Finally an honest answer that doesn’t want any money for some stupid program, thank you

Wish I could like this 1000 times. Worked on an 11 Pro. Thank you sir.

This guy was 100% spot on right! My iphone xr would not turn on and always gave the 4013 error. STEP 1 disconnect battery, STEP 2 unscrew and remove proximity sensor, STEP 3 reconnect battery. I now can’t use “hey seri” and my phone calls are now on speaker... but at least the phone works.

Just wanted to thank you for your video. My phone got stuck on the  on/off loop while on pto. Tried to hard reset but then it got stuck on screen asking to plug phone to computer. Tried to reset on Mac but no go. Took to  and was told it was a hardware issue so I needed to replace phone. I ended up replacing a screen for 50 because I broke the old one trying to open phone. Phone is working again except Face ID which is no big issue for me. Saved me from buying a new iPhone.

I just fixed my son’s XS. Took out the earpiece cable, unfolded it, and cleaned off corrosion using a q-tip and rubbing alcohol. Put it back together and everything works - including Face ID and True Tone. Had to get an opening kit for $20 and adhesive (waterproofing) for $7 from Amazon. Seems like corrosion through the earpiece is a common issue with the XS. Don’t know if I trust my waterproofing abilities, but I followed the ifixit guide for that.

Wow, this worked for my iPhone XR after boot loop. I opened it up, unplugged the proximity sensor and updated from recovery and 30 minutes later was in the home screen. Now I can hold off until I can upgrade my phone at a cheaper price! Thank you so much for the suggestion! You're a wizard!

Excellent Suggestion! Happy to know that the phone can boot up with this cable unplugged. Goes a long way in diagnosing the boot loops and ruling out logic board damage. You saved a customers valuable data!

This is the only video that actually helped me, I'll try to dry my internals and reattach every connector on my iPhone 7. I sanitize my phone here and there and even if I tried to clean it it still is stuck in boot loop. A lot of channels around just repeat what Apple says, while having fancy camera angles and microphones, they delivered nothing. You have done what seemed impossible to find! Thanks you! (not to say your video quality is bad, the opposite, but you seem really humble :) )

WOW! my iphone xs had this problem and was stuck in a bootloop/recovery mode and after removing the part connecting the upper speaker ITS WORKING AGAIN! super happy. The face id is off now but i now have all my data back and saved myself lots of money. THX.

Thank you Andy Haslam, because of you I was able to fix my IPhone XR! Appreciate it a lot. As a student I cannot afford to get a new phone so this video came as a blessing. Alhamdulilah for finding this video :D

after four hours, i gave up on everything, and this actually worked. screw face id at this point i just want my phone to work

i honestly cant thank you enough, i had been searching for 3 weeks my hope was running out on trying to repair my Iphone 11 & although this was directed more towards people with earlier versions of the iphone i can confirm this DID indeed WORK for my Iphone 11 Pro Max!. Once again thank you so very much.

vouch for this! just did this on my iphone 11 pro max. Had the same error code 4013 and apple tech said no fix and just had to replace. so for a phone out of warranty this worked wonders! thank you so much!

Hi Andy. I have an iPhone 12 Pro Max. My iPhone randomly decided to act funny and slow so I restarted it. I was in the shower beforehand. I did not think it was exposed to any water but I guess I could be wrong. It was stuck in boot mode where the apple logo flashes. Now, It will not leave recovery mode. I tried to update or restore but I keep getting the error code 4013. I am going to buy a phone opener kit and rubbing alcohol. I am going to disconnect the sensor as you mentioned. I am going to clean whatever corrosion has occurred and reconnect the part. We will see where this goes. I do not want to waste time or money on the apple store who will tell me the phone is a wash.

you sir have fixed this iPhone thats been in a drawer for 2+ years. great work sir.

Excellent video, just tried and fixed my problem. I can retrieve all data. I have brought to Apple store and they said it’s a problem related to motherboard. BS! Your suggestion fixed my problem. Thank you so much

Thank you so much. Even the official Apple store told me it couldn't be fixed. But it did work for me

Removing the FaceID connector and restoring from the PC worked for me. Then plug it back in. Thank you so much! Praise the LORD.

This worked for me too!! I’m so grateful thank you so much. I was at my wits end, Waiting for it to update and then recover was tense! watching that little bar fill up seemed like an eternity. This 100% worked even though Apple said my phone was bricked and I would need to pay a data recovery expert to extract all my data!!! Massive thumbs up!! 👍🏻👍🏻👍🏻👍🏻

lifesaver... proximity sensor was stopping the phone from restoring after getting stuck in a boot loop. disconnected and started restoring no issues :)

Thank you so much Andy!! Really cannot thank you enough. Did everything and this was really my last hope before I trash the phone. You're the best!!!

