In this session we look at how hotels are constantly looking at ways to stay ahead of their competitors and considering how through adding unique value, developing a strong brand presence, creating memorable experiences, ensuring that your customer service interactions are polished as well as utilising digital content to the best to your ability will help you achieve.
Chairperson: Luisa Russell, Co - Director - HVS Global Consultancy Agency
Speakers: Rachel Persoon, Owner - Typhoon Hospitality
Suzan Fluitman, Founder & CEO - Bearleaders
Michel Bruynseels, Brand Manager - The Hoxton Amsterdam