This vintage railway film, produced by the London and North Eastern Railway (LNER) as a training film, stresses the need for courtesy in customer service.
Пікірлер: 76
@blissy12 жыл бұрын
Make a phone enquiry and speak to a real live person, what a great idea
@martinmarsola64772 жыл бұрын
A classic film. If the customers ever acted like that today, they’d be forbidden in the station.
@PtolemyJones2 жыл бұрын
Wow, actual people answering the phone! Good times.
@kaasmeester5903Ай бұрын
"Press 1 for an unhelpful suggestion. Press 2 to be connected to a department thoroughly unequipped to help you. Press 3 to hold for support staff that may or may not actually be on duty. Press 4 for abuse"
@Glitches59.2 жыл бұрын
Oh I would loved to have traveled by rail back then ❤.
@glynwelshkarelian34892 жыл бұрын
The acting was Mrs Overall, or worse, but there is so much primary history here; both railway and social; that it was a joy to watch.
@minbannister36252 жыл бұрын
Ooh I am pleased.
@andrea222132 жыл бұрын
Mr Cholmondeley-Warner would be frightfully pleased by this tele-visual realisation.
@johncarr80922 жыл бұрын
I’m still waiting for the 2-15 to Edinburgh on Friday 27th 1952
@matthaxx71372 жыл бұрын
@6:55 'We go, we come back' is a paraphrase of a catchphrase from a popular radio comedy show of the era (ITMA - It's That Man Again) It would have had contemporary audiences ROTFL🤣
@ronalddevine95872 жыл бұрын
Oh, how polite British society is. I seriously doubt if this was filmed in Grand Central Terminal in New York, if people would have been as patient and polite.
@jacksons10102 жыл бұрын
If the director wanted the people in Grand Central to be patient and polite, that’s how they would act. This is a scripted film, sir.
@stephensmith13432 жыл бұрын
Sure I spotted Mr Cholmondley-Warner
@Offshoreorganbuilder2 жыл бұрын
@@jacksons1010 Yes, but the question is, does it reflect reality in that aspect, and I would say that it does - certainly at the time in which this was made, when all the men wore hats and the nice people went to church on Sunday. (The others didn't count, of course: they were the lower orders.)
@simonf89022 жыл бұрын
Must be the last year or so of the LNER. Post war but before nationalisation in 1947.
@spud36072 жыл бұрын
This is the sort of film they used to show at the cinema before the main feature film when I was a young boy.
@randomroveruk67152 жыл бұрын
I remember John Cleese in a customer service training film, in the 1970s.
@nmccw32452 жыл бұрын
Ah, the joy of blowing cigarette smoke in everyone’s face as if it were nothing.
@Keithbarber2 жыл бұрын
It's how it was back in those days
@xr6lad2 жыл бұрын
Rather it smoke than someone blowing in my face….🤣🤣
@BbBb-cl5py2 жыл бұрын
@@Keithbarber The steam locos were spewing smoke in all directions. V
@Keithbarber2 жыл бұрын
@@BbBb-cl5py true enough, and there was smoke coming out of factory chimneys left right and centre and petrol had lead in it as well - pollution overall was more rife then in society
@markjosephbudgieridgard2 жыл бұрын
Fantastic, halarious, what great entertainment..... Thanks 👍
@kensherwood48662 жыл бұрын
So of its time love the names in the opening titles Seafield, and Cossar
@michaelpuleston349626 күн бұрын
Believe it or not there was a time when you could get excellent restaurant food cooked on the train. Now there is just a trolley with stressed staff blocking the isle and offering crisps, junk snacks and rubbish tea and coffee. Look how far we have come.
@bluenose1744 Жыл бұрын
Script by Seafield Head, what a great name.
@joshslater24262 ай бұрын
The producer Cossar Turfery also deserves a mention.
@harri26262 жыл бұрын
....and the LNER was only a few months away from nationalisation when British Railways was created. Real dining cars, sleepers to many destinations, porters and station staff you could talk to....all gone.
@wordsmith522 жыл бұрын
So you don't think it was pre-war then? But I suppose it was a bit too 'modern' for the 30s.Do you know the part that Fred Griffiths played? He always turned up in films during the 50s and 60s but only played smaller parts.
@harri26262 жыл бұрын
@@wordsmith52 Fred Griffiths played the porter who helped to carry the film equipment. Definitely post war - probably 1946/7.
@michaelashby10672 жыл бұрын
Has the service improved Steve J Green. they mention explaining........the reason....rather than not available.....
@colinjenkins12 жыл бұрын
I wonder how much the director spends on cigarettes per hour?
@MarkHenstridge2 жыл бұрын
Loved it
@plutogamstrumframe2 жыл бұрын
A step back in time , is just fine old chap
@glynwelshkarelian34892 жыл бұрын
06:37 "A return fair is only a single and a third!" If you return within a month. When were cheap, normal, returns killed off in Britain?
