Awwww, thank you soooo much for the awesome feedback! We appreciate you!

If you ever need assistance with anything, please contact our Support Team at hello@hydroviv.com!

If you ever need assistance with anything, please contact our Support Team at hello@hydroviv.com!

That's so great to hear! Thanks for posting your feedback, and thank you for choosing Hydroviv!

@@WaterNerdTV been using hydroviv since February of this year. This is the BEST water filter I've ever used. Because it filters out MORE contaminants than pitcher and faucet filters ever could, making it the BEST water I've ever drank

Awesome! So glad it helped! Thank you for choosing Hydroviv!

How much was the filter? I’ll need one for my house!

@@SlimShadyBBy42 Approximately $90. It lasted 6 months.

do i need to drill anything?

I had the opposite experience

He just used a wrench lol

That's awesome! Thank you so much! Please let us know how you like it! Feel free to give us feedback at hello@hydroviv.com or on Instagram @hydroviv_h2o

that’s probably why he was stressing the importance of using a cup or a towel and being ready to catch the water in the line when unhooking the water line.

You're welcome! We appreciate the feedback and glad you were OK with the pacing of the video!

That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.

That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.

That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.

Thank you for your post! this was my question!! I will give it a try...

My units won't budge. One label is facing to the right and the other to the left. The big wrench won't budge them either. I'm wondering if the units came "pre-turned." I'd like to install them today and reached out to customer service. Unfortunately, I have to wait until Monday for an answer.

@@emmat3531 same thing here

@@letsrayg There's an answer from Hydroviv in this thread that states that some units are "pre-turned." I installed my units a few minutes after I posted in this thread. I am happy that nothing is leaking, and the water is lovely. I placed towels under the units if leaks occurred. So far, so good.😊

I always have my husband hold the top and twist one way while I use the wrench and twist the direction they twist with the wrench in the video. The pressure does build up and make it hard to loosen sometimes, but since you only have to do this twice a year, it's not too bad!

So glad you found this helpful! Thank you for using Hydroviv!

Thanks so much for the great feedback! Some people doubt us when we say it's an easy installation. You've provided proof that it can be done as claimed! Thanks, and Happy New Year!

Awesome! Glad it helped!

I agree this is very difficult it’s very frustrating how tight you have to make this thing.

So sorry to hear about this issue! I do just want to make sure -- when you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen! If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch here. kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html

@@WaterNerdTV perhaps I didn’t understand. I thought we were to turn and tighten the canister before we installed. I couldn’t budge mine. They were too tight, even with the tool provided. I installed as is and so far so good, thankfully.

Same. Trying to install and cannot get past this first step 😞

@@kepani816 Mine was pre-turned. So, it was already tight and in the tightened position right out of the box. The unit should have two arrows, one arrow on the top section and one arrow on the larger, bottom section. Just allign the arrows. If the arrows are already aligned when you open your box, then that would mean the unit is already in the proper position.

The decals don't always match up, and the housing is usually tightened, but we always want you to check and make sure the lid is fully tightened prior to installation.

We have a great support team that you can contact via email at Hello@hydroviv.com or on chat (hydroviv.com and then open a chat window) who are trained to troubleshoot issues like what you've experienced. Please contact us if you have any issues and we'll be happy to help you out!

No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. This probably just means it was already fully tightened at our factory. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid. If you'd like additional assistance, please feel free to contact our Support Team using the chat window on our website, or email them at hello@hydroviv.com.

You can release the tube by pushing down on both sides of the grey ring and then you should be able to pull out the tubing. The grey ring is pretty tight and you need to feel both sides kind of click to release. Hold them down at the same time and that will release the "shark bite" for the tube to come out. Hope that helps!

I'll be damned! It worked. Thank you.@@WaterNerdTV

Thank goodness this was here, I did the exact same thing and was so worried I had ruined it. Thank you!!

No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. This probably just means it was already fully tightened at our factory. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid. If you have any issues with this, please contact our support team at hello@hydroviv.com.

@@WaterNerdTV I'm having the same problem. One of the canister's labels is well on the right, and the other is well on the left. I hope it will be easy to remove when I need to replace the filters.

Thanks for asking this question. My canister top will not budge.

After Install Update: My filters have now been in place for four months. The water tastes great, better than filtered faucet or pitcher products! Coincidentally, the city I live in just sued (Filed Nov 2022) major manufacturers of forever chemicals. Our city was listed on water watch sites for high amounts before, but something triggered the municipality to sue. I'm glad I took this proactive step.

