raffall.com/342719/enter-raffle-to-win-toyota-camry-sport-hosted-by-chops-garage

My thoughts on that radiator would be that the bloke has taken it to a mate who works at a garage, ramped up the price so they can do it, probably for the £200, and then split the rest of the money.

Hmm don't most warranty companies insist that repairs are carried out by a competant person like a mechanic not DIY??? that guy was a con you can not charge a warranty for labour and do the work yourself

We had a similar situation but with own courtesy car a customer borrowed, they came back into our work place pissed off saying "the abs light is on, the exhaust is about to fall off, you guys have given me a shit car blah blah blah" and we got it in the workshop and yes all these things were wrong but what he failed to mention was my friend at the time who was my customers friend also happened to film my customer taking our 2wd fiat panda offroading, rallying around fields and they ditched our car (they put this on Facebook, Snapchat etc. Thinking it was hilarious) and bought it back to us in that state... I quickly showed my dad (the owner) the video and he's since been banned for life for having a courtesy car! That customer also is incredibly quiet Everytime they come in for work and hasn't spoke to me since what a surprise! Another great vid James!

I think I’d insist on Moors doing the rad for Warrantywise, he’s clearly trying to pull as fast one, so I’d go by-the-book.

Part of the problem these days is that cars generally are so much more reliable than previous years 70’s 80’ s 90’s. Many will just keep running if serviced regularly and when you look at how well they are put together shut lines etc compared to previous periods it’s chalk and cheese. As a result we have a lot of drivers who never check anything and when a problem develops it’s always the car. I remember a friend of my wife wrote her engine off allowing the oil to go too low and ignoring g the red warning light ( and the noise). Unbelievable

I have a Honda CR-Z and they are known to have chocolate door handles, being as the internal mechanics are made of plastic rather than metal. I wouldn't even bother to try and claim one of those breaking under warranty. I hate these spurious claims for minor shit months down the road.

i had a similar incident involving social media, had a young lad drive into the back of me on a roundabout, he then claimed i swung into him, while i was stationary. my wife found him on facebook, and he had a common friend, my cousins daughter, so she lifted some screen shots of him racing the vehicle around a field, and doing burnouts, just before hitting my car. we sent them to insurance company, who then found his insurance agent and his girlfriend were the same person. claim got settled nicely.

Option 4. Send the customer the new radiator in the post. And request they send back the damaged unit for the remaining £150 cant say fairer than that lol 🤷‍♂️

Regarding that radiator, James, no way would I be giving him any money to fix it, as he will still think he's got you on the hook for anything else that goes wrong including as a result of an imperfect job fitting it. Have it to Moor's and have them sort it to a standard you can trust and sleep easy with. Easy. :-)

You come across as a really decent bloke and trustworthy. Good to see an honest car dealer. 👍👍

honesty is the best policy and YOU are definetly honest as you go way beyond keep up the good work James

I think if someone wants a nut & bolt car check, they need to pay for it.

You're correct about the door and the MOT, I had a Citroen Berlingo for 14 years and about a few years ago I couldn't open one of the side doors. It had to be fixed as it was deemed a safety issue as it would hamper evacuation in an emergency

James you have so much patience than I have dealing with these ridiculous unwarranted claims………the guy who ripped his bumper off when he hit a pot hole ,it’s a wonder he didn’t put a claim for the wheel and tyre as well. PS still meaning to come down to see you with the Fiat Stilo 2.4 SHUMACHER as I also want to call into Barum Engines as well to have a chat as well,many congrats you seem to be doing well and as a car nut myself I know full well how much hard work you put into it all………Really hope to see you soon

Crystal ball's could be your new nickname as you give diamond service to your customers James 😂.

