What Amazon dispatch REALLY does all day...

Рет қаралды 14,123

Күн бұрын

Off the road this week, at the desk instead! Here's a quick day as a dispatcher at my DSP. Morning procedures, dispatch duties, closing and cleaning, and some tasty Thai food.
More Amazon: • 📦 AMAZON
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Пікірлер: 67

@dannymay9037 11 ай бұрын

What Amazon dispatch REALLY does all day...looks like NOTHING

@cbrue1896 Жыл бұрын

Great video! Love the hat, BTW! Anyway, the mysteries of dispatch have been solved! Our dispatch folks also perform van maintenance like replacing flat tires or changing out tires and dealing with burned-out headlights and other such things. They also look at getting flex routes or dropped routes if they become available. They also work with station personnel on troubled multi-building apartment complexes where pin placements are all jacked up and work with the station to get those stops unscrewed. The Anthology complex in Issaquah, WA is a fine example of a hot mess of an apartment stop. Anyway, dispatch does a lot. They problem solve, vehicle maintenance solve, and assist the DAs who are out on the road delivering those Amazon smiles!

@FridayAdventureClub Жыл бұрын

Wooo! Glad to hear it! 🧢 All true! It’s always a little bit of everything. Picking up/dropping off vans for maintenance, interviewing new hires, the list goes on! Definitely cool to see that side of things.

@ryanhutchinson9657 Жыл бұрын

@@FridayAdventureClub I I love watching your videos on KZfaq channel

@FridayAdventureClub Жыл бұрын

Appreciate it!🙌

@ryanhutchinson9657 Жыл бұрын

@@FridayAdventureClub you're welcome how how long have been working at Amazon delivering delivering packages

@davidsmith385 Жыл бұрын

Pin placement has never been correct at Apartments. Unless you ask to stand in someone's living room.

@jolenethetoolwomantaylor5973 Жыл бұрын

I did not know that about the tires! Great video. You have a good sense of humor for sure

@FridayAdventureClub Жыл бұрын

Thanks! Appreciate it! 🛞 🛞 🛞

@HotTakeAndy 4 ай бұрын

Hahaha.. we have the Fluid Vans in Wisconsin as well. We call them the "Door to Door Lube salesman trucks." A rep saw my comment on Reddit and laughed, saying they'd been thinking about their branding.

@NVS3992 11 ай бұрын

Great video! I always wondered what dispatchers do!

@mansoursadat4790 5 ай бұрын

A lots of stuff to do but sometimes when everything is good nothing to do 😁

@Darthvolvo Жыл бұрын

Another successful day!

@FridayAdventureClub Жыл бұрын

It’s true!😎

@PierreAlainMaire Жыл бұрын

Awesome video ! So cool to see the other side of the mirror 😎 About the edit, I have to push the volume quite a bit, it's ok unless I watch another video after yours 😄 KZfaq says you're at -13dB 😁 "normalize" is your friend 😉

@FridayAdventureClub Жыл бұрын

Appreciate it! I’ll look into the audio, I usually set to -12db with no peaks above -6db but maybe I was off on this one.

@duranhd4719 Жыл бұрын

Small Mercedes just looks funny 😂 I’ve driven the long Mercedes it drives smooth lol

@FridayAdventureClub Жыл бұрын

I’ll get to try the shorty soon hopefully! Very curious how they compare!

@Lenilsonjs Жыл бұрын

Aí sim, boné estiloso da marca Friday, meus parabéns 😊..

@FridayAdventureClub Жыл бұрын

It’s true! 😎

@Plague_Rat778 Жыл бұрын

Pretty sure those are Michelin cross climate 2’s. Good tires

@Its_Me0000 Жыл бұрын

Awesome video Stuart. How is your leg coming along?

@FridayAdventureClub Жыл бұрын

Thanks! Pretty much back to normal!👍

@user-eg7gi2rg6i Ай бұрын

Can you tell us how to apply relay dispatch job??

@n900video Жыл бұрын

There should be an auto-thumbs-up feature for certain channels 🙂

@Joshua-hz3cl Жыл бұрын

Amazons really short on vans. Actually all delivery companies are. Between 2019-2022 less then 10% of the normal production of cargo vans was actually made. So it will take manufacturers a few years to catch up. Get used to rentals

@JonathanGonzalez-m7d Ай бұрын

What's the procedure on a dog bit?

@NickzAndMikz Жыл бұрын

Some very kind bunnies in the PNW

@FridayAdventureClub Жыл бұрын

The best😱

@ashhashope333 11 ай бұрын

Hi, I am a driver I was recently promoted to dispatch. I'm obewilmed about tracking packages when people are returning to the station. For example, if they have extra packages that they can pick up or what not. I have trouble navigating the cortex and I stand there very blank minded sometimes. Could you make a video about that or do you have any advice

@FridayAdventureClub 11 ай бұрын

Hey! At my DSP we’d just make sure everybody texted Dispatch with TBAs of any packages in their vans before they came back to station. And then you can search for that TBA in cortex under each driver’s name/route and see the status. If marked delivered, that’s the biggest issue and they’d have to go back and make sure they delivered it. If unable to access, we’d reattempt at least twice. The key is to emphasize that we want to bring back EMPTY vans unless a packages has been cleared by dispatch as unable to deliver or a mis-sort.

