Update 2: We've heard the feedback from our community and from our team internally and monetization has been turned off for this video. Update 1: It's come to my attention that in Billet Labs' Reddit post, they censored the quoted cost of their prototype water block. We were never asked to keep this information private, and given that our sources for the matter were our own correspondence with them rather than Reddit, we didn't know to include the censorship. At this point, there's probably not much point Streisand Effecting it, but I'll blur it anyway on KZfaq and we'll get it blurred on Floatplane as soon as one of our editors is awake -LS

Those $500 they saved by not testing the water block properly has cost them a tiny bit more than expected

Imagine getting a brand new CEO job at one of the worlds largest reaching KZfaq channels and this is your first appearance XD

Terrence my guy good job on reading from the teleprompter without blinking even once

I'll re-subscribe when the CEO blinks.

"Don‘t judge a company for errors, look how they react to critique." - Linus Sebastian. You said it, now live and work by it.

Well, this certainly takes us back to Linus own words: "Always judge a company based on how they respond to criticism".

still dont understand why they are not ready to take down the copper block video

Do you think this would have happened without Gamers Nexus? Do you think this would have happened without community outcry? Do you think that they would have fixed these issues without us pressuring them?

Why does this video feel like some mandatory training you have to watch at work?

You gotta hire a QA/QC specialist for your all testing projects in labs, never let the person that makes something also control the quality.

you'd think a company that has been on youtube for so long would know how to make a proper apology video

The CEO doesn't even seem human.. is he CGI generated? they forgot the routine to open/close eyes....

This week's wan show: Dan and Luke tape Linus to a chair with his mouth shut, Luke talks AI and software for 6 hours

"Here at LTT we're very sorry for our mistakes. But do you know who isn't sorry? Our sponsor for this video"

An apology sound so much better when not reading it from an autocue.

I noticed LTT was becoming a shady organization about 3 years ago, but no one had shown how they acted in reality. I'm glad this has been shown now 👍🏻

I remember hearing multiple times from Linus about a 'revelation' he had, where he asked a large company how they got the best engineers. The big company said they didn't have the best engineers, they just give their really good engineers enough time to make the best products. It seems like he has given that idea to his engineering team (3 years for a good screwdriver) but has never applied that tenet to his video teams. It's always rush to the next project or video, not to give the team the time they need to make the best videos.

I think Linus got obsessed with the "idea" of Labs. For 18 months we heard about how the thoroughness was going to be key. That's why the "yeah we could have but...$400" really got to me.

The apology letter to Billet, at 13:18 shows they sent a smiley face and wrote “the good news is that it’s not sitting on a shelf”…

Luke still taking half the blame even though he is always trying his hardest to wrangle linus while he goes on a rant is pretty cute

I've been an avid watcher for over a decade. I honestly have no problem seeing less videos if it means quality over quantity.

This is what happens when one guy's channel grows into a corporation. Too many moving parts, too many potential points of failure. And on top of it all, this apology video just comes off as sterile and obligatory. I'd rather just watch smaller channels without all this baggage than trust a corporation to "be better".

usually when someone wants to apologize for something they speak from their hearts, they look like mark zuckerberg while reading from their scripts.

Doesn’t this whole thing feel like the type of thing Linus would go on an unending rant about if it was another company doing it.

Imagine if Linus had listened to his creators telling him they need more time to finish projects.

Remember when Linus Tech Tips actually told the truth, had integrity, and didn't auction off another business's prototypes for a quick buck?

Always judge a company based on how they respond to criticism.

As Linus always says, companies are not your friends

For those who don't have the dislike add on, the like and dislike ratio of this video is now exactly 191k and 200k.

Have they published any of the promised documents yet? Have they pulled any videos yet? I’d wouldn’t mind an update from LMG

Im an engineer in medical device manufacturing. I say that because I want to give context to my comment. Early in my career, I worked for companies like Linus Media Group. They would push stuff under the rug to maintain their trajectory, but typically screw up and have fallout consistent with this video (albeit less public). I kind of chuckle hearing them talk about process improvements and transparency. Not to discount their hard work, but they review computer tech. As long as your testing is as accurate as you can make it (considering your conditions that should be known), there's really not much to it. I've validated processes for products that are implanted in your brain. As long as you do the right stuff, have the correct people to support it and give a shit, you'll be ok. Linus media group's problem is the ran before they could walk not realizing their opinion could literally bankrupt a company. Also, what they did to billet labs was shitty, but legally, it depends on the agreement they had in place. Typically, when you make something for someone, its difficult to protect your IP. Granted, if they rip off the design, you will have to litigate it pending a patent. If I was billet labs, id be pissed at hell. I know the cost of custom CNC machining and its very expensive because you're paying setup costs, material cost, and all of the upkeep costs associated with machining. Typically $200 an hour Test results will speak for themselves. Give a conclusion, but don't shit on a company (even if you think it). it will bite you in the ass.

