used to work in a pc world. We were judged on how many add ons such as antivirus or careplans we sold but got no commissions

Having worked at currys, I feel sorry for the staff, the staff don't get any training what's so ever. They promise you all these amazing opportunities, all these amazing trainings than, than nothing, the reason why customer service is bad is because these poor staff are too scared to get their managers to help them as these managers just lick Windows and walk around saying "speak to that college"

2017 it's still like this, I work there and it's no different

This is where i actually respect the media, exposing fraudulent companies, i'm impressed. Good job

My doctor told me to take 2 tablets every 4 hours, now I'm banned from PC World

i've had terrible experiences with Currys / PC World - I wouldnt so much buy a pack of batteries from them. Avoid at all costs.

the smashed tv was sent off to independent 3rd party experts by Currys to check if the damage was intentional and they found out that the paint splatter couldn't have been done by mistake and was therefore intentional. :)

I used to work in Currys, I was the best or second best salesperson in the store. I sold whatever happens and I sold it pretty hard (although my WEH% rate was still I think second worst in the store). If a customer had come back into the store when they'd broken their tv in that manner I would have fought with head office to get the repair done, that's exactly the sort of thing it should and does cover and that's exactly the sort of stuff I'd sell it for.

Anyone who takes out a warranty like that is a moron, that guy paid £10 a month and was going to for six years, so he would have paid £720 in total, So not only would he have lost £180 anyway as he was paying for a legal warranty. If the TV never fails, he would have lost £720. Why not just put £10 away each month and use those savings to repair it, and after six years, use the £720 to but a much more modern TV?

I use to work for these clowns. Don’t ever buy extended warranties.

I bought a tv from Currys, the bloke said buy the insurance, give it a couple of years then kick ya tv down the stairs. He said when ya make a claim they won't have the same tv in stock so they would have to give u a better one. That's what I did and they sent me a cheque which I went to Currys and bought a better one. No quibbles just came and picked up tv and sent me a cheque

Curry's offer the worst customer service. I went into a store to complain about an item. The manager refused to help and said if I didn't like it go to trading standards.

I worked for Currys and quit after a month. My job was literally lie to customers to make sales. Sell the care plan above everything else. Sell overpriced accessories with every sale. A sale with no care plan and no accessories is called a "dead sale" and they would rather you didn't even buy anything. I couldn't go into work every day and lie to customers, horrible company.

haha i work in currys and we are not on commission in any store i wish we were but trust me we are not

I worked for this crooked company years ago...the pressure to sell so called extended waranties drove me mad. So glad not to have to do that again and I'm so sorry to all those people I was forced to mislead into buying this 'insurance' And yes we were on commission back then.

Awful shop. 129.99 for a 10m HDMI lead. I found a better quality one the same length online for 14.99. They target people who know little about tech to totally rip them off

2021...and the misselling of warranties still goes on..!

I took out an extended warranty on a Dyson, it sucked

Tried to get something I bought literally 8 hours prior returned for a full refund. Completely unboxed, never opened, had the receipt. I paid 59.99 in cash but they tried to give me 60 in £20 notes for the refund and asked me to give them a penny to make up for the extra penny I'd recieve in a refund. I told them I didn't have a penny at which point they rejected the refund until I could provide them with a sufficient payment. I think I'll stick to amazon from now on

You're better off buying from John Lewis. You get a long warranty in with the price and no heavy sales techniques. Aftercare is good too.

Don’t pay for extended warranties and then get told it’s not covered after several years. When it breaks buy a new one and chose where YOI want to buy it from.

