Troubleshooting Wi-Fi for Ring Devices

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Ring

Ring

Күн бұрын

Having trouble with your Ring device staying connected to your Wi-Fi? This video helps you fix common Wi-Fi connection issues with Ring devices.
For more information please visit the following resources:
General Help: ring.com/help
Installation Help: ring.com/install-my-ring
Ring Chime Pro: ring.com/products/chime-pro-gen2
Build Your Ring of Security: to.ring.com/ytbundles
Get Ring for your whole home: to.ring.com/ytcollections
Tweet us at / ring
See more Ring stories at / ring
Follow us on / ring
For the latest news and tips on home security, visit blog.ring.com
Ring provides effective, affordable whole-home security that works together to give you peace of mind. Upgrade your home security with Ring video doorbells, smart lighting, an alarm system, and more. And review, save, and share your Ring videos anytime with a Ring Protect Plan. So no matter where you are, with Ring you’re always home. Check out the full line of Ring smart home security products at ring.com.
#ring #ringdoorbell

Пікірлер: 34
@rocklobster5074
@rocklobster5074 4 ай бұрын
These devices shouldn't have to be manually reconnected. You guys built an inferior product. I want my money back.
@alielouisjuste7740
@alielouisjuste7740 6 ай бұрын
@ring my ring doorbell camera 2nd generation won’t connect to my wifi no matter what I tried. I restarted my router/ hard reset the camera it still won’t work. But it shows it’s connected on my wifi app
@esbebe_
@esbebe_ 3 ай бұрын
Im having the same problem
@DeBossDK2
@DeBossDK2 3 ай бұрын
@@esbebe_ Me 2....
@cjdelreal5668
@cjdelreal5668 Ай бұрын
Same
@TG-ug3yg
@TG-ug3yg 18 күн бұрын
Same
@DeBossDK2
@DeBossDK2 18 күн бұрын
I fixed it. Changed My isp router to bridge mode and added a new router. So issues were caused by my isp router
@lovesosa4926
@lovesosa4926 11 ай бұрын
Can you forward this to you feedback/ feature request team? It would be fantastic to have the ability to activate all built-in sirens with a single button press on the app. However, currently, when you press the button to trigger the siren, only the base station siren activates. This feature would be a valuable addition, especially during nighttime incidents like someone attempting to break into your car. With this option, all nearby neighbors would be alerted by the synchronized sound of all the sirens, instead of just relying on the siren near the perpetrator. This feature has been discussed previously and received a high level of interest, but there haven’t been any discussions or indications about its implementation in the upcoming features list.
@sweetee3886
@sweetee3886 3 ай бұрын
Same issue it won't connect to Ring Wi-Fi😕
@ring
@ring 3 ай бұрын
Hello, @sweetee3886. We want to ensure that you receive the best support for your Ring service, as it helps us help you find out what is going on with your device. We are here to help. Can you please send us a screenshot of your Device Health tile, including the product name and Mac ID under the Device Details section? We look forward to hearing back from you.
@user-wt5wg2eb5g
@user-wt5wg2eb5g 3 ай бұрын
Can a Ring Bridge connect to a Chime PRO, since it's an extender WI-FI
@ring
@ring 3 ай бұрын
Thanks for reaching out. We are happy to help. The Ring Chime Pro cannot connect to the Ring Bridge, as the Chime Pro only extends Wi-Fi signals for Ring Video Doorbells and security cams. The Ring Bridge is designed specifically for use with other Smart Lighting devices. If you have additional questions, please send us a DM on Twitter or a PM on Facebook. We will be available to assist you.
@PURPLE.REIGN.1999
@PURPLE.REIGN.1999 3 ай бұрын
I've done these steps like 20 times already, changed it up, and the doorbell chime thing never says it's online WTF. I'm literally one foot away from it, with my phone and the ring camera is about 8 feet away from the chime. The ring camera works, but the stupid doorbell plugin never works. aarrgghhhh
@ring
@ring 3 ай бұрын
Hey neighbor. It's important that your Chime remains online so you can be notified when you have a visitor with Ring. We want to help. To learn more, please DM us a screenshot of your Device Health page. Also, please let us know any errors you receive within the Ring app regarding your Chime. We'll be there to help further.
@lululemonbar9110
@lululemonbar9110 9 ай бұрын
When attempting to change networks, I don't see anything in the network list that says Ring 2.4, it's all my neighbors wifi....
@ring
@ring 9 ай бұрын