Linus: Always judge a company based on how they respond to criticism

Luke is trying to hold back the "I told you so". That's why he was so calm.

James stating scheduled videos going up in their time off, been 9 days so far and nothing. Suspect there's more going on if it means they're not even releasing pre-recorded projects?

Luke shouldn't have to apologise for anything - he's been the voice of reason to Linus' kid-high-on-sugar-and-caffeine way of handling things for so long.

Damn, they went from we’re not gonna talk about it on WAN to a full blown video.

The Dislikes have Overtaken the Likes. 188K as of this comment.

18:28 : "For my part..." Almost felt like he was going to transition into a sponsor here lol

I'm sad to see Luke feel so responsible for this when he's always been the voice of reason between him and Linus, but it's good to see he cares this much.

D-Brand offering to sponsor a video where Linus has to say "My bad, I fucked up" is very on brand for them

What was that about pulling any video that's wrong, yet the monoblock video is STILL up? cough cough

i hope the workflows will be optimized, i also hope the two media groups get past the past mistakes and again be friendly fun and factual and truthful competitors Hope you all the best

"Always judge a company based on how they respond to criticism." - Linus Sebastian

“Companies are NOT your friends” - Linus

The 300A OC'd to 464, not 450 :P But it did out perform a Pentium III @ 450 in many cases.

Once a mild fan, but unsubscribed because of your airy responses as well as your lack of substantial responses to all the issues, Linus. Watching you dance between the raindrops .. has been painful and sad. Treasury money is everything to the top, not to the people the rely on your “facts” or “trust me bros”. You keep making money by keeping us around. I’ve been on both sides in my career and can sympathize .. bottom line I think it’s the behavior and lack of taking responsibility for bad decisions in a substantial way that are the nails being driven into this coffin. Your team’s talent is amazing and I enjoy much of the content created. Don’t spoil their hard work please. Don’t unduly diminish their work by dragging this out across your ego’s edge. Get right, give right .. salvage this mess YOU’VE made.

Linus: "Alright, alright, I'm sorry - but you know who isn't sorry? Our sponsor for this episode!"

You could start by inviting Steve to this weekends WAN show to have a discussion and show him there's no hard feelings. What he did was necessary and he was correct to do it too.

Shaka, when the walls fell...

Integrity and humility is what adults do. I hope you guys learn the lessons you need to learn and move forward in a more healthy, productive environment. Grace is also what adults do, and I hope you all recover and prosper together.

This felt like an intervention from LTT management to Linus

As someone who has watched almost every LTT video for tyhe past 3+ years, i can say without a doubt that I would trade the daily uploads for fewer high quality uploads in a heartbeat. I have found myself not wanting to sit through "wierd chinese android device" for the 5th time, and i wa ssuper interested in the billet labs video only for it to be half baked. I truly hope this comes as a moment of learning and rebuilding to take the company in the direction its obviously needs to head towards

Blizzard: Dam our rep is in the gutter! LTT: Hold my stolen water block.

Their return video should be the CEO pimp slapping Linus, then Linus bitch slapping the CEO.

Colton just casually running half the company structure

When I worked on a demo range we had a policy where any person on the range could call a stop if they saw something dangerous. It didn't matter what their job was. If they saw something that didn't look right they could call a stop, voice their concerns, and have the issue checked before moving on. Empowering and encouraging every employee with this ability will ensure that everyone is on board with each project that goes out the door and add additional safety checks to ensure quality and accuracy.

188k dislikes is nuts!

I love the way they still sell their products while being "apologetic"

I'm honestly shocked he didn't have all of them sing an apology song with a ukulele.

Tarren is like the school principal that only comes to assemblys when a teacher dies

Why the vlog on floatplain detailing the process instead of on a more open platform where more people can access it without a paywall?

this video is like a competition for who has the most soulless eyes

I've been working in tech for about 20 years now. And it never ceases to amaze me how the silo effect apparently creeps up in every single possible type of tech companies. Doesn't matter if you make websites, stream videos, code games or elevator controllers. If you don't make sure to keep lines of communication in place. Doesn't matter you used to be a super tight team of 10 people, when you mushroom to larger sizes. That communication can't just happen anymore. It has to be thought out meticulously. Change Management is no joke.