I would hesitate to generalize our instructions to other filtration systems -- each system can be slightly different so if you have a system from a different manufacturer, you should absolutely follow the installation instructions and guidelines specific to their system.

@@WaterNerdTV Okay thanks.

Debbie South It may be that the housing is tightened just fine already from the factory. Try it and if it leaks, contact Hydroviv via email. They are very responsive. The video does show the decal being turned to the right, but I've read several comments from Hydroviv and they say that doesn't necessarily matter. It probably is tight enough already. Hope this helps you. 🙏

Yea mines is super tight too. I’ be tried the wrench and it’s not bulging. I’m gonna go ahead to try to install,

Sorry to hear that. Please contact our Support Team for assistance at hello@hydroviv.com. To open the housing, you can try this: kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html It is what I use when changing cartridges at my own house.

Not everyone has a separate faucet or is able to drill into their countertop to install a second faucet, which is why most people choose to install on the main faucet. If you want to only use filtered water through a separate faucet, all you do is put an "upstream" splitter tee on your cold water valve, then connect your main faucet line to one end and the Hydroviv tubing to the other. Then the outlet of the Hydroviv goes into the additional faucet (we don't sell faucets, but you can get them on Amazon or Home Depot). We sell the splitter tee on our website here (www.hydroviv.com/collections/water-filter-accessories-special-connections-spare-parts/products/upstream-tee), but you can also get it at a Home Depot. When selecting a faucet, you only need to make sure the faucet has 3/8" fittings and is certified lead-free.

Some people, like me and I'm sure others, actually WANT all of their water filtered. You absorb chemicals through the skin and by inhaling them - which might be the easiest way you can get them into your body. Better to NOT be exposed to any period.

You only filter cold water. Which is literally not used for anything but drinking at this point.

Yup. When one showers the pores open in our skin and let in all those nasty things

You're so welcome! Thanks for the feedback and so glad the instructions were helpful!

Yes! This probably just means it was already fully tightened at our factory. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. This verbiage is now in place due to some systems becoming loose while in transit, in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time as the system pressurizes, the lid will become easy to open and close as it gets closer to the cartridge replacement time.

If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory. This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time. If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.

Thank you so much for reaching out to us with that suggestion! We really appreciate the time you took to think about it -- your input helps us to strive for improvement with our products. We are happy to inform you that we keep very close track of this feedback, and review it regularly with our product development team. If you need more timely assistance, please feel free to contact our Support Nerds directly at hello@hydroviv.com.

The Refrigerator/Icemaker filter is designed to be installed inline on the water line to the icemaker or fridge dispenser. It comes with fittings to allow you to adapt an existing plastic tubing for filter installation. Or if your fridge uses a braided metal hose, then you will need to purchase an extra length of hose. It is available on our website or you can purchase one at most home improvement retailers. Unfortunately with so many different types of designs and configurations of refrigerators and icemakers, there might be some specific parts or tubing that you will need for your system; unfortunately it's not feasible to provide connectors for all possible configurations of all refrigerators and icemakers on the market. However, the Fridge line filter fittings are a standard 1/4" so adapters should be easy to find.

We have made more than 1 installation video. We are Hydroviv and we manufacture our filters. If someone is trying to masquerade as Hydroviv with a similar name and knocking off our videos, we'd certainly appreciate if you're able to provide a link for us so we can address it appropriately!

​@@WaterNerdTV I didn't realize this was the same channel. The other video I was referring to is a newer video from you guys. 😂

Please contact our Support Team at hello@hydroviv.com and they will be able to assist you.

That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.

That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.

That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.

Your filter is ready to use right away! The cloudiness in the water is just air bubbles, caused by the pressure of the filter. If you let a glass stand on the counter for a few minutes, you'll see it dissipate. The cloudy water is totally fine and non-toxic! We even made a video on it, which you can watch here. kzfaq.info/get/bejne/j9B6ltNmvtPHqYU.html

Same

So sorry to hear about this issue! I do just want to make sure -- when you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen! If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch here. kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html

Correct, unless you opt to install a second system on the hot water side.

Hi, Hilary! No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid.

The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.

The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.

The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.