Thanks for another interesting video. Back in the 80's when we lived in Hertfordshire we rented a shed on the farm to a guy and his son who repaired cars professionally. This was the days of the Yuppies, lots of them gave the impression they were rich, funny thing was you could guarantee they didn't pay the milk bill for the other business we ran on the farm. Another friend ran a window cleaning round to, he said down stairs in these houses "that was publicly seen" had all the best stuff, but upstairs they basically slept on a mattress on the floor with no wardrobes/draws for clothes either L.O.L. The repair guy had a car in for MOT with 4 brand new tires and it passed, about 3 days later it's back with a fault and 4 bald tires that was odd they thought, until they took it back. The neighbor had exactly the same car with 4 brand new tires that matched exactly to what was on this car for MOT. Basically the car owner borrowed tires and wheels to pass the test on his,and there were several more of these cars down the same street with these yuppie non payers. I'm wondering if the global economy is tanking again now if the same things happening with this, he's trying to bung it through for a buddy in financial trouble with the same car needing a bit more than a Rad to fix it. Take care.

For the door lock I'd say yes to having a look at it and fix it if it's a pretty simple job because it's good customer service and word of mouth that you're a good fella to deal with. For the radiator, nah, wear and tear. The customer may have requested extra work done and they added it too the estimate. I've done that but it was approved by the insurance company.

Door lock faulty = not an existing fault when you sold it Radiator = DIY repair not covered, so no option 3 Tell ‘em both to grow up and clear off

Absolutely don't go for 'option 3'!

Enjoy the videos, keep them up. The guy should just get Moors to do the radiator. The hyundai door lock should be repalced by the new owner, i would if i owned it

19th year of self employment. Customers still amaze me with expectations. I got a 1 star google review recently. Bank holiday & I was closed as shown on web, I still replied to emails, but said could not work on his e-bike as it wasn’t one I supported and suggested another local company. Within 5 mins I had a 1 star google review! He actually contacted local company I had recommended who helped him! Reason for not working on his bike was it was a cheap Chinese bike that parts not available for plus they are a terrible so fire risk and so my insurance won’t allow these bikes to be worked on, again, this is on my web page. I have so many stories like this, I should right a book. Shame you can’t give reviews on customers! ebay is also terrible for this 😂

On the i20, good will only. Not a valid claim. Radiators not covered because a stone can puncture them at any time, even new ones, so the warranty company were more than fair. Door claim not valid, worked fine at point of sale. The bumper clip claim is utter nonsense.

You are still the best of the best as car sales dealer. You will do the correct think on the Hyundai so I for one trust you 100%. 👍👍👍👍👍 have done the raffle and great beneficiary. 👍👍😊

It's so funny when people use social media to show the world just how stupid they really are.

The radiator payout is why some warranties need to be rejected, the owner should have been given £50 for the radiator and told that his request has been recorded, and fair wear and tear applies.

Hi James, I came across this sinareo we are buying a new Audi and wanted to px our current A3 just to make things easy. Our current Audi I would say it is in show room condition 2018 but with 80,000 miles, the dealer said they are not aloud to take px cars with high millage no matter what the condition!!. So now we are in the position of selling it privately Auto trader has offered us 13,500 which I am happy about. Thanks for the great videos. Ian.

Meanwhile, from the other side of this. After finally getting my Citroen with a trashed DPF returned I went and got a petrol Jeep because, hey no DPF. Turbo issue from day one... Two months now without a working car and it's getting silly.

If you are now outside of the first 30 days, the seller has one opportunity only to repair or replace the faulty car. You will not be able to ask for rejection at this stage. This does not apply to cars purchased before 1 October 2015. The Sale of Goods Act allows the seller to either repair or replace the car within a reasonable period of time without causing significant inconvenience. If you are complaining about a fault within the first six months of purchase, it is presumed this fault was there at the time of purchase. The seller will need to prove that this fault was not there at point of sale. If you are complaining about a fault outside of the first six months, you will need to prove that fault was there at point of sale. If the seller is unable to repair the fault because the same fault persists or a new inherent fault has developed, or the replacement car has an inherent fault, then you can ask for your money back or a price reduction (partial refund) if you wish to keep the car. Remember, for rejection outside of the first 30 days, the seller is entitled to deduct the mileage you have added onto the car

Spent nearly 30 years in the customer service industry and left 4 years ago . Most customers were great but the proportion of " I know my rights " increased year on year to make the job not just miserable but more recently unsafe. You've built a great reputation via the channel but they're will always be the ones that try it on .