We appreciate your response, Lulu. In order to assist further, we ask that you please reach out to us via Facebook or Twitter. We will be available to resolve your concern. Otherwise, please give us a call at 1-800-656-1918 (or, if outside the US, ring.com/callus) 24/7 for more support with your Ring device.
@k-dramagoodmorningseoul
@k-dramagoodmorningseoul Жыл бұрын
Hi! How are you? It's Friday again. Time and days pass by so quickly - I hope the remaining week is filled with good health and positive experiences for you. AndI always support your charming/beautiful endeavors. ^^
@literallyliz5884
@literallyliz5884 4 ай бұрын
It still doesn’t work, we don’t have the “reconnect to wifi” option
@ring
@ring 4 ай бұрын
Hello, @literallyliz5884. We want to ensure that you receive the best support for your Ring service, as it helps us help you find out what is going on with your device. We are here to help. It is under device health. It may say reconnected or change wifi.
@mariongrace9947
@mariongrace9947 6 ай бұрын
Can't reconnect my ring doorbell as I got new wifi code
@ring
@ring 6 ай бұрын
Hey, neighbor. We understand how crucial the connection between your Ring device and your home network is to the functionality of your device. Please reach out to us through Facebook, Twitter, or Instagram so we can look into this with you.
@jlsmith-hs8rf
@jlsmith-hs8rf Ай бұрын
Me too. Were you able to fix.
@ocoutcast9407
@ocoutcast9407 2 ай бұрын
It was working perfectly fine have it like 2 months and now i can't connect to my wifi at all i done everything....
@ring
@ring 2 ай бұрын
Hey there. We understand how crucial the connection between your Ring device and your home network is to the functionality of your device, and we're here to help. We ask that you reach out to us through Facebook, Instagram, or X so we can look into this further with you.
@lululemonbar9110
@lululemonbar9110 9 ай бұрын
I can't change wifi network because it says Reconnect to wifi.... 😩
@ring
@ring 9 ай бұрын
Hey there, Lulu. We want to ensure that your Ring device is connected in the Ring app, as this allows you to effectively monitor your home at all times. To learn more, can you send us a PM on Facebook or a DM on Twitter with a screenshot of your Device Health page in the Ring app? We look forward to supporting you from there.
@Pook416fin
@Pook416fin 7 ай бұрын
Hello, look at your text 2 months ago youhad text ring, did they ever fix your problem? I am having the same problem
@brianproskin3722
@brianproskin3722 Ай бұрын
If a camera won't connect to your new wifi, just hold the button on the back down for about a minute. Then retry, it works every time.
@supersanity2298
@supersanity2298 3 ай бұрын
Absolutely useless video. Customer service non existent. They keep wanting to blame my WiFi or my cell phone. When the front camera works just fine and the back amerà won’t connect, you KNOW it’s not a WiFi problem, it’s the camera’s problem. They won’t stand behind their products and just blame the customer.
@Wabbit_Hunta
@Wabbit_Hunta 20 күн бұрын
Total BS. Everything connected to my router works correctly and as intended. Both cameras and the Chime pro have a clear uniterrupted "line of sight" to the router. Irrespective of 2.4 or 5G connection. Theystill constantly disconnect. The TV, PC and, other devices used by the router work and don't lose connection. The cameras are no more than 15 feet from the router. The chime pro is 5 feet from the router. I've had to reset them all today 4 poxy times! and over the past 6 months of using these cameras, I have to reset them at least once a week at the very least, and as I said everything else works without losing the connection. "With Ring you're always home" You have to be to keep reconnecting the sh***y system. Got fed up of the constant issues with these I've now ordered a better system with cameras that have a higher resolution and do far more than this set up. Your constant updating of the app is what fekks this up!. Will be replacing this lot in the coming week, and sell this Ring s***e on ebay! Don't bother saying "reaching out" to me either, use the correct wording. it's called getting in contact!
@ring
@ring 20 күн бұрын
Hi there. We want to ensure your Ring devices all have strong wifi connections to help you keep an eye on your home. We'd like to take a closer look at this with you. Please give our customer support a call at: 1-800-656-1918 (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
@RabbitWatchShop
@RabbitWatchShop 4 ай бұрын
Ring is a literal garbage product. Tried everything. Your devices are going into the trash. I’m getting another setup from another brand.
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