Many people do put one on the hot water line with no issues, but please realize that certification and testing was done to 100 degrees. We recommend you prioritize installing the filter on the cold water line because that's the side you want to get your drinking water (and water for cooking, coffee, etc) from. Our Founder and Chief Scientist explains why you don't want to drink or cook using water from the hot water side of your faucet in this video: kzfaq.info4xWQuPFrPQ8?feature=share

Feel free to check with our Support team at hello@hydroviv.com with a photo of what you received. They'll be able to assist you with what you'll need for installation.

Tips for opening the system: ◽️Double-check that you have shut off the cold water supply under your sink. ◽️Turn on the cold water faucet so that all the water can drain out of the cold water line releasing the pressure inside the housing. ◽️Remove the system from the mounting screws if it is mounted on your cabinet wall. ◽️Make sure that you are using the blue wrench. ◽️Slide the blue wrench all the way up the housing. You can also wrap a hot, damp towel around the lid for 3-5 minutes before you begin. If you still have trouble opening the housing, watch this video for additional assistance: kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html

Tips for opening the system: ◽️Double-check that you have shut off the cold water supply under your sink. ◽️Turn on the cold water faucet so that all the water can drain out of the cold water line releasing the pressure inside the housing. ◽️Remove the system from the mounting screws if it is mounted on your cabinet wall. ◽️Make sure that you are using the blue wrench. ◽️Slide the blue wrench all the way up the housing. You can also wrap a hot, damp towel around the lid for 3-5 minutes before you begin. If you still have trouble opening the housing, watch this video for additional assistance: kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html

Here's the link for the video showing you how to change the filter cartridge: kzfaq.info/get/bejne/nN-coMWIlpOveGQ.html

We have some very strong employees assembling systems at our production facility in Knoxville! If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory. This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time. If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.

Please contact our Support Team at hello@hydroviv.com and they can assist you. It may help for you to send them a photo of your setup/fittings under your sink so we understand your situation.

You can absolutely hook up a Hydroviv to a dedicated faucet. If you want to only use filtered water through a separate faucet, all you do is put an "upstream" splitter tee on your cold water valve, then connect your main faucet line to one end and the Hydroviv tubing to the other. Then the outlet of the Hydroviv goes into the additional faucet (we don't sell faucets, but you can get them on Amazon or Home Depot). We have the upstream splitter available on our website, or you can find it at most places with plumbing supply products. Just make sure it's certified lead-free.

If you're talking about the shutoff valve for the water inlet, you may want to consult a plumber for assistance. (On a personal note, we've just encountered that same issue under a couple of our sinks and so we'll most likely need assistance from a plumber as well).

There is usually a splitter on the water line where you can send water directly to the dishwasher and have a separate line send water directly to your faucet (which is where you'd be installing your water filter). If there isn't one, plumbers should be able to install one relatively easily. Generally we don't recommend using the water filter on the line for the dishwasher because the dishwasher often requires a higher flow rate than the 1 gallon/minute flow rate on our filters. Also, we prioritize the water that's being consumed (used for drinking, cooking, making coffee/tea/ice) rather than what's being used for washing dishes. The amount of any contaminants remaining on dishes after a dishwasher cycle is generally negligible compared to what can be consumed when drinking the water or using it for food and beverages.

You sound like you're living off the grid?

Yes

The system is installed on one line, most of the time cold since that's what people drink from. That means if you turn on the cold water faucet, it will be entirely filtered water. The hot will be unfiltered, unless you install a separate system on the hot water line. If it's warm, it will be a mixture of both. However, when you're washing dishes, you're using mostly hot and only a minimal amount of cold water. Another option that some people opt to do is to use filtered water through a separate faucet. You can use an "upstream" splitter tee by connecting it to your cold water valve. One end of the tee will be connected to your main faucet line (unfiltered), while the other end will be connected to the Hydroviv tubing for filtered water, and then attach it to a separate faucet. You can purchase the splitter tee on our website or at your local hardware store that carries plumbing supplies.

You may want to consult with a licensed plumber for installation advice, as your plumbing appears to be nonstandard.

We have some very strong employees assembling systems at our production facility in Knoxville! If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory. This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.

Yes, you could! We just focus on the cold water line because that's the side that people usually draw the water from that's used for drinking, cooking, or making coffee/tea.

Contact our Support Team at hello@hydroviv.com and they can help you out!