Hi James another great video 😉 I think the problem with some customers is they don't understand how cars work. Having be a petrolhead for many years and owning and maintaining many old ford capries I know the basics. I was in the market for an old runabout a few months back I found a 2008 ford c max petrol 1.8 titanium for around 2 grand on sale at a small dealership. I decided it looked good in the photos and the dealer had replaced all four brake calipers and disks. I decided to buy the car without seeing it in the flesh so had it delivered. I am a ford man through and through so I knew it would be pretty reliable 😉 the car arrived looking really good . I refurbished the alloy wheels I also had to take apart the window washer bottle from under the wing as the window washers were not putting out any water . I found out it is as a common problem with the water filter at the pump getting clogged up so an easy fix . The car has never missed a beat since and even though I had a few little jobs to do I was well impressed with the car . I guess what I am trying to say is some people will always expect far to much from a 15 year old car but they have to be realistic .

I bought a 2006 Citroën C4 coupé in January of last year. It's the beautiful one with the split rear screen and the spoiler. It wasn't expensive, €2800, and had 150K miles on the clock. It's a 1.6 litre diesel, 90HP with 16 valves. If I'd taken advice (I'm a mechanic), I'd have avoided it like the plague but it has been the best car I have ever owned. 70MPG and runs like clockwork. I knew I was buying an oldish car, but I took the risk and would never have put the blame on the guy who sold it to me. He changed the distribution belt, did the brakes and parallelism and a new set of tyres as well as 4 other wheels. Some you win and some you lose and this was a massive win.

Some good ones! The radiator is really trying, they've seen an opportunity to take the warranty company for a ride; I'm not surprised it was denied, it would make your life easier if they had said the price was unrealistic to the customer rather than just "denied" however. 100% the guy is trying to get a few extra quid in his pocket. "Well known fault on these cars" is well known in the enthusiast group, unless a dealer is trading those day to day - they will never have heard of the issue; it's like the BMW E46s are "well known" for having weak cooling systems, if you ask most people why.. they won't have a scoobydoo!

Great video as always James 😃 have you got a new camera as it looks really clear 😊

The bloke with the leaking radiator probably got a mates garage to over-quote the price, and then share the difference.

ive had a corsa d black edition 64 plate since it was 1 years old and apart from wear and tear ive never had a problem with it.....it never left me stranded once.....great wee car.

Must have got a radiator replacement quote from my local main dealer in Devon.

I bought a 60 plate, cat N mini Cooper from Auction. I replaced every part of the suspension and brakes on all 4 corners, 4 new tyres, resprayed the alloy wheels, did lots of tlc on the engine. Full machine polish, Exterior and interior were immaculate. It was a minter. A Girl brought a friend to look at it because he owned a mini. He told her not to buy it as one of the front fog lights was slightly loose. 😂 The level of expectation on a £2500 car from Joe public is frankly rediculous and getting worse. I'm having exactly the same problem selling my house with first time buyers expectations. This generation need to grow a pair and realise that someone else will not always sort everything for them.

The guy who sold the performance Clio to a youngster needs to understand that to be any good at the job,you have to qualify customers.

Door Fault is not covered under law. It is covered as you gave a 3 month warrenty. (unless his golf clubs have hit the door latch mechanism) - its probably the child resistant lock ?

Hi James, great video, all them stories you told i would have lost my rag and told them to jog on

these people that say you should be checking every little thing on a car, will be the same people that will be first to scream and moan when they cant find a decent used car for under £6k

Hyundai i20 door locks are infamous. Sealed units, about £400. I bought two second hand ones before deciding I had to get a new one. So, whoever buys the new lock, bear that in mind.

Its not the customer level of expectation you should be surprised about. It's the level of freeloading by them. Everybody wants something for nothing and a second hand car is second hand and a repair by glueing is perfectly acceptable if the car is roadworthy.

thankyou James,excellent content,, there certainly are some right old chancers mooching about,,👍👌

And yeah lucky that Subscriber found the online video of the numpty destroying his clutch lol , Glad there's as many nice people in the UK as the negative ones.

In all seriousness he shouldn’t be paying out for a course membership if he has to drive around in a 13 year old crap box!

