgot to put it through with the gas and other stuff, she found out later when she looked at the receipt and spent ages worrying about the fact that she stole a paper, then next time she was there she asked them to charge her for two papers and they refused, same reason, it would be more complex than it was worth

@Mister_Rosco_to_you 6 ай бұрын

I know what I wouldn't do... grass them up on KZfaq 😆😂

@woofbarkyap 6 ай бұрын

they already confessed on til tok

@GeorgeFryd 6 ай бұрын

offer and acceptance... no duty of care... my view is that it wouldn't meet an objective standard, there is no actus reus

@BlackBeltBarrister 6 ай бұрын

Mistake.. they scanned the wrong game

@GeorgeFryd 6 ай бұрын

@@BlackBeltBarrister they did the best they could, customer ordered x - buying probably quite a rare item, seller found out stock was wrong offering y, customer receives y and is happy with y and won't complain or pursue store for the costs of game x which being not available might be difficult for store to obtain for less than £15, reasonable in contract, customer gets alternative for less than retail price

@Beirdo267 6 ай бұрын

@@BlackBeltBarristerI don't think they scanned the wrong game. A £70 game is cex would most likely be kept behind the glass. This sounds like it's been barcoded incorrectly.

@BlackBeltBarrister 6 ай бұрын

@@-yi9mu doesn’t matter. Dishonest appropriation can occur later when she decides to keep it.

@geocachingwomble 6 ай бұрын

@@BlackBeltBarristerwhat happens if someone offers to correct the mistake and the provider of the goods fails to accept the offer? I ordered something years ago and I was accidentally sent 2 parcels of the item by the company I offered to return them or pay for compensation for the accidental double order and the company told me not to worry about it because I had been honest with them and informed them of their mistake they would not accept further money for the items because I had already been honest with them. I offered to pay them the difference and they declined my request and told me to keep the item as a gift for being an honest customer

@timlong7289 6 ай бұрын

What I would do is ask myself how things would go if the situation were reversed and I had been overcharged. What are the chances the shop would come after me and try to give me a refund after the fact? I'd assess the chances as virtually nill. Leaving the law aside, in my view contract of sale is formed at the point of sale where money exchanges hands and that's that. Its incumbent on both parties not to make a mistake or forever live with it. That is what I think is reasonable. Now bringing the law back into the picture, what would I do? I would offer the shop a one-time opportunity to buy the item back at the price paid. No more no less.

@goldilocks913 6 ай бұрын

None of what she says adds up- the Scooby Doo game would have been labelled as £70 so she would have known. If not, and it was mislabelled as £15 it would not have come up as the Mission impossible game. Very sketchy

@johnhawkinshawkins1284 6 ай бұрын

the law is a donkey kong

@grahampembs 6 ай бұрын

If the barcode sticker had the description of that other game then it might not be the actual shop that made the error. Very often people swap these labels [happens a lot apparently in supermarkets where people put reduced stickers on goods not yet expired or near expiry]. These game stores, in my opinion, do overcharge for these games and offer very little when you trade them in yourself. Nevertheless however, if I had seen the label later I would have returned this item and told them. Would the shop pay incurred costs involved in returning this item? Best to phone and explain first.

@Beirdo267 6 ай бұрын

A £70 n64 game would most likely be behind the glass in cex so I doubt someone would've swapped the sticker. Sounds like it's an employee issue.

@AzraelThanatos 6 ай бұрын

@@Beirdo267 Either that or the cashier hit the wrong code for the game and listed the wrong one there

@grahampembs 6 ай бұрын

@@Beirdo267 More than likely; I wouldn't have paid that amount for a game in a tatty looking box.

@QuagmiresDooflab 6 ай бұрын

Have you ever tried to get a CEX sticker off a product? It's damn near impossible. And N64 boxes are made of card, so getting the sticker off would just tear the box.

@lordstevewilson1331 6 ай бұрын

Is that even her receipt? I once filled for fuel, paid for my fuel correct amount, but got another persons receipt.

@Zeyr01 6 ай бұрын

Years ago the boomer at Sainsbury's sold me an Xbox one for the price of the £40 game that came with it. 😂 It's impossible to feel any kind of guilt or remose in a society where ordinary people are legally robbed everyday.

@kh125250dx 6 ай бұрын

Contact shop and give them a time and date to come to your house and settle up in cash there, give them 7 days and tell them after that the offer of return is removed.

@EgoChip 6 ай бұрын

It would be good if you lived in a remote place too and it cost them more to get there than the money involved.