It's important for us to check the actual flow rate, rather than just comparing it with the hot water line. There may be a slight reduction in flow rate due to the lead filtration (our systems have a flow restrictor component that limits flow to 1Gallon/minute in order to optimize contact time between the filter and the water to achieve maximum contaminant filtration). To check the flow rate, please take a standard pint glass (16oz) and measure how long it takes to fill it up with cold water (in seconds). If it is slower than 1 gallon/minute, (or more than 8 secs to fill a pint) contact our Support Team at hello@hydroviv.com for troubleshooting.

We have some very strong employees assembling systems at our production facility in Knoxville! If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory. This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time. If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.

We have some very strong employees assembling systems at our production facility in Knoxville! If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory. This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened. No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time, the lid should become easier to open and close. If you want to open the housing and start over, you can watch this video: kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html

If you're still having issues, please contact our support team at hello@hydroviv.com.

If you're still having issues, please contact our support team at hello@hydroviv.com.

If you're drinking or cooking with the water, we urge you to use the cold water side and heat up the water separately if you need it hot. I have been doing this ever since a chef at a cooking school told us that this was what he always did (he NEVER cooked with water coming from the hot side). Even municipal water companies suggest this, mostly because there's likely a lot of buildup and residue that collects in the hot water heater, and you don't want that in the water you're consuming. Here is a bit more information on that from our founder, Dr. Eric Roy. kzfaq.info/get/bejne/at6HhNiBq9i0gWw.html And so, because you're not consuming the water from the hot water side of the faucet, it's not crucial for you to filter the hot water. If you want to put a filter on the hot water side, and some of our customer do that -- it would be totally up to you.

Our sink cartridges are designed and performance-tested to handle up to 720 gallons of water, following NSF Standard 53 protocols. Typically, this translates to an average lifespan of around 6 months for 90% of homes, taking into account normal water usage for activities such as dishwashing and handwashing. It's important to note that the lifespan of any filter is influenced by the level of contaminants and particulates in your water. In most homes, replacing the cartridge every 6 months is recommended as an average timeframe. A helpful indicator that it's time to replace the cartridge is when you notice a slowdown in the flow rate of water, which suggests that the cartridge has reached its saturation point. Even if you don't experience a significant flow rate slowdown, we advise replacing the cartridge at least once every 12 months to ensure optimal performance. If you have additional questions, please contact our Support Team directly at hello@hydroviv.com and they'll be able to assist you!

You can absolutely do that! In fact, we have a version designed to go on the water line that goes into your fridge. There's 2 different videos -- depending on whether you have a plastic water line or a braided metal line. Check out both videos here: www.hydroviv.com/pages/15-min-installation

And you are correct that the fridge filters are mostly designed to remove chlorine, which can make the water taste better, but they're not equipped to take out many hard-to-filter toxic contaminants, including lead, PFAS, arsenic, or chromium 6.

Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.

Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.

Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.

For plumbing that is different from the type shown in the videos, we recommend you seek the assistance of a licensed plumber. If you have additional questions, please feel free to send an email to our support team at hello@hydroviv.com.

Yes, the filter is usually installed on the cold water inlet since that's where people generally get their water for drinking and cooking from. Some people also put a separate filter unit on the hot water line, but we prioritize water that you're ingesting and don't recommend anyone ingest the water coming from the hot water side so it's not imperative to have a filter on both sides. Also, you can absolutely adapt the undersink system to filter both your faucet and fridge line. All you do is install a downstream splitter tee on the brass "outlet" elbow piece on the filter, then connect your faucet line to the 3/8" connection and your fridge line to the 1/4" connection. We sell the splitter tee on our website (www.hydroviv.com/products/downstream-tee), but you can also get it at your local home improvement or hardware store that carries plumbing supplies.

That is the flow restrictor that is on our filters now -- it maintains a 1 gallon/minute flow rate that keeps us in compliance with our NSF Certification. The videos were made prior to our earning NSF Certification and did not yet include the flow restrictors at the time.

Does removing the flow restrictor harm the filter or reduce its effectiveness?

We've made 2 different videos for when the housing is too tight or stuck. First thing, though -- When you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen! If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch below. You can also wrap a hot, damp towel around the lid for 3-5 minutes before you begin. kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html OR kzfaq.info/get/bejne/n92PfN2oqa61oIE.html Hope this helps!

There's a quick and easy way to adapt the undersink system to filter both your faucet and fridge line. All you do is install a downstream splitter tee on the brass "outlet" elbow piece on the filter, then connect your faucet line to the 3/8" connection and your fridge line to the 1/4" connection. We sell the splitter tee on our website here, (www.hydroviv.com/products/downstream-tee) but you can also get it at your local home improvement or hardware store that carries plumbing supplies.

