Share your thoughts with Patrick Bet-David by texting 310.340.1132 or click here my.community.com/patrickbetdavid

Here bc a few customers be testing my patience recently ... lol hopefully this helps

It's our job to hear out customer complaints and get better; it's basically free counsel. Thank the customers for the time they've taken to give feedback.

I didn't stop to look at the date of the video before I posted this but I would like to say that when a customer is unhappy because of social media they can tell up to 10,000 people not just 11 these days. I am a restaurant turn and I'd like to thank you for breaking down the different types of complaints I will definitely be passing this on to my management team :)

how to respond to complaints 1 SPEED 2 avoid conflict (dont fight with them) 3 you cant win them all 4 answer with calling them tips 1thank them for giving you your time and feedback 2. speak like a human being ●dont be scripted● 3 apologize for experince 4 say u meased up be responsible 5 remain calm. 6 hear them out dont be defensive 7 say we will do better 8 offer a solution 9invite them to return and follow up

Man.. this helps me analyses and clarifies the complaints I've been getting in the past 25 years of my life!!!! Really love your talks Pat!

All your videos should go viral. Tackling tough topics like this are golden. Keep them coming azizam!

PBD you talk about things in a way that indicates your depth and breadth of experience and I live it. You don’t owe us anything and you offer so much. Thank you.

This is the best advice on Customer Service, I am huge on customer service, and I hate robotic service, I hate when I am avoided, and dont try to shut me up, let me vent and then handle my situation, but dont try to handle me. Dont tell me to keep calm, I am at level 10 because you are trying to handle me instead of my problem!

Two years later, and I’ve only come across this today???!! 😰 Absolutely LOVED every second of this content. Thank you so much for sharing such relevant information with us!😊👌

Perfect! I get uneasy with complaints, thanks for covering. I'm going to start doing follow up calls asking about where we can improve in the future.

This guy is a great sales guy! Especially at the end- you can see why he’s good in business.

i like this, i used to do customer service for a tv company and dealing with complaints can be tough, i like your approach.

Hi there! I just joined a very large global brand and I’m thrilled to be doing telephone customer service for them. I just have to say thank you for this video. I have added it to my very short list of favorite videos on You Tube. Negativity certainly runs rampant in this world, geez. I like the anecdotes you gave about your experiences on both sides of the fence, as a customer and business owner. I enjoy how you speak, it’s energetic and kept me engaged. Three thumbs up!

I don't subscribe to a lot of channels but this is irresistible. Great informations. Subscribed.

A complaint presents the opportunity to show just how great you can be! No, the customer is NOT always right, but you have to deal with them like they are. (Yes, there are always exceptions, of course.)

I like how accurate he was about yelp. Finally, somebody gets it.

This is SO GOOD. Thank you for breaking down the different types of complainers and you're spot on about Yelp. We're using this as a training video for our management staff - thanks again!

Information is spot on, i had employees on a temporary job provide a poor service , but because i handled the customer complain so well and they loved the solution i provided they awarded my a year long contract rather than a two day contract.

Sir u r doing great job. I am a student after watching ur videos my life changed. Now i am also an entrepreneur. I have drop out my college and now started my business. Thank you for these contents.

My only complaint: I found this video in 2021, but it was made in 2017! I have been missing out. This is true education right here. Well done to Patrick and the team. Amazing work. Another satisfied subscriber.

You're a really engaging speaker, sir. I really learned a lot from you in this video. Thank you for sharing this. Now, it's up to me on how to slowly do this in my calls. I'm new to customer service (almost a year on the field) and decided to find videos that would help me provide better customer service to customers who are really upset with our service in general. Anyway, you rock! Will surely subscribe and share. 😀

Thank you Patrick and the entire Valuetainment team! I have learned so much from you and I hope you continue to have success :)! Thank you for sharing.

Great advice on handling complaints. Another idea: read the book, "Extreme Ownership." Own the problem and exceed their expectations. Yes - there are trolls out there but what goes around comes around.

Love this. We had one recently who sent an error to us in an account number for a transaction. When the transaction wasn't approved, they blamed us for typing it in wrong (that didn't happen and we have the documentation) but telling them that did absolutely nothing. It was like in one ear and out the other. They won't even look at the documents where we showed that it was keyed properly. They rebuttled instantly with filing complaints with departments against our licensing (over a failed payment transaction??!). At that point, I wanted to cuss them. I find myself here trying to find a better solution than cussing them haha. Misunderstandings can definitely lead to complaints, and some customers just refuse accountability. But they are still customers we have to deal with. Sometimes we have to back down and say sorry even if we didn't do anything wrong.

What I needed when sales are going crazy 😅

Notification squad never fails, y'all rock! - Mario VT

I don't consider my job work, I show up with a great joy in my heart to engage energetically with my fellow light beings. We keep a flow of positivity radiating, multiplying, and so abundant that it aligns perfectly so that we all are connected I'm connecting. I have always enjoyed experiencing the abundance we can manifest together. And everyday I leave work so overflowing energetically.