Why is this recommended to me in 2017? :/

I used to work in Dixon's call centre in 2001, I worked for (Coverplan) as it was called then. I didn't agree with a lot of their policies, and actively sought to actually help customers. e.g. Follow up repairs etc. I had people calling back and asking to specifically speak to me, because I was so nice on the phone. The management took me aside, and ordered me not to speak to specific customers if they called for me. I remember their policies on mobile phone theft. 'I'd like to report my mobile phone stolen.' 'When was it stolen Sir/Madam?' 'Monday' 'And when did you report it stolen?' 'Wednesday' 'I'm sorry you're not covered - you have to report it in 24hrs' (more like 'fuck you' you're not covered). That's what it felt like to me, I hated that job. I remember one customer who'd bought a T.V., she lived out in the country so it was quite a journey. She got the T.V. home, it didn't work. The shop gave her a replacement T.V., when she got that home, that didn't work. So, she took that back. She was offered a refund because there were no more T.V.'s of similar quality, she refused and opted for a replacement. The shop became awkward. She phoned Coverplan, I told her that legally she could have a replacement, a repair, or a refund; and that it was HER CHOICE (previously I had been a law student), and not to be bullied into what the shop wanted to do. Suddenly, 'said shop' magically found a replacement T.V.!!!! They gave her back the same replacement T.V. to take home for a 2nd time, knowing that it didn't work. (Commerce laws have changed a lot since then re:austerity) I was dismissed from that job after advising her what the law stated her entitlement was. Dixons tried to open stores in America, the American's quickly realised what they were up to. The stores closed quickly after they'd been 'fucked off' by the American public. Anyway, Dixon's, Curry's, PC World, are all the same company. Dixon's shut up shop after a while because of bad press and falling profits. But everybody knows they're the same company, with just a different name. That is why, I would never EVER buy anything from a target-driven company who 'I' believe have very bad customer service.

While I agree Currys staff were being dishonest about the insurance policy, I can't grasp how functional adults are willing to enter into a contract to pay £648 in six years without first reading the agreement they're enrolling into. Why would you assume shop staff can proxy as your legal counsel and give their interpretation of the contract you're about to sign? The fact they're willing to pay £9 per month for six years for such an expensive but loose insurance policy suggests to me these folks aren't financially literate nor aware of how to inspect a long-term contract before agreeing to its terms.

Should of just saved the £120 a year

I still can't believe people pay for all this insurance crap.... Insurance is just a company selling you hot air, nothing more. Total waste of money, avoid at all costs.

I worked for this company for 15 long years. The amount of time I saw the team leaders lying and laughing once the customers left the store staggered me. I ended up working in customer service. The amount of hdmi lead refunds and cancelled whatever happens, and ldc delivery failures and complaints were crazy. Avoid at all costs, I complained about the 'hard sell' for warranties, I was told to carry on as its very profitable for the company. Terrible company and practice.

I tried to comment on currys pc worlds videos but there comments are turned off.... for some reason...

i used to work for knowhow and i agree it is being miss sold but you also get cases where it is clearly deliberate damage one case for example was a tv with a golf ball hole in it

If sitcoms have taught me anything it's never take out the extended warranty

I bought an iPad (third generation) in 2012 and was sold the 'Whatever Happens Plan' to which the guy in store said "After so long, the batteries don't charge like they do at the beginning, but we'll even replace the battery when this happens." To which I've just noticed in the video in the small print that Batteries aren't covered! And if they can't repair it, I'll get a brand new replacement. Even if there's a new model. But regardless, in 2014 my battery wasn't holding a charge and it was severely overheating. Took it into Curry's and they sent it away to a repair centre, where surprise, surprise, an engineer told me there was nothing wrong with it. And nevertheless, a few days later I got it back, and soon noticed he'd beaten my Flappy Bird score. I thought to myself it must be a pretty good job to just sit there and play games all day. I sent it back, same thing happened. And finally we took it into store a third time and because the manager knew us, he replaced it. Can't believe the trouble we went through to sort it out. "Whatever happens." It's a joke

I used to work for Curry's and I always told my customers that it was within fair use. So if you used your iPad as a frizbee for example then it wouldn't be covered, anything accidental and it's okay. It's funny looking back, as my honesty meant that I wasn't meeting my sales targets each week. I wouldn't blame any other salesman for 'lying' though as you literally know no better. You just do what you're told...

Oh wow. Was just going to buy a £700 pc . Lucky I found this video

people still buy from them? why? amazon is your friend

I did two years in Curry's (2006-2008) and I can tell you, they care as little for the employees as they do for the customer. We were under constant pressure to sell 'whatever happens' otherwise face a trip to the office to explain why you hadnt. I'd just like to add, we haven't been on commission since before 2006.

9.99 a month for six years is 719.28. More than the cost of a new television.

I used to work at PC World. The customer assistants are under so much pressure to sell that "whatever happens" insurance so they will do anything they can to get that tick in the box, even if they have no faith in the product. The managers will thrash you if you don't manage to sell it.