@highpath47762 жыл бұрын
most off peak short distance returns are only a few pence more than a single. Long Distance generally it is advance singles x 2 that are cheaper than the cheaper than two normal singles 1 month . 3 month or day returns.
@glynwelshkarelian34892 жыл бұрын
@@highpath4776 But compare that complexity to all standard returns being "...a single and a third." No pre-booking; no 'booked train only', no restrictions on travel times. I am really curious as to when that simple system was replaced with the bear pit we have now.
@WestwoodLodge2 жыл бұрын
It was in the 1960s when route capacity was being reduced and it was realised that peak long distance trains were overcrowded, whilst most other trains were half empty. Since then, the aim has been to maximise peak time revenue, whilst offering big discounts for off-peak travel.
@MalcolmCrabbe2 жыл бұрын
£27, 5' for two adults and 6 kids return to Scotland..... wonder how that compares to todays prices 🙂
@Keithbarber2 жыл бұрын
Look on the train line app
@michaelkinsey46492 жыл бұрын
assuming the movie is circa 1930, it'd have been worth about £1250 (or 82 days of tradesman's wages) in 2017 (National Archives converter) - so in truth maybe things are in fact cheaper now!
@michaelkinsey46492 жыл бұрын
The same 2 adults 5 halves (return) this evening would total £724 !
@glynwelshkarelian34892 жыл бұрын
@@michaelkinsey4649 It's almost certainly post WWII. The comment at 05:12 about "things will improves as rolling stock becomes available." suggests as much. Your comparison is still valid, but not so extreme.
@xr6lad2 жыл бұрын
Remember these days traveling long distance by train is normal; back then you’d be lucky if you did it once a year to the seaside. You didn’t do it just for a weekend away.
@grahamely4102 жыл бұрын
Where is Mr Chumondly-Warner?
@POON3345 Жыл бұрын
nice film. this must be nineteen fourties.
@stevebarbier56022 жыл бұрын
The never ending cigarette.........................
@nikerailfanningttm9046 Жыл бұрын
*LNER* for ever! Todays “LNeR is a disgrace to the world famous name.
@marwil462 жыл бұрын
Did the director smoke in his sleep. He must have had badly stained fingers with all that smoking.
@patdoyle36862 жыл бұрын
I wonder did Porters choice win the 2-30 horse race
@nicks49342 жыл бұрын
Hello Mr Cholomondley-Warner
@manfredwilliams38602 жыл бұрын
The foreign chap was asked for twenty seven pounds and five shillings! Jesus, you could buy a small house for that in 1947.
@borderlands66062 жыл бұрын
Was it usual for Kings Cross to sell customers a ticket to Glasgow, rather than send them across the road to St Pancras, or up the road to Euston?
@DavidJones-mn7ie2 жыл бұрын
Both those stations belonged to the LMS, their main competitor. The LNER had their own routes to Glasgow, probably a bit further in distance.
@borderlands66062 жыл бұрын
@@DavidJones-mn7ie Yes, I appreciate who the stations belonged to, I was wondering whether knowledgeable staff might redirect a passenger to a nearby station if it saved them time, as happened in BR days. Unlikely I agree, but if someone missed a last train and another was available elsewhere I suppose they might.
@gibbo90892 жыл бұрын
Frightfully posh accents!
@iangregory39942 жыл бұрын
Frightfully comprehensible accents!
@YouChwb2 жыл бұрын
Raaaaa-ther!
@Dellboy562 жыл бұрын
I say, what-ho, frightfully hot weather we're having, what what, don't you know!
@bobblue_west2 жыл бұрын
(Frightfully posh accents!) Charming accents. Today they'd be condemned as colonialist retro accents.
@anthonyredmond67132 жыл бұрын
I should cocoa
@plutogamstrumframe2 жыл бұрын
Always need to have a cigarette in your hand ,whilst filming , old Boy
@romeo90172 жыл бұрын
Look and learn C2C!
@nicks49342 жыл бұрын
Where is Harry Enfield? 🤣
@CycolacFan2 жыл бұрын
Pity no one thought to include anyone who could act 😂
@jiversteve2 жыл бұрын
What a load of bull, no matter how old!
@iangregory39942 жыл бұрын
How does it feel to be a Minority Group? ( That’s a rhetorical question btw. If you know what that means.)
@jiversteve2 жыл бұрын
@@iangregory3994 Hopefully the majority live in the 20th millennium where I live. The clock has turned a great deal since this archaic film was produced, it represents the ghost of a society that never really existed. Bye now!
@YouChwb2 жыл бұрын
@@jiversteve If it wasn't for the past, the evolution of technology amongst other things would not of existed today. In 30 years from now, you will hear the same from the younger set as you yourself are portraying now. Respect the past and grasp today.
@jiversteve2 жыл бұрын
@@YouChwb The past is where all the mistakes were mass, Is that what you are saying?
@YouChwb2 жыл бұрын
@@jiversteve Evolution means trial and error. Man has learned from mistakes and has applied and upgraded as necessary.
@colinjenkins12 жыл бұрын
I wonder how much the director spends on cigarettes per hour?