We don't have videos for this, but if you contact our Support Nerds at hello@hydroviv.com, they can provide you with step-by-step instructions for two types of T-splitters, either an upstream splitter or a downstream splitter, depending on your application.

There's no specific standards established for microplastics removal as of yet. In general, microplastics are defined as any plastic pieces that are 5 millimeters or smaller. Hydroviv filters can remove particles down to a 0.2 micron (micrometers, or 1/1000 of a millimeter) size. Hydroviv systems use an entirely safe, non-leaching, BPA-free and NSF-certified LDPE plastic. In addition, our filters have passed the leaching test required by water filter companies through NSF Certification (Standards 42 and 53).

Many people install a separate faucet to dispense just filtered water. Contact our Support Team at hello@hydroviv.com for more information about how you can do this!

Thank you for your feedback. We'll make sure your comments are passed onto our product development team!

This is a point of use filter which will filter the water that you're getting from your faucet. We do not have a whole house filter (which is what you're referring to that filters all the water in your home) -- this is because most whole house filters can really only remove chlorine, sulfur, and sediment. Lots of companies will try to upsell you on their most expensive systems, but we care more about getting you something that works for your purposes. Here's why whole house filters aren't a great solution: 1. They're installed upstream from the home's pipes, which often leach lead into the water. 2. The filtration media required to remove contaminants like chromium 6, PFAS, and arsenic is very delicate and expensive. 90% of your home's water is flushed anyway, so a filter that actually works would slow your home's water down dramatically and get depleted very quickly. If you'd like to learn more about how our filters can help you with your drinking water, please contact our support Water Nerds at hello@hydroviv.com and they can assist you with more information and help you determine the best filtration solution for your needs.

Please contact our Support Nerds at hello@hydroviv.com and they can help you with troubleshooting for your flow rate.

No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way. Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time. If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. (kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html) We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.

Your filter is ready to use right away! However, you may initially see black flushing out in the water after installing--if you do, do not worry! This is entirely normal, as this is just the activated carbon flushing through the filter. It will flush through in a minute or so!

This company is giving you incorrect info. You should flush the amount specified in the instructions. if the instructions do not have the information they are faulty. Per the NSF standard, company had to specify a flush time before NSF does the extraction tests. so you should flush same amount of water with each new filter to make sure possible extracted materials are gone. Also, State of California requires 10 bed volumes of flush in the instruction as a minimum. but since this company claims "removes" which is a violation of CA law (can only claim "reduces") this company does not seem to care about laws and your safety.

We don't sell adapters, but most stores that sell plumbing hardware and adapters should have them.

We don't sell adapters, but most stores that sell plumbing hardware and adapters should have them.

Not to worry. So when it comes to a tight housing, we have a video showing a quick way of making it easier to loosen, which you can watch here. (kzfaq.info/get/bejne/q6yaq61y3tTcfmg.html) You want the system tight at the time of installation to prevent leaks, a small gap present is perfectly okay. It should be easier to replace in 6 months, and if it's not doable, you can always ship it to us to loosen and send back. An additional tip: Once you hand-tighten the housing all the way, give it an additional tighten with the blue or black plastic housing wrench that came with your system. Then loosen the housing with that wrench, and hand-tighten one more time. Essentially, what you're doing is "biting" into the white o-ring on the cartridge with the power of the housing wrench, then backing it off and hand-tightening again to form a more compressed seal.

We have fridge filters that have 1/4 inch fittings, and installation videos for a metal braided line or a plastic line. www.hydroviv.com/pages/15min-installation (scroll down to the 2nd and 3rd video). If your water lines to the fridge look different than these two options as shown on the video, we recommend you engage the services of a licensed plumber.

Yes, you can absolutely use an upstream splitter to send the filtered water through a separate drinking water faucet! That's found on our website at this link: www.hydroviv.com/products/upstream-tee

Regarding use on hot water: 1. The housing is mechanically rated for 100 degrees. 2. The performance testing is done on room temperature water. While some of our staff (personally) use one on the hot water side and have no issues, we have to put on the box what NSF puts as specs. For installation, you would just need to install a separate system on your hot water line. It is always recommended to only consume water from your cold line. Here is a bit more information on that from our founder, Dr. Eric Roy. kzfaq.infoWlhepNQjNyo

They make a specific filter for refrigerators so all the work is done for you! And, you can bundle with an under-sink filter so it's cheaper!