Went Christmas shopping at Currys last Saturday but after asking 2 members of staff if we could look at a wireless phone charger we were told they couldn't open the box, No problem, If we can't actually look at it we just bought it from Amazon for nearly half price !!!

Can I just say having work at Currys pc world for a number of years I see a lot of bad comments regarding the colleagues saying anything to get a sale because we want commission WE ARE NOT ON COMMISSION! training is minimal and

I do wish people wouldn't use the word "engineer" when they mean "technician". Engineer and ingenious have the same root and this demonstrates the difference between and engineer and a technician.

all insurance is a con

If they were to deny my step mum of a repair she would create a scene until my computer or my dads tv was fixed! XD

I bought hoover from pc world, within 3 months stopped working, I just couldn't believe when the manager said to me some of the parts are not covered and advised me to contact manufacturer. happy soul.

I went to hell and back trying to get Curry's to replace or pay out on a PC which broke. It was fully covered under the extended warranty but they did not want to know. I finally got a payout but vowed to never ever go near a Curry's store again. They are basically criminals.

Never did believe all this rubbish PC World/Currys spout. They told me they'd changed a hard drive in my computer, they hadn't. I'd written on it in UV ink. The same hard drive with my UV ink was still installed with the same defects. On the other hand though, what sort of fool leaves a very expensive telly in a room where you're decorating ? Some need educating in Common Sense. Trading Standards dropped PC World right in the poop over my hard drive. I was able to secure enough compensation to get the thing fixed PROPERLY by someone who knows what they're doing.

Probably the worse company to deal with if something goes wrong, first dealing with them involved a laptop where the DVD ROM jammed the disc drive as the PC warmed up, took it back the following day and asked for a new replacement, they initially refused stating that it HAD to go for repair and would be away for about six weeks and was given two choices by the shop manager, submit it for repair or take it away, told him I had two better choices for him both under the sale of goods act, he either gave me a new replacement as they sold me the previous evening was less than twenty-four hours old or hand me back the eighteen hundred quid cash I had paid for it, I got my replacement. The second notable incident involved a 60" Panasonic plasma TV sent for repair, it was gone months and when it was finally returned I was convinced they had sent me someone else's TV as it had a different back, it was still faulty so had to go back for a further repair, turned out the original back had been damaged in transit to the repair facility and they used one they had lying about. Following the second attempt at repair the TV was returned with smashed screen and made a further two trips to the repair facility each time being returned the screen was shattered, on the last occasion I asked the delivery driver to wait while I checked the TV in his presence and finding the screen shattered refused to take delivery. I was offered a Samsung TV as a replacement but refused that demanding the same make, size and specification (Panasonic) as the one sent in for repair and eventually was sent a cheque to cover the cost the purchase of a TV elsewhere. One thing I found notable at the time of the incident with the laptop and which a lot of people won't be aware of is if I had submitted the PC for repair and being mindful that it was less than twenty-four hours old they could have supplied me with a replacement same make and model secondhand PC that had previously been submitted for repair and lain on a stockroom shelf for months.

you would of thought image retention would be been covered, as this is something that can happen with time.

We bought a toshiba laptop from them 2 years ago. We've been paying for insurance. Over a month ago, we had issues with the battery not holding charge. At first we thought it had to do with a damaged battery charger. So we called Currys and they said they would send us a new charger. They sent us wrong chargers three times, even though we specified the model and the number of pins etc. Three times - over a span of 3 weeks! However, this didn't seem to work. So we took the laptop to the local store. They said it was probably hard-drive damage caused by the laptop being accidently dropped. We received a text a week later saying that the laptop was ready for collection at our local store. We went to get it, and they said it wasn't there. And no one knew anything about it. So we made some calls to the place where they repaired it, and they said it was a text that was accidentally sent to us. A week later, we receive a call from one of the guys from Currys saying we could collect our laptop from the store. We went there again, and they didn't know anything about our laptop. After repeatedly calling them for days, they said we could get the laptop on Wednesday. My wife went this afternoon to get it, and again the laptop wasn't at the store. They said she could come back this evening and confirmed later that the laptop was in. She just called me saying that the data on the laptop was not retrieved, which was the main reason we gave them a storage device and gave it to them. I've lost over one month of important paperwork! Worst service ever. Wish we could get through to complaining

I've never had a problem with them. Sent my Laptop back twice now, first time water had been spilt on it, no problem for them. Second time the charger cable was loose and prevented it from charging. Both times they brought back my laptop within under a week. Good service, I trust KnowHow. The only thing I dislike is when you go in the store and the staff pester you every 15 seconds.

