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Vintage railway film - Can we help you? - LNER

  Рет қаралды 27,015

Bennett Brook Railway

Bennett Brook Railway

Күн бұрын

This vintage railway film, produced by the London and North Eastern Railway (LNER) as a training film, stresses the need for courtesy in customer service.

Пікірлер: 76
@blissy1
@blissy1 2 жыл бұрын
Make a phone enquiry and speak to a real live person, what a great idea
@martinmarsola6477
@martinmarsola6477 2 жыл бұрын
A classic film. If the customers ever acted like that today, they’d be forbidden in the station.
@PtolemyJones
@PtolemyJones 2 жыл бұрын
Wow, actual people answering the phone! Good times.
@kaasmeester5903
@kaasmeester5903 Ай бұрын
"Press 1 for an unhelpful suggestion. Press 2 to be connected to a department thoroughly unequipped to help you. Press 3 to hold for support staff that may or may not actually be on duty. Press 4 for abuse"
@Glitches59.
@Glitches59. 2 жыл бұрын
Oh I would loved to have traveled by rail back then ❤.
@glynwelshkarelian3489
@glynwelshkarelian3489 2 жыл бұрын
The acting was Mrs Overall, or worse, but there is so much primary history here; both railway and social; that it was a joy to watch.
@minbannister3625
@minbannister3625 2 жыл бұрын
Ooh I am pleased.
@andrea22213
@andrea22213 2 жыл бұрын
Mr Cholmondeley-Warner would be frightfully pleased by this tele-visual realisation.
@johncarr8092
@johncarr8092 2 жыл бұрын
I’m still waiting for the 2-15 to Edinburgh on Friday 27th 1952
@matthaxx7137
@matthaxx7137 2 жыл бұрын
@6:55 'We go, we come back' is a paraphrase of a catchphrase from a popular radio comedy show of the era (ITMA - It's That Man Again) It would have had contemporary audiences ROTFL🤣
@ronalddevine9587
@ronalddevine9587 2 жыл бұрын
Oh, how polite British society is. I seriously doubt if this was filmed in Grand Central Terminal in New York, if people would have been as patient and polite.
@jacksons1010
@jacksons1010 2 жыл бұрын
If the director wanted the people in Grand Central to be patient and polite, that’s how they would act. This is a scripted film, sir.
@stephensmith1343
@stephensmith1343 2 жыл бұрын
Sure I spotted Mr Cholmondley-Warner
@Offshoreorganbuilder
@Offshoreorganbuilder 2 жыл бұрын
@@jacksons1010 Yes, but the question is, does it reflect reality in that aspect, and I would say that it does - certainly at the time in which this was made, when all the men wore hats and the nice people went to church on Sunday. (The others didn't count, of course: they were the lower orders.)
@simonf8902
@simonf8902 2 жыл бұрын
Must be the last year or so of the LNER. Post war but before nationalisation in 1947.
@spud3607
@spud3607 2 жыл бұрын
This is the sort of film they used to show at the cinema before the main feature film when I was a young boy.
@randomroveruk6715
@randomroveruk6715 2 жыл бұрын
I remember John Cleese in a customer service training film, in the 1970s.
@nmccw3245
@nmccw3245 2 жыл бұрын
Ah, the joy of blowing cigarette smoke in everyone’s face as if it were nothing.
@Keithbarber
@Keithbarber 2 жыл бұрын
It's how it was back in those days
@xr6lad
@xr6lad 2 жыл бұрын
Rather it smoke than someone blowing in my face….🤣🤣
@BbBb-cl5py
@BbBb-cl5py 2 жыл бұрын
@@Keithbarber The steam locos were spewing smoke in all directions. V
@Keithbarber
@Keithbarber 2 жыл бұрын
@@BbBb-cl5py true enough, and there was smoke coming out of factory chimneys left right and centre and petrol had lead in it as well - pollution overall was more rife then in society
@markjosephbudgieridgard
@markjosephbudgieridgard 2 жыл бұрын
Fantastic, halarious, what great entertainment..... Thanks 👍
@kensherwood4866
@kensherwood4866 2 жыл бұрын
