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In this episode, we dive into the service philosophies that have shaped our company, discussing how to create memorable customer experiences through empathy and connection. We also recount a rare day at work featuring the three of us working behind the bar together, debate the price of rum, and reflect on the importance of not panicking under pressure. Whether you’re a barista or a business owner, this episode is packed with insights on how to elevate your service game. Tune in for laughs, lessons, and a behind-the-scenes look at the heart of our operations.
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Huge thanks to our partner Third Wave Water for sponsoring this episode! TWW enhances our brews by getting our water perfect for our coffee. Use code VALOR at checkout for 10% off your purchase! thirdwavewater...
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