I see the new CEO actually hit that giant red “DAMAGE CONTROL” button on his desk 😂

"We are sorry" Still won't remove the videos that hurt the companies and consumers that see those videos. Don't want to hurt that long term revenue stream. Also reminds me of the oil companies apology in south park.

“Our company has some of the most comprehensive documention and processes in the company” wow nice!

well if you wanted make a super corporate sounding apology video you nailed it

"Yeah, yeah, I'm sorry - but you know who isn't sorry? Our sponsor!" - Linus from Linus PR Disasters Tips

Honestly, I would much prefer 2 or 3 quality videos per week that have high production standards, are accurate and honest, rather than videos every single day that end up with errors and inaccuracies.

"Always judge a company based on how they respond to criticism"-Linus This was the most corporate sounding response so.... its to bad.

16:30. Apparently, even now, it's still all about Linus.

Chief Vision Officer: “well I didn’t see this coming” 🤷🏻‍♂️ Luke: (intensifying)

Were sorry this apology videos was rushed and we didn't apologize right and made some mistakes in the future we will improve our apologies 😂

What Linus should have done is got out a ukulele and set his not apology to a song. I heard this works great and can never go wrong.

That first guy didn't blink once

when is the next video? its been 9 days bruv

CEO does not blink, not once. His AI needs dynamic movement added.

A good friend is one who will tell you when you’re wrong. Steve is a good friend to LTT

It's been 9 days since this video came out. Either they are really trying to fix this shyt show or the allegations are real and they are screwed. I think is time to an update.

There is way too much content on YT. Billions videos fighting for viewers' attention, creating an extremely competitive market. To battle *the algorithm* LTT has been spamming mediocre videos for years now. I don't think anyone can keep up with the daily upload schedule, especially the videos being on a longer side but LMG is clearly going for a scattershot. Better to hit wider audience of occasional watchers then keeping a smaller, more dedicated fanbase that watches every video. I don't understand why people are suddenly so suprised that the video quality gets hurt in the process. I also don't get why people are so upset about this video. It seems perfectly in line with what LTT produces. To be perfectly frank, apology videos does not matter at all. The important part is what happens next.

Steve was right when he mentioned treating ltt as another company and not a youtuber anymore.

I bet many people at LMG quietly appreciated what GN did. They have been asking for a less hectic work flow, asking for time to make better content instead of more content and hoping that they will be able to make videos that they are truly proud of. This may be the catalyst for the change they've been waiting for. Let's not ignore that this is happening during what is already a transition period for LMG as their new CEO assumes more and more of the CEO responsibilities. This week should provide a clear line separating the previous era of LMG and what will hopefully be a successful and better new era.

The week is over, but silence is also an answer i guess. An update would be nice.

You’re apology for the Billet Labs situation wasn’t good enough.

*"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."* - Warren Buffett

You displayed the price Billet Labs valued their prototype at. This was info they asked not to be released to the public

As someone who is a part of the Opencore patcher community, they could have done a lot better in their xServe video

Bruh started an empire and now everyone ragging him for not being perfect... let the man breath and redeem himself... thing's can't stay the same forever, he's only human

The CEO not blinking once scares the crap out of me.

LTT lived long enough to become the villains they swore to destroy

I think it's time for LTT employees to unionize.

I dream in a world where people demand the same accountability to their judges and politicians as they demand to KZfaqrs and influencers.

Hahaha the irony of how Linus used to make fun of corporate robotic apology videos and this video is right up there amongst the best (or worst) of them.

18:33 is that an 8bitdo Zero controller used as a slideshow navigator?? Ultra cool 8D

Where's that 80$ screwdriver ad 😅 wait there it is haha what a joke

I think most people would agree, none of us have the time to view the amount of videos that you guys were putting out. Less videos with higher quality and better ideas will probably lead to an overall increase of views across all channels than what the current pace was.

The worst thing about this whole very sad situation is how Linus handled it. We all make mistakes, it's human, but you need some humility when you've been called out and that needs to be immediate - attacking your critics when you're clearly wrong is not a good look.

The way they try to be _quirky_ and _fun_ really sells the genuiness of the apology

It all comes down to money. Linus has made huge investments in the past two years, and now he has to bring in the money to make them profitable. This leads to a lot of pressure to the employees and Linus himself. The question is whether the crisis will hit them hard enough to force a downsize, or if they can take it in the chin and move on like nothing happened. In a few weeks/months the drama will be forgotten