I had a similar experience with Rebag. I got a quote for my YSL bag, sent it to them and they rejected it. They sent it back to me damaged with creasing to the leather in the front. Luckily I sold the bag elsewhere but man… people need to stay away from this company.

Hi Keyla, I’m so sorry to hear that Rebag treated your bag like that. It is so unprofessional and absolutely unacceptable. I’ve heard horror stories lately about rebag as well so you were very smart to document everything. It’s a beautiful vintage bag I hope the leather surgeons can fix the wear at the back 💕

Omg Keyla! That upsets me for you! That is good to know. I will not be using Rebag. I get that is material item but it’s your bag. Not their bag.

Ugh that is so awful & infuriating what they did! Very unprofessional and careless! 😡 This will come back to them and put themselves out of business. I hope you can get your bag restored! ✨✨

That is absolutely horrible! How dare they! I’m so sorry this happened to you, Keyla. Rebag use to be reputable - they need a complete overhaul of their systems and processes. Customer service is nonexistent. So upsetting.

Im so sorry this happened. Im so glad that you got videos to share with is because it honestly says alot about this company 🤦🏻‍♀️ I hope that the Leather Surgeons can revive your beauty ❤

Oh no! I I can totally see the damage, I am so sorry this happened to you. I can absolutely see the damage in the video. I have only had one interaction with Rebag and it was this January as a buyer. I bought an LV bag that arrived with a broken clasp even though it was clearly not broken in the listing photos. It took 3 weeks for them to finally issue me a return shipping label with me reaching out to them over and over again for help. When I finally received my refund, it was $40 less than it should have been and I was NEVER able to get a hold of customer service to get an answer as to why. They never answer their customer support phone line and it's very hit or miss (mostly miss) with their email & chat support. (unrelated to Rebag) I have had a lambskin bag shipped in a thin dustbag with no packing materials in it so the bag slid around all over inside of the box during transit. The lambskin leather had horrible rubbing marks similar to those shown on your Chanel so my guess is the damage to you bag occurred during transit due to Rebag's terrible repackaging of your item.

I was given your video from she’s the posh as I’ve just uploaded my Rebag horror story. Wow. This is crazy and ridiculous!! I actually sent them a bag, in pristine condition and they rejected it saying it had extreme wear. Very weird. I actually haven’t checked it over throughly because it was the least of my concerns with my issues with Rebag. I was a diamond member on there, no longer will I be shipping with them. The damage to your bag is AWFUL! I’m so sorry this happened to you.

Sorry that happened to your bag! Similar thing happened to me, I sent them a few puzzle bags, and they rejected them and then sent them back squished like someone sat on them. Luckily I was able to reshape them with stuffing but still! So unprofessional.

Your bag didn't get "danaged" in transit...they mishandled your bag and did not pack it in a way so it would reach you in the condition they received it. They were careless. Have you read the comments on the Better Business Bureau? Oh my gosh! Horrific!

So absolutely awful!!!! Thank you for sharing this with us! Please keep us posted on the “after” Leather Surgeon repair!

I'm so sorry to hear about your negative experience with Rebag and thank you for sharing your story! So unprofessional! It's been a smart decision to collect all evidence before sending the bag to them

Hi Keyla I’m so sorry that you had a terrible experience with Rebag. I too had an unpleasant experience with Rebag so based on that I did not sell to them & will not do business with them.

Sorry to hear that Rebag damaged your beautiful vintage bag! Thanks for the warning!

I have a general question, did you cosign your handbag or was it confirm as a buyout?

Wow! That is terrible from them. Very Unprofessional. I once sent a quote! I’m glad I didn’t send the bag. Sorry about your bag 😢 Tan bonita que esta! Good thing is fixable. Thx for sharing your story 💕

Thank you so much for sharing your story. So smart to film! Wow thats terrible how they shipped it! 😟 Thank you for sharing your story. So glad you are doing well.

I wouldn’t ever deal with them. Leather Surgeons will take care of it for you and it will be beautiful

I've sold to Fashionphile and never had an issue like this. I've also sold on Ebay and this has never happened either.

One idea about how the damage happened. The bag was put in between metal dividers but there was not enough room for the bag so the metal dividers made an imprint. Just an idea.

😢 Awww I'm so sorry 4 your terrible experience.

Good to know!

Wow! What incredibly terrible business by Rebag. They are blaming it on “during shipping” but the issue is not shipping it’s the way they failed to protect the bag. They literally threw it in a box- what did they expect was going to happen? I hope people see this and stop buying from these second hand sellers who price their bags at outrageous prices for a ridiculous profit. If we don’t buy from them they can’t do stuff like this.

I hate when when people or companies plays with you and don’t get responsable 😤

It doesn't look like tape, it looks like something in a gold or yellow color was pressed or laid on the bag and the color tranfered. The box couldn't have done that, the box is brown.

OMG

Que coraje que maltraten así las cosas que con tanto esfuerzo compras 😢

You should see she’s the posh for her experience

If you had heard some bad issues with Rebag why did you send to them?????

I swear the happiness I feel when @ *LVGUCI* uploads a video is beyond!!!!

Very nice sack and. Thank you for helping make this great video for us #kkuwan

@kateswan @superdacob