So of its time love the names in the opening titles Seafield, and Cossar
@michaelpuleston3496
@michaelpuleston3496 26 күн бұрын
Believe it or not there was a time when you could get excellent restaurant food cooked on the train. Now there is just a trolley with stressed staff blocking the isle and offering crisps, junk snacks and rubbish tea and coffee. Look how far we have come.
@bluenose1744
@bluenose1744 Жыл бұрын
Script by Seafield Head, what a great name.
@joshslater2426
@joshslater2426 2 ай бұрын
The producer Cossar Turfery also deserves a mention.
@harri2626
@harri2626 2 жыл бұрын
....and the LNER was only a few months away from nationalisation when British Railways was created. Real dining cars, sleepers to many destinations, porters and station staff you could talk to....all gone.
@wordsmith52
@wordsmith52 2 жыл бұрын
So you don't think it was pre-war then? But I suppose it was a bit too 'modern' for the 30s.Do you know the part that Fred Griffiths played? He always turned up in films during the 50s and 60s but only played smaller parts.
@harri2626
@harri2626 2 жыл бұрын
@@wordsmith52 Fred Griffiths played the porter who helped to carry the film equipment. Definitely post war - probably 1946/7.
@michaelashby1067
@michaelashby1067 2 жыл бұрын
Has the service improved Steve J Green. they mention explaining........the reason....rather than not available.....
@colinjenkins1
@colinjenkins1 2 жыл бұрын
I wonder how much the director spends on cigarettes per hour?
@MarkHenstridge
@MarkHenstridge 2 жыл бұрын
Loved it
@plutogamstrumframe
@plutogamstrumframe 2 жыл бұрын
A step back in time , is just fine old chap
@glynwelshkarelian3489
@glynwelshkarelian3489 2 жыл бұрын
06:37 "A return fair is only a single and a third!" If you return within a month. When were cheap, normal, returns killed off in Britain?
@highpath4776
@highpath4776 2 жыл бұрын
most off peak short distance returns are only a few pence more than a single. Long Distance generally it is advance singles x 2 that are cheaper than the cheaper than two normal singles 1 month . 3 month or day returns.
@glynwelshkarelian3489
@glynwelshkarelian3489 2 жыл бұрын
@@highpath4776 But compare that complexity to all standard returns being "...a single and a third." No pre-booking; no 'booked train only', no restrictions on travel times. I am really curious as to when that simple system was replaced with the bear pit we have now.
@WestwoodLodge
@WestwoodLodge 2 жыл бұрын
It was in the 1960s when route capacity was being reduced and it was realised that peak long distance trains were overcrowded, whilst most other trains were half empty. Since then, the aim has been to maximise peak time revenue, whilst offering big discounts for off-peak travel.
@MalcolmCrabbe
@MalcolmCrabbe 2 жыл бұрын
£27, 5' for two adults and 6 kids return to Scotland..... wonder how that compares to todays prices 🙂
@Keithbarber
@Keithbarber 2 жыл бұрын
Look on the train line app
@michaelkinsey4649
@michaelkinsey4649 2 жыл бұрын
assuming the movie is circa 1930, it'd have been worth about £1250 (or 82 days of tradesman's wages) in 2017 (National Archives converter) - so in truth maybe things are in fact cheaper now!
@michaelkinsey4649
@michaelkinsey4649 2 жыл бұрын
The same 2 adults 5 halves (return) this evening would total £724 !
@glynwelshkarelian3489
@glynwelshkarelian3489 2 жыл бұрын
@@michaelkinsey4649 It's almost certainly post WWII. The comment at 05:12 about "things will improves as rolling stock becomes available." suggests as much. Your comparison is still valid, but not so extreme.
@xr6lad
@xr6lad 2 жыл бұрын