I negotiated a 3rd party warranty when i purchased a 5 year old Fiesta. About 8 weeks later the gearbox failed and warranty company authorised repair at main dealer immediately. Would have been hard to prove it was an existing fault as it drove and sounded perfect.

Fix the door I'd say. Cheap fix and happy customer

Hi James, I didn't know you were an Alfa fan. I've got an Alfa Romeo GT 1.8TS Cloverleaf in super rare Atlantico Blue. which has covered an impressive 172,000 miles and counting. I'll bring it with me when l come down to say Hi. Keep up the great work with the videos, Mark from Weston Super Mare.

James: Vauxhalls were cr@p rustbuckets in the 50's, 60's, 70's and 80's!!!! Now, they are no longer rustbuckets, only CR@P!!!!!! NOT your fault, mate: tell them to do one!!!!!!

I can now see why folk lease a brand new small car for say £170 a month, against paying £3500 for a 13 yr old car that costs them a further say £1000 -£1500 in repairs over 3 yrs which they then sell for £500 privately or on ebay etc,at the end of the 3 yrs, even tho it works out a bit better buying a 13 yr old car, the leased car will rarely break down and its is fully warranted for 3 yrs.. remember £3000 to £4000 cash for an old car is a lot of savings for many people, maybe they save up over a period of 2 yrs.

Unfortunately some people expect a used car to be as good as a new one. I bought a Mazda3 from a dealer 130 miles away based on a 360 video. The info display was ghosting, but I hadn’t realised (£1000 to replace), the rear bumper isn’t aligned properly and there was a missing Service, even though it was advertised as FSH, and the front tyre was deflated by the next morning. The Bose front door speakers were vibrating with even the lightest of bass. That’s what you get for buying a 7 year old car. Disappointed, but a realist

Im guessing the guy has accidentally knocked the child lock on the rear door to engaged. Nah, the diy fit the rad, no way. Tell him it get's repaired at your approved repairer or nothing, the warranty doesnt cover DIY repairs.

The door lock on that Hyundai is a so-called wear-and-tear part, that can wear out with normal use. So that is not a part that's covered under a limited warranty claim, especially when it's an older, high mileage car.

I was stuck in my I10 when all the doors wouldn't open.I rang the breakdown and waited for about 20 minutes and all of a sudden I found I could open the doors .I gave the door locks a squirt with wd40 and although one of the back doors sticks now and again that's all the trouble I've had since.

Hi James hope all is good. 👍 Only back to YT recently so...A while back you were raving about an interior/exterior cleaning agents, do yoh atill use yhem and if so can you pass on the link please...Great to be back following you again 👍👍👍

Years ago I bought a nearly new Fiesta from a dealer for my wife and took out a warranty on it. A while later a fault developed and I contacted the warranty company. Turns out the dealer hadn't taken out a warranty on the car and pocketed the money on the assumption a nearly new car wouldn't have a claim. Took him to the small claims court and received a cheque in the post a short while later. Not suggesting you would do this but I have never bought a car from a dealer since.

Well... you've got to love the arm chair, key board lawyers... not a days education in the law between the lot of them I suspect!

The non opening door I think should be fixed , I had a skoda Felica years ago after 2 months a rear door central locking packed up , I'd bought it from a skoda specialist that was a main Dealer in the rear engine days , but he checked it and fitted a new lock solving the problem

dear chops i wish you would let me post details of the experience i had when i bought a car from some travellers near you, next to a farm in devon caravan recyclers, a couple of years ago, it would turn into a blockbuster movie.

The other garage didn't bump the quote up at all........Little backhander for both parties at your expense! Keep up the good work James love the posts

Enjoy these videos mate, keep up the good work 👍

Makes me laugh watching people at junctions or traffic lights on a slight incline - instead of using the handbrake they sit there with the vehicle rocking backwards and forwards as they slip the clutch. These are the very same people who then moan like hell because the clutches aren't lasting long and have to have the additional cost of a flywheel reface, (or new flywheel), because its been fried to hell by clutch slip!. Also have a story about a friend who had a body shop years back - he lent a customer a Nissan Micra courtesy car and an annoyed member of the public rang him to say his courtesy car was witnessed doing handbrake turns etc in a carpark. He then arranged for the return of said courtesy car and gave the customer his car back, (which by that stage was stripped down in pieces) and told him to go away in no uncertain terms!.

