This was the reason why I left my job as a bicycle mechanic at an official Trek store in Belgium. Few professionals have the ability and desire to provide excellent service. Unfortunately, my boss never let me work as deeply as you do on a complete and assertive review of the bike. The philosophy was to carry out the services as quickly as possible... without paying attention to detail... I didn't have a clear conscience when I left the store and realized that I could have done a better job on the customer's bike, if work could be done correctly how you do it.

Lovely to see someone who takes so much pride and care in their work. Great video

Yesterday I asked for more mtb content. Now I'm watching exactly my bike being dissected by a pro. Thank you so much!

Spot on servicing, I'd spray the protect and shine on before pads/wheels went back on though..

If you are as thorough off cam as you showed us on cam, the service you provided is well worth every cent. Well done!

When he first said 320 for just labour I was like what the hell, then I saw how much work they actually do and now it seems like a reasonable price. I mean, I still wouldn't pay it, I'd just replace it myself when it fully breaks, but I can see the convenience factor of having someone else do all that annoying work. Good job, I just wish everyone serviced this well.

Wow! It's great to watch a professional at work and to see the care and attention to detail being shown! Well done!

As an old ex motocrosser who recently took up eMTB with a Trek Rail I found this fascinating and was astounded at the level of detail and commitment to excellence. Expensive, yes but worth every penny! I'm now looking for insights on every day servicing as I took note of the need to clean shock and fork seals etc... Thanks for a great video

Really apreciate the care and attention you put into everything, down to the smallest nut or bolt. However, can't get over the fact that an e-bike service can run up to a thousand pounds. Not blaming you, just noticing the irony that cycling, which used ti be the cheap way of getting around, is becoming just as expensive as owning a motorcycle or car. The times we live in.

That massive dork disc behind the cassette 😅 Youre a hero for removing it

It's very therapeutic and interesting to watch such a master at work. That customer can know with 100% confidence that her bike really is better than new.

Wow this is an extremely detailed service. Wish my health care was this good.

Your inspection was very in-depth and comprehensive. Like one poster stated.....his boss would not allow this deep of an inspection. This reason alone is why I wrench my own bikes and have so for a few decades. Sadly, I am self-taught through things like your channel and reading repair books. You should come to the states and set up a shop and hire me as an apprentice to wrench! Lol. I would certainly do it as I like wrenching as much as riding.

I admire your attention to detail and professionalism, but boy am I glad I’ve taken the time to learn and service my own bikes. Whilst I don’t dispute and understand the rationale for the price, I’m clearly too tight and would struggle parting with a couple of hundred for a service. That said, it’s nice to see some transparency when it comes to pricing!

Thank you so much for making this video. As a 5yr mechanic now- it’s really refreshing to see a mechanic who can translate mechanic language to customer so proficiently. If we weren’t countries apart- I’d apply for your shop in a heartbeat. I love recommending customers your videos to help articulate what top tier mechanics do to a bike- for what often times seems like a lot of money when they have no context. Keep doing what you’re doing!

You can always add some electrical grease to the battery contacts and other connections for added corrosion resistance.

Excellent video again Paul. Love your attention to detail and down to earth commentary whilst running through the work. 👍👍👍

Watching this makes me glad I got out of the bike industry right before ebikes became so popular. I have nothing against them but working with this tangled mess of wires doesn’t appeal to me in the slightest. Not to speak of headset cable routing, crappy internal guiding and all the other ways the bike companies have found to make a mechanic’s life a bit harder. Might as well work on cars, motorcycles, trains etc and make decent money.

Fantastic workmanship, as usual. I could watch your content all day long. Well done 👌👌👌

Nice. I’ve just started doing my own mobile bike repair business again after a few years. Im only 22 so got loads to learn. Never done an e-bike service really nice to see this. Not long found this channel but really enjoy it 👍

I've made a career out of the art of good maintenance, as a Millwright, R&D tech & Custom fabrication for a large Seafood processor in Alaska and as an Aircraft maint Mech & Inspector for a U.S. Major Airline. I know a craftsman when I see one and this fellow is a Gem. That was fun to watch !