Great advice. Speed and solving the problem to avoid same concern- very true. Sometimes companies just do bandage treatment rather than fixing the problem. Thanks for the reminders

the second he pulled out the pillow it was instant subscribe

This helped quite a lot. As a business owner, it's given me a better way to look at complaints. Thank you.

I worked two jobs at the same time. First job I’d been there years and had no idea how to handle complaints. Second job complaints all the time. All the types of complainers you are talking about. But because I dealt with complaints so much I learned that you cannot just pacify or ignore complainers. It’s valid. (Can I add Gordon Ramsey taught this lesson, too. Chefs won’t improve if the wait staff doesn’t tell chef they cooked something wrong or badly). So no I’m just back to first job and this is such an important lesson. (Most, if not all) people have a reason to complain. Their time is valuable and we care. But if people ignore the complaints companies cannot improve. One of the biggest complaints we receive is about changes that have been made. I have found customers that complaint don’t understand the benefits and we have to teach them through the process of validating their complaint. They feel valued and that they were heard and we can explain how change can be beneficial

Hey Patrick I love the tips on complaints. I never just sat down and thought such simple steps could keep customers happy. Thank you for what you do!

He talks really well !! I need him as a teacher

I got my first one today & she quit. But this is a learning experience, I need to listen to the customer.

Thank you! I’m going to work at a part time retail job soon & it is hard for me to handle complaints, but this helps a lot! Thank you, it helps my communication skills a lot more

The scene where you started selling the pillow was the funniest. I busted out laughing and rewound it several times. I love your videos. That was the best smile that you have put on my face so far.

Great video share ! Thank you! Especially the PF Chang story and 5 types breakdown.

Hey Patrick Bet David you have shown an amazing video on how to deal with complaints and different types of customers. I'm too from an Airline travel industry and handling many customers on daily basis at times its a real challenge to deal with them. Thanks for the great advice.

Great advice to boost customer satisfaction. Well done once again.

Pat, as always, you have done a phenominal job. I love your advice and I do use it professionally and share it with my entrepreneur community. As for myself, I own a California DMV consulting service and as you can imagine, I deal with complaints most resulting in customers who do not follow detailed instructions. The most difficult part is not becoming defensive as customers love to finger point and avoid responsibilty. Your advice here has definately shed light on my methods and new methods I will have to implement. On a side note, I have watched your video's improve over time. The quality, content, and your personal message conveyed to your audience. I would like to meet you one day even if it's just for a few minutes over coffee. I know that will probably be difficult as your business and popularity grow. Good luck! Please keep up the good work!

I cannot thank you enough for this... my favorite part was the how to step by step handle complaints, because afteral valuetainment is a how to channel which cuts through the bullshit. Thank you patrick for this, thank you valuetainment team. BNN part was hilarious , that made me laugh :D

Pat I just want to say thank you your messages are very valuable to me I work as a cabdriver some of things you say read into what I do I'm looking to start my own business right now I'm going through a messy divorce so it's not the right time but I like the way you speak to me I like the the things you say you come through clearly and concisely and you explain everything to a T I really appreciate your KZfaq channel thank you

Dear Patrick. You have an awesome attitude ...

Love this video, not only is it entertaining but transparent and informative. I was looking for the proper way a business should handle an issue, as I believe a local business handled my complaint poorly. KZfaq, to the rescue, because maybe I was in the wrong with how I handled the issue. Conclusion: the business did not handle the issue correctly, but I could have expressed my frustration better. Thank you for a great video.

You hit the nail on the head with Yelp. They tried to get over on me. Great tips. Much needed!!!!

Thank you :-). I look forward to apply this knowledge into my interview skills as I am in the customer service industry.

I am not sure why... but the pillow thing literally made me crack up laughing. Thanks for the good content and laughs.

Patrick Bet-David, wow! Thanks for sharing lessons that you have learned.

Where are you from? Your Accent is so clear. Thanks 🙏🏼 I got most of the tips you give us. I’ll follow all of them, because in my company our partners need to support all the time, and I believe in it as the best way to improve a business and achieve success.

i like this guy, he is just real and genuine, with great advice, may God bless u

Thank you for this advice, extremely helpful.

I’ve been watching so much valuetainment that PBD was literally in my dream last night

This channel is better than most of the business classes I've ever taken combined.

"Complaints are free council." -- Perfect!! Thank you!

I am working in retail. I had an amazing manager when customer complaint he never took them seriously and always backed up the whole team because he was that inteligent the he knew that the customers are just doing that to make our team down and he was so amazing that when customer complain (normally its something out of blue) he politely was asking them to go out of the branch because he knew how hard the team is working and he knew us as a team. The whole hr loved him 😂😄😁

Thank you this has been very helpful

Just discovered your channel, AMAZING!!!