No

Yes. You can "T" off the supply by cutting and using the same type compression fitting.

Yes you can, just did it. So far so good

No

You could but why? Do you drink the hot water?

Terry Socia Hot water takes far less time to boil than cold & why *wouldn’t* you want the water you wash your face & eyes with to also be filtered, like in a bathroom sink. (???)

hydroviv.com You can also ask a WaterNerd for assistance at hello@hydroviv.com.

They are all necessary to give you a secure fit, and when installed properly, keep the hoses in place and prevent leakage. If you have additional questions, feel free to contact our Support Nerds at hello@hydroviv.com -- if you snap a photo that sometimes helps to provide additional context so we can help you more effectively.

It is always recommended to only consume water from your cold line. Here is a bit more information on that from our founder, Dr. Eric Roy. kzfaq.info/get/bejne/at6HhNiBq9i0gWw.html If you're drinking or cooking with the water, we urge you to use the cold water side and heat up the water separately if you need it hot. Even municipal water companies suggest this, mostly because there's likely a lot of buildup and residue that collects in the hot water heater, and can leach contaminants from the pipes, and you don't want that in the water you're consuming. If you still want a filter for the hot water for washing your hands and dishes, you would just need to install a separate system on your hot water line.

Hydroviv filters do not remove fluoride.

Wow, what a shame. Might have to return now. Can't even get past the first step. So much for being an "easy" fast install... Then just to go to the video and see this comment about not filtering fluoride. Very disappointing.

Wow, it can remove dozens of the worst chemicals but NOT fluoride?? How/why???

We use a flow restrictor (to comply with NSF certifications) that ensures it does not exceed 1 gallon per minute. It should take about 8 seconds to fill a pint glass (which is 1 gallon/minute). Sometimes if the filter pressurizes too quickly, the water does not fully permeate the filtration media right away, and can cause the flow to be slower initially. Over time, the water should permeate through the filter and your flow should increase within the next few days. If you have additional questions, Our Support Team can help you troubleshoot -- please contact them directly at hello@hydroviv.com.

If the 1gpm restrictor is removed, will that damage the filter? I notice this water flow restrictor isn’t shown in the installation video.

Our systems come with a custom cartridge in them. For most homes, the cartridge lasts 6 months

Every 6 months is usually the time frame!

Absolutely! I have both in my home, and have plenty of room!

I have those too, it worked. I ignored the extras and just focused on the cold water connection.

Can a splitter be installed to the filter output in order to add a connection for the refrigerator line?

Yeah I hope so, had to restart because a stiff copper tubing connection with splitter was giving me problems. Went in to the.splitter

Thank you for letting us know! I will alert the Team and make sure we fix that!

The sink cartridges are performance-tested out to 720 gallons, per NSF Standard 53 protocols. For 90% of homes, this translates to 6 months on average. Built into this estimation is water usage from washing dishes, hands, etc. The fridge cartridges are also performance-tested out to 720 gallons, per NSF Standard 53 protocols. For most fridge filters, this translates to around 8 or 9 months for most homes. For context, the lifespan of any filter in any system is directly impacted by the number of contaminants and particulates in the water being filtered. In most homes, a cartridge needs to be replaced every 6 months, that is merely an average. A good indicator of when it's time to replace is when your flow rate starts to slow down, indicating the cartridge is saturated. At maximum, we recommend replacing the cartridge every 12 months even if you don't see a significant flow rate slowdown.

On average, you replace the undersink filter every 6 months, the fridge line filter every 9-12 months, and the shower filter every 9-12 months, and replacements are discounted with a subscription Hydroviv drinking water systems are formulated based on your shipping address. Our shower systems are not, they are built for the toughest tap water out there. The sink cartridges are performance-tested out to 720 gallons, per NSF Standard 53 protocols. For 90% of homes, this translates to 6 months on average. Built into this estimation is water usage from washing dishes, hands, etc. For context, the lifespan of any filter in any system is directly impacted by the number of contaminants and particulates in the water being filtered. In most homes, a cartridge needs to be replaced every 6 months, that is merely an average. A good indicator of when it's time to replace is when your flow rate starts to slow down, indicating the cartridge is saturated. At maximum, we recommend replacing the cartridge every 12 months even if you don't see a significant flow rate slowdown.

If you need assistance with installation, please contact our WaterNerds at hello@hydroviv.com.