Remember these days traveling long distance by train is normal; back then you’d be lucky if you did it once a year to the seaside. You didn’t do it just for a weekend away.
@grahamely410
@grahamely410 2 жыл бұрын
Where is Mr Chumondly-Warner?
@POON3345
@POON3345 Жыл бұрын
nice film. this must be nineteen fourties.
@stevebarbier5602
@stevebarbier5602 2 жыл бұрын
The never ending cigarette.........................
@nikerailfanningttm9046
@nikerailfanningttm9046 Жыл бұрын
*LNER* for ever! Todays “LNeR is a disgrace to the world famous name.
@marwil46
@marwil46 2 жыл бұрын
Did the director smoke in his sleep. He must have had badly stained fingers with all that smoking.
@patdoyle3686
@patdoyle3686 2 жыл бұрын
I wonder did Porters choice win the 2-30 horse race
@nicks4934
@nicks4934 2 жыл бұрын
Hello Mr Cholomondley-Warner
@manfredwilliams3860
@manfredwilliams3860 2 жыл бұрын
The foreign chap was asked for twenty seven pounds and five shillings! Jesus, you could buy a small house for that in 1947.
@borderlands6606
@borderlands6606 2 жыл бұрын
Was it usual for Kings Cross to sell customers a ticket to Glasgow, rather than send them across the road to St Pancras, or up the road to Euston?
@DavidJones-mn7ie
@DavidJones-mn7ie 2 жыл бұрын
Both those stations belonged to the LMS, their main competitor. The LNER had their own routes to Glasgow, probably a bit further in distance.
@borderlands6606
@borderlands6606 2 жыл бұрын
@@DavidJones-mn7ie Yes, I appreciate who the stations belonged to, I was wondering whether knowledgeable staff might redirect a passenger to a nearby station if it saved them time, as happened in BR days. Unlikely I agree, but if someone missed a last train and another was available elsewhere I suppose they might.
@gibbo9089
@gibbo9089 2 жыл бұрын
Frightfully posh accents!
@iangregory3994
@iangregory3994 2 жыл бұрын
Frightfully comprehensible accents!
@YouChwb
@YouChwb 2 жыл бұрын
Raaaaa-ther!
@Dellboy56
@Dellboy56 2 жыл бұрын
I say, what-ho, frightfully hot weather we're having, what what, don't you know!
@bobblue_west
@bobblue_west 2 жыл бұрын
(Frightfully posh accents!) Charming accents. Today they'd be condemned as colonialist retro accents.
@anthonyredmond6713
@anthonyredmond6713 2 жыл бұрын
I should cocoa
@plutogamstrumframe
@plutogamstrumframe 2 жыл бұрын
Always need to have a cigarette in your hand ,whilst filming , old Boy
@romeo9017
@romeo9017 2 жыл бұрын
Look and learn C2C!
@nicks4934
@nicks4934 2 жыл бұрын
Where is Harry Enfield? 🤣
@CycolacFan
@CycolacFan 2 жыл бұрын
Pity no one thought to include anyone who could act 😂
@jiversteve
@jiversteve 2 жыл бұрын
What a load of bull, no matter how old!
@iangregory3994
@iangregory3994 2 жыл бұрын
How does it feel to be a Minority Group? ( That’s a rhetorical question btw. If you know what that means.)
@jiversteve
@jiversteve 2 жыл бұрын
@@iangregory3994 Hopefully the majority live in the 20th millennium where I live. The clock has turned a great deal since this archaic film was produced, it represents the ghost of a society that never really existed. Bye now!
@YouChwb
@YouChwb 2 жыл бұрын
@@jiversteve If it wasn't for the past, the evolution of technology amongst other things would not of existed today. In 30 years from now, you will hear the same from the younger set as you yourself are portraying now. Respect the past and grasp today.
@jiversteve
@jiversteve 2 жыл бұрын
@@YouChwb The past is where all the mistakes were mass, Is that what you are saying?
@YouChwb
@YouChwb 2 жыл бұрын
@@jiversteve Evolution means trial and error. Man has learned from mistakes and has applied and upgraded as necessary.
@colinjenkins1
@colinjenkins1 2 жыл бұрын
I wonder how much the director spends on cigarettes per hour?
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