I own both generations of Outlander PHEV and have not experienced any issues whatsoever.

Got my battery replaced on my 2018 phev in Hamilton, Ontario after fighting lots. Yep my last Mitsubishi. I got it replaced in the summer of 2023. So Mitsubishi telling you they have never replaced it is a total lie.

Gary, Don't give up. There's a whole list of organizations that maybe able to help you out: Consumer Affairs Canada, Consumer Protection Ontario, plus CBC, CTV, and Global all have consumer protection shows. Good Luck.

Sad to hear Gary. In Sweden the warranty is 70% of the battery within 8 years or 160k km.

We have same phev as you 2018 GT Titanium Gray, Best car we've ever owned 126000km just put my original summer tires on, car was supplied with winter tires mounted on steel rims. Absolutely nothing has gone wrong, only normal wear on brakes and rotors, oil and filters changed 6000km synthetic oil. Changed trans oil front and back twice and now thinking of changing generator and clutch cooling oil. We use charger that came stock with car. The biggest difference I find in battery capacity is with using BC HYDRO FAST CHARGERS, a fast charge on them to 80% does not go a long way, had a level 2 charger, it seemed ok then moved, and back to my stock charger. I see on your test drive your temp 3 degree celsius is cool out, my KM range would also be lower but as temp gets warmer my range also increases. I will no be buying another phev or electric car as the increased cost does not equal savings in the long term. I do go on, Sorry

It’s shocking it’s still going on Gary. It looks like a very frustrating fault

Have to agree w/you . . hopefully a lawyer will step up and guide you . . definitely corporation robbery . . Good Luck Gary 👍 take care 🐾🐶♥️🙋‍♀️

DB Cam only applies to 2019 MY vehicles only in uk with the 13.8 kWh pack. If your capacity is less than 70% within 8 years your dealer can request a replacement lithium ion battery from Mitsubishi. You cannot update the software on a 2018 MY 2.0 12kWh I own this car and have checked at my Mitsubishi dealer. After 6 years I still get 22 Miles of range in Summer.

Not sure why it won't do the DBCam, but you could just do a Control Reset, that would get you back up to 40Ah. Your car's engine kicking in more frequently is due to the degraded state. Much of that may be real degradation, but perhaps not all of it as we know the BMU software is rather pessimistic. We have the exact same car as you (2018, but purchased June 2019) and I've done about 9 or 10 control resets and I'm currently sitting at about 34Ah and getting 30-35km of range. I have the MUT software on a laptop and the cable and drive so I can do DBCam, cell smoothing, and Control resets myself. I only have 48000kms on our car though though. I know of one single case where an owner got their 2018 battery replaced. He lives in Hamilton and he fought with Mitsubishi for a year before they finally agreed to replace it. As you know there is no degradation warranty in Canada unlike the UK where it is 70%.

I have a 2014 Chevy volt here in Minnesota. I still get nearly 25 miles on a charge in the winter with 200,000 miles, but the engine will always turn on intermittently for battery and cabin heat at 35 F or below. Long way to say you should consider talking to a lawyer. Maybe contact the attorneys doing that class action - they might have another class on their hands. Good luck, Gary!

Gary so sorry to hear that Mitsubishi is not helping you. Always enjoyed your PHEV video's. We owned the 2018 and upgraded when the 2023 came out. After selling the 2018 we were quickly wishing we had not upgraded because of the cold battery issues. Our 2018 was perfect. Never had any mechanical problems or cold weather failures. From my experience our dealership knows nothing about the cars. Any time I've tried Mitsubishi Canada they just tell me to contact the dealership for information. So I'm always left in the dark. Someone from HQ in Japan needs to come over and make some serious changes to their Canadian operations. I think there is also someone fairly high up on the food chain in Japan that is making some very poor decisions with the vehicle engineering. I can't see there being any lower level engineers making the decision to not provide a battery heater for climates that have frequent ambient temperatures that are below the operating limitations of the battery. Would be great to hear what the discussions were like in their office about them agreeing to omit the heater. 😡

You cannot force electric. EV button means EV priority mode.

