Ive never had any problems with Rock Auto parts.

I work for rock auto I'm the top picker and , I don't pick n type in or shove parts in wrong boxes , I make sure it's the right part , hopefully the good reviews are coming in this 2021

@@u7iixbl302 Great post.. Question for you What's your take on the economy parts as compared to the other parts that you sell..any information would be highly appreciated..thanks

@@u7iixbl302 props

I put an economy wheel bearing on my 2500 service truck and ran it for another 50k miles no issue

@@OGBNCSR I just bought an economy wheel bearing recently ... so far so good 😁👍 Stay Safe

Don't use partsgeek, mark my words stay away. They're a worse than rock auto no matter what you buy. Many lawsuits in the process onnthem. 1aauto is legit and ultimately safest budget aftermarket option online.

it the china market not their fault they work with what they can .i get crap parts from any place ebay napa gm and good parts i try and get a real brand or made anywere but china wen possible regardless of brand

how long you been using mevo tech? i haven't heard of them before.

@@cdoublejj they're an aftermarket supplier, I don't trust them just because if the name- rather I still have to look into individual parts. Some are really good, some equally crappy as other aftermarket junk. For the most part though I've felt they were a good value. Especially on cars that the factory parts are already not great, no sense in spending triple for crappy parts

Mevo used to be top quality. They have 3 levels of quality. I put on their best balljoints, failed @ 3000 mi. Car home ona hook.

Sounds like a deal unless Jeff brings you a new brake hose in person wearing a big smile.

So theyve save you probably a thousand or more, yet eight bucks is a dealbreaker.

They tell you that you have an 8% return rate. You tell them it is because they have an 8% error rate on correct parts shipped (sounds like they have the same people working for them that are employed at my local fast food drive thru restaurants haha). Good job with calling the credit card company. It is a good reminder for all of us to use a credit card instead of a debit card when making purchases like this. Credit cards have more consumer protection built into them. I have not had a problem with RockAuto yet, but didn't know their customer service was so bad when there is an issue until I started reading some of these stories.

If you use pay pal they’ll pay for the shipping back to the company to get the refund

Always 2 sides to a story

I haven’t had any issues. But I’m the type of guy that goes in knowing exactly what I need. Sometimes down to the part number

Been to Rock Auto twice. First time just an out side mirror. Second time a CV joint. It came with no strap on the boot. WTF? So i went and got a strap and put it on. I then jacked my car up and the old cv came out in two pieces. Then the new one wouldnt go in the tranny. I couldnt put it together to go to a garage, so i had to pay a $75 tow because it had to be a flat bed. The garage coudlnt get the new cv on, they had to order another and install it. Only another $150. Rock Auto argued with me for a month before they sent me a "link" for a return shipping lable. Then told me only 50% return. Ill never use those jack leg rip offs again.

Rock Auto no call # for customer service,that is a big issue also,lights on nobody home company.

I have never had a problem with Rock Auto. I am just a driveway do it yourselfer. I have ordered oil and air filters, wiper blades, shocks, struts.When I have something replaced at a shop. I look at the parts prices tell them what it is on Rock Auto. Then I get major attitude they tell me they can't wait for Rock Auto to ship and if there is a warranty issue it holds them up more. It shows how inflated auto parts prices are.

I use Rock Auto for almost all my parts. Zero problems.

@@patrickmccann24but was it the cheapest option or most expensive? These guys are saying the cheap ones are literally trash like the one you had.

Reasons why I like to go to my local auto parts store. Refund that same day. Have a person to talk about a problem in person. My local one has gave me problems in the past but I walked in and they fixed their mistakes.

Dude, There is no "pictures make it look nice" RA clearly has a "economy section" and a "daily driver". The end links are cheap even heavy duty ones are only 15 a piece.

@@willymaze368 the photos and part number corresponded to a different part than the one I recieved. Both RA and Moog's own site showed a high quality end link with grease fittings and a large diameter linkage. The part I recieved was a non branded end link made of plastic with no grease fittings put into a blank bag with the Moog part number stickered on. It was not a Moog part, nor was it even close to an equivalent.

Been using Rock Auto for years. No problems.

Ditto, brakes, rotors, wheel bearings, filters, belts, coils, plugs, belts, mirrors, switches and more. Never a missing, wrong, or bad part. I stick to name brand and or mostly oem parts. I’ve checked rock auto part numbers against my dealership parts department and they are always the same.

I cant say I disagree with on this one !

Damn that sucks!

How about no warranty on a brand new fuel pump that they sent me they said that I put it in the gas so it’s non-warrantable

@@alantierney1 sorry to hear that but somehow doesn't surprise me coming from them.

Yep. If you go and look at 'Hyundai Touring' you'll find a TON of later year Elantra parts mixed in with it, all with the correct part numbers but the wrong physical part. When they DO send you the wrong part, good luck getting the money back, you're out shipping at least.

Why did you replace? Car feeling floaty? I have never seen camry/es struts leak or wear tires choppy. While i have seen new hondas, mercedes, and jeeps with bad shocks.