@melodytheyeen 6 ай бұрын

can dispatchers swap routes between drivers, because I get sent to the same rural area in the middle of bumfuck nowhere and i hate it. i ask the managers to swap me for a route in the suburbs but they do nothing, yet when someone calls out sick, for some reason, i get swapped to that route in the suburbs and another driver on standby covers my rural route. second, when we report issues on the road like a dog bite or a bad route with terrible stop order, does a report get sent in or do is that just putting makeup on a pig?

@FridayAdventureClub 5 ай бұрын

Yes, dispatchers can change routes. Cortex assigns routes automatically based on driver affinity (tries to keep you in an area you know well), but assignments can be manually changed. Also yes kind of. Things like dog bites are escalated to station manager depending on severity. Poor routing is an issue with the routing algorithm and as drivers continue to do those routes the stop order is supposed to gradually improve as it learns from the data that is input.

@Its_Me0000 Жыл бұрын

What cleaning responsibilities do the drivers have?

@FridayAdventureClub Жыл бұрын

Great question! Every DSP does it a little differently, but we use a leaf blower to get any dirt out, wipe down touch points with simple green, and if really necessary there’s a mop for the cargo area too.

@manuelmuro2153 Жыл бұрын

im debating if i should move up to dispatch or stay as a step van driver

@FridayAdventureClub Жыл бұрын

Might be interesting to try it!

@Sabrinajeromej 5 ай бұрын

Dispatch. You don't do shi amd you get to so as much favoritism as you want😊

@grabarzowaty Жыл бұрын

Amazon should pay you extra.

@FridayAdventureClub Жыл бұрын

I wish!🙃

@buglug3281 9 ай бұрын

I’m confused so do you watch drivers through a camera or something?

@FridayAdventureClub 9 ай бұрын

I think if someone has a violation Netradyne will record it and send footage of that violation. But you can’t just live-stream every driver.

@KhaosJoPlays Жыл бұрын

Are you forced to do routes when you don’t have enough drivers?

@FridayAdventureClub Жыл бұрын

Yeah if we need! I wouldn’t say “forced”, it’s just part of the job.

@grandpa91yearold25 Жыл бұрын

Can u send me a rescue and let me go on an adventure?!

@FridayAdventureClub Жыл бұрын

I’ll allow it🥸

@LaosHouse Жыл бұрын

What does this guy not do!

@FridayAdventureClub Жыл бұрын

🙌🙌🙌 Waiting all week for your EDV video 🥸🥸🥸

@LaosHouse Жыл бұрын

@@FridayAdventureClub tomorrow!

@marcel1296 11 ай бұрын

Lol was the max stops 142 ? 😢

@FridayAdventureClub 11 ай бұрын

Can’t remember😅

@Ahoto_papa_bi 5 ай бұрын

Does the dsp owner have to be around all day? Or the owner just hires a manager to manage?

@FridayAdventureClub 5 ай бұрын

I think Amazon highly encourages the owner to have an active roll in managing. My first DSP I met the owner twice in 2 years. My second DSP the owner was there 3-4 times a week dispatching.

@Ahoto_papa_bi 5 ай бұрын

@@FridayAdventureClub did the owner being there help make things better?

@pippn Жыл бұрын

What time do you guys start to have people returning at 2pm? We aren't getting back to station until 6:30 or 7pm Edit: Oh you said 7am. We don't start until 10am so I guess that's why

@FridayAdventureClub Жыл бұрын

Off pad around 8:10 most mornings! This day was especially quick. Our first was in at 2:30, last at 5:30. Some days that’s closer to 4 and 7, just depends on how much we have out there.

@pippn Жыл бұрын

@@FridayAdventureClub As much as I hate mornings it'd be nice to finish a little earlier. Some days I'm not getting to my first stop until close to noon

@FridayAdventureClub Жыл бұрын

Yeah I use to start at like 11am, some days we were out until like 9pm ☠️

@simulatethat6099 Жыл бұрын

LETS GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

@FridayAdventureClub Жыл бұрын

🤩🤩🤩

@EbianBun 10 ай бұрын

So basically dispatchers dont do anything

@dannymay9037 11 ай бұрын

4:01 getting routes assigned...dispatch doesnt do that. Making sure all the packages get off the pad...the drivers do that. Making sure everything gets delivered...the drivers do that. We delivered 4180 packages...no "we" the drivers did that. Making sure everyone makes it home safe...dispatch has nothing to do with that. Plugging in all rabbits to charge....something a kid could do. Giving out snacks and saying hi to bunnies...got what a BS "job"

@FridayAdventureClub 11 ай бұрын

Yeah usually pretty chill until someone gets a flat or damages a van. Or someone calls out or gets sick/hurt. Highs and lows, I was just filling in this day so didn’t have to deal with anything too crazy.

@dannymay9037 11 ай бұрын

@@FridayAdventureClub so if someone gets a flat, or damages a van or gets sick/hurt what does dispatch even do. Fill out a report ? Make a phone call ? A guy at my dsp damaged a van. Dispatch told him to report it to driver support, then when he got back to the station they handed him a blank piece of paper to write out what happened. Seems to me like dead weight

@FridayAdventureClub 11 ай бұрын

Maybe you should try it and see!