LOL thanks bud, Your a legend it Worked for me...The apple store said it was a software issue and could not repair, How Genius are they.

What a hero you are mate

Hi Andy, Thanks a lot. Removing the proximity sensor cable and hooking it again to itune solved my problem. You are a super hero.

Wow. This was our issue. Thanks for the video!

OMG You legend. I spent +/- $100 on shady scammy software and an entire evening pulling all my tricks. At a wits end I was just going to click every related KZfaq video out there and after a couple I came across you, you legend. 120 subscribers but the only person on the web with an actual solution for my problem!! Thank you so much.

Hi Andy, I took my phone into the Apple store today, I think mine has the same problem as yours. They told me they’d not repair it because it’s likely a motherboard issue and the only option is to replace the phone. I’m tempted to try this as a last resort. From what you describe this is exactly the issue I’ve had !

Thank you I got it to turn on I’m going to see if I can find a solution to get it to work with cable

It's working! Thank you so much from Japan!

Well I was about to do this but then I saw a comment that said, "Well the 4013 error comes but keep on trying.. And I tried about 5 or 6 times before sleeping at night and it did not happen. I woke up next morning, connected my phone to my PC, tried to again and then finally it worked. So I guess before opening your Iphone, you could try to yk do the itunes thing for about 50 times and I know it's a big number but do try and then if it does not work then you could opt for the method by Andy which also is a great solution to the problem.

Hi Andy, nice video and explanation. The earpiece and sensor portion are actually paired to an iPhone hardware. This is why it is told to be very careful when replacing with a new display, the removal of the old earpiece and proximity sensor assembly from original damaged display to be transferred to the new one is a very delicate process. You need to desolder the proximity-flood illuminator chip from the new part. Then transfer it to your original cable. This should solve your Face ID issue. This is kinda like the Touch ID situation.

Worked 7/28/2021 i also had a error with full storage. remove the face id sensor and it worked

Great video, this fixed my boot loop problem, be careful when taking out the screen as it can easily crack.

This worked perfectly, thanks!

omg this just happened to my iphone XR. Thank you so much for sharing this!!! really helpful!!!

well the face id does not work anymore so its not fully fix ty your video help alot

Thank you so much for this, I tried everything before and nothing worked. Borrowed a repair tools from a friend and fixed my iPhone XS in 1 hour with no experience with fixing phones before. I also ordered proximity sensor online for 6€. Local iPhone repair servis would charge me 30€ just for inspection and with the information I given to them they said it's almost 100% mother board problem and it would cost me 200€ to replace it.

Wow Andy! Thank you very much. This worked perfectly to get my iPhone X started again. I was getting the exact same symptoms you stated. The Apple store couldn't help me, other than offering to sell me a new phone. None of the iOS repair programs i tried (Dr Fone) would even recognize the device to let me get started on a possible software/firmware repair. I was thinking it was a hardware issue, so I'm so glad I came upon your video. I never use facial recognition so no big loss for me. Very well done video. Thanks again.

that was the problem. Must of got water inside my iphone bc once I opened it up and disconnected the sensor the error disappeared and I was able to restore Iphone.

Thank u.. u are only one i found and trust me i watched 1000 wideos on same issue it is my sensor u mentioned now my iphone does boot up i will try looking at my sensor to get it work if not im just gonna live without face id .. at least phone works 👌✌👏

Thanks a lot mate, watched a lot of other videos were no help at all but this resolved the issue. 🙌🏽🙌🏽🙌🏽 ⭐️ ⭐️⭐️⭐️

liked an subbed! Thank you so much! After disconnecting the proximity sensor I was able to fully recover my phone!

Thank you friend ! God bless you. Worked and my phone works again! !!! A nice guy at a wireless shop removed it for me .it did damage the ability to use the phone handheld wise but he fixed it for $40 .still doesn’t allow face recognition but that is ok as I have never used it .again thank you and god bless your good will to help

Worked perfectly. Thank you so much, other videos are all bs

it worked!!! This video is unique..

Welp, I followed this and fixed my phone. Such a stupid solution haha, well done for finding it out, thanks!

This fixed my iPhone issue! Thank you so much!

A million thanks! I can't tell you how much stress and money you saved me!

Thank you so much for sharing this video 👍

THANK YOU ANDY YOU HELPED A LOT 😭😭

This worked for me! Thanks a lot.

This worked for me too but I also cracked the screen putting it back! Any tips to avoid this with a new screen?!

THAANK YOU! You saved all my pictures!!

Thanks for the video. Question, did you lose any data?

You are my hero thanks a lot its work on my phone.

it worked thanks!

all i had to do was blow my blowdryer on heat mode on it for a bit and after that i turned it back on and it works

Worked great, thanks!