What kind of electrical parts? Many aftermarket electrical parts are garbage, likrly most of your problem right there. Anything aftermarket/not OE/oem as far as engine sensors are mostly trash.

Yeah I know exactly what your talking about and It doesn't make sense other then to over charge you!

@maxfrederick… that is an infuriating game to play isn’t it. I once placed an order for multiple items I needed but added a few “good buy” items that are good to have on hand. It came out that there was going to be multiple warehouses filling this order and it displayed what items where coming from what warehouse. So I removed some non needed items and it shifted stuff around so there was still multiple warehouses involved. So now I know that many items are available from multiple warehouses but I don’t get to select where each is coming from. I think I eventually removed most, if not all, of the unneeded items to get it down to 2 warehouses. What a joke that was.

That's the thing, you would have to change the brand of whatever your purchasing, but this is not a valid complaint. If I were to sit down and explain it to you, maybe you would see wherever it is that you are an error, it's just that you're absolutely wrong on this one. With that being said I'm super pissed off today because they sent me a Denso part inside of a Motorcraft box, which it was obvious it was returned by someone before because it had Scotch tape on it that was then cut, meaning that when it was returned somebody at these warehouses inspected it, and they saw the ripped open baggie on the inside and looked at it but didn't understand that Denso is a different brand name than motorcraft. I've been to one of these warehouses in a capital city where I had the chance of saving return shipping of $7, and returned something and I realized it was a giant Warehouse it was like, almost half a mile long, and there must be 25 different companies worth of stock of different things like next to the automotive stuff, it was a bunch of party supplies. And so these aren't Rock Auto Workers that are picking stuff. The pickers pick for every company, they simply get a printout on this big table out of a printer and the next picker takes it and off they go with a cart to get everything bring it back, box it and label it. Because you don't have to be knowledgeable about things when you're just picking stuff off a shelf. But that's what causes the issues and it's what causes people to be able to scam Rock Auto by buying the part they want and putting a cheap part back in the box and returning it, and the real victim ends up being the next Consumer that purchases the part and they throw back that returned one that somebody was scamming. I mean, RockAuto loses too so it's creating an extra victim really. But yeah, the whole thing about them trying to scam you on shipping is invalid. Whatever your experience was, it didn't have to be that way if you new about their shipping system

@@jackfox5738 … it’s possible that things have changed since I placed that order I was describing and I assure you I did not change brands. When I deleted all the stuff from one of the three warehouses to get it down to two, crap would get shifted around and I would still have three warehouses. I don’t know that this is a scam but it is BS. As I said I eventually deleted enough stuff that it was shipped from only two warehouses. Multiple items were available from multiple locations and their system had no interest in keeping my shipping costs down and I really have no idea why.

I got fake gk plugs from rockauto and they won't replace them

Are they now? $8 a shock sounded pretty good, I was thinking about it😂😂

@@Nikkk6969 Don't waste your money.

But it was clearly your fault

@@barrycriswell8967 Sure , mistakes could be made but does that mean you cannot exchange a new item for the correct item? Try to order parts for a ‘99 Dakota and you are a mouse click away from making a mistake…I can hardly imagine how a new item sealed in its original package item can lose tolerances within 3 months…Based on that philosophy lots of stores should adopt the same policy. Clearly, the time when people knew how to do business is gone…Not a big deal, they just lost a customer…People are happy with the RA as I also was until the ridicule occurred…

@@solarflare4259 i have bought from many suppliers most are the same way (30% restocking fee ) know what u need and double check order before confirmed . If your buying.special.order parts that they dont stock most will not take back ,this isnt auto zone

I agree - OK maybe they want a small re-stocking fee, but there's no reason a trustworthy retailer shouldn't take back a part that was never removed from the bag! You're right, a local bricks and mortar place is a huge advantage for issues like that. @@solarflare4259

Prove it. This sounds like user error on the website.

Bro If you can stay away from RockAuto

At a minimum buy the daily driver stuff and stay away from the economy stuff. You need to find out what the OEM manufacturer is and buy that part. It could be difficult and you might have to find a rebranded OEM part e.g. like Beck/Arnley who sources from OEM *sometimes*. Perfect example is OEM for Mazda ignition coils are Mitsubishi, but you won't find them on there. Instead you will see Beck/Arnley who has the Mazda logo on their part just like the OEM Mitsubishi OEM parts. Let's put it this way, you go to a brick and mortar parts store and they tell you it's OEM, better then OEM, Mopar, whatever, how do you know? You have to know for yourself and do research. Or if you care about it, go by warranty, but personally warranties are a scam to me.

will be saving this comment

I’ve just seen a video full of complaints about moog having gone to crap

Yeah man I seriously don't blame you?

That is unfortunate. On a car like that though, wouldn't it be best going through a Studebaker specialist? For every part they sell for a 66 Studebaker, they probably sell 1000s of chevy parts.

Damn that's even worse!