@mariemccann5895 6 ай бұрын

The onus is upon you to return it.

@kh125250dx 6 ай бұрын

Nope, their mistake their problem, all you do is alert them to their mistake then sit back.@@mariemccann5895

@maurikid23 6 ай бұрын

if CEX makes the mistake I'm not going back to correct, they can come to me, otherwise I charge £50 per hour of my time

@BlackBeltBarrister 6 ай бұрын

Court wouldn’t approve of your £50 for household admin. Even LIPs only get £19

@kh125250dx 6 ай бұрын

Contact shop and give them a time and date to come to your house and settle up in cash there, give them 7 days and tell them after that the offer of return is removed.

@kh125250dx 6 ай бұрын

Contact shop and give them a time and date to come to your house and settle up in cash there, give them 7 days and tell them after that the offer of return is removed.@@BlackBeltBarrister

@timg1246 6 ай бұрын

@@BlackBeltBarristerOh no, it took 2.5 hours.

@maurikid23 6 ай бұрын

I dont approve of CEX incompetence, nor do I approve of the BS system, we live under, please stop making BS content just for views @@BlackBeltBarrister

@hoobsgroove 6 ай бұрын

I don't know it's a second-hand game it's not a new game they sell second-hand items she was none the wiser at the time I think it's up to the shop to make sure they price it accordingly and maybe it was priced accordingly to that shop even under a different title I bought things that have been titled differently so what they are quite common I think And another thing why would it be so expensive they're not even that price new were they about £35 This is a second-hand item there's no given set price! On a second hand item! Just because some forums want to claim it's worth that amount of money or somebody on a auction site doesn't make it correct.

@myturkishlife1777 6 ай бұрын

Here in Turkey in my local builders yard I bought some things,paid by card and didn't look at the price ... On my statement it showed my purchase but of course it was too little, I went back too the yard and gave them the difference, they laughed and thanked me and said my honesty and integrity is worth more than any money .. I just felt better in myself.. Have a great day everyone 👍

@ElReyMaravilloso16 6 ай бұрын

It was innocent till she found out... but def great video

@hedgley 6 ай бұрын

Take it back and hope the store lets you keep it

@russellblinman2560 6 ай бұрын

Last thing I'd do is advertise the fact on social media...

@msChrissiiii 6 ай бұрын

If she had a problem with that game in the future she couldn't return it as her receipt states a different game! I'd take it back and get it sorted, there's no need for dishonesty and I don't like feeling bad when I could rectify the situation. Self awareness and responsibility seems to be a dying concept these days.

@Talk4UK 6 ай бұрын

If I had gone to a shop and they overcharged me I would ask for it to be corrected. Equally, and this has happened before, If I get given more change than I am due I will hand it back. "Do as you would like done to you".

@steveng6788 6 ай бұрын

if this was a family owned local business I'd be straight round to sort their mistake and pay the correct amount, otherwise I'd happily say nothing and let them take the hit

@TheDdm1234 6 ай бұрын

Even if it was a billionaire family?

@Sonya_Makepeace 6 ай бұрын

Dishonesty has no meaning to me, when we're being ruled by dishonest psychopaths, in the government.

@stevew3817 6 ай бұрын

I deliver shopping, part time, for a large supermarket. Quite often I see errors where customers are charged for things they didn't receive (maybe something fell out of a crate, for example). I highlight this to managers if I notice, and their attitude is to do nothing unless contacted by the customer. If the customer doesn't notice or complain, then there is no refund so they've been charged for items they didn't receive. This particular company (or their mangers, at least) are more than willing to overcharge and 'steal' from customers. Pretty disgusting in my opinion, just because they're too lazy to issue a refund. Feels like the same thing but in reverse - would be interesting to hear what the law thinks about that.

@polyvg 3 ай бұрын

The other week, I visited a store about a two-hour drive from home. I bought a few things from a food counter on the way out (this is entirely separate to the main tills). I put the items I had selected on the counter, the person behind the counter started ringing them up, then I noticed a bar of chocolate - and handed it over saying something like “Can you add this?” Then saw a second bar and, this time, more fully “I’m so sorry for being a nuisance, but can you add this as well?” She smiled, price came up - which seemed a feasible total as the rest added up to significantly more than a bar or two of chocolate, and I swiped my card. Then put the items in my bag - including the receipt and drove home. A few days later, partner happened to notice the receipt in the bag and took it out - and when she looked at is, realised neither chocolate bar was on it. And the chocolate had already been eaten so not available to be returned! My suspicion is that the person at the counter thought cancelling the transaction and re-doing it was more effort than it was worth and it was easier not to do anything. But this is just a guess. In the circumstances, I did not realise until days later, and the shop will never know. And I cannot return the chocolate. So my conscience is clear enough. But what would have happened if the shop had checked my bag as I left? And did I actually act illegally by not contacting the shop when I did find out? Would the answer be different if I lived almost next-door to the shop rather than many miles away? (I’m quite sure the cost to the shop of dealing with even the tiniest email exchange would be much greater than the price of the chocolate!)