Fabulous content. Thanks for filming this please continue!!

Incredibly professional job. Great video.

As I am slowly fed up with the prices the last time, I have to say that 300 quid is a fair price for all the job you do. Good job 👍

Worth the cost and a treat to watch, thanks

Great video. Great to see someone care about the customer's bike as if it was their own like you do

I am impressed how you can share your knowledge and method for bike services. I work as a race mechanic for big international Events, and i am very strict with the system and process. Most of the mechanics i see are easily distracted and take shortcut, tools everywhere and got addicted with mobile phone notifications , but You are one of the best i saw, clean, precise and rapid. Well done for your expertise and workflow. i ve learn few things from you.

Love this video, such care and attention to detail... Now i must do the same on my Trek Rail. Thanks for the encouragement!

I have a trek rail 9.9 and I really appreciate this video, even tho I couldn't really use you due to where I live this video alone is helping me keep regular self servicing on my bike, think it's worth pointing out guys if you have been involved in bikes like myself since a young child and also built bikes these videos can help you do your own servicing.

It takes time, patience, and knowledge to do a good job, most riders don´t see the work behind it only we mechanics do it. Awesome video!

So much knowledge and care in that teardown and rebuild. Absolute bargain at that price, you're doing the cycling lords work, keep it up!

Thank you so much, really enlightened me to the complexities of a detailed utmost professional service. Subscribed!!

Pleasure watching you work.

Awesome work and workshop. Great content. Thanks!

I wish your shop would be closer to me and I would be your best customer ... Top Quality maintenance

Yay, another wonderful video, watching this while rebuilding one of my tendems.

Another great video look forward to watching 👌

Hats off for the quality of service! Sometimes, I don't share your opinion on tech and groupsets, but there is no doubt that the service quality that you offer in your shop is really, really good! Unfortunately, I think 95% of all bike shops are nowhere near as good...

Thorough and entertaining, well done! As a wrench myself, I appreciate your effort and detail in bringing the public what actual procedures in maintaining a bike and involved costs. Kudos. Subscribed.

Amazing work! I wish I had a service centre that offered this level of quality and care.

Such methodical and meticulous work, superb stuff

Loving the production and quality of the videos!

That’s a good price for the workmanship, thank you for being so transparent, right up to giving the price. I don’t deal with e bikes, only standard mechanicals, I charge £150 for a full strip down to bare frame and rebuild & that includes new Jagwire gear & brake cables and a full report, much like yourselves. I’ve always maintained my own bikes, but started my own business 4 years ago, I no longer work for a living, I do a job I love, customer satisfaction is paramount to me. Love your videos, thank you… I’m still learning, and you make it even more enjoyable👍😃🚴

Great and informative video. I don't actually own a EBike but was intrigued to see what is involved in the servicing... even more glad I don't have one now 😂

Full video watched! Thanks for the details.

I just helped my mechanic try to diagnose a wiring issue and ended up breaking two other wires in the process. So frustrating, but also so fun to ride!

You are really honest about the service. Especially mentioning what I was thinking all the time. That bike does not need a service. Just a quick check. BUT... seeing the corroded axle made me think that the first service is necessary due to lack of grease from fabric. Well done!

Thank you very much for this outstanding, very high skilled presentation. Thank you also for the comprehensive information on the price. Best regards.

Nice to see someone works like this ! Pleasure to eyes!)

Man, this was exactly the video I was looking for. Super super helpful thanks a lot I am already following you

Loving the content 😌 keep up the good work!

!00% professional service nothing left to chance love the video thank you .

Quality content.. love it , please keep it coming 😁

Amazing! I've never seen such professionalism / knowledge in servicing a mtb bike / ebike. Love that you have a "clean room" and use Wera tools. Client will be happy for many years with your work. BTW: I still ride a 30 year old Cannondale that I service myself.

