If you are a hardscape contractor, it's likely you've had issues with poly sand over the last year or so. We certainly have. So we tested 5 brands of polymeric joint sand, and here is what we found.
The test plots actually performed a bit better than what we've seen happen in the real world with the Alliance G2 product. In the real world, we've had thousands of sq ft from dozens of our projects that had issues with not curing or setting up, eroding, crusting on top and not curing the entire joint, staying gummy, bubbling on the surface, etc. It was awful. The frustrating part is we've had to replace and re-do all these jobs on our own dime. Support from G2 has been weak and not helpful in finding a solution so far. Mostly they suggest we are doing an incorrect installation. 🤷‍♂️ Yeah... we've only been doing this for 30 years, I guess we could be doing it wrong eh?
We have done our due diligence, going through all the motions their support has asked us to. But no better outcomes.
I am convinced it is their new formula. They keep telling us our problems are odd and strange, as they haven't heard anything from other contractors. But our suppliers and their connections have been telling us otherwise, MOST of their contractors are coming back with problems and looking for answers. Based on the social media engagement we've had with other contractors, they've also been having issues.
Why did we do this video? Well, we hope it
- helps others looking for answers
-gets Alliance's attention and motivate them to take responsibility so we can solve this issue (not on our own dime)
-hopefully convince them to take a good hard look at their formula and re-evaluate.
Back in 2017, 2018, their sand was great! It was remarkable how well it set up and how little haze it had. Now... well... in the video you can see.
***June 1, 2021 UPDATE***
Alliance has helped us remove the failed poly G2 joint sand on a large project we did, and they provided us with their new Nitro sand as a replacement. Their new Nitro sand is their competitor to EZ joint. We have installed it a few times by now, and up to now, we haven't seen any negative aspects to it. Time will tell whether EZ joint or Alliances' Nitro sand is better.
Alliance also gave us free Nitro product in form of reimbursement for our costs in this fiasco. Which we genuinely appreciate. It's just never cool when you have to resort to these measures to get their attention, I guess you could say this video has served it's purpose. One bright spot, the new Alliance rep that has been assigned to us here in western PA has been excellent, and we look forward to working with him in the future. He was much more ready and willing to help then our past Alliance contacts.
***END OF UPDATE***
In the meantime, we've found Easy Joint.
www.azpects.com/products/easy...
You can talk to our rep Dale Weaver to find a place to buy it: 717-629-5471
It truly is an AMAZING sand, and to be honest, is a much more durable product then polysand ever will be. Regardless though, we'd still enjoy the option of having a solid poly sand available.
#polysandissues #polysandproblems #polysand #paversand #jointsand #polymericsand
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