@AndyLeMaitre 6 ай бұрын

The person who rang it through is liable, not the person who bought it.

@percypercy1929 6 ай бұрын

Hypothetical tweak of circumstances: What if, instead of a game worth £70, it was an incredibly fancy cake made of rare ingredients worth £1500 that she paid £15 for. Now she has eaten the cake and then discovers the pricing discrepancy. She no longer has the cake and so can not return it. Equally, she does not have £1500 to give the shop. Alternatively, what if it’s a piece of art cake worth £15m. Now she will have no hope of ever obtaining sufficient funds to repay the shop. What should the person do in this type of case, where they can not return the item, but they equally can not pay what it was nominally worth.

@mattzukowski1207 6 ай бұрын

In America I've NEVER EVER had being honest go well. I don't know if it's arrogance of staff or the disbelief of people being honest or the paranoia that it might be a scam.

@robchissy 5 ай бұрын

many shops have signs saying, "please check your change carefully, as mistakes can not be rectified once you leave the counter", the shop made the mistake, she left the counter, it belongs to her

@scoutfinch47 6 ай бұрын

Good for her, it's about time life gave a little back from time to time. It's rare and I love it.

@englishbottlecap 6 ай бұрын

she probably paid £15 because it had a £15 price tag ... if it had a £70 price tag she might not have bought it

@michaelwear2252 6 ай бұрын

was undercharged by a shop once. Realised there was a mistake and went back. Rude shop keeper, I assume thinking I was complaining about being short changed, insisted the sale was correct. I said I was happy with this and walked out.

@BlackBeltBarrister 6 ай бұрын

Funnily enough, I've had exactly that before. People often immediately get defensive!

@lizbuckland4163 6 ай бұрын

A couple of years my husband bought a new mobile from a supermarket, he'd never heard of the brand but it seemed quite a good bargain. He took the barcode ticket to the cashier and actually asked her if this price was correct as it seemed too cheap. She scanned it, it came up as the item so no mistake there but just to be sure she called a supervisor over who checked it out and reconfirmed that it was indeed correct. Maybe as it was a new brand it was on special offer to see how it sold, who knows? She didn't say why it was the price it was but she assured him it was correct.. 2 weeks later it was more than 4 times the price he paid.. My husband did everything he could to check it was correctly priced, spoke to the cashier and the supervisor who both checked thoroughly but he still feels like maybe it was a mistake but what else could he legally do when they insisted the price was right. Incidentally its a great phone and still going strong 😊

@couscous4096 6 ай бұрын

I agree that this purchaser is putting herself at risk of committing Theft. Remember, trust is a two way thing, mistakes can be made buy the seller and the buyer. Both must be protected. An honest mistake by the seller does not negate responsibility of the purchaser if and when they discover the mistake. The seller could be a private individual or a major business. If you buy a product in a Supermarket at a price mistakenly put by said Supermarket I believe they are not required by Law to sell it at the checkout if the mistake is shown. Many do sell at the advertised price so as to avoid any negative response or publicity. I thought this was a really good video explaining some of the issues of online purchasing.

@stuartvale2901 6 ай бұрын

I would suggest that, whether we like or agree with it or not, it is much simpler than this. In law, a retailer does not 'charge' the customer. A retailer is basically offering a suggested amount that they would like to be paid in exhange for the good. The customer then agrees to pay that amount, suggests an alternate amount or abandons the proposed transaction. If the customer agrees to pay what the retailer is asking at that moment then a contract has been entered into. Whether the retailer makes a mistake or not really isn't the point, the point is that the retailer has (according to the law) stated what they would suggest the costuomer pays in exchange for the good. It is upon that basic principle that retail transactions take place. Any opinion we may have is irrelevant.

@hevchip741 6 ай бұрын

If you know something isn't right and you could do something about it, then it's not right to leave it as it is and not correct the situation.

@Number6_ 6 ай бұрын

The game has no intrinsic value! You have a right to pay a different price. If they agree. They sold her a game for £15 , just because others sell it fo 70 . Does not value it at 70. If she should sell it back for 50 they will still will not sell it for 50, they will try to get more.