Sounds like they should replace the battery. You have a warranty. Replacing the battery is no skin off the dealerships nose. I live in the states so maybe it is different but when I have sales or service issues, I go to the General Manager. I feel I then get the answers I want. Best of luck!

It is rediculas to know this. I bought my mMitsubishi Outlander PHEV 2018 as a used car from a delership and the milage shows only 35,000 km on it. I also notised the same issue that it dose not provide me the promissed milage and the engine starts charging the EV withn 10km of drive. It is very much frustating to know that Mitsubishi Canada does not do anything. Why don't we all get together as a team and take legal actions against Mitsubishi Canada. They would probebly say that I do not have the worenty since I am the second owner but still I bought the vehicle by looking at what they have published about their PHEV s. Now I understand that they misled us.

When its cold the phev is designed to start the engine after you start moving for a few minutes to warm up the engine oil to prepare for a full throttle event , the purpose is so you don't have a thick viscosity cold oil at a wide open throttle event , that could damage the engine. You bought a hybrid not a full electric car. The ev button is for little trips around town as soon as you turn.on the heat to a certain temperature or have a heavy throttle event the engine will turn on regardless of your ev button selection. Try driving in normal mode for a week and see if you get better ev miles.

my 2019 outlander got 74% battery which get chargeg up to 77% around 36.8 Ah. very reliable car with zero issues so for

Thank you I was about to buy one , but after this video , I won't be . Thank you

When the ev range starts looking off just disconnect the neg battery cable for 5 secs , reinstall and it will be normal again .. I know it sux but that's the bad software that we have to deal with ...with me I'm doing that about every 3 months .. I drive 100 miles a day Monday through Friday

Keep contacting your local news consumer reporters on all the channels. Until somebody is interested in your story.

Gary, Get a Ford Mach-e. Traded my Mitsubishi SEL PHEV and have not regretted.

I have the same 2020 model which I bought brand new. I have same problem as you. I use to get almost 50km now after only 2 years, it’s doing 30km with best practices. Mitsubishi dealer wants to do battery reset for $300 every 2 years. They’ve already done it once for free. I don’t know if it’s worth it to get it done.

Hello Gray, I have a PHEV 2018, same with me, the ICE starts as soon as we go. I am sorry to hear what the dealer said and never buy a Mitsubishi again.

Go to another Mitsubishi dealer immediately. Dont waste any more time at your current dealer. They are totally misinformed. Just contact a local lawyer if you have any more issues.

Contact your State/Province Attorney General.

Time to cut ties with Mitsubishi I had the same problem as you do traded it in for a 2022 Ford ranger last summer and ate the loss for the trade in good luck Gary

If you still don't hear from anybody that can help you, take your mitsubishi, park it on the street in front of the dealership you bought it at and hold up a big sign that says "do not buy one of these!".

Same problem with my 2018 Outlander PHEV. The engine starting seconds down the road and then again with ten Kms or so remaining. My wife and I have started calling it EV season when it warms up as this problem seems to stop above 10 degrees celsius. I'm trying to accept it as long as I continue to get 40Km on a warm day. It started after a software update the dealership preformed winter 2019.

Strange that dealeship cannot help you with as in warranty here in europe is 8 or 10 years/160k km and if soh lower than 67%/26ah battery will be replaced. Do not do "battery smoothing" as it is temporary solution just drive and prior last year or 10k km till warranty out ask for battery replacement under warranty.

Hi Gary, I don't have mines anymore, TBH I wouldn't purchase one again in fact I bought a Kia Proceed GT Line. Hybrids here in the UK cost a fortune when I bought the PHEV in 2019 it was £41K! My Mazda CX-5 was far superior.

I have the 2018 GT and I am facing the same issue here. Can't we class action those.......

Batteries will always loose capacity over time, at least you are still getting some EV driving. I have a 2015 model and bought the kit to do my own battery resets. Last time I checked it was 82% SOH.

Garantie op accu van Mitsubishi 8 jaar en of 160.000 km. Als dealer dit niet wil regelen voor je dan ga je naar een andere dealer… je hebt recht op garantie.

Totally understand, i had the PHEV 2018 SE. just under 6years, 153000km, battery was at 56% on Watchdog...Thank god i trading in this garbage vehicle for a much better car

You think the engine is kicking on to charge the battery because it knows the battery isn't efficient?