@@Bryan916 It ain't good lol, but happens and is one of those potential issues with buying online with delivery as so many variables in play to final delivered items . I buy some items for my jobs online but generally only when price/availability/brand quality makes it only sensible option . I got some used racking put up in our store area and know carry fair bit of part stock for fairly common scenarios and models we get from our customer base and region . It bit of hassle to start with but enables me use specific brand parts I like quality of, keep job pricing and profit range good as can buy better parts at better pricing, allow jobs get processed faster and with less hiccups . Even relying on our local parts stores gets similar issues of dud parts, wrong parts, damaged parts, boxes resealed as another garage been part swapping and returning when not the fix . Only advantage of parts store is likely swap it out next delivery run to shop if carrying more stock . Still a disruption to the work flow but not as bad as online scenario of perhaps a week or 2 process return and reship :-S One of biggest issues we got these days in auto repair trade is constantly sourcing proper durable quality, correct fit and function parts .

I noticed you said you have been dealing with this company for 10 years, are they like Autozone dealing in Chinese made stuff? Discount Auto too has alot of Chinese stuff. I've never bought anything from this company so this is why I'm asking you this question. Thank you for your time.

​@@williamsantiago7303 everything everywhere is china.

The solde fake ngk plugs and won't replace them

When companies lose their way....

You like being abused for 10 years

So what you are telling me is that you purchased from a bad brand who didn't reasonably honor their manufacturer warranty? Most warranties are scam especially from the cheap brands. I'll give you a perfect example of how a warranty should work and anything that doesn't work this way is a bullshit scam. I buy a torque wrench from Amazon. It doesn't work so I contact the manufacturer directly on their website. They reply back in one day (on a holiday mind you) and tell me they will warranty the part. I get it the same week 3 days later. New part works great. I don't give a shit about the reseller, because the manufacturer honored their warranty. Why is it the resellers problem if the manufacturer gave you something defective if the reseller gave you the proper item from the manufacturer? That's like getting pissed at UPS, because somebody packs the wrong part.

They do not control shippers

yeah they mark up the shipping cost

@@Bryan916 yeah it’s ridiculous, I always make sure before I do buy anything from them is to make sure it’s coming from 1 warehouse and not 5 different ones because that’s what rises the shipping costs. So I split between rockauto and Amazon on some things.

Very True!

I have noticed that myself when i use them i have had it where the shipping cost is more then the part .

Smart man! Yeah I'm good on RockAuto not worth the trouble!

I work for the post office they likely threw ur parts into the sorting bin. Lol. I don't think RockAuto was the culprit

Where are the fuel pump fuel gauge sending unit it’s all together one unit put it in the rig it wouldn’t fire check the fuel pressure it was only putting out half the fuel pressure contacted rock auto they said since it was installed in gas it couldn’t be returned I tried several times talking to them they kept saying the same thing I ended up taking a new fuel pump out of it and putting the old one in its place which fix the problem it’s a shame. Shame I had to buy a brand new fuel pump and get screwed out of the money.And they won’t stand behind their product

They threw yo shit around huh 😂

I'm a huge fan of Rock Auto. It's saved me a fortunate and a lot of time. (And the frustration of people working at the parts counter.) Their "cheap" parts and closeout parts have been excellent.

🤣

Yup, change quantity of same item and ya may pay shipping twice.

It's hit and miss

Yeah I hear you man. I use OE parts as well, but only when necessary like fluids, head gaskets, thermostats, and electrical components like fuel pumps, starters, A/C compressors, power window motors, computer sensors, and so on. But brakes a suspension components you can get decent aftermarket parts sometimes better then the genuine GM. I'm still running all the parts I installed in this video with no problems and save myself a few bucks. Been at this 20 years, I know when a OE part is the best option or when you can buy aftermarket a save yourself a few bucks!

I’m glad I read your comments because I gonna pay alittle more and get the right one’s That I could see and choose if I want it or not. Thank you all, now I have knowledge which way to go. Eddiesilk123.

Something as big as a fuel tank, sending it back could cost you probably twice the price of the tank in the first place in shipping! Brilliant business plan RockAuto!!

I've had issues across the board!

Makes sense, you get what you pay for,, you be cheap with your parts, you'll get cheap parts in return. Common sense

Only use Spicer balljoints and ujoints on jeeps. Moog is trash. They sell balljoints for TJ wranglers that dont even fit. Tells you all you need to know right there.

funny!

Nokay

🤣🤣😂...wow!

That shock was bad ,the greenest of mechanics could see that

Well moog is trash imo so... They sell balljoints that don't even fit TJ wranglers, all you need to know about a company right there...

True!

@@Bryan916 I used them once and didn’t really care. In a Facebook group I got into an argument over this stupid bullshit. Guys swear by them and said I couldn’t math because I said you weren’t saving much money if at all to talk them up like they the holy grail of auto parts. I priced them with specific parts I can directly compare locally and the savings was MAYBE a couple dollars if that. I would rather have a physical store to take the parts too if I had problems. Some people are weird…

I don't know about bad luck Kev, more like reselling known bad parts!

I read many bad reviews about Monroe shocks and struts.

yes buyers beware indeed!

Yeah I was very annoyed buy the whole ordeal!

I buy Max Brakes in Canada,np's.

lol, that was a funny movie... i miss Farley