Crazy how much work and effort you put in this for that price! I did most of this myself several times but I would actually be happy to spend that money and rather leave it to you guys if you were around the corner! Cheers and thanks for the great video!

i can't unsee that saddle.

Love these service videos!

thats a lot of work, thanks for showing so much care, i don't think i'd get any maintenance near this level in my area (unless i do it myself)

I'm thrilled, such a nice professional check!

I don't have a mountain bike nor an ebike but like to work on my bikes, and this kind of service is mind-boggling to me. If I have to pay a bike shop that much money to service an eMTB or spend lots of time to do it myself, I'd rather ride a non-assisted hardtail. That said, I thoroughly enjoy watching your work and expertise.

Just subscribed. Thoroughly well put together video.

This was a fantastic video. The service bill was cheaper than I would have thought for all of this time and effort.

Good information and enjoyed this presentation.

You got the love Bosch motors for the quality, ease of use and serviceability.

Excellent video. One thing to note on the Trek Rail however is to pay attention to the battery catch and make sure it’s properly lubricated. I used to remove my Rail battery to charge it and dry it after cleaning. Unfortunately I went out for a ride and as I dropped off the kerb on the way to my usual route, the battery dropped out of the housing and went bouncing down the road, damaging the casing. I discovered the battery catch hadn’t engaged fully and it wasn’t properly holding the battery. Fortunately the battery itself wasn’t compromised.

Great video and very enjoyable. Especially when I realise how much cash I've saved by being able to work on my own bike. The tools I've bought over the years have more than paid for themselves 😁

Wow, so much work and attention to detail. Don't have an e-bike (and dont want one now!) but this is the kind of service I wish my other bikes received at the workshop, but very unlikely they do....

Good job on the service , lots of time and attention to detail involved . I used to decades ago service cars for a living , back then services for some brands came in A, B , C classification, with A being the smallest and C being a page of fine print taking many times longer. Looking at this I think cars are actually easier😃, at least on the small services , and back then cars where very simple compared to today. It was good to watch you doing the service , thanks for posting.

A Real Mechanic, very good!

Awesome job! a little thing i have learned from my own experience when working at a bike shop is putting some kind of cloth between the stand clamp and the dropper post can prevent any bits of dirt scratching the post and eventually making it lower/rise worse then it was before

It was lovely to watch a total professional carry out a "full service" not just a spit and polish with new brake pads. Keep up the great work and thanks for keeping us informed of what is actually necessary to keep an e-bike going. Sending respect from Australia!

I loved everything in this video because it really did show how extensive and complex servicing these bikes has become. Unfortunately, lots of people still only want to pay a pittance to their LBS (local bike shop) when little do they realise the knowledge, the tools and the care that is required. I bike mechanic these days has to have expertise in mechanical servicing, along with hydraulics, and now electrical/electronics skills. The LBS also needs an expensive, wide range of tools. One thing that made me shudder was the Peaty's Mint and Shine spray you spurted around to do your final polish. OMG! After all that hard work you probably got a greasy film all over the brake discs! One tip that I'm going to follow in the future is, I am going to take my battery out more often to check for moisture and make sure my wiring harness is free of dampness and grime. Thanks for sharing your video.

New subscriber to the channel, got to say, apart from wishing I lived in the Lake District, I also wish your shop was near me. So professional and knowledgeable. I love the attention to detail and pride you take in your work. 👍

This is what I expect when I take my bike for service. What I get is a bike that is functionally worse than when I dropped it off. Then after taking it right back in after a spin in the parking lot twice give up and fix it myself. Good to see you guys aren’t all hacks.

Cables everywhere! But fun to watch. Thanks.

Thats an impressive level of service!

Such great eye for detail. Wish you were nearer to me! 😮

Brilliant video. Will be seriously looking at bringing my bike for a service seeing the attention to detail and I'm in Manchester 👍

For the pay it forward fund. Greetings from the Netherlands.

Credit to this rider for bringing in their bike early for preventative maintenance! would have been a 10/10 if she had washed her bike before but that's just wishful thinking as a former mechanic. Top work as always.