Worse customer service experience I received was from Curry's when I bought an iPad. The guy was and had an attitude, left me waiting for 30 mins, then sold it to me once the sale went through asked me "would you like a bag with that?" I said " yes" he then said that's "5p" I was like "why didn't you mention that before you changed my card" he simply shrugged his shoulders and said he forgot, I felt like just saying fuck it take the iPad back and give me my money. But really needed it.. no apology, no nothing, let me leave with an iPad for the world to see.

I applied for work there. Thought that this way I may dive deeper into topics of computers smartphones and other because my knowledge would be useful at work that I might actually enjoy. Unfortunately that's not what they look for. I was told that they make money by selling those plans and not by selling the actual material stuff so they don't really care about your knowledge just your ability to sell warranty with products people buy.

Working in a Currys but not for Curry's the staff basically are forced to sell extras for everything, software, backups, security, cover. They have set targets and in retail that does happen but I was there around Christmas where new staff were told the best sellers would be kept on

anyone else doing lifetime training?

I love watchdog

Curry's/PC World are shit. Do not use.

Yep i had the same happened to me. I bought a projector that went wronge and i got so much crap just trying to get my money back because they would not replace it.

As an ex employee of Currys you cant really blame the staff as its literally a case of dont sell their shit addons, don't have a job in most cases it was actually better for me to not sell a product than it was to sell on without a care plan that really is only slightly better than a standard manufacturers warranty, best on i had to try and push was £75 to set up a fucking windows laptop and demonstrate basic controls...

1:26 ₤9.99 a month for 6 years, that's an extra ₤720 on top of the cost of the TV

£9.99 a month for 6 years, £719.28! Take that £9.99 put it in an ISA or something like that and use the money in an emergency. Or speak to your home insurance provider and see what they can offer for usually a fraction of the cost, including accidental damage.

Hahaha yah that’s why I have borked fridgefreezer FYI it should have been covered under standard warranty still nothing (The freezing element freezes fridge chills fridge) ffrom 15 days

I know people that worked in currys for years like over 5 I really feel sorry for these people... I rather wash dishes or learn to be a chef than doing this

This EXACT same thing happened to me when i brought a new Surface Pro 3. I don't know if i feel better or worse knowing it's happened to many others. I'll never again buy so much as batteries from PC World.

Did you know we have a 6 year warranty for free? Find the telegraph article, shops denying customers 6 year warranty right

They've now resolved Andy's case.... yeah, only because they've been shamed into it and caught out. Nasty unscrupulous company - avoid at all costs.

Ask me , wasted 11 years of my life working for this place, worst management, from delivery, service, repair, they don’t hire competent people, cheap staff,they are just prisoners forced by managers, managers are group of thugs, from first line, ops,GM, store staff is the most ignorant, they don’t know any of that,they aren’t experienced, I defended these policies for years against customers and workshop reports inconsistent, deliberate, etc , I know how and why they are done. I defended these reports for over a decade which I have never been proud off, and always felt sad for customers, it’s not the company policy it’s only twisted and turned by certain group of management.

I bought a MacBook from them a few months back and I had to tell the sales assistant 3,4 times......."NO, I DO NOT WANT INSURANCE"!!! The hard sell is so annoying

I like how all the people below is only saying insurance is rubbish is scam, while warranties on electronics generally are crappy, everyone failed to see the bigger picture where the owner is obviously being ignorant. Warranties like these usually explicitly states "if the item or product is defect in of itself, we will repair it" meaning if the product itself fails or have issues right out of box. But it also says "other liabilities is with the owner of the product" meaning if the owner does some stupid shit and cracks the screen or pour water in it. The retailer has the right to refuse the warranty. The guy who owned the TV said it himself "he dropped paint on the TV and the ladder and him fell on the corner of it breaking the screen". It should be obvious to anyone this is purely the owner at fault not the retailer.

Andy take them to court and sue them you now know the law

Personally I have used the Whatever happens and instant replacement policy for many years and never had an issue. I've had dozens of devices replaced or repaired.

Common people who doesn't yet realize that whatever warranty any store anywhere tries to sell you is basically a scam?