What's your total kilometers so far? I'm at 72% at 70k. I've done two DBCams, last one was about a year ago that got me to 80% and was only a small gain? Performance has been pretty steady despite that. I could probably push around to 30km in ideal weather in Vancouver. I wonder if the engine kicking in is a different issue - are you watching the live kw or ah draw on the dog to see any other indications of why the engine thinks it's needed? Although the order of utilization has changed for you (where you used to drain EV first and then hybrid the rest of your commute), what sort of effect do you feel it's had on L/100km consumpution based on your commute? You shouldn't have to press the buttons at the same time. 1 press to Start in AUX, hit EV (ensure heaters are off), then start the car.

Hello sir, I would like to know if you have news for us about your situation . Good luck

I do my own DBCAM once a year 😎👍🍺 it's a 150 dollar cost for unlimited resets . My car ha 300k km and still my car goes 35 km ev

how about the new outlander phev? Is this any different from the previous gen?

do u see many other electric cars there ?

Lawyer about to get you a luxury car and some pocket m money

law suite gary...only way.

8 minutes in you basically state why it’s gotten to the way it is. You’ve always ran the car depleting the electric battery to 0. Killed the hybrid battery. It was not designed to do what you’ve been doing. Now why would you think it’s a good idea especially in your climate I don’t know. Nevertheless in my opinion they will void your battery warranty saying exactly what I stated above. 😔 I was looking at buying a used one of these. Only drive about 10 miles a day and they’ve gone really cheap. Can pick up a 2014 for about £5000. If I found an honest seller that would tell me it’s getting about 15 miles on a charge I would still consider buying it. However I wouldn’t force electric only on it. Would mind using that litre or two of petrol. Probably that 15 miles would deteriorate eventually… and that’s where the devil lies. I don’t wanna fork out 6k and then be stuck with the thing. Like you said no one will buy this from me. Therefore I feel your pain I would be well frustrated, especially if you’re still under warranty.

I have the same issue I will join a class action lawsuit if you start one I live in Sudbury

Dont buy electric. There is no value in future loss.

Have you tried looking on you tube to find a way to reset it. Maybe disconnect the battery Idk just trying to help. Good luck 💜✌🙏

Sounds like a lemon

its a money grab, the giv lies and u cannot uodate your battery because they want you to spend money on another car..awaken poor humanity

Sue mitsubishi under the lemon law. Do you have lemon law in Canadaland?

Hey Gary I hear on the news electrical cars in U S A they catch on fire 🔥. One after another.

my god gary you got taken when you bought that car a pill of junk and your stuck you can not sell iit who would buy it go after the dealyship and forse them to make it right gene

Did you know that none of the electrical grids can hold an electric car for everybody in the world. Do not buy electric unless it's a golf cart.

In 2018 I test drove a Mitsubishi PHEV at a mitsubishi dealer, it had been traded in , was a lease car leased from Mitsubishi by a POWER company. The car was a good price, good deal, and like brand new condition. It drove well, I really liked it. I asked them how do I go EV in this car, they said you press this button. It refused to go into EV mode. We tried and tried, this car was not allowing me to even experience the EV mode. I never went back. I realised the car is bullsh!#, Mitsu are not serious about EVs. They want this car to frustrate the HELL out of you so you NEVER buy an EV. My answer is you MUST go TESLA. The difference will be like night and day. There is a reason why the model Y is the best selling car, world wide. Do it.

buy a gas.. subaru gt turbo.. 1999 mercedes 380 sl 1984.. meyers manx 1835 cc.. never problems.:}

Break down and get a Tesla,you can't take it with you!That's what a battery does,It degrades!no matter how they used it as a selling point,you won't get what they told you as far as battery life,my proof is your car!It's proubly what it was engineered to last for,or could be even outlasting the projected life,the manufacturer say one thing,and the car does another!Take Care Gary,And Know It's Time!Elon would be proud of Mitsubishi! JUST SAYIN!

Why would anyone buy a Mitsubishi vehicle?? Neighbors buy those pieces of garbage and end up getting rid of within 6 months or else