Lower IT costs, raise FCR, and improve agent engagement with solid IT Help Desk management best practices based on industry-standard ITIL and ITSM processes. Implement these critical improvements for an efficient, well-performing, and customer-focused Help Desk or Service Desk. The challenge for an IT manager is to know what those IT Service Management industry standards are and how to introduce them to your team. Help desk management is all about customer service. It’s about working with people, helping them solve their problems, and getting them back up and running again.
The top 7 Help Desk Management Best Practices by BuildaHelpDesk.com