www.johnbrunswick.com
In our sample scenario we leverage Oracle Service Bus (OSB) to provide a layer of abstraction, mediation, transformation and monitoring on top of Siebel CRM and WebCenter Content, ultimately exposed to end customers via WebCenter Portal. This central service removes all complexity in leveraging relevant customer support information by providing a single service, requiring a single parameter to expose support request information from Siebel, that is automatically paired with relevant self-service documentation that is managed by content managers in WebCenter Content with no knowledge of Siebel or Portal.