Hiring the RIGHT dental receptionist can be daunting. You need to know WHAT to look for and what to steer AWAY from for success. Start with re-thinking the dental receptionist position itself - what you are really looking for is an ambassador for your practice. The first point of contact that has the responsibility of bringing New Patients through your doors via the phone. Customer service training or previous experience will be valuable, as will great phone skills and a sociable personality. To find a great receptionist, you need to find a great person! The dental terminology, insurance codes, etc can all be taught. The way someone is with people...start with a rockstar there and you are golden!
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