There are websites that have exclusively good news, so good news is more popular than you say. But I did get your point that customers spread their complaints to others more than their good experiences.

5 dif types of complaints 1. the valid complaint(honest) 2. pessimest(never gonna be happy) 3 philosopher(likes product but not company) 4 enemy or competitor( trying to make you look bad) 5 troll complainer(guy doing it for the fun of it)

So much business wisdom in 20 minutes... i instantly subscribed and click notified. Do keep it up. Would also appreciate if you listed the steps of managing complaints in the description box. Thank you! So so awesome..

amazing content... really helpful and you're an awesome storyteller. God Bless.

Loved the voice tone You used Pat in the infomercial, and thank You for a video on this topic. Liked it very much and it was very informative. Thanks to all in the Valuetainment team.

Good stuff patrick.....had a boss once tell me he loved to deal with customers upset....i said why? Because it gave him an opportunity to sell more. I never bought into that nonsense however i understood it. Thanks again Patrick.....keep up the good stuff.

Amazing content as always Pat!!

You're basically the mentor I wish I had and value on youtube. Thank you.

Very insightful. This will help me a lot with my assignment.

Great video patrick all these uploads are so useful! I recently read the best thing to get out of an arguement is to avoid it. Thanks for breaking down the different kinds of complaints and how to tackle each one of them!

I listened to the entire video and you helped me not with the pessimist complainer.

Helen works our complaint department ... She is the BEST! Miss Waite is so efficient and direct to the point. So if you have a complaint just go to Helen Waite for results! Sorry I just couldn't help myself. All of your stuff is OUTSTANDING!

I consider myself a valid complainer. 99% of the businesses get very defensive or ignore me when I complain. Most o these businesses are small to medium. What it tells me is that there is a lot of room for a competitor with a better system to come in and dominate.

This was a recommended video on the sidebar while i was watching the united airline incident..... i see what you did there Patrick ;)

Really appreciate these gems patrick

you're giving so mouch advise to us, i will never be so alive to thank you for all this ! god bless you pat greetings from Vnezuela!

You a great sense of humour Pat..It will help in future handling complaints. Thanks

OMG!!!!! this is sweet............. honestly , i enjoyed it. Thanks Valuetainment..........I can't hide this, i am really happy

Back in Kansas. Squad checking in! This was another great video. I'm using some of this advice at the office right now.

hahaha the add of the soft pillow got me chuckle 😂

YOU SIR JUST EARNED A SUBSCRIBER! THANK YOU FOR THIS! HAVE NOT RECEIVED ANY COMPLAINTS YET BUT I HAD TO WATCH THIS JUST IN CASE! THANK YOU AGAIN!

great tips, handling complaints are always hard. i think listening first and letting the customer rant will give you time to think of a quick solution. Often times people also back paddle after saying bad things. so holding back on saying something right after a complaint can do both you and your customers good.

Pat, you the man with the master plan.

This video is very informative and helpful. It was a great idea to create this video.

The thing most people who receive complaints don’t understand is that ONE person to voice their complaint could represent 1/20 people who were too busy/lazy/upset to voice the same complaint. For all you know, 19 people have visited your business and vowed never to come back because of that single detail. Ignorance is never bliss in business.

This was very informative. I shared with my team.

This is so, so valuable. Thank you SO much for this video!

this video has increased my knowledge and I hope to be a great leader like Patrick. Thank you

Hola, no se si tu mismo lo subtitulaste (en inglés) o fue el mismo KZfaq, pero me sirvió mucho para mi presentacion de la escuela y espero en un futuro aplicarlo a un negocio propio; además me reí con la parte de los trolls; muchas gracias.

Knowledge supports growth.

I’ve just become a manager and this is super helpful. Thank you for this video!

Great video! Thanks, David!

Thanks for this video. As a business owner (HauteTrader.com) I strive to provide great customer support but sometimes you need the tactics required to do this with excellence. It can be very hard when you are dealing with an irate customer.

Thanks VT. Never thought that there is 5 - types.

Just within the last month, I've had to deal with 2 companies that you can't get thru to on the phone or email. It's like once they get your business and money, they don't care.

OH HELL YA I loved this! made me feel a little better I forget sometimes I'm actually in the right track with how I handle things I just need props and guidance this was literally feedback from myself by just deciding to watch it and I can now see the areas I got the concept on and how to nail those skills AND some ! Thank you for this awesome post!!! Honestly applies majorly to my life!

Can u do some sessions on closing insurance sales

Nice touch on the end there,,, lol Almost bought the pillow...

Love the attention to detail. An ACTUAL picture of Patrick!

Everyday create positive energy flow in our exchange in abundant

I swear if Valuetainment doesn't hit 1 mil this year........

Good advice, good psychology, I've got to say I've eaten crap and turned customers around from anger to happy,when they were wrong. But I made money with my small business but not a lot . How many bosses or employers have I had that were wrong and argent but I put up with it and paid the mortgage? Guess I'm trained.