@Sthilboy56 6 ай бұрын

My nearest town for buying a game like this is an £11 train ride away and would take around two hours , would the shop reimburse my costs and time to return this item , I think not

@rampak1 6 ай бұрын

I would certainly go back and point out the mistake, just as would if the mistake had been to my detriment. My family once had a meal in a restaurant and when I got home I started thinking that it seemed too cheap. When I checked the bill I found they had failed to charge for a preliminary round of drinks. I phoned them and told them and they thanked me for my honesty and said no worries, no need to pay because it had been their mistake. Think how much better I felt than if I had just kept quiet, although many people said that's what I should have done. You should always treat others the way you would want them to treat you. I'm afraid morality and honestly in this country deteriorated from the way I was brought up. Unfortunately the evidence of the Post Office enquiry and other recent cases shows that the rot goes right to the top.

@richardsutton01 6 ай бұрын

I would never, and have never, tried to fiddle a store and, whenever I have been undercharged, such as at a restaurant last weekend, I have always pointed it out to the seller as soon as I become aware of it. This means that, in the case in question, I would have genuinely believed that the game was priced at the price I paid for it because I would have pointed it out otherwise. I would therefore certainly not return to the store specifically to correct a mistake which was entirely the stores fault due to its incompetence, unless the store were to undertake to reimburse me for my costs, time and inconvenience. In the real world, there is absolutely zero possibility that I would ever be found guilty of any crime in these circumstances as all my actions have been in good faith. There is a moral obligation upon the store to put in place robust systems which ensure that goods are properly priced and accounted for.

@bhgtree 6 ай бұрын

If this happened slightly different: if she went and bought it at full price £70, and realised that there was a sale on '25% off all games' and she went back to try get her discount would she get it? I bet not......they'd make up some stupid excuse and refuse. So much for what a reasonable person would do.

@darrylwigginton1067 6 ай бұрын

Funny a barrister saying people should be honest when he knows the court system isnt honest

@jack1d1XB 6 ай бұрын

50/50, As I previously walked out of a shop, gad forgot to pay and returned, paid for the item, that said, I've experienced plenty of times that I've either been short handed, or ordered an item that was Not as described and lost out!🤔

@michaelward402 6 ай бұрын

What you don't know is that if this item was sold via a bar code, which could have given a price for a different item. Also if there is no price displayed, you are completely reliant upon the shop being honest and selling the item at the correct price or in fact if the price is labelled at a lower price, regardless of someone else selling it for £70, then that price cannot be disputed. If I paid for an item, then was told, oh no we got the decimal place wrong you owe is 100 times that amount, then I would say that a contract had been entered for the price shown, which, at the purchase time, the shop had accepted. I would then argue that the shop were in breach of the sales contract and that returning or paying extra for the goods was out of order.

@Spacey7 6 ай бұрын

It's the shops fault! Who would bother going back to a store & tell them that they've undercharged you! If I go all the way into town & this happened I'd never make that journey again to tell them! The shop can write this off!

@googletitsfost 6 ай бұрын

I've had my bill in a restaurant come to £15 but i was charged £50, but when i went and contacted the restaurant they apparently couldn't do anything, i had to dispute the amount with my card provider who could only dispute the whole amount. This took several weeks and the end result is that i didn't actually pay for the meal as i couldn't then go back and pay the proper amount.

@Whitestripe71 6 ай бұрын

I've been undercharged in my local co-op a couple of times - and on both occasions I've returned to the shop, highlighted the error, and paid the extra - paid the correct amount. I've been very happy to do this. I know some people might think I'm stupid for doing it, but to me it felt like the right thing to do, I wanted to do it, and I never considered for even a second not doing it. So I am a person who will absolutely go back into a shop and pay the extra if I have been undercharged. However, in this case, with this game - I don't think I would highlight the error to the shop. I'd probably just do what the woman did, and keep the game. And my reasoning isn't really about dishonesty - it's more about the hassle of it. Firstly, she doesn't even have a receipt for the game - so she'd be returning to the store with a game for which she does not have a receipt saying she hasn't paid the correct amount for it. I can't imagine how difficult the conversation following this could be. The staff member might not be cooperative at all, even though she's trying to give the shop money. And secondly, because the error wasn't in any way of my making, I wouldn't feel bad about it. If I spotted it at the time in the shop, I would say something. But if I was in this woman's position, I'd do exactly as she did, and I wouldn't feel bad about it at all. And one thing's for certain - if CEX overcharged me, I don't believe for one second they'd be chasing me down to give me a refund.