The £600 was just trying it on. However, if I was presented with option 3, I don't think that's desperately unfair on either party. There might not be a convenient time slot available at the chosen garage. Also many garages these days quote you for a 2 hour job, you book the car in at a given time, yet they want the car for a whole day, which isn't always convenient. Even taking into acoount a d.i.y. job will take longer, it might just be more convenient to do it yourself. A few quid on the side for your time and tools isn't too unreasonsble. But £600?? Are they wearing Gucci overalls?

door won't open? too early to tell if a warranty issue. For example if a plastic runner on catch/a catch pin bent under unsual load the that's fair wear and tear. If rusted around lock mech/ a prior bodge gone wrong then a fair claim... research into the real fault will clarify. There is also the balance between minor effort repair = major customer satisfaction

The leaking radiator: Sounds like a "Crash For Cash" story. (Bit of a scam going on).

Hell NO!

Don’t you just love forum experts. Makes me laugh some of the tosh people come out with..plainly have no idea. Think social media breeds stupid 😂😂

What is the point of having a warranty if you're dealing with a claim as if the warranty had expired and the customer is being treated under law as if there was no warranty or the warranty had expired.

Some people expect a new car fitted to the numberplate for nothing

Door lock fair wear and tear - no. As to the rad, garage only fit because what happens if he doesn’t do it right and blows the engine.

I have had a few business over the years, and I have learned one thing.. don't get involved with dealing with the general public! I have actually been a car trader in the past, for a while in the UK in the 1990's. So I very much understand what you are going through. You must have the patience of a saint. It seems to me that it's easy enough to expect a customer to check and confirm satisfactory operation of things like doors, windows, air-conditioning at the point of collection and confirm that these items are fully functioning. I do this myself when I buy a car, simply because I want to know if everything works, and perhaps give me some leverage for a discount if some minor issues are present. Which in the case of a car over 10 years old there is literally always something. Buyers have to be realistic, there are manufacturers approved used car programs for someone who expects a used car to be like new, but expecting a car that's cheap and perfect is unrealistic. By the way, when I was a car trader I was a bit like you in that I was soft on warranty claims when the customer was being genuine. You clearly value good customer service and this means that your kindness will be abused on occasion, only you can decide if that's an expense your business can afford to absorb.

£150 p/h!? Wow!! Some customers make me go 🤦 They expect a 501 point inspection 😂

That whole "radiator" fiasco sounds like a case of simple fraud Chops.

Just have a go at 30 days mate, particularly under 5k,if you are still selling them OK then it will obviate a lot of trouble, I'd have thought the warranty company wouldn't pay out direct to the customer as he's not a vat Garage, tbh I'd have done the job myself and get paid 200 quid, maybe open another vat reg company to do the work and bill WW? Problem is with the i20 is you've given a 3 mths warranty and people want everything covered for that, if it was 400 under auto trader I'd have said 30 days engine and box I know it might not stand up in law but the guys not going to take you to court, if anybody comes back to me tbh I'll try to fix it (never really fail) myself, just for good relations, but yeah it's all a nightmare, on that corsa I'd have said yeah you've had it a bit, I'll do the job for halves, I'd charge top retail for rad, plus coolant so you'd be in the clear. Just try 30 days tho bud engine and box, it'll wipe away loads of the bits and bobs claims.

already been mentioned but he is taking that corsa to a mates garage to see what they can milk it for, I wouldnt bother with them, you have given them reasonable options that fit the terms of the warrenty. I duno how warrenty wise work but I doubt "gime the money and ill do it myself" falls under the terms for very obvious reasons. I think my cars warenty was with autoguard... or something, I dont remember I didnt bother renewing it. but it came with a very clear pdf of what was and was not covered, and made very clear the only way a claim would go through was to use authorised garages or my own garage but with a very clear set of quotes that justified the cost before work, oh and proof of diagnostic aswell. (basicaly made it so fiddley to go to my own mechanic I would have had to use halfords... which I ofcourse would rarther avoid)

Their are so many con artists around. Loved the Clio clutch item. Insurance scams are rife as well. Had a minor tap with a Mazda MX-5 at less than walking pace. He tried to claim for rear lights,rear bumper and boot lid plus car hire. After independent inspection they agreed to replace rear lights and a bit of paint on bumper. Obviously a scam between owner and garage trying to inflate claim and pocket the difference.