Thank you for the great help! It worked on iphone 8 plus. Too bad my gfs mac wiped her data. I should have used my pc for the code. Cheers! 😊

Worked for me thank you very much :)

Omg thank you I just opened it and then pours rubbing alcohol on it and fixed it

Thank you soo much! Face ID doesn’t work but at least my phone works now. Did you have a problem with the vibration of your phone making a buzzing sound every time the phone vibrated?

This can be done for Ipad?

This video is true. I brought my Xs to the repair shop after this error(ubreakifix) and they did this exact same fix. Luckily Bo was charged nothing so it’s fine. Having no Face ID sucks but hey at least 90% of the stuff works

Thank you so much, i was abou to throw the whole phone away. Btw, do you think it's safe to connect the proximity sensor after the phone is on? Or will the sensor even work then?

OMG Sir I pray for your happiness you save me

You are right

Thanks for the help! Hope it works for me.

Trying it right now I’ll let you guess know if it work

Is it the same for iPhone 13 pro max? :/

Thanks it worked but was hard to do on the 11 pro max

It worked thank u so much bro🙂

These comments must be fake cause how did this help

Unplug the camera from the board and then restore. Once it’s finished turn the phone off and connect the camera.

Thx u dude. 😭 u my hero 😭😭😭😭😭😭 thanks you soomuch 🙏🏻😇

Hi andy. I had a few questions and hoping you'll see this. Does using the imyfone software to exit recovery mode erase your data from the phone? Did you disconnect the iphone battery before disconnecting the proximity sensor? And lastly, did you use the imyfone software before or after disconnecting proximity sensor? Any info would be much appreciated, thank you.

I also have data since 2015 i don't want to lose dad passed away from covid and my mum died of cancer I would do anything to get my data back as I got austim and this affecting my mental health bad luck as end of last week I was waiting for a new ipad to come so I can transfer things to the ipad

Anyone know if this happens to work for the 12 pro max?

So when you remove this sensor you lose face I'd, but do you also lose the ability to use the phone as a headset since the ear piece is also attached?

Thanks Dude! I dont really trust myself and I'll probably ask someone to do it for me. Its really annoying since j couldn't edit for a couple of weeks.

Does this work on Iphone 11 Pro Max ?

my phone turned off and went back to the same problem... do you keep your phone on all the time?

Hi Andy, the phone is working properly! Many thanks! but i have a doubt! I just did it today... i just disconnected the cable and left it there, between the screen and the battery... do you think would be a problem?

I got this problem,just frustration!

Did you have to reinstall the software after you disconnected the proximity sensor?

what about the iphone 7+?

Andy you from the UK if yes could you please so on another third party app I get 2009 and iTunes I get 4013 so I don't know if you heard of error 14 got that a few times and I use the third party app to fix that the other day I was doing it again from 30% of the app I had a power cut in the house so now when I do a update I get stuck on 18% my phone want to update everytime it want to start an update of going to the apple logo it just get stuck a black screen and after 5 minutes goes back into the recovery mode

Hi Andy. I have an iPhone 11 Pro with this same problem. I bring it to an repair store and they told me that the iPhone have an motherboard problem and one chip supposed has to be replaced. The iPhone still there in the repair shop, but I ask myself if I take the iPhone back and do the same what you doing here it will help me ?

did you took out the proximity sensor or just disconnected ? i am trying to see if i can leave the piece in there and just disconnect it. thanks

THANK YOU SO MUCHHHHHH IT WORKSS

Thanks apple tried to tell me it was totaled lol

Andy here is doing God's Work ! This worked for me ! Even the people at Apple Service Center had lost hope

THANK YOU VERY MUCH, I have a phone that works now, otherwise I had to trash it.

What’s the anime at the beginning?

Now my touch screen doesn't work and I'm stuck in the hello swipe up screen.

Can I fix it without opening my iphone

It’s worked

I got it to work !!! Main I looked up soooo many videos and tried the hard reset (pressing volume up then down then the power button ) , I plugged it into iTunes, it went into recovery mode i tried to update it, it didn’t work so I tried to restore it which means I would lose all my pics and info that weren’t backed up. After 50 tries and getting error code 4013 everytime I was willing to compromise on anything !! And wala... I was doing the right step all along but error 4013 often means faulty usb or the laptop that you’re using is not updated . So I hunted down an unbroken “original” apple usb , ensured the windows on the laptop was updated (I don’t own a MacBook so I used windows) . I plugged it in .. did the same steps ... “update” it but when that failed I then attempted to “restore and update”.. at first try it still didn’t work so I was instructed to use another USB port on the same laptop and bam.. just like that it came back on . So it took like 2-3 attempts but it worked . So remember you NEED an original apple charger and an updated laptop with iTunes . Please let me know if it worked !

What about a brand new iPhone XR with this issue

I disconnected the sensor on my iPhone XS but it still asks to connect with iTunes. Anybody an idea what else I can do?