@derekwilson285 6 ай бұрын

went to cex for 4 ram sticks, said in stock. werent in stock, they were in the bin. they were faulty. i live in NI, bought a processor. in stock in England. never arrived. queried it. basicaly said someone my end stole it. it left shop in England, but never made it to post office. so we can guess where it went. just to let you know i have still got all emails regarding this. which can be produced if needed. so i say for her happy days. cex are their on worst enemy.

@SixBadges 6 ай бұрын

An honest person would go back to the retailer as soon as they realised that a mistake had been made. In this instance; there is no evidence of foul play because the receipt does not reflect the property. The retailer would know that there is no case to answer, and should gift the item to the consumer as a goodwill measure.

@davidthatcher7824 6 ай бұрын

A couple of years ago I ordered online through a cigar dealer, 4 Cohiba Shorts cigars (a small panatella). This is a premium brand. I received by normal post, two packages, one containing the 4 cigars, the other containing 4 packs of 20 cigars. It was clearly a mistake, but I decided to press my luck by enquiring if they had gifted me the 4 boxes - which of course was complete nonsense. I was thanked for my honesty and sent a pre-paid sticker and bag to return the cigars. It was worth a try.

@DovidM 6 ай бұрын

I often receive an employee discount from the shop where I buy coffee or tea. I’ve never asked for one, and at first I thought that the person taking the order had given me the employee discount by mistake. The owner is aware of the practice, and sometimes is the one to ring up my order. I invariably receive the discount from him. I suspect their margins are small, and that they can’t afford to issue even regular customers with the employee discount.

@batkinssmart4273 6 ай бұрын

There's an elephant here: Lack of fairness/reciprocity. If I've understood correctly, the receipt showed a different item. Suppose it was the other way round, and the customer had been charged for a more expensive item than the one they bought. They take the receipt back to shop a couple of weeks later, explain what happened, will the shop give them a refund? Unless it's a small shop or a very regular customer, no, they won't. They'll say: "The receipt shows that you bought item X which was correctly charged at £70. You're showing me item Y, which should have been £15. You want a £55 refund? You must be joking." I'm not saying this is the legal principle, but I think it's how most people regard it. And yes, in these circumstances I personally would go back to the shop - or email them - and offer to pay the difference. I've done this several times in the past. Pricing mistakes are quite common. But I can understand why some people wouldn't do it.

@craftexpressionskate 6 ай бұрын

An ordinary and reasonable person will keep it. It wasn't their mistake. The shop made the mistake. This does not make me dishonest. This makes me human.

@columbiaman 6 ай бұрын

If the price discrepancy was not too great, a call to the supplier to point this out in a spirit of honest disclosure could easily result in the person contacted saying thank you for the customer’s honesty but for them not to worry about it as it is ‘our mistake’. This would be a win-win, as the customer remains both honest and legal and the company gets to bolster its reputation with the customer as a fair dealing organisation, whilst treating the discrepancy as part of its ‘cost of doing business’ - any large organisation will be bound to suffer a measure of loss due to staff errors which is built in to its financial strategy, and a really good organisation will have measures in place to learn from its mistakes so as to avoid them in the future, eg by tightening its systems to make it impossible (or at least very difficult) to pick an item from inventory whilst billing for a different item.

@amcluesent 6 ай бұрын

Interesting flex that you'd return to the shop and offer to pay more.

@stephaniekoh2746 6 ай бұрын

Who will reimburse her time and expense to travel back to the store

@Beirdo267 6 ай бұрын

Sorry but I'd be keeping it. It's 100% the shops fault. It's exactly the same as when you're told to check your change before you leave. If you went back and told them they'd given you the wrong change I can guarantee you wouldn't get your money back.

@markhorton8578 28 күн бұрын

I would report the error to the shop, so they could correct their error. I would hope that as a reward for my honesty, and they money I saved them They would waive the extra charge on the game.

@michaelmarcoux3653 6 ай бұрын

Sometimes I'm under charged, sometimes I'm over charged, in the end, it should all even out.

@xcrockery8080 6 ай бұрын

If they make a mistake and undercharge me while I'm paying, I'll point it out to them and pay the right amount. If I realise much later (and I'm not sure this has ever actually happened to me) I'm not sure I'd go out of my way to go back. If it was a shop I used regularly, I'd straighten it out with them at the next opportunity. If they rang me and said "we sold you X for the wrong price" I'd totally accept that their mistake isn't an opportunity for me to make a profit.