I just came across your channel whilst in the rabbit hole of KZfaq and am so glad I did! Especially after finding out you are based in Kendal - which is 10 miles from me, new customer to be added for sure

Wow I’ll definitely be bringing my old Norco to get revived. Ps good to Ty working hard he’s a top top lad

I'm glad I can do 80% of this by myself $$$ !!! Proper job anyway ! 👊 Good trick about the dropper cable length while routing it to give enough flex and adjustability. But I'm not spraying anything on bikes to avoid contamination and pollute less, there are always non-spray alternatives.

Now this is what you call love and devotion. Great work and very well presented. Love watching your high quality content. Most people see bikes and cars as one offs knibbling on maintenance. I always say. “Take care of your gear gear takes care of you” What do you guys reserve as yearly running costs of an e-mtb?

As a mechanic myself, I applaud your attention to detail. The one thing I personally have switched from is back to standard stainless steel cables. In my opinion, the slick cables are more brittle and prone to kinking,, especially when gear cables have to make torturous bends inside shifters. Standard cables are more supple and (in my mind) the the "rough" surface allows the cable to hold onto lube.

How can a video about e-bike servicing.., be this captivating!? 😜👌🏻 It would be a dream come true to have your level of work for that kind of money, here in Switzerland. I hope the manufacturers are partnering closely with you as a key account, since you are clearly a master at driving great customer experience, as well as great biking experience!

Amazing!! Good job!! I hope found a bycicle mecanic like you!! Today something normal is exeptional...

Great video I have a rail and know first hand on the importance of keeping on top of maintenance (and what a nightmare them cables are😂) your prices seem very reasonable for the amount of work that goes into a service 👍 and for anyone that can’t afford a service or wants to have ago themselves the Yorkshire bike mechanic’s channel has some good videos on the rail 👍👍

Amazing work 🙌 you would have my business for sure 👍

Iv got the feeling that this is gonna become the best bike channel on youtube in terms of quality content. Cuz i think u have most effort to reach perfection and u also fully understand everthing like mechanics and physics. I really cant await more Videoson your channel :). honestly, even each long Video is 100% worth to Watch. Thank you very much for sharing your experience with us, that really helps me andf others as well i guess ^^. greetings from Germany.

Mapdec videos are always informative to watch and well produced. This one is great but I'm not tempted away from the simplicity of 20th century steel.

That's a bloody good price for all the work done. Well done .

Cracking job that 👍

Lubing all the electrical connections with dielectric grease (also known as silicone grease) is a tip that I can give. Helps prevent corrosion.

You know what I miss on KZfaq - a proper service videos or full rebuild. Dream Bike did it once. Not some old rusty stuff but a modern bike with internal cables - how it looks and what is happening over time. That would be truly knowledgeable and that's where quality stands out.

Great video. Would love to see the customer reaction after the service. Thanks.

nice job. i service these bikes as well and i learned something :)

I looked up the word professional in my dictionary...and they had your picture!!🏅🏅🏅

I do all my servicing and strip downs myself- just rebuilt my Pikes and Monarch RL fully (new bladder in the Pikes)...The motor is the only bit I won't touch but just send it off to be rebuilt (I've watched Pete Collards videos- makes it look simple but without a hydraulic press and all the bits forget even trying!!-I'm not sure I'd degrease my Gen 2 CX in a bath though, they are pretty awful at keeping water out especially the NDS, let alone degreaser!)...But your service is great value, when you consider the bike/manufacturer specific tools you need to acquire for doing this it gets mega expensive....and that's not even considering the knowledge, skill, confidence and experience you need. A rebuild of my motor is £315, I'll happily pay that as my van tax was about £250 and you get nothing for that... a rebuild ensures another few years happy biking!!

I've rebuilt my ebike like a year ago completely after a repaint, the dropper setup also caused me a good few hours, and had to take the mot rin and out like 4 times, to have the best routing for it.