Used to work at Staples. The management was only interested in flogging extended warranties to customers apparently offering the same as Curry's PCW in this video. And we weren't even on any commission. Just as well in a way as one team leader admitted he scared customers into taking out the useless agreements. The ex PCW staff member is right. There is a paucity of training in such retail environments. My training consisted of watching a two hr. corporate video. And again no training whatsoever when selling extended warranties.

Did you agree PC WORLD taking funds out of your account FOREVER. They took funds out of my account almost £1000 over 10 years and I had not signed an agreement. They REFUSE to repay the money they stole

Whatever happens you are not covered

Playing Devils Advocate, anyone paying £9.99 for six years for a TV warranty is mental!

Funny thing is Anne Robinson bought whatever happens on something a few weeks later.

Their customer service "Teamdon'tknowhow" is terrible! You're gonna get a heart attack!

I hope they get sued!

So 'whatever happens' insurance from Curry's doesn't exist as of 5 years ago.

they tried to plug this to the poit i told them mention it again i walk out.still bs me on what i was buying .

paying off a TV for 6 years?!

Curry’s sold us a brand new Hoover washing machine, it’s faulty on 1st tine use - showing an E9 Motor Error. Called them a day after the purchase, they refused an exchange. They said Hoover will decide if it needs fixing/ exchanging, likely needs to be fixed. Hang on, a full price brand new machine broken on 1st use and Curry’s refused to exchange?! Why doesn’t anyone just starts selling faulty items at full price and ask the manufacturer to fix it instead of selling actually working machines?? Is this even legal?

See I work in Currys and I'm fully aware of the care plan if there is any accidental damage or if anything happens with the product including hardware failure, viruses, data loss, broken screens etc you are covered as long as you have kept your care plan subscription. If any of these apply then you're covered the only thing it doesn't cover is theft.

As someone who works with insurance for a living, even if you are told the wrong information in store you should still read your terms and conditions, that is your responsibility no matter what is told too you in the store.

That guys walls didn’t look freshly painted to me.

I've only bought currys extended warranty once for my house items when I bought my first house. I found small cheap items they will cover quickly any expensive items they will mess you about with their policy rules, its been 20yrs since I've never took out their warranty no matter how hard they try, I just tell them yeah well I'll just buy a new one if this messes up, and obviously sales people don't like it cos they loose their commission.

£9.99 every month for 6 years? How much did that TV cost?!

Read the contract? Your fault

told me what most people do is the break it three month before warrenty runs out then you get a new item

I dropped a hammer onto my brand new laptop, had this cover, so walked in like "dunno what's happened? Just stopped working?" brand new hard drive repair. Cancelled the cover after that!

I actually had problems with this warranty and I swear it was a complete waste of time and money. They didn't inform me that theft wasn't covered when I bought an iPod in 2007 n I paid 2.50 a month I had it stolen while I was in America rang them up and to my disappointment they couldn't cover it. No mention to me but buried deep in the small print they don't cover for theft. What a total useless scam!

I never get the extra cover, especially the ones that are not one off payments and therefore you pay each month, forget that.....

Once I was buying a laptop. It was £729. The salesman goes to me £779. ???????? I asked why is that. He said he added a protection plan. Just told him to get lost with that crap and remove it. Never buy these useless plans. It’s like giving them money for nothing. The only genuine customer care I received was at John Lewis.

Never mind this extra policy, they are just rude when you take something back. It would take a lot to get me back into one of there stores.

the same thing happened to my TV it broke and they never accepted it

That man paid £720 over 6 years for a warranty on a TV that was probably worth about that much - insanity. Extended warranties are almost always a complete rip-off.

Stay away from Currys/pc world ! Check Trustpilot see what I mean ...

What kind of Wally would pay almost the entire value of their TV once again over the next 6 years just in case it breaks?

Why buy extended warranty anyways? Any item comes with a manufacturer warranty..

there's a really well known company that are the cheapest for 4k tvs and audio equipment etc etc that give you 5 year warranty on most of there tvs for nothing I've bought from there for 5 years fantastic company .???

So he agreed to pay £10 (well, £9.99) per month for 6 YEARS! That's £720! Manufacturer's warranty covers you anyway for the first 12-24 months, so that' that for free. Anything happens after that, just go and buy a new TV with the £720 you would have saved by NOT paying them!