Electrical door locks fail some earlier than others

If it's a cheap fix, well worth doing just to get a happy customer. Hopefully who might be a repeat customer. Shouldn't be anything too complex, likely pinged a clip off or something (fingers crossed).

Hi James, great content, really enjoy the tales of woe!!!! RE the Hyundai what an absolute cheek expecting you to shell out for something he has probably caused the issue with (probably got his 9 iron wedged in the door trying to open it) Be careful with this guy he will probably expect you to top his washer fluid up when it runs out. We got our tickets early doors for the Camry-What a peach it looks. Best of luck with the raffle, and remember the old proverb "Wet birds never fly at night" and "White lines do not grow on roads", sound like a couple of your customers need a reality check???? Regards Alan. B Nottm

Christ a 159 they're trouble. The biggest problem is the weight of them. However I had a giulia that just before I got rid of it I hit a pothole that hard it fucked the xenon and the beam was raised up as the ballist had got sent out of position and I kept getting flashed driving it. It was 2 years old when I got rid but I monitored the history and it failed its first MOT because of that headlight beam. I wouldn't want to have paid for that. Some how the wheel wasn't square and the tyre survived!

FIRSTLY Why are people so dishonest in todays day and age and SECONDLY WHY DO PEOPLE EXPECT A BRAND NEW CAR FOR SECOND HAND MONEY totally amazes me love the channel and videos 👍🏻

On the i20 just get it sorted. It really wont be a lot of money to fix probably just a cable. very little in parts and just an hours labour id of thought. Its not worth the bad press over what looks to be a very simple fix.

Just an ordinary guy here but I would say it will definitely depend on whats found when the door is inspected , it could be the case that the previous owner had bodged a repair or it could be fair ware and tare who knows but I am sure judging bt your past record you will be as fare as you are able with them .

i knew you had crystal balls, you can tell the way you walk. as for the rear door lock, lack of use is as good a cause as any on an old car and IMO comes under the "tough sh*t" warranty, what do they want for peanuts ?

I thought warranty companys only used vat registered garages i wouldnt have offered option 3

My father went through 2 clutches on a Clio in less than 800 miles.

No get radiator fitted by your mechanic. You don't want to set precedents below a professional service.

I bought an audi a3. The next day some trim work fell off, I took it to an audi main dealer for a vehicle check £35.00 , it wasn't good the car needed a new clutch and other work also, they fixed the trim foc, so I returned the car and got my money back, I had lost all confidence in the dealer I bought the the car off.

Warranty companies always insist that you use a VAT registered garage for repairs, this guy was obviously in cahoots with the supposed garage and was hoping to get a backhander. The rear door could be a 50/50 fix depending on issue

Last time I was cursing a door lock for failing, I'd inadvertently set the child lock on the door, without realising it. Of course, that doesn't include the number of times I've been victim of shoddy door lock designs, with broken / fallen off internal cables and rods. Some of them are an absolute pig to fix.

James.. Love the content but personally would have a complete breakdown with the people you have to deal with. I personally could not trade vehicles people expect a brand new car for peanuts!!! By the way I live in Leeds and would have no hesitation in buying from yourself if you where closer!!!!! Regards darren

4:17 Crystal balls.... they sound heavy.... 😂

Say there is no option 3. Option 1 or 2, take your pick. Keep it simple.

The ridiculous expectations crowd are often that way owing to being fick.

I wouldn’t be happy if I bought a car (even 13 years old) from a dealer and the rear door stops opening. Fiat 500 aside, opening a door is a basic function you would normally expect.

Option 4 DECLINED

I would have given him zero options on the Radiator when I realised he was trying to fleece the warranty company.

Hmm what about landrover door locks they fail often but how would anyone know before they do?????????