The voice of the customer (VOC) is the collective set of information about your actual or potential customers. They communicate with you in a myriad of ways. An effective VOC strategy captures that information and puts it to use.
This video is part of a massive system of continuous improvement training. Here are some supporting links to find ways to get more out of it.
Continuous Improvement Companion - about 1000 pages of terms and FAQs (www.continuousimprovementcomp...)
Velaction’s Main Website with loads of Continuous Improvement Information (www.velaction.com/)
Continuous improvement Development System (www.velaction.com/practical-g...)
VOICE OF THE CUSTOMER (VOC) Training Modules (www.velactionstore.com/voc-vo...)
Lean Lego Flow Simulation (www.velactionstore.com/lean-l...)
Mistake Proofing / Poka Yoke Lean Lego Exercise (www.velactionstore.com/poka-y...)
Visual Controls / 5S Lean Lego Training (www.velactionstore.com/visual...)
Lean Office Flow Exercise (www.velactionstore.com/lean-o...)
You can also browse